FACULTY OF HOTEL AND TOURISM MANAGEMENT

COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA

HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

Programme Educational Objectives and Programme Outcomes

for
Bachelor Of Computer Science (Hons.) Mobile Computing
(CS270)
PROGRAMME EDUCATIONAL OBJECTIVES (PEO)
Between three to five years of graduation, the programme will produce:
PEO1 Apply knowledge and skills in providing mobile computing products and services.
PEO2 Display ethical principles and commit to professional ethics and responsibilities in providing
services and producing products for both society and business.
PEO3 Demostrat effective communication, leadership and problem-solving skills towards society
and company/ business setting.
PEO4 Increase their mobile computing knowledge and ability to manage resources and information
effectively.

PROGRAMME OUTCOMES (PO)

Upon completing the CS270- Bachelor Of Computer Science (Hons.) Mobile Computing, students
should be able to:
PO1 Apply the principles of mobile computing to provide computing services.
PO2 Integrate the mobile computing solution scientifically to solve the problem.
PO3 To display technical skills and tools in computing discipline.
PO4 Demonstrate social skills and responsibility for the well-being of the community and upholding
positive values, ethics and accountability.
PO5 Deliver ideas and communicate effectively among team members and stakehoders.
PO6 Demonstrate good digital skills applications.
PO7 Use quantitative and qualitative data.
PO8 Demonstrate good leadership qualities, autonomy and responsibility.
PO9 Integrate effective personal skills in professional development pathway.
PO10 Demonstrate entrepreneurial skills related to mobile application.
PO11 Balcning and upholding positive values, ethicsn and professionalism.

MAPPING PO TOWARDS Learning Outcome Domain MQF2.0 and MOHE

PO DUBLIN ACCORD
(ETAC STANDARD 2020)
1. Knowledge
2. Problem analysis
3. Design/development of solutions 7. Numeracy Skill
4. Investigation
5. Modern Tool Usage
6. The Engineer and Society
7. Environment and Sustainability
8. Ethics
9. Individual and Team Work
10. Communications
11. Project Management and Finance
12. Life Long Learning
MQF 2.0 MOHE
1. Knowledge and 1. Knowledge
Understanding
2. Cognitive Skills 3.Thinking and Scientific
Skills
3. Thinking and Scientific
Skills
3. Practical Skills 2. Practical Skills
6. Digital Skills 2. Practical Skills
8. Leadership, Autonomy and 9. Leadership Skills
Responsibility
4. Interpersonal Skills 5. Social skills, Teamwork
and Responsibilities
11. Ethics and Professionalism 6. Values, Ethics, Moral
and Professionalism
8. Leadership, Autonomy and 9. Leadership Skills
Responsibility
5. Communications 4. Communication Skills
9. Personal Skills 8. Management and
10. Entrepreneur Skills Entrepreneurship
9. Personal Skills 7. Information Management
and Life Long Learning
 FACULTY OF HOTEL AND TOURISM MANAGEMENT
COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA
HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

1.0 COURSE INFORMATION

COURSE NAME : PROFESSIONAL ETIQUETTE FOR HOTELIERS

COURSE CODE : HTH558
PROGRAMME : HM240
SEMESTER : 3
CREDIT UNIT : 3.0
CONTACT HOUR : 4.0
COURSE STATUS : CORE
PRE-REQUISITE : NIL
LECTURER(S) : DR. ZATUL IFFAH MOHD FUZA

2.0 DESCRIPTION

The course is designed towards highlighting the skills required for successful, lifelong
professional development. Specifically, students will be exposed on various strategies
and methodologies that can assist in the acquisition of professional development skills to
enhance their values as a quality human capital especially in hospitality industry.

3.0 OUTCOMES

Taxonomy
No. Course Learning Outcomes (COs) PO MOHE MQF 2.0
Domain
Demonstrate self-awareness and
1 personal development needs for long 6 6 11 C3
term career success
Analyse current hospitality issues and
challenges according to available
2 3 3 2 C4
resources and anticipate future
consequences
Integrate various decision making
related to human relations, personal
3 8 8 10 A4
growth, professional image and
etiquette

4.0 LESSON PLAN

Week Theory Topic COs Lesson Outcomes Assessment Model ADAB

Lo
Week 1 The Overview of the ❖Completion B1, B4
02 – 06 Course of Entrance (Situate)
October Development of Student Survey
2023 Portfolio COMPULSORY
• Entrance Survey
• Briefing on Individual
• Assignment
• Briefing on Group
Project
 FACULTY OF HOTEL AND TOURISM MANAGEMENT
COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA
HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

Week 2 1. Positive Mindset CO1 Students should be ❖Completion B1, B2, B3,B6
09 - 13 1.1 Values and beliefs able to understand of Entrance (Digest &
October 1.2 Identifying goals : Survey Synthesis)
2023 1.3 Creating action plan • Values and COMPULSORY
beliefs
Week 3 1.4 Managing time • Identifying Discussion on
16 – 20 1.5 Reaching goals goals Group Project
October • Creating action
2023 plan
• Managing time
• Reaching goals
Week 4 2. Positive Professional CO2 Students should be B6, B7
23 – 27 Image CO3 able to understand (Digest,
October 2.1 Projecting a positive and apply: Synthesis,
2023 professional image • Projecting a create)
positive
Week 5 2.2 Personal grooming
professional
30 Oct – 2.3 Positive image in public
image
03 Nov places
2023 • Personal
grooming
• Positive image
in public places
Week 6 3. Value and Mannerism CO2 Students should be B3, B6, B7
06 – 10 3.1 Ethical behavior and CO3 able to understand (Digest,
November conduct and apply : Synthesis,
2023 3.2 Social and business • Ethical create)
etiquette behavior and
conduct
• Social and
business
etiquette
Table manners
and event
etiquette
MID TERM BREAK (11 – 19 November 2023)

3.3 Table manners and CO1, Students should be ❖TEST 1 – B3, B6, B7
event etiquette CO2 able to understand (Covering (Digest,
CO3 and apply : Chapter 1 – 3) Synthesis,
• Ethical behavior
Week 7
and conduct create)
20 – 24
• Social and
November
business
2023
etiquette
• Table manners
and event
etiquette
Week 8 4. Effective Students should be B3, B6, B7
27 Nov – Communication able to understand (Digest,
01 Dec 4.1 Practical guidelines for and apply : Synthesis,
2023 effective communication • Practical create)
4.2 Interpersonal guidelines for
communication at work
 FACULTY OF HOTEL AND TOURISM MANAGEMENT
COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA
HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

● Week 9 4.3 Communicating with effective

04 – 08 social media communication
December • Interpersonal
2023 communication
at work
• Communicating
with social
media
Week 10 5. Career Opportunities CO1, Students should be B3, B6, B7
11 – 15 and Goals CO2 able to understand (Digest,
December 5.1 Exploring career CO3 and apply : Synthesis,
2023 opportunities • Exploring create)
5.2 Goals and career career
challenges opportunities
• Goals and
career
challenges
• Resumes,
interview and
negotiations
• Career
projection and
advancement
Week 11 5.3 Resumes, interviews Students should be Suggested B3, B6, B7
18 – 22 and negotiations able to understand Event week: (Digest,
December 5.4 Career projection and and apply : Seminar/ Synthesis,
2023 advancement •Exploring career Forum/ create)
opportunities
Webinar
•Goals and career
challenges Series
•Resumes,
interview and
negotiations
•Career projection
and advancement
SPECIAL BREAK (XMAS & NEW YEAR)
23 December 2023 – 01 January 2024
Week 12 6. Business and CO1, Students should be ❖ TEST 2 - B3, B6, B7
02 - 05 Professional Excellence CO2 able to understand (Covering (Digest,
January 6.1 Getting to know the CO3 and apply : Chapter 4 Synthesis,
2024 diverse workplace • Getting to know create)
– 7)
6.2 Strengthening teams the diverse
6.3 Technology in the workplace
workplace • Strengthening ❖ Completion
6.4 Office politics and teams of Exit
conflicts • Technology in Survey
6.5 Social responsibilities at the workplace
work • Office politics COMPULSORY
and conflicts
• Social
responsibilities
at work
 FACULTY OF HOTEL AND TOURISM MANAGEMENT
COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA
HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

Week 13 7. Work-life Balance and CO1 Students should be ❖Submission of B3, B6, B7
08 - 12 Wellness CO2 able to understand Assignment (Digest,
January 7.1 The importance of work and apply :
Synthesis,
2024 –life balance • The importance ❖ Role-Play
7.2 Triggers to imbalance create)
of work-life Video
7.3 Strategies for balance balance Presentation
7.4 Eating Well • Triggers to
imbalance
• Strategies for
balance
• Eating well
Week 14 Group Project (Seminar/ Forum/ Webinar Post-mortem) B3, B6, B7
15 - 19 (Digest,
January Synthesis,
2024 create,
reflect)
REVISION WEEK BREAK
20 – 28 January 2024
Teaching Methodology

1. Collaborative Learning
2. Lectures
3. Role Play
4. Discussion
5. Demonstration

5.0 ASSESSMENTS

ASSESSMENT DESCRIPTION WEIGHTAGE

Test (CLO2) Test 1 and 2 to assess the student knowledge and 40%
comprehension on current hospitality issues and challenges
according to available resources and anticipate future
consequences
Assignment Role Choices of assignment on the current hospitality issues and 30%
Play (CLO1) challenges or recorded role-play of professional development
education and training series
Group Project Each class need to organize a seminar / workshop / webinar 30%
(CLO3) related to human relations, personal growth, professional
image, and etiquette. This group assessment intends to assess
students’ communication skill and teamwork. Students are
encouraged to use creativity when planning and organizing the
seminar
Total 100%

6.0 GRADING SCALE

Grade Marks Grade Marks

A+ 90 - 100 C 50 – 54
A 80 - 89 C- 47 – 49
 FACULTY OF HOTEL AND TOURISM MANAGEMENT
COURSE OUTLINE UNIVERSITI TEKNOLOGI MARA
HTH558 PROFESSIONAL ETIQUETTE FOR CAWANGAN TERENGGANU
HOTELIERS KAMPUS DUNGUN

SEMESTER: OCT 2023 - FEB 2024

A- 75 - 79 D+ 44 - 46
B+ 70 - 74 D 40 - 43
B 65 - 69 E 30 – 39
B- 60 - 64 F 0 - 29
C+ 55 - 59

7.0 REFERENCES

1. Hallman, P.J., Creating Positive Personal Images for Professional Success, 2nd, Rowman and Littlefield
Publishers Inc., 2012, ISBN: n/a.
2. Quintanilla, K.M., and Wahl, S.T., Business and Professional Communication: KEYS for Workplace
Excellence, Sage Publication, 2016
3. Pont, L., Hospitality Management People Skills and Manners on and off the Job, iUniverse, 2014,
4. Patcher, B., The Essentials of Business Etiquette, Mcgraw Hill, 2013,
5. Throop, R.K., and Castellucci, M.B., Reaching Your Potentials: Personal and Professional Development,
4th edition, Wadsworth Cengage Learning, 2011,

8.0 ADDITIONAL INFORMATION

a. Please make an appointment for consultation
b. Attendance of 80% is compulsory.
c. Plagiarism is prohibited in all course work and assessments.

Prepared by HTH558 Lecturer:

…………………………………………..
(DR ZATUL IFFAH MOHD FUZA)
Date: 2/10/2023
 FACULTY OF HOTEL AND TOURISM MANAGEMENT

PROFESSIONAL ETIQUETTE FOR HOTELIERS– HTH 558

ASSIGNMENT GUIDELINES

Work as a pair or in a group of 3-4.

Professional etiquette is an unwritten code of conduct regarding the interactions among the
members in a business setting. When proper professional etiquette is used, all involved are
able to feel more comfortable, and things tend to flow more smoothly. Professional etiquette
plays a monumental role in making a lasting positive first impression.
In professional situations, displaying proper etiquette can give you a competitive edge over
others who may not be using proper etiquette. Likewise, failing to use the correct etiquette
may result in being overlooked for employment or losing other valuable opportunities.
Professional etiquette can be applied to many areas of an individual's work life including e-
mails, phone calls, and business meetings.
As a group, find 1 scenario on current issues and challenge related with unethical behaviour
in the workplace. Then come up with the feasible solutions. You have to demonstrate the
issues and highlight solutions using role play or documentary style video.

OBJECTIVES OF THE ASSIGNMENT:

At the end of the course, you should be able to:

1. Demonstrate self-awareness and personal development needs for long term career
success – Affective Domain (A3)

ASSESSMENT

Video Presentation 30 %
 VIDEO PRODUCTION GUIDELINES:

1. All group members information must be included in the video (either as the
actors/actress or the editorial team)
2. The video link must be shared using the google drive platform.
3. Some required elements for the video:
• Length: Your video should be 3-5 (+/-) minutes in length, plus time for
a credit roll to show your references.
• Style: There are no restriction on the style of the video (i.e., you may
use a narrated slide show, a recorded lecture, a digital whiteboard,
animated graphics, a scripted scene, mash up of YouTube videos, a
combination of the above etc)
• Title slide: Your video should begin with a descriptive title, names,
course and programme.
• File format: Your video must be submitted in one of the following file
formats: .mov, .mv4, .mp4, .wmv. Note that these are rendered
movies, that is, files that play on someone else’s computer. Be sure to
test your finished product ahead of the deadline.
 Video Project Rubric HTH558

Student/Group Name: _________________________________

Task Description: Students will work together in assigned teams to create a video project that details a
specific aspect of the case study chosen.

Exemplary Proficient Partially Proficient Incomplete

ACTIVITY 5 4 3 2-1 POINTS

Concept Has a clear picture of Has a fairly clear picture Has brainstormed Little effort has been
what they are trying of what they are trying their concept, but spent on
to achieve. to achieve. no clear focus has brainstorming and
Adequate description Can describe what they emerged. Goals/final refining a concept.
of what they are are trying to do overall product not clearly Unclear on the goals
trying to do and but has trouble defined and how the project
generally how his/her describing how his/her objectives will be met.
work will contribute work will contribute to
to the final project. the final project.

The storyboard The storyboard includes The thumbnail There is no evidence

Script/ illustrates the video thumbnail sketches of sketches on the of a storyboard or
presentation structure each video scene and storyboard are not in script.
Storyboard
with thumbnail includes text for each logical sequence
sketches of each segment of the and do not provide
scene. presentation, complete
Notes of proposed descriptions of descriptions of the
transition, special background audio for video scenes,
effects, sound and each scene, and notes audio background, or
title tracks incl: text, about proposed shots notes about the
color, placement, and dialogue. dialogue.
graphics, etc.
Notes about proposed
dialogue/ narration
text are included.

The content includes a Information is The content does not Content lacks a central
Content/ clear statement of presented as a present a clearly theme, clear point of
purpose or theme and connected theme with stated theme, is view and logical
Organization
is creative, compelling accurate, current vague, and some of sequence of
and clearly written. A supporting information the supporting information. Much
rich variety of that contributes to information does of the supporting
supporting understanding the not seem to fit the information is
information in the project’s main idea. main idea or appears irrelevant to the
video contributes to Details are logical and as a disconnected overall message.
the understanding of persuasive information series of scenes with The viewer is unsure
the project’s main is effectively used. The no unifying main idea. what the message is
idea. Events and content includes a clear Includes few citations because there is little
messages are point of view with a and few facts. persuasive
presented in a logical progression of ideas and information and only
order. supporting information. one or two facts about
Includes properly Includes properly cited the topic are
cited sources. sources. articulated.
Information is
incorrect, out of date,
or incomplete. No
citations included.
 Movie was completed Movie was completed Movie was made, There was no movie,
Quality and had all required and contained all but had very little if or tape was totally
elements. The required items. any editing. Many unedited
video was well Editing was not done as poor shots remain. with no transitions
edited and moves well as it should have Video was very or audio support of
smoothly from been. Some poor shots fragmented and any kind.
scene to scene remain. Movie is still choppy with little to
with proper use of somewhat choppy. no audio
transitions. Audio and Audio and other reinforcement.
other enhancements enhancements were
were well used. utilized, but not for
maximum effect.

Student met and had Students met and had Only a couple of team Meetings were not
Teamwork discussions regularly. discussions regularly. meetings held and/or some of
All students on the Most of the students were held. Most of the team
team contributed to on the team the students on the members did not
the discussion and contributed to the team contributed at contribute at all to the
were part of the discussion and were some level, but a project. Low
final project. Team part of the final project. majority of the work levels of respect
members showed Team members mostly was done by one or were evident within
respect with each showed respect with two. the team.
other. each other.
All project deadlines Most project deadlines Many project Deadlines were
Timeliness were met. were met. deadlines were not regularly missed,
Those that were late did met, resulting in having a significant
not have significant some impact on the impact on the final
impact on the finished finished project. project.
project.

Final Score /30

 FACULTY OF HOTEL AND TOURISM MANAGEMENT

PROFESSIONAL ETIQUETTE FOR HOTELIERS– HTH 558

GROUP PROJECT

Assignment: Organizing Seminar / Event / Webinar

Instruction:

1.0 Students are required to organize one (1) seminar/ event/ webinar/ for each group that is
related to human relations, personal growth, professional image, and etiquette involving all
members of the class. A choice of Lead Discussion (only allowable for non-hotel &
tourism students)

2.0 The seminar/ event / webinar MUST include:

a) 1 invited speaker from relevant industry (ALUMNI would be extra advantage)
b) collaboration with minimum 1 internal division/ programme /faculty
c) to be organized either on week 8 or week 9 of the semester

3.0 The duration of the webinar should be 2 hours to ½ day (4 hours).

4.0 Students may choose to either make the webinar

a) open for public (involve participations of non-class members) RECOMMENDED or
b) closed for class members only.

OBJECTIVES
The purpose of this webinar is to: CLO: 3
a) expose students to formal/informal protocols related to real events
b) enable students to handle event more effectively through systematic delegation of tasks.

ASSESSMENT
Group Project - 100 marks and will converted to 30%.
RUBRIC PROJECT