16th KAIZEN CONFERENCE CUM COMPETITION
1-2 March 2011: New Delhi

The 16th Kaizen Conference was organised at Hotel The Grand, New Delhi on 1st & 2nd
March 2011 by the CII Institute of Quality.

The competition was in three categories; Operator Level, Supervisor Level and Senior
Manager Level with 50 companies participating to win the 5 trophies. In the Operator
level, 19 companies participated for 2 trophies, Manager level, 25 companies presented
their kaizens for 2 trophies and Senior Manager level, 11 companies contested for 1
trophy where the presenters were given mementos.
“Having seen the level of kaizens
About 165 delegates participated in the two day
presented here, we are able to
conference to gain knowledge on the latest trends in realise where we are in TPM
kaizens. practices”

A Jury Panel comprising representatives from “Many schools for thought emanate
Industry and TPM Club India, together with the from the cases presented”
participating companies evaluated the presented
“Similar problems faced in one
kaizens where cost reduction and customer focus
company are dealt in a different way
emerged as the two major thrust areas of importance in some other company”
to the Indian industry.
…..feedback from the delegates 
Besides the regular participants, the conference was
able to attract new companies to participate in the
competition.

The winners of the 16th Kaizen conference were:

Sr no Category Company Topic

1 Mahindra & Mahindra Ltd, Cost Reduction

Operator’s Automotive
Category
2 Titan Time Products Ltd Cost Reduction

1 Marico Ltd, Poanta Internal Rejection Elimination

Manager’s
2 Category Varroc Engineering Pvt Ltd Customer Complaint Elimination

1 Sr.Manager’s Sundram Fasteners Limited, Equipment Related Design

Category Pondicherry Changes

Results Achieved

 
 
 
 
Kaizen Award Winners

For more details please contact Rajesh Parim, Principal Counsellor, CII-IQ @
rajesh.parim@cii.in

 
 
 
 
 
 
 
  
Chemical safety regulations – charting India’s readiness and
response to global challenges

Confederation of Indian Industry in collaboration with the Ministry of Chemicals &

Fertilizers and Sustainability Support Services (Europe), AB Sweden organized two
back to back Symposiums on REACH Regulations and their future impact on export
of chemicals and articles to Europe at Delhi and Mumbai on 7th and 8th April 2011
respectively. Two Senior Experts from the European Chemicals Agency (ECHA), the
nodal agency for REACH implementation were invited as key faculty, for a face to face
interaction with the Indian stakeholders to get complete clarity on these important
regulations that have a direct impact on Indian exports to Europe. The Delhi event was
co-sponsored by Apparel Export Promotion Council (AEPC).

REACH is the European Community Regulation for Registration, Evaluation,

Authorization and restriction of Chemical substances produced, consumed and
imported by EU countries which became effective from June 2007.

Initially applied to chemicals and their safe use, it will now be extended to all articles
containing any identified Substances of Very High Concern (SVHC) from 1 June 2011.
Because of the extended stipulation on articles, the European buyers have already
started seeking supplier / third party declarations on REACH compliance and absence
of the SVHCs on products being exported to EU block countries.

Chief Guest at the Delhi Symposium Mr S C Gupta, Joint Secretary, Ministry of

Chemicals & Fertilisers, Government of India mentioned that there are 19 Acts and 16
Rules governing the Indian Chemical Industry in India. Government has set up a Task
force to rationalize the regulatory framework. Chemicals/petrochemicals formed 14% of
Indian exports and therefore there was an urgent need to ensure the exports are
aligned with regulatory requirements of the importing countries. He suggested that the
costs of implementation for the European REACH Regulations specially for the MSME
segment should be affordable and also the manner in which the regulations are
enforced should be simple. He added that an important technical barrier has recently
been overcome, with India accepting full adherence to the OECD guidelines because
of which results of the 19 OECD approved labs in India would be accepted for the
purpose of REACH and other regulations.

Mr Robert Donkers, Minister Counsellor for Environment, Delegation of European Union

to India, stated that REACH Regulations need to be viewed as a key for sustainable
development not only to protect human health but create innovation and
competitiveness among chemical companies. Discounting some of the criticism about
REACH, he clarified that the cost of REACH compliance would ultimately be offset by
other benefits like better health conditions. He emphasized that REACH warrants the
development of a responsible chemical industry.

From Left to Right: Mr Hemant Sawant, Chief of Quality, Godrej Industries Limited, Mr P Girish, Head CII Institute of
Quality, Ms Lisa Anfalt, Expert – Risk Management, European Chemical Agency (ECHA), Helsinki, Mr Jack de
Bruijn, Director (Risk Management), European Chemical Agency (ECHA), Helsinki , Mr Anupam Kaul, Principal
Counsellor, CII and Mr Shisher Kumra, Executive Director, Sustainability Support Services (Europe) AB at the
Symposium on R E A C H Regulations & their Future Impact on Export of Chemicals & Articles to Europe on
th
8 April in Mumbai

Speaking during the technical session Mr Jack de Bruijn, Director (Risk Management),
European Chemical Agency (ECHA), Helsinki shared information on the enormous work
being done by ECHA since REACH came into effect. ECHA received 25,000
registration dossiers by December 2010 covering more than 4,300 substances. More
than 3 million C&L notifications were received and in order to ensure smooth
implementation of these regulations, the agency had grown in strength. Mr Bruijn
explained the 4 important steps under REACH namely Registration, Evaluation,
Authorization and Restriction. The basic idea of Registration (R) of Chemicals, which is
a very important step within REACH compliance, is to go through an elaborate process
of generating information about the intrinsic properties of chemicals to ensure safe and
better use of the chemicals. The principle of data sharing and joint registration ensured
that there was no need for duplicate studies and that animal testing was minimized.
Evaluation was an important step as it would help avoid unnecessary testing of the
substance and in the mean time help the company to meet the required obligation of the
regulation. Substance evaluation would also help to gather in-depth information on
chemicals seen to pose risk to human health and environment. Authorisation is related
to the candidate list of substances of very high concern (SVHC). Restriction was
indicated as the last step in the process of REACH regulation and this would be
applicable for the substances which are highly hazardous and needs to be immediately
phased out.

Ms. Lisa Anfält; Expert - Risk Management European Chemical Agency (ECHA) spoke
on the regulations concerning “Substances in Articles”. She elaborated on the
Notification process for the SVHCs in articles, the deadlines applicable and the
information to be submitted for the same. Conditions within which exemptions from
Notification could become applicable were also shared with the industry
representatives. She also clarified on the roles and responsibilities of different partied
namely the producer / exporter, the ‘Only Representative’ who undertakes the legal
liabilities in Europe for the exporter.

Mr. Shisher Kumra, Executive Director, SSS (Europe) said the recent surveys indicated
the buyers in Europe were well aware of their obligations under REACH and soon the
purchases would start seeking compliance to the SVHCs in articles (whose compliance
is mandated from 1st June 2011). The buyer would need assurance in terms of
certification that the list SVHC substances are not present in the article. Compliance
would require declaration irrespective of the possibility / probability of SVHC present in
the article. Mr. Kumra emphasised on the use of cost effective non-analytical
approaches for ascertaining presence of SVHC in the articles and communication down
the supply chain via Safety Data Sheets.

Dr Sarita Nagpal, Deputy Director General CII, reiterated CII’s Institute of Quality’s
continuing commitment to work with the Ministry of Chemicals, she mentioned that CII
& McKinsey will shortly publish an outlook for the Speciality Chemicals sector.
Indian industry perspectives were presented by Dr Rajiv Kumar, (Head – Green
Chemistry & Catalyst), Tata Chemicals (Head – Green Chemistry & Catalyst), Tata
Chemicals at Delhi and Mr Hemant Samant, Chief of Quality, Godrej Industries Limited
at the Mumbai Symposium.

From Left to Right: Mr Anupam Kaul, Principal Counsellor, CII, Dr Sarita Nagpal, Deputy Director General, CII, Mr
S C Gupta, Joint Secretary, Ministry of Chemicals & Fertilisers, Government of India, Mr Robert Donkers, Minister
Counsellor for Environment, Delegation of European Union to India and Dr Rajiv Kumar, Head – Green Chemistry &
Catalyst, Tata Chemicals Limited at the Inaugural of the Symposium on R E A C H Regulations & their Future
th
Impact on Export of Chemicals & Articles to Europe on 7 April in New Delhi

Both Delhi and Mumbai sessions were well attended and ended with prolonged rounds
of Questions answered by the experts.

CII intends to organize similar events in future to ensure that all the impacted exporters
are well informed and prepared to meet the challenges set by the REACH regulations.

For further details, please contact Mr Anupam Kaul, Principal Counsellor, CII
Institute of Quality @ anupam.kaul@cii.in
  
CII-Fraunhofer Workshop on
Green, Clean and Lean Manufacturing through Surface
Engineering
11 March 2011 : Bangalore

The Confederation of Indian Industry (CII) in association with the Central Manufacturing
Technology Institute (CMTI) organised a workshop on “Green, Clean and Lean
Manufacturing through Surface Engineering” on 11th March 2011 at the CMTI Campus,
Bangalore.

Clean and Green Manufacturing is a world-wide thrust area being focussed upon by
Industry, Institutions and Government, with the twin objective of enhancing
competitiveness as well as containing the carbon footprint. Aligning to these global
concerns have opened up new opportunities and vistas to the manufacturing industry
for implementing Green, Clean and Lean manufacturing, through adoption of new
technologies.

In order to promote the Green manufacturing initiative in India, CMTI and CII have
entered into a Memorandum of Understanding (MoU) with the Fraunhofer Gesellschaft
(Fraunhofer Society for Applied Research), under the aegis of the Department of
Industrial Policy and Promotion (DIPP), Ministry of Commerce and Industry,
Government of India.

As a first step towards sensitising the stake holders and bringing in awareness on the
different issues involved in the area of Surface Engineering, this half-day workshop was
organised, with the objective of familiarising Indian industry with the global scenario in
surface engineering techniques and applications, identifying the technology gaps in the
Indian scenario through exchange of perceptions of needs and problem areas, and,
identifying action areas and action plans to address these gaps for the benefit of Indian
industry.
The highlights of this workshop were the keynote address by Dr. Bernd Szyszka, Head
of Department - Large area coating, Institute of Surface Technology (IST), Fraunhofer
Gesellschaft, Germany. Dr Szyszka’s presentation was followed by two case study
presentations from Yuken India and Bharat Fritz Werner Ltd on using technology as
enabler for green manufacturing.

From Left to Right: Ms Anandi Iyer, Fraunhofer India Representative & Senior Advisor, Dr Sarita Nagpal, Deputy
Director General, CII & Head (Mfg.), Mr B R Satyan, Director, CMTI, Dr Bernd Szyszka , Head of Department -
Large area coating, Institute of Surface Technology (IST), Fraunhofer Gesellschaft, Germany and Mr. P J
Mohanram, Senior Adviser (Technology), IMTMA at the Workshop on Green, Clean and Lean Manufacturing
Through Surface Engineering at Central Manufacturing Technology Institute, Bangalore on 11th March, 2011

Through this programme, the participants were exposed to substantive ideas in the
areas of

- Resource conservation/optimisation, especially in energy, water and air

- Product Design
- Manufacturing Process Design
- Quality Control / Assurance

And accrue benefits in the areas of

- Weight reduction
- Cost reduction
- Defect reduction
 - Energy reduction
- Reduction in manufacturing consumables
- Improved product performance
- Reduction in total life cycle cost.

Over 60 participants from Industry and academia attended the programme from the
manufacturing sub-sectors such as machine tools, automobiles; industry turbines; solar
PV; electricals and electronics; coating industries; R&D organisations, etc. Some of
them have also expressed their desire to explore improvement projects of interest to
their organisations.

For more details, please contact Dr Sarita Nagpal, Deputy Director General, CII @
sarita.nagpal@cii.in or P Girish, Head, CII-IQ @ p.girish@cii.in  

 
 

 
  
“Safe Fleets” Presence in 2nd International Bus & Special
Vehicle Expo at Hyderabad
At the 2nd International Bus & Special Vehicle Expo organized by CII between 9-12
March 2011 at Hyderabad, the Road Safety initiative was showcased to international
vehicle manufactures.

Companies who have participated in this show were interested in the concept of Road
Transport Safety Management System to reduce the percentage of accidents on Indian
roads and appreciated CII Institute of Quality initiative towards Road Safety. In terms of
visibility the participation of CII-IQ was a great success and we were able to leave our
foot print in one of the largest show of Buses and Special Vehicles in India. More than
250 representative visited the stall and showed interest in our activities.

Mr. James Jayaprakash, Counsellor Road Safety

Mr. James Jayaprakash, Counsellor Road Safety
initiative, CII Institute of Quality explaining the Road
initiative, CII Institute of Quality explaining the Road
Safety Initiative to the RTOs and Transport department
Safety Initiative to the Managing Director and the
officials of Government of Karnataka who have visited
officials of APSRTC at CII-IQ stall during the Expo at
our CII-IQ stall during the Expo at Hyderabad.
Hyderabad
“Safe Fleets” Presence in Transport Fiesta 2011, at Namakkal
Tamilnadu.
CII Institute of Quality as part of its commitment to promote Safe Roads is promoting a
Voluntary Standard for Road Safety for Corporate in Bangalore.

The Vision of safe Fleets is “To make a significant contribution in the corporate
world to achieve a sustainable reduction of the unacceptable toll of deaths and
injuries from road crashes in India”

The value adding Voluntary Code was developed with the brainstorming sessions with
many stake holders like regulators, transporters, corporate houses etc. This voluntary
code consists of 4 main quadrants namely Driver Management, Contractor
Management, Vehicle Management and Journey Management which leads to the Road
Safety management system.

Creating awareness and working on the same line, CII-IQ organized many Awareness
seminars and conferences. To take the initiative further and to spread the message of
Road Safety Activities, Road Safety Initiative was showcased in the Namakkal
Transport Show “Fiesta 2011”, 28-30 January, 2011. 

Mr. James Jayaprakash, Counsellor Road Safety Mr. Rajendran, Chairman, Rotary Club of Namakkal
initiative, CII Institute of Quality explaining the Road Poultry Town, congratulating Mr. James Jayaprakash
Safety Initiative to the visitors at CII-IQ stall at Namakkal Counsellor CII-IQ during the Namakkal fiesta for the
Road safety initiative of CII-IQ. He has supported us by
providing a free stall to promote the Safe Fleet program
in the Namakkal Fiesta 2011
Presently, this service has grown up within CII-IQ, to a full scale training and consulting
service which many companies are utilizing to improve their Road safety activities and
benefit.

For more details please contact Rajesh Parim, Principal Counsellor, CII-IQ @
rajesh.parim@cii.in
  

CII National Award for Food Safety 2011

The CII National Award for Food Safety, meant for
Organisations Key Dates

and Suppliers who are engaged in Food Manufacturing and 30 May 2011 

Food Service, is managed by the CII Institute of Quality. The
Final date for receipt of 'Letter
Award was launched for the first time in India in 2010. of Intent' from Applicant
companies by CII Award
This year, under the able guidance of the CII Expert Group Secretariat
on Food Safety and Quality, the Food Safety Assessment
Model has been upgraded to 2011 revisions. It now 15 June 2011 
encompasses social and improvement initiatives besides
Final date for receipt of the
sector specific Good Manufacturing Practices (GMP) &
Application Document by
Management of Food Safety Systems. The Food Safety CII Award Secretariat
Systems are drawn from GFSI recognised FS 22000  
standards, Codex Codes of Practices and the new Food 1 July – 17 August 
Safety and Standards Act 2006, Schedule 4 and other
2011 
examples of best practices.
Site visits, where applicable
This Award program is open to Large, Medium and Small &
Micro Scale Food Manufacturing units, Hotels, Restaurants November 2011 
and Retail outlets dealing with Food Products.
Announcement of results
 
 
 
 
Award Assessment Criteria

Nature of Business Large Medium Small& Criteria Basis of Criteria

(Above (Between Micro Number
100 Rs. 5 Cr – Rs (Rs
crore) 100 Cr.) 1Lakh-
5 Crore)
Manufacturing (Food Processing Criteria Criteria 3 for Criteria 3 3 Based on FS22000 +
Companies) 3 SMB for SMB Improvement Initiatives
+ Social Compliance
Food Service : Eateries(Involved Criteria Criteria 2A Criteria 2A Based on ISO 22000 and
in Preparation, Serving, Take 2A for SMB 2A for PRP for Food Service
Aways with Permanent SMB establishments
Establishment and Address) e.g: Having permanent
Restaurants, Catering, Institutional addresses +
Canteens, Food Courts) Improvement Initiatives
+ Social Compliance
Food Service : Hotels Involved in Criteria Criteria Criteria 2B Based on ISO 22000 and
services like Preparation, Serving, 2B 2 B for SMB 2 B for PRP for Hotels having
Room occupancy, room service, SMB banquets and
Banquets etc, with Permanent restaurants+
Establishment and Address Improvement + Social
Compliance
Food Service (Shops and Criteria Criteria 1 Criteria 1 Criteria 1 Based on FSSA 2006
Vendors) e.g: Meat Shops, Sweet I Sch 4 + CII 14 Point
Meat Shops, Food Retail, Check for Food Vendors
Confectioneries, Vending and + Social Compliance+
Dispensing, Street Vendors etc Improvement Initiatives

Other Benefits to Applicants

• Developing capability on benchmarked Food Safety Systems

• receiving a detailed and structured external perspective through

assessment by experts/ industry professionals

• insight on the gaps to upgrade your roadmaps in a sustainable manner

• a base for comparing with best in class

Organisations which plan to use the assessment findings based on the CII
Food Safety Model for internal improvements would truly be enabled in
CII National 
identifying and improving their practices and performance through a Award for 
companywide awareness on a methodical and holistic approach thus Food Safety 
helping it to compete in the local and global market. The ultimate goal is to
achieve globally acceptable Food Safety standards in a sustainable manner and the
assessment report would be aimed at making that happen.
Towards creating further awareness among the membership and Industry, CII-IQ has
planned to conduct a series of programmes to improve the capability among Food
Establishments to prepare them to participate in the CII National Award for Food Safety
2011.                                                     

• Webinar and Workshops on PAS 220 & FS 22000

• Workshop on General Requirements on Hygienic and Sanitary Practices to be

followed by all Food Business Operators, Implementation and Internal Audit

• Food Safety Assessor Trainings: 19-20 May, New Delhi; 26-27 May,Bangalore
and 9-10 June, 2011 Mumbai

For more details, please contact anju.bist@cii.in

 
  
Forthcoming Programmes
• 23-25 May, Delhi
Assessors Training for Healthcare Excellence

• 26-27 May, Bangalore

Food Safety Assessors Programme

• 28 May, Chennai
Awareness program on NABL Accreditation for Laboratories

• 26-28 May, Bangalore

CII Six Sigma Black Belt Certification Programme (Module 1)

• 30 May - 01 June, Gurgaon

Competency Mapping & Assessment - Certification Programme

• 1June, Bangalore
10th Anniversary Day, CII-IQ

• 9-10 June, Mumbai

Food Safety Assessors Programme

• 6-9 June, Bangalore

Excellence in Productivity Management Through Lean

• 6 - 9 June, Gurgaon
Lab Quality System and Internal Audit : ISO 17025: 2009
 • 6-10 June, Bangalore
Lead Auditors Course for ISO 9000 : 2008

• 10-11 June, Bangalore

Geometric Dimensioning and Tolerancing (GD & T)

• 10-11 June, Bangalore

Workshop on Linking Service Quality, Customer Satisfaction and Financial
Implications for Competitive Advantage

• 17-18 June, Pune

Building Robust Product Design using FMEA

• 20 - 21 June, Gurgaon
Organisational Maturity Assessment based on ISO 9004:2009

• 22 - 24 June, Bangalore
12th Annual Conclave for Executive Secretaries

• 29-30 June, Chennai

Workshop on General Requirements on Hygienic & Sanitary Practices
 
For more details, please contact Mr K Ganeshan @ k.ganeshan@cii.in

 
 
 
 
 
 

 
CII Institute of Quality Programmes conducted during March
& April 2011

Special Workshop for CEO’s on Assessment for Business Excellence

6-8 April, Taj Westend, Bangalore

Mr C V Subrahmanyam, Principal Counsellor, CII-IQ was the faculty for this special
batch comprising of 16 participants from 11 organisations.

The learning’s from this workshop were that:

• CEO’s got an integrated and personal view of management for Excellence to

meet the business challenges
• CEO’s personally equipped themselves with the necessary business
management and assessment skills for measuring the effectiveness of various
management initiatives taken by them towards achieving Excellence.

For further details, please contact n.deep@cii.in

Awareness Programme on Healthcare Excellence

16 April, Gurgaon

Mr S K Dutta, Principal Counsellor, CII-IQ and Dr V K Singh, Consultant CII-IQ

conducted this programme which was attended by 18 delegates from 5 organisations.

The objective of the programme was to create awareness about the “Healthcare
Excellence Award” launched by CII Institute of Quality.

Programme on Journey of Cost Excellence

20 April, Bangalore

Mr M Hariharan, Consultant, CII-IQ conducted this programme which was attended by

16 participants from 5 organisations.

The objective of the programme was to bring in stability to an organization, analyse the
drivers that drive cost enabling cost reduction and graduating to cost management
wherein the company sustains in long term in the competitive environment by keeping
the customer always at the centre.

For further details, please contact aman.barla@cii.in

Laboratory Management and Internal Audit as per ISO 17025

25-28 April, Pune

The faculty for the programme was Mr Vivek Ghodke, Consultant, CII-IQ and Mr N
Venkateswaran, Counsellor, CII-IQ and was attended by 34 participants from 26
companies.

Indian Industry has come of age in practicing quality since the quality movement started
in 1987. In order to achieve more business success, Indian Industry has adopted Total
Quality Management (TQM).

For adopting TQM, the manufacturing sector has to establish an efficient and effective
control in measurement system that includes Laboratory Measurement System. This
results in production of products with lesser and lesser rejection and more acceptances
to customers.
In order to establish a control on measurement system in the laboratory ISO / IEC has
brought out a standard ISO/IEC 17025:05 for developing competence and carry out
tests and / or calibration including sampling. This standard covers testing and calibration
using standard methods, non-standard methods and laboratory development methods.
This standard is applicable to first, second and third party laboratory carry out tests and
/ or calibration. This international standard is for use by laboratories in developing their
management system for quality, administration and technical operations.

For further details, please contact mamta.rai@cii.in

In-house Training program on Laboratory Management System based on ISO/IEC

17025:2005

19-21 April, Shahjahanpur

Mr N Venkateswaran, Counsellor, CII-IQ was the faculty for this programme which was
attended by 19 participants from Reliance Power, Rosa Power Plant, Shahjahanpur.

Rosa Thermal Power plant is preparing itself for NABL accreditation for their testing and
calibration laboratories with the help of CII-IQ and as a first phase, training program
regarding ISO/IEC 17025:2005 has been completed.

The organization is very keen on implementing Laboratory Management system to

ensure the competency of their persons and reliability of their laboratory results.

For further details, please contact tarun.bhatia@cii.in

Workshop on PAS 220 & FS 22000

6 – 7 April, Gurgaon

CII Institute of Quality has launched a new set of programs on Global Food Safety
Initiative (GFSI) approved FSSC 22000 Requirements for Food Safety Systems during
2011.

The Global Food Safety Initiative is an independent global network for consumer’s,
goods retailers and manufacturers worldwide. It benchmarks existing food standards
against Food Safety Criteria defined in GFSI Guidance Document and works towards
‘Certified once, Accepted everywhere’. It also develops mechanisms to exchange
information in the supply chain, raises consumer awareness and reviews existing good
retail practices, among its other initiatives.
The first two day Workshop on PAS 220 & FSSC 22000 was launched on 6-7 April
2011.

Besides implementation insights on FSSC 22000 and its linkage with Food Safety and
Standards Act 2006, the workshop enabled participants realise the potential of PAS
220 as specifications for Pre Requisite programs and the additional requirements of
FSSC 22000 vis a vis ISO 22000: 2005.

There were 16 participants from 10 different food processing industries. The

programme was conducted by Dr Indrani Ghose, Principal Counsellor, Food Safety &
Quality, CII Institute of Quality.

For further details, please contact anju.bist@cii.in

Workshop on Strengthening Management Representative’s Skills:Compliance to

Excellence

23 – 25 March, Gurgaon

CII Institute of Quality conducted this workshop which was conducted by Mr Anupam
Kaul, Principal Counsellor and Mr C V Rao, Senior Consultant and was attended by 19
participants from 11 companies.
The Management Representative (MR) is expected to play a key role in the
development and maintenance of the Quality Management System of an Organization.
The ISO 9001 Standard places multi dimensional responsibilities on the
MANAGEMENT REPRESENTATIVE (MR) which includes establishing, implementing
and maintaining the quality system, infusing customer orientation in the organization
and keeping the system dynamic through continuous tracking of achievement levels.

The workshop aimed at providing valuable inputs to Management Representatives for

leveraging the existing management systems to building on a modern excellence driven
model through strategic planning, closing the quality gaps, integration of systems, and
new approaches for managing quality. A critical aspect is the strengthening of working
relationship of the MR with the Top Management and his peers which is vital to facilitate
synergy in the quality drive. The programme covered process mapping, strategic quality
planning, objectives setting, management of internal audits and management reviews
through interactive sessions and hands on workshops. A special session covered the
recent developments relating to the revisions of ISO 9001: 2008 and also ISO 9004
expected to be published in 2009 that will serve as an advance alert for the participants.

For further details, please contact tarun.bhatia@cii.in

Productivity Improvement Through Office TPM

7 March, CII Institute Of Quality, Bangalore

Mr Yuvraj S, Counsellor, TPM Club India, CII was the faculty for this programme which
was attended by 23 delegates from 9 organisations.

Brief learning’s from the programme:

Office TPM or Total Productive Maintenance (TPM) on non-shop floor areas is as

important as total productive maintenance being implemented in the shop floor area.
The support systems for manufacturing need to cater to the requirements with speed
and delivery being the key elements.
This workshop focussed on the application of the principles of total productive
maintenance to the administrative areas of the company and to overcome hidden and
unmeasured administrative losses incurred by an organization.

The focus of the program included:

• Understanding the needs of the manufacturing shop, integrating the activities and
synchronizing with them
• Studying the existing system procedures in order to evaluate and modify the
current scenario
• Break the inter department barrier
• Creating a quality time through reducing time for searching by implementing 1S &
2S
• Orient towards inventory reduction, cost reduction activity and better
management systems / procedures in the office area

Workshop on Quality Maintenance to achieve Zero Defect Status

21-22 March, Aquasub Engineering, Coimbatore

Mr S Narasimhan, Senior Counsellor TPM, TPM Club India conducted this programme
which was attended by 19 delegates from 10 organisations.
This workshop was designed to provide the following knowledge and skill aspects of
Quality Maintenance pillar activities to the participants.

• Knowledge of QM Pillar activities & relation to Kobetsu Kaizen Pillar.

• Understanding relationship & support required from JH.
• Understanding how to define a defect the TPM way (phenomenon definition &
classification).
• Understanding the defect mode.
• Capturing the defect data in a company & documentation.
• Preparation of Quality Assurance Matrix and its usage
• Understanding the 4M conditions pertaining to the defect & documentation.
• Survey on 4M conditions and studying the possibilities of Kaizens.
• Understanding the QM Matrixes and how to fill it.
• Understanding the Q Components.

For further details, please contact preethi.peter@cii.in

Workshop on General Requirements on Hygienic and Sanitary Practices

to be followed by all Food Business Operators

15 – 16 March, Gurgaon

Indian Food Industry will very soon be expected to implement the practices as per
rules and regulations envisaged in FSSA 2006. It is thus important for all food
processors to get sensitized on the challenges they will face, once FSSA comes into
force.

It will make the job easier for all food processors if they immediately start working
towards implementation of Basic Hygiene Practices in their processing units and
Supply Chain and simultaneously build in-house capability for conducting audits to
identify the gaps for improvement.

With this background, CII Institute of Quality organized this programme for the benefit
of the Food Industry.

This two day CII Certificate course was aimed at providing food safety professionals
with the skills and knowledge necessary to implement and conduct an Internal Audit of
Food Safety Management Systems-Requirements of any organizations in the Food
chain in accordance with Part II, Schedule 4 of Food Safety Act, Rules and
Regulations.
There were 15 participants from 9 different food processing industries. The
programme was conducted by Dr Indrani Ghose, Principal Counsellor and Mr Deepak
Mathur, Senior Consultant, Food Safety & Quality, CII Institute of Quality.

For further details, please contact anju.bist@cii.in

Webinar on PAS 220 & FSCC 22000

17 March

The Global Food Safety Initiative (GFSI) is an independent global network for
consumers goods retailers and manufacturers worldwide. It benchmarks existing food
standards against Food Safety Criteria defined in GFSI Guidance Document. It also
develops mechanisms to exchange information in the supply chain, raises consumer
awareness and reviews existing good retail practices, among its other initiatives.

The first in the series of this new set of programs was the ‘Webinar on PAS 220 &
FSSC 22000’.

Besides providing an overview of GFSI’s objectives, the webinar helped the

participants realise the potential of PAS220 as an auditable standard for Pre Requisite
programs and the additional requirements of FSSC 22000 vis a vis ISO 22000: 2005.
This updation is expected to help Food Manufacturing organisations make informed
choices on Food Safety Management System Standards for implementation that would
best add value to their food safety systems.

There were 18 participants from 10 organisations at the webinar and the programme
was conducted by Dr Indrani Ghose, Principal Counsellor, Food Safety & Quality, CII
Institute of Quality.

For further details, please contact anju.bist@cii.in

Seminar on Customer Satisfaction: A patient centric approach

19 March, Bangalore

26 participants from 10 organisations attended the Seminar which was addressed by

eminent speakers from the healthcare and hospitality industry who touched upon the
following issues.

• Clinical Quality + Service Quality = Customer Satisfaction.

• Healthcare CRM- Technology dimension
 • Cross Learning’s from Hotel and Aviation Industry
• Importance and Significance of PR and Communication
• Customer Results based on EFQM Excellence Model (Exclusive session based
on EFQM Criteria)
• Care of Patients : NABH Guidelines

Competency Mapping & Assessment – Certification Programme

23 – 25 March, Bangalore

Mr S Deenadayalan, Consultant, CII-IQ conducted this programme which was attended

by 25 participants from 8 different companies.

The brief learning’s from the programme included:

• Understanding the fundamentals of competency management

• Experiencing the process of competency mapping and profiling
• Learning the art of customization and institutionalization
• Awareness on the implementation pre-requisites and strategies
• Understanding the integration of competency profiling to other HR
applications
• Becoming a Subject Matter Expert and Internal Champion for Competency
initiatives
For further details, please contact aman.barla@cii.in

Training programme on Psychometrics for HR and OD

11-12 March, Bangalore

Prof. Balaji, Consultant, CII-IQ was the faculty for this programme which was attended
by 26 participants from 18 organizations.

The course focused on inputs and discussions that enabled the participants to
use psychometric instruments in the fields of HR an OD.

Key topics covered included:

• What Psychometrics is about and how it is useful

• Key concepts in psychometrics and their importance
• Instruments in psychological measurement
o What an instrument is
 o What can instruments be used for
o How to develop an instrument (briefly)
o How to select an instrument from available ones
o How to administer an instrument
o How to score an instrument
o How to interpret the scores
• What to do after interpreting

Producing Zero Defect through Statistical Techniques

21-22 March, Pune

Mr Vivek Ghodke, Consultant, CII-IQ was the faculty for this programme which was
attended by 21 participants from 13 organizations.

In the manufacturing industries, controlling rejections of an on-going process is really a

tough task for the Process Managers. Applications of Statistical techniques like SPC
(Statistical Process Control) are used for controlling the process variations in such
industries. Implementations of SPC tools on shop floor help a company to predict
rejections well-in advance, and to initiate preventive action to avoid likely rejections,
which may occur in future.

For further details, please contact mamta.rai@cii.in