Citi Meet - Virtual Meeting Room

User Guide Ver. JAN 2016

Table of Contents

Quick Guide 2
Google Chrome 3
Mobile – Android 8
Mobile – iOS 12
Audio Only – Telephone 15
Global Dial-in Number List 16

Where do I get help?

For issues beyond the scope of this guide, please go to ServiceNow ESS to get additional support.

Use the following:

Main category - Collaboration, Conferencing & Messaging
Affected product - Video Conferencing

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 Citi Meet - Virtual Meeting Room
How to Join Quick Guide Ver. DEC 2015

Citi Internal - Lync / Skype Executive Desktop Video External / BYOD - Google Chrome
USERS MUST ALREADY HAVE DESKTOP VIDEO ENABLED USB Headset / USB Speakerphone recommended
Video-enabled Meeting Room
1. Enter the full Citi Meet address in the 1. Go to https://v mr.citi.com
search box 1. Search for the Host’s Name
2. Enter the full Citi Meet address and your
2. Right-click the Meeting contact entry 2. Select the Host’s (Citi Meet) entry name
3. Select Start a Video Call 3. Select Call, then enter PIN if required 3. Click Connect
4. If required, type the PIN IF SEARCH DOESN’T WORK, USE MANUAL METHOD BELOW 4. Select Host if this is your Meeting Room
and enter the PIN
1. Enter the full Citi Meet address with a
“ s i p : ” prefix: 5. Click Connect
sip:1234567890@vmr.citi.com 6. Allow access to your webcam and
microphone
2. Select Call, then enter PIN if required
Not PGi

Smartphone / Tablet Telephone / Mobile
Switch to any other endpoint mentioned here
1. From your device application store,
for High Quality Audio. Webcam not required
download and install:
Pexip Infinity Connect Mobile 1. Call the nearest dial-in number from the
2. On the app, enter the full Citi Meet Global Dial-in Number List
Lync Skype for Business address and tap Join Hong Kong +852 3140 3550
Hungary +36 1231 4363
3. Select Host if you are, and enter the PIN Poland +48 22128 1002
Add a frequently used VMR to your Contact List Singapore +65 6657 3881
by using on Lync or right-clicking the contact United Kingdom +44 20 7508 1065
entry and selecting Add to Favorites Join with video United States - TX +1 469 220 7011
United States - NY +1 718 248 1020

Join with HQ audio 2. Enter the Citi Meet ID + #

Content Sharing is supported through the VMR,
allowing viewing in video-enabled meeting rooms
 HIGH BANDWIDTH USAGE - ENSURE AWARENESS OF Wi-Fi OR
3. If required, enter the PIN
MOBILE / CELLULAR DATA PLAN COSTS
Hosts are advised to always join via video

Telephone ServiceNow
Support +1 469 220 9637 Collaboration, Conferencing and Messaging
For additional IT help or issues, visit IT Path
 Citi Meet - Virtual Meeting Room
Google Chrome Ver. JAN 2016

What is it? Who is it for?

Google Chrome has a built-in ability to work as a Conferencing Using Google Chrome for Citi Meet is recommended for:
Endpoint for Citi Meet Virtual Meeting Room. This is accessed by
Citi Meet’s web address, https://vmr.citi.com (the ‘https://’ prefix is
Working from Home on a Personal Computer (PC, Mac)
required). The browser and a USB audio accessory (and a USB
webcam if interested in video) are all that are required.
Client, Partner, Vendor access

For Personal Computers, Chrome must be installed and used from

the personal computer’s own environment, not from within a CAP
or VDI session.

How do I get it?

USB Audio / Video accessories can be requested through the
Compatible features include:
Standard Desktop Video Citi Marketplace products:
• Audio-only option with HQ audio
• Video
• Content sharing: outbound and inbound USB Audio / Video accessories Click Here
• Desktop sharing: inbound only (outbound coming soon)
• Roster view
• Moderator controls

Unavailable features:
• Desktop sharing: outbound (coming soon)

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 Citi Meet - Virtual Meeting Room
Google Chrome Ver. JAN 2016

Instructions
Joining
1. Go to https://v mr.cit i.com
2. Enter the full Citi Meet address and your name
3. Click Connect
4. Select Host if this is your VMR
5. If required, enter the PIN
6. Click Connect
7. Allow access to your webcam and microphone

Note: You can change the webcam and microphone setting by

clicking the cog icon after allowing access. Please ensure that the
correct webcam is selected and that the microphone you intend to
use is selected. The blue microphone volume indicator should react
to tapping the microphone.

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 Citi Meet - Virtual Meeting Room
Google Chrome Ver. JAN 2016

Instructions
Window View
Once connected to the session, the Screen
Audio / Video
following features are available: Sharing
Roster menu permission control
1. Audio / Video permission control preview
2. Self-view: with minimize button
3. Stage: for video and content
4. Control bar participant
5. Individual participant name with Self-view
icon indicators:
• Speaking
• Muted
stage
• Waiting to join
6. Roster: list of all participants roster
7. Roster Menu (Host only)
NOTE: Content sharing is limited to a few
supported formats. For a better experience,
please use the screen share feature, which
allows desktop sharing and program window
Control bar
sharing

Hide roster Audio mute video start/stop disconnect screen / content share fullscreen

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 Citi Meet - Virtual Meeting Room
Google Chrome Ver. JAN 2016

Instructions
Moderator Controls (Host Only)
• Individual participant
• Mute control by hovering mouse over a participant name
• Disconnect option by clicking their name to access their
menu
Roster Menu (Host Only)
• Lock conference: prevent further participants joining
• Mute all
• Disconnect all

Content Sharing
1. From the control bar, click the content share icon.
2. Drag and drop the file(s) you want to share into the window. You
can add multiple files, and they can be a combination of images and
PDFs. Each image will be converted into an individual slide, as will
each page of each PDF.
3. Select Start presenting. The first slide will appear in a
presentation thumbnail at the top left of the screen (or in the main
video window if you are presentation-only). Use the left < and right >
controls to scroll through the slides. You can make the slides appear
on the stage by clicking on the presentation thumbnail.
4. To stop sharing the slides, from the toolbar select Stop
presenting.

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 Citi Meet - Virtual Meeting Room
Google Chrome Ver. JAN 2016

Instructions
Screen Sharing

1. From the control bar at the bottom of the window, select Share
screen.
2. Accept the security prompt
3. Select the window or screen you want to share.
4. The screen sharing toolbar will appear
5. To stop, click the stop sharing button on the sharing toolbar

NOTE: Screen sharing requires a Chrome extension. The extension

needs to be installed when joining externally, like from a home PC.

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 Citi Meet - Virtual Meeting Room
Mobile App Ver. DEC 2015

What is it? Can I get it?

A Mobile App that functions as a personal Conferencing Endpoint The Citi Meet Mobile App is available on the following
is supported for use with Citi Meet Virtual Meeting Rooms. environments:

Apple iOS* 
Google Android* 
Windows Mobile 
How do I get it?
Compatible features include: Use your device’s App Store:
• Video Apple iOS Click Here
• Content sharing: inbound only
• Desktop sharing: inbound only Google Android Click Here
• Roster view
• Moderator controls
Search for and download Pexip
Incompatible features:
* NOTE: Some iOS and Android devices and versions may not be supported. You will be
• Outbound sharing informed if they are incompatible with your device when attempting to install

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 Citi Meet - Virtual Meeting Room
Android Ver. DEC 2015

Instruction
Setup
1. When first opening the pexip app, you will be taken to the
Settings page
2. Enter your full name followed by “Android”
3. Under Connection, set the default domain to vmr.citi.com
4. Tap the back button to go to the main window

Joining
1. Enter the Citi Meet ID and tap Join
• The recent dial list appears below
2. Select your role
3. If required, enter the PIN
4. Select your camera and microphone setting

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 Citi Meet - Virtual Meeting Room
Android Ver. DEC 2015

Portrait
Layout Contents
• Stage
• Video join
• Audio-only join
• Self-view
• Roster
• Mute Participants
• Participant details (tap on participant)
• Disconnect Participant
• Roster menu (next to address)
• Lock Conference
• Mute All
• Disconnect All

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 Citi Meet - Virtual Meeting Room
Android Ver. DEC 2015

Landscape

Layout Contents
• Self-view
• Presentation view (with video PIP)
• Control bar
• Camera swap
• Audio swap
• Mute
• Disconnect

11/16 For additional IT help or issues, visit IT Path

 Citi Meet - Virtual Meeting Room
Mobile App Ver. JAN 2016

What is it? Can I get it?

A Mobile App that functions as a personal Conferencing Endpoint The Citi Meet Mobile App is available on the following
is supported for use with Citi Meet Virtual Meeting Rooms. environments:

Apple iOS* 
Google Android* 
Windows Mobile 
How do I get it?
Compatible features include: Use your device’s App Store:
• Video Apple iOS Click Here
• Content sharing: inbound only
• Desktop sharing: inbound only Google Android Click Here
• Roster view
• Moderator controls
Search for and download Pexip Infinity Connect Mobile
Incompatible features:
* NOTE: Some iOS and Android devices and versions may not be supported. You will be
• Outbound sharing informed if they are incompatible with your device when attempting to install

12/16 For additional IT help or issues, visit IT Path

 Citi Meet - Virtual Meeting Room
iOS Ver. JAN 2016

Instructions – Apple iOS

Setup
1. Before opening the pexip app, go to Settings > Pexip
• Ensure you have allowed access to the microphone and
camera
• If you do not wish to use Pexip with mobile data, ensure
this is switched off
2. Open the pexip app
3. Tap Connection Settings
4. For Domain, enter vmr.citi.com
5. For Display Name, enter your full name followed by iPhone or
iPad
6. Ensure Username and Password are blank

Joining
1. Enter the citi meet ID and tap Join
• To access the recent dial list, tap the + icon
2. Select your role
3. If required, enter the PIN

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 Citi Meet - Virtual Meeting Room
iOS Ver. JAN 2016

Instructions – Apple iOS

Layout Content
• Stage
• Video join
• Audio-only join
• Roster
• Participants
• Disconnect Participant
• Roster menu
• Lock Conference
• Mute All
• Disconnect All

• Landscape view
• View Presentation
• Camera swap
• Audio swap

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 Citi Meet - Virtual Meeting Room
Audio Only – Telephone Ver. JAN 2016

What is it? How do I get it?

For extremely limited bandwidth situations, basic telephony can be Please review the Telephony IT Path site for more information and
used as well, but may incur extra costs for participants as well as the respective request links :
Citi Meet account owner. Audio quality would be dependant on the
telephone service provider. Telephony IT Path Site Click Here

* NOTE: Personal / external telephone or mobile call charges will be incurred by the owner.
Please ensure you are aware of the costs and use the most cost-efficient dial-in number.
Hosts are strongly encouraged to avoid using telephony as Citi Meet VMR is primarily
a video product.

Joining Instructions
1. Call the nearest dial-in number from the
Compatible features include:
Citi Meet Global Dial-in Number List
• Audio-only
(next page)
Incompatible features: 2. Enter the Citi Meet ID + #
• Roster view
3. If required, enter the PIN
• Moderator controls
• Video
• Content sharing: outbound and inbound Hosts are advised to always join via video
• Desktop sharing: outbound and inbound Citi Meet does not use PGi numbers

15/16 For additional IT help or issues, visit IT Path

 Citi Meet Not PGi

Global Dial-in Number List Ver. MAR 2016

1a. From a Citi handset use the Global Short Dial for your device 2. Enter the Citi Meet ID + #
Telephone Only or
Hosts are advised to always join via video 3. If you are host enter the PIN
1b. Externally Call the nearest dial-in number

Global Short Dial1

From a CISCO Handset From an AVAYA Handset
*Meet / *6338 555-Meet / 555-6338
Or
Use Country Dial-in below
APAC EMEA LATAM
N N
Australia +61 2822 51578 France +33 1 70 75 54 74 E Argentina +54 11 5776 2406 E
W W
N
China +86 21 3862 7050 Germany +49 69 1366 1818 E Chile +56 22430 9560
W
N
Japan +81 3 6897 6363 E Hungary +36 1231 4363 Colombia +57 100 34003
W
N
Hong Kong +852 3140 3550 Ireland +353 1 622 1331 E Costa Rica +506 2299 0975
W
Korea, Republic of +82 2 370 50955 Israel +972 (0)3 684 2415 Brazil +55 11 3232 7243
N
Malaysia +60 3 2383 2905 Italy +39 028 9064535 E
W
Philippines +63 2 8416105 Poland +48 22128 1002 MEXICO – 1Global Short Dial Pending

Singapore +65 6657 3881 Russian Federation +7 495 642 77 04 Mexico +52 55 2226 9267

South Africa +27 11 944 0208

No number for your N
Country? Spain +34 916 63 1015 E NAM
W
Please request here Turkey +90 216 524 5413 United States - TX +1 469 220 7011

United Arab Emirates +971 (0)4 604 4305 United States - NY +1 718 248 1020
N
United Kingdom +44 20 7508 1065 Canada +1 469 220 7011 E
W

Telephone ServiceNow
Support +1 469 220 9637 Collaboration, Conferencing and Messaging
For additional IT help or issues, visit IT Path