Communication

LUC ID : Salina Panta
Course Code: MGT 513
Course Instructor: Phatik Poudel
Program: MBA Fall 2020
Course Name: Managerial Communication
Semester: 1st Semester

Course Code: MGT 513 LUC ID : Salina Panta
Course Name: Managerial Communication Semester: 1st Semester
Section B
Question No.1
Answers:
i. The misunderstanding that arose between Ed and his manager was due to misleading
communication in the invitation card and also because of the incomplete information
given to Ed about the company.
Ed being the newly hired employee of the job was not aware that the annual
banquet arranged by the company is considered to be the “command performance”
which signifies the company’s unity and responsibility. The incomplete message he
received was perceived by him as per his convenience.
On the other hand, the situation of the given case seems to have created a dilemma
between the responsibility of father and an employee. Ed’s daughter had her play in
her school and wanted to have her father presence during her performance whereas
the responsibility of an employee having a team unity was must for his organization.
The incomplete information printed on the card stating “hope to see you there” didn’t
highlight the rewards and performance based awarding function because of which Ed
thought of attending his daughter’s play. And, if he wouldn’t, he would miss his
daughter’s play and she would feel bad being a child.
In conclusion, the misunderstanding that arose between the manager and Ed was due
to the misleading and incomplete information Ed was provided with and also because
of the dual responsibility he has been taking as an employee and the father.
2
ii. Informal channel of communication is an unofficial and unstructured channel which

is not prescribed by the organization but exists due to personal and social needs of
people working in an organization.
Informal communication is more relational than formal. It is not backed by any
pre-determined channels and can happen anywhere within the organization. The
primary goal of this messaging is to preserve and establish relationships with
colleagues and superiors and subordinates. Since it is not defined by any channels,
messaging moves a lot faster, but it is without any paper trail or official
documentation. Informal communication is also called grapevine communication.
Informal communication is casual communication between coworkers in the
workplace. It is unofficial in nature and is based in the informal, social relationships
that are formed in a workplace outside of the normal hierarchy of business structure.
That is why informal business communication can take place between the CEO and
an hourly worker. This type of communication is important in the workplace as it can
help with employee morale and can encourage the feeling of belonging for the
employees as well as a client or customer.
Ed can use the informal network in the organization to communicate and socialize
with rest of the employees and understand the practices of the company. Being a
newly hired employee, it is difficult to understand and learn all the culture and
practices of the workplace all at once. Thus, informal communication can aid in
making an informal group where you can openly communication without any
restrictions. Informal communication is casual and carefree while formal
communication can seem cold and distant. Both these types of communication are
important for the workplace, but informal communication is beneficial because it can
bridge gaps between departments and create a sense of belonging. Informal
communication is friendly and inviting and is a great sign that someone has a friend
in the company.
3
Establishing an informal group brings the sense of belongingness among each

other and carefreeness. This can help Ed communicate with others without hesitation
and understand the practicing culture of the organization.
iii. Ambiguity means doubtfulness or uncertainty of meaning or intention. It refers to an

unclear, indefinite, or equivocal word, expression, meaning, etc. Ambiguity is a type
of meaning in which a phrase, statement or resolution is not explicitly defined,
making several interpretations plausible. A common aspect of ambiguity is
uncertainty. It is thus an attribute of any idea or statement whose intended meaning
cannot be definitively resolved according to a rule or process with a finite number of
steps. (The ambi- part of the term reflects an idea of "two", as in "two meanings".)
The concept of ambiguity is generally contrasted with vagueness. In ambiguity,
specific and distinct interpretations are permitted (although some may not be
immediately obvious), whereas with information that is vague, it is difficult to form
any interpretation at the desired level of specificity. It can either be lexical or
semantic or syntactic. The former represents a choice between a finite number of
known and meaningful context-dependent interpretations. The latter represents a
choice between any number of possible interpretations, none of which may have a
standard agreed-upon meaning. This form of ambiguity is closely related to
vagueness.
Abstraction refers to those words that are general rather than specific. Concrete
words or terms refer to objects people can relate directly to their own experiences.
These words or terms specify an idea that can be perceived or a thing that can be
visualized. Abstract words, on the other hand, stand for ideas that cannot be directly
experienced, things that do not call forth mental images in the minds of the students.
Leaving things half-said, using too many generalizations, proverbs or sayings, can all
lead to communications that are not clear and that can lend themselves to
misinterpretations, Abstractions more generally consist of using concepts that are not
directly related to the subject that might be relevant to some and not to others.
4
I think Ed thinks his manager doesn’t think that he is out to help the company. By
him not being at the banquet his manager thinks that he doesn’t want to go that far in
the company. Had Ed known that his absence would have this type of influence on his
job, he would have told someone that he was not able to make it do to prior
obligations.
iv. Ed must communicate with his manager about all the ambiguity that has incurred. He
must clearly justify that his absence was solely due to the misunderstandings and was
all because of him being unaware about the company’s practices. He should also state
that the child was in need of her father as she had been practicing since so long. He
must be sorry about not asking about the function in detail as he was unaware about
the reward ceremony and should be guilty and realize that he should have asked what
the function meant to the company.
I language, also known as internal language, is the language as perceived and
understood in the individual rather than as transmitted and shared in the world or
community. Ed can use I language to defend himself stating whatever he understood
from the invitation card he was handed in with. “I” language is a verbal way of
expressing information about your own desires, goals, and feelings. “I” language is
also an attitude.
Indexing language is a set of items (vocabulary) and devices for handling the
relationships between them in a system for providing index descriptions. Indexing
language is also referred to as retrieval language. This language can be helpful to Ed
to validate his reasons for his absence in the company’s ceremonial event. Ed can use
artificial language made up of expressions connecting several kernel terms/notations.
The function of an indexing language is to do whatever a natural language does and
in addition organize the semantic content through a different expression providing a
point of access to the seekers of information.
On the other hand, dual perspective means understanding both our own and another
person's perspective, beliefs, thoughts, or feelings. When adopting the dual
perspective we understand how someone else thinks and feels about issues. Ed can
5
use even this type of communication to understand the managers’ perspective and to
clarify his perspective.
6
Question No: 3
APPLICATION LETTER.
Human Resource Manager

ABC Real State and Propert Management Company
Kathmandu Nepal
Re: Accountant
Dear Sir/Madam,
Warm Greetings from Salina!
As being in Business and administration professionalism, I am very much interested to explore my

knowledge and experience by working in an organization that offers potential growths, advancement
opportunities, stability and an excellent job environment.
I am a zealous BBA graduate with the galore knowledge of official procedures and operating system.
Currently I am with XYZ Company in the amplitude of accounting and finance department as an
Accountant.
Through my experiences, I polished my skills in financial reporting, tax preparation, cash flow projections,
and year-end audit work paper preparation. In addition, I have a good and sound knowledge of using
accounting software and mastery in Microsoft Excel. Furthermore, I am able to ensure security and privacy
of data, maintain on-line database of business contacts and perform other clerical administrative and office
responsibilities as assigned.
I have attached my resume which defines me better. I would be very pleased if an opportunity to
demonstrate my potential is accord.
Thank you for your time and consideration.
Sincerely yours,
Salina Panta
7
Resume:
SALINA PANTA
CAREER OBJECTIVE
DATE OF BIRTH To make positive contribution as a part of a dynamic and well
reputed organization by effectively delivering the assigned
16/08/1997
responsibilities and by bringing sound business acumen along
with technical, management, decision making and
CONTACT communication skills.
ADDRESS:
Tokha-07, Kathmandu
EDUCATION
 Enrolled in MBA in Phoenix College Of Management
PHONE:  Completed Bachelor’s Degree in Business
Administration (BBA) from Universal College under the
9860297373
affiliation of Tribhuvan University with CGPA 3.56 in
2019 AD
EMAIL:
 Passed HSEB examination from Southwestern State
salinap601@gmail.com Higher Secondary School in 1st division securing 68.70%
in 2015 AD
 Graduated SLC from The Skylark English School with
80.63% in 1st division with Distinction in 2013 AD
HOBBIES
WORK EXPERIENCE
 Socializing
 Travelling  Worked as an accountant in XYZ company from
 Dancing 2075/12/12 to till the date
8
 Worked as an intern in Marketing Department of The

Himalaya Drug Company
SKILLS
 Basic computer skills with the sound knowledge of MS
office
 Fluency in Nepali (Native language) and English
ACHIEVEMENTS AND CERTIFICATES:
 Participated and achieved positions in various competition in school

 Certified for being involved as a counselor in High School for the duration of a month
 Certified as a graduate of Public Speaking Course of 50 days from Boost Media Pvt. Ltd.
 Participated in Essay writing and Youth Interaction Program On “Nepalese Political Culture”
 Participated in the workshop on “High Impact Interpersonal Communication”
 Leading the Leadership Club in college as a President currently.
 Participated in Group Discussion and Presentation Competition in college
 Volunteered and organized various college activities.
PERSONAL COMPETENCIES:
 Ambitious, hardworking, energetic and well disciplined
 Good team player with flexibility and adaptability to work in any environment
 Self-motivated and a quick learner
 Good communication and presentation skills
REFERENCE:
1.Mr. Raju Tandan
Academic Director, Universal College
Contact No: +977 9801878101
9
Section A
Question No. 1
The word “Communication” has come from the Latin word “communis”, which
means common. Thus, communication signifies sharing of ideas in common. The
dictionary meaning of communication is to convey or exchange information and
share ideas.It is a process through which two or more persons transmit or exchange
thoughts and ideas among themselves.
According to W. H. Newman and C. F. Summer, “Communication is an exchange of
facts, ideas, opinions or emotions by two or more persons.”
Communication is the process of transmitting information and understanding from
one person to another or from one unit to other unit with a view to getting the desired
response from the receiver. Through this process two or more persons exchange ideas
and understanding among themselves to achieve the desired effect in the behaviour of
another person.It is a two-way channel for transmitting ideas, feelings, plans,
commands, instructions, reports and suggestions that influence the attitude towards an
organization’s objectives. The communicator’s goal is to convey the meanings or
ideas without distortion. Success of the leader and the enterprise depends upon
adequacy of communication.
Communication made among persons to convey their personal information,
message or thought are personal communication; but exchange of information, facts
and ideas relating to business may be termed as “Business Communication”. Business
Communication refers to the communication relating to business activity which
means providing goods and services to the consumers with a view to earning profit.
It is a process through which information, facts, ideas, orders, advices, decisions, etc.
are conveyed, sent or exchanged between/among the persons associated with
business. Thus, Communication relating to trade, law, Finance, administration,
management, etc. of a business enterprise may be termed as ‘Business
Communication’.
10
It is the responsibility of the managers to establish and maintain the channels whereby
they can convey their own thinking and policies to the subordinates, and can receive
their reactions and an account of their problems.
The roles of business communication are :
Communicat
ing as a
professional
Understandi
ng what Commiunica
employees ting in an
expect from organization
you al context
Roles of
Business
communication
Know
regulations Competitive
and insight
guidelines
Understandi
ng customer
needs
1. Communicating as a professional:
Speaking personally doesn’t need professionalism but in business communication,
professionalism matters much. While communicating, manager needs to maintain the
tone, choose strong and sweet words. Similarly, words should be put in
grammatically well-formed sentences. Professionalism can be achieved with practice
and long run experiences. Professionalism also covers etiquette, encouragement for
team work, ethical behavior and positive outlooks.
2. Competitive Insight:
The more manager know one’s competitor, the more they adjust in the market.
Generally, businesspersons think about much profit. In the absence of competitor,
they get monopoly of the product. Then, they may not be able to provide the best
product. Hence, having a sound knowledge of competitors’ culture and their practices
could help one get the competitive insight in the global world.
11
3. Knowing and meeting customer needs:

If the business manager knows the customer’s needs, they will produce the product to
meet their interest. If they produce, without understanding customer’s interest, it can
ruin the business. So, to meet their scale of needs, a manager should have the
knowledge of world marketing and interest of the people living across the world.
4. Know regulations and guidelines:
In the global marketing, managers need to know the rules and regulations of the
international marketing and also get basic guidelines, which will be beneficial for their
organization.
5. Communicating in organizational context:
To communicate in an organizational context, you should have proper skill and
knowledge. Context is always goal oriented and way of speaking should be for mal.
Communication in business happens to give and take information. There are three
directions that happen among employer, staff and department.
a) Downward direction: It takes place from employer to employees. The manager
conveys messages of executive body’s discussion and information to his staff.
b) Upward communication: It is related to staff to executive body. The staffs share
their problem, complaints, etc.
c) Horizontal communication: It happens between and among departments. There
happens two-way communication. Such communication occurs to deal with
complex situation, solve problem faster and co-ordinate tasks, etc.
6. Understanding what employers expect from you :
As an employee, s/he must understand what his/her employer expects from him/her.
Especially, employers hope the following expertise from staff:
 Concrete information
 A knowledge of efficient search engine
 A good sense of listening
 Communication in a civilized way
 Being thoughtful in company’s benefit
 Coherent expression of ideas and so on.
12
Question No. 2
Technology is the sum of techniques, skills, methods, and processes used in the
production of goods or services or in the accomplishment of objectives, such as scientific
investigation. Technology can be the knowledge of techniques, processes, and the like, or
it can be embedded in machines to allow for operation without detailed knowledge of
their workings. Systems (e.g. machines) applying technology by taking an input,
changing it according to the system's use, and then producing an outcome are referred to
as technology systems or technological systems.
There are pros and cons to the ways we use technology to communicate with
customers. On the one hand, technology affects communication by making it easier,
quicker, and more efficient. It allows you to track conversations and therefore provide
better customer service. Tech also makes it easier to gather customer insights and
improve the entire customer experience. However, some fear technology affects
communication by hindering our ability to build relationships with clients and will lead to
brands becoming faceless entities. The truth is that as long as you’re aware of such
pitfalls, you’re less likely to fall victim to them. There are many more ways to use
technology communication to build customer relationships than you may have realized.
Some of the effects of technology in communication are :
Continued Evolution of Email
Project Management Systems and Scheduling
Automated Voice Systems Provide Service
Artificial Intelligence Engages in Marketing
The Downside of Technology in Communications
Easy Collaboration with Remote Workers
13
1. Continued Evolution of Email

One of the most obvious developments in business communications has been that of direct
correspondence through email. Although it's existed for almost 50 years, email has
experienced continual change. It's gone from being simply a method of sending a message to
becoming a means of workflow management. Within an email system users can:
 flag priority messages and set tasks for follow-up
 program alerts for when messages from VIP senders arrive
 send automated responses when out of the office and unable to personally respond.
2. Project Management Systems and Scheduling
Another use of technology in business is the implementation of project management
systems for collaboration between employees. Workers no longer need to be in the same
building or sit in a lengthy meeting to share their ideas. Whether they're at the corporate
headquarters or working from home, individuals can create task lists, assign work, upload
content, set appointments and track progress all in one online application.
3. Automated Voice Systems Provide Service
Automated voice response systems are another way to provide customer service while
allowing employees to stay focused on other tasks. Instead of a "live person," the
automated system handles the call and either directs the customer to the appropriate
individual or retrieves data and communicates the basic information requested by the
caller. Similarly computer "bots" handle online requests for information through live
chats. Customers feel like they are being served by a live representative, but often the site
is served by a computer programmed with basic responses to routine questions.
4. Artificial Intelligence Engages in Marketing
Artificial Intelligence (AI) systems are being used to predict and influence future sales
based on consumer preferences. Knowledge of customer preferences in real time can
assist marketing departments in determining where to spend their money by tracking
trends more closely and adapting promotional and sales efforts. The streaming
entertainment industry, for example, suggests additional programming based on shows
already being watched.
14
5. Easy Collaboration with Remote Workers

The freelance industry has also grown dramatically because of technological
advancements that allow talented workers to be hired and perform remotely for an
organization. Needs can be posted online and workers hired, sometimes within hours.
Freelancers can collaborate with managers and employees through project management
platforms, without any one-on-one interaction. The cost savings by using contractors
adds up as companies save time and effort by not hiring and managing long-term
employees.
6. The Downside of Technology in Communications
Despite the savings to companies, there are some negative effects to this surge in
technological integration into business communications. Some studies have shown a
decrease in productivity over the long term due to an "always connected" lifestyle fueled
by easy access to information. Many employees may never actually take a break from the
work routine because they are always checking email or status updates on a project
through a mobile app, resulting in high levels of stress and increased illness.
Additionally, many workers are lacking in proper sleep, less connected with people
outside the office and lacking the ability to relate to each other in face-to-face
interactions.
15
Question No. 3
Nonverbal communication, also called manual language, is the process of sending and receiving
messages without using words, either spoken or written. Similar to the way that italicizing
emphasizes written language, nonverbal behavior may emphasize parts of a verbal message.
Nonverbal messages have been recognized for centuries as a critical aspect of communication.
For instance, in "The Advancement of Learning" (1605), Francis Bacon observed that "the
lineaments of the body do disclose the disposition and inclination of the mind in general, but the
motions of the countenance and parts do not only so, but do further disclose the present humour
and state of the mind and will."
"Judee Burgoon (1994) has identified seven different nonverbal dimensions:"
 Kinesics or body movements including facial expressions and eye contact;

 Vocalics or paralanguage that includes volume, rate, pitch, and timbre;
 Personal appearance;
 Our physical environment and the artifacts or objects that compose it;
 Proxemics or personal space;
 Haptic or touch;
 Chronemics or time.
The non-verbal communication in the form of signals, expressions add meaning
over the verbals and help people to communicate more efficiently. It supplements
whatever is said in words, such as people nod to acknowledge and move their hands to
give directions.The non-verbal communication defines the distance between the
communicators and helps them to exchange their emotional state of mind. Also, it
regulates the flow of communication, for example, an individual can give signals to
convey that he had finished speaking or else he wants to speak.
Nonverbal communication is important in the workforce because it affects the work
environment. While communicating nonverbally, one can express how you feel. To
communicate effectively in a non-verbal way, people must be habituated to nonverbal
behavior. There are typically six types of nonverbal behaviors that are:
16
Facial
expression
Gesture
Time and
and
space
Posture
Ways of
communicati
ng non
verbally Vocal
Touch characteristic
s
Personal
appearance
1. Facial Expression:
One can understand people’s feeling or emotion by examining people’s face. If
someone is sad, generally, his/her face becomes pale. Understanding the facial
expression is also a way of communicating.
2. Gesture and posture:
It is related to body position and signal. Examining body position, we can determine
people’s feeling. Gesture and posture reveal people’s confidence, nervousness,
assertiveness, talent, intention etc.
3. Vocal characteristics:
According to the situation and time, a speaker can intentionally control his/her tone,
pitch, intonation, etc. Such information helps audience to know his/her desire, feeling
and intention.
4. Personal appearance:
It is related to the physical appearance of body or face. It is somehow the mixture of
both facial expression and gesture.
5. Touch:
Touch helps to convey the message of comfort, relaxation, love, hatred and affection.
If a manager hugs the employee, the employee might feel good. Here hugging is also
a nonverbal behavior. Sometimes, personal touch might incur moral problems.
17
6. Time and space:

Like touch, time and space allow us to understand intimacy, affinity, etc. If a manager
speaks in meeting and security guard stays at door, there certainly happens far
distance. It clearly shows junior and senior environment. If we see a couple walking
in a twilight, it indicates that they are happy. Generally, if we see them near a funeral
fire, we guess they are sad.
Sometimes, the non-verbal acts as a barrier to communicating effectively as the
recipient could not understand what the sender is trying to say and may interpret it
wrongly.
Question No. 4
Intercultural communication is the verbal and nonverbal interaction between people from
different cultural backgrounds. Intercultural communication is a discipline that studies
communication across different cultures and social groups, or how culture affects
communication. It describes the wide range of communication processes and problems that
naturally appear within an organization or social context made up of individuals from different
religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how
people from different countries and cultures act, communicate and perceive the world around
them.
It applies equally to domestic cultural differences such as ethnicity and gender and to
international differences such as those associated with nationality or world region. Intercultural
communication is an approach to relations among members of these groups that focuses on the
recognition and respect of cultural differences, seeks the goal of mutual adaptation leading to
biculturalism rather than simple assimilation, and supports the development of intercultural
sensitivity on the part of individuals and organizations to enable empathic understanding and
competent coordination of action across cultural differences.
Within the context of the globalized business or organization, intercultural communication looks
at how people communicate (verbally and non-verbally), manage, work together, approach
deadlines, negotiate, meet, greet, build relationships, etc. These topics are becoming much more
relevant now on two fronts:
18
 for businesses with a mix of cultures working together

 for businesses wanting to trade successfully abroad.
In both situations, if individuals are unaware of how best to get along and get business done, it
can and does lead to poor performance and lost deals. Greater understanding of intercultural
communication differences, manners, and etiquette, protocol and communication styles certainly
leads to a much higher probability of achieving business goals.
Global business environment is both an opportunity and challenge. A global manager has to face
numbers of communication challenges in the global market. A sound knowledge of cultures and
intercultural communication skills can be, therefore, helpful for any of the global market leader
to understand the periphery as well as to compete healthily. Following enlisted are some of the
importance of intercultural communication in today’s globalized world:
Importance of intercultural
communication in today's
globalized world
Know Communicating
Competitive Knowing and regulations Learning Building
Insight meeting with Customers Market
and partnership
customer needs Online distinctions
guidelines globally
I. Competitive Insight:
The more manager know one’s competitor, the more they adjust in the market. Generally,
businesspersons think about much profit. In the absence of competitor, they get
monopoly of the product. Then, they may not be able to provide the best product. Hence,
19
having a sound knowledge of competitors’ culture and their practices could help one get
the competitive insight in the global world.
II. Knowing and meeting customer needs:
If the business manager knows the customer’s needs, they will produce the product to
meet their interest. If they produce, without understanding customer’s interest, it can ruin
the business. So, to meet their scale of needs, a manager should have the knowledge of
world marketing and interest of the people living across the world.
III. Know regulations and guidelines:

In the global marketing, managers need to know the rules and regulations of the
international marketing and also get basic guidelines, which will be beneficial for their
organization.
IV. Communicating with Customers Online:
Businesses also can communicate with customers directly through social media.
Determining what is popular in a particular country or region communicating with
consumers and watching what they share online can help businesses develop, market and
sell their products and services efficiently. Companies can communicate with whole
markets at a time or engage with consumers individually.
V. Learning Market Distinctions:
Intercultural communication also is important in globalization because companies
increasingly use a multicultural workforce. This can work to great advantage when
companies hire regionally experienced employees to represent their business in
unfamiliar environments. Multicultural workers can tap into a global area’s culture,
subtle preferences and buying habits and convey these to their employer via
communication channels, including focus groups and survey reports.
VI. Building Partnership Globally:
Individuals tend to look at the world from a viewpoint that incorporates their own
particular background. So, a business owner is likely to develop and market a product
based on the customers in their own country, at least initially. Globalization lets that
business sell that same product internationally by working with other companies, but the
20
business must communicate the benefits of the product from the perspective of partners
and customers abroad. Sound intercultural communication skills helps business partners
identify common goals and characteristics so that interactions take place in an
environment of respect and understanding.
Above stated are some of the importance of intercultural communication in today’s globalized
world.
Question No. 8
a. Your misunderstanding of our January 7 email caused you to make this mistake.
Answer: Maybe if you have taken the January 7 email from a different point of view,
your assessment might be different.
b. We hope this delay has not inconvenienced you. If you will be patient, we will get the
order to you as soon as our supply is replenished.
Answer: As the supply is replenished, we will make sure that you will get your order
delivered soon.
c. We regret that we must call your attention to our policy of prohibiting refunds for
Merchandise bought at discount.
Answer: We are sorry to say that refund is only available for the full priced merchandise.
d. Your negligence in this matter caused the damage to the equipment.

Answer: If you were bit attentive, the equipment might have been saved.
e. You cannot visit the plant except on Saturdays.

Answer: It is only Saturday when you can visit the plant.
21
Question No: 6
Date: 4/29/2021
Dharmasthali, Kathmandu
Dear Mr. Karki:
It was my pleasure to be with you when you were present here in Dharmasthali for surveying on
3rd of this month.
Having been a member of Dharmasthali Conservation Society, I just got to know that your visit
to our place was solely intentional to purchase the land so that the enormous business entity
could be set up. Furthermore, I got to listen that you purchased an acre of Dharmasthali
Stockyard and its plannings so that you could turn the area to a commercial wholesale complex.
I , on the behalf of every member of Dharmasthali Conservation Society, would like to state that
the landmark has its own historical significance , and would request you not to dismantle the
landmark to built a complex as it would ruin the locale. In addition to this, I ‘d like to state that
we , the society, would like to purchase the land at the same cost the company bought .
All the locals have signed the petition on not to built the complex and the joint signature is
attached herewith.
Hence, I would appreciate if you let us know your decision soon.
Looking forward to being in your presence soon.
Sincerely Yours,
Salina Panta
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LUC ID : Salina Panta

Course Code: MGT 513

Course Instructor: Phatik Poudel

Program: MBA Fall 2020

Course Name: Managerial Communication

Semester: 1st Semester

ii. Informal channel of communication is an unofficial and unstructured channel which

Establishing an informal group brings the sense of belongingness among each

iii. Ambiguity means doubtfulness or uncertainty of meaning or intention. It refers to an

Human Resource Manager

As being in Business and administration professionalism, I am very much interested to explore my

Thank you for your time and consideration.

 Worked as an intern in Marketing Department of The

ACHIEVEMENTS AND CERTIFICATES:

 Participated and achieved positions in various competition in school

3. Knowing and meeting customer needs:

Continued Evolution of Email

Project Management Systems and Scheduling

Automated Voice Systems Provide Service

Artificial Intelligence Engages in Marketing

The Downside of Technology in Communications

Easy Collaboration with Remote Workers

1. Continued Evolution of Email

5. Easy Collaboration with Remote Workers

"Judee Burgoon (1994) has identified seven different nonverbal dimensions:"

 Kinesics or body movements including facial expressions and eye contact;

6. Time and space:

 for businesses with a mix of cultures working together

III. Know regulations and guidelines:

d. Your negligence in this matter caused the damage to the equipment.

e. You cannot visit the plant except on Saturdays.

Dear Mr. Karki:

Hence, I would appreciate if you let us know your decision soon.

Looking forward to being in your presence soon.

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