Short Codes 2017

SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA
MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA
COMMONLY KNOWN SHORT CODE (CKSC)
NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER
1. 112 GSM Emergency Digi Telecommunications

2. 181 VMS (Voice Mail) (Internal Usage – Sdn Bhd
Test Bed)
1. 100 Single Number Access

2. 101 Domestic International Assistance
Service
3. 103 Directory Enquiry
4. 991 Civil Defense Service
5. 992 Police Department Telekom Malaysia Berhad
6. 996 Talian Hospital
7. 994 Fire Department
8. 996 Agensi Penguatkuasaan Maritim
Malaysia – Perkhidmatan Kecemasan
9. 999 General Emergency Service
Short Code Number - Updated: April 2017 1 of 21

COMMON INTERCARRIER SHORT CODE (CISC)
1. 108 International Operator Assistance

Celcom Axiata Berhad
2. 1558 Voice Over Internet Protocol
1. 13500 IDD for Prepaid

Digi Telecommunications
2. 1556 Prepaid Card
Sdn Bhd
3. 1557 Calling Card
1. 1051 Time Announcement

2. 1058 Primecare MSC PTT
3. 1060 National Datacom Service Centre
4. 1061 Data & Telex Fault Reporting Centre
5. 1065 Disaster Alert System Telekom Malaysia Berhad
6. 1092 Telecard
7. 1099 Ring Ring Card
8. 13713 MyAlert – Kemaman Smart
Community
COMMON INTERCARRIER SHORT CODE (CISC)
9. 13777 Jabatan Air Sabah

10. 1515 TMNet – PSTN
11. 1525 TMNet – ISDN
12. 15300 Customer Service Careline for
Pengurusan Air Selangor Sdn Bhd
13. 15454 Electricity Customer Management
Centre (TNB)
14. 15500 Hotline for AACC: Persatuan Insurans Telekom Malaysia Berhad
Am Malaysia (PIAM)
15. 1553 Voice Mail Deposit for 7 Digit
16. 15544 National Disaster Centre
17. 15777 Pusat Perkhidmatan Pelanggan Air
Kelantan Sdn Bhd
18. 15888 MAMPU – SMS Short Code
19. 15999 Talian Nur

INDEPENDENT SHORT CODE (ISC)
1. 13131 Voice Mail: Direct Deposit Message

Access Code
2. 13331 Voice Mail: Retrieve Access Code
3. 13333 IVR: Recharge by Scratch Card
4. 13334 IVR: Recharge for 3rd Party
5. 13335 IVR: Query Prepaid Balance
Altel Communications Sdn
6. 13336 IVR: Prepaid Balance Transfer Bhd
7. 13338 Voice Mail: Caller ID Display on
Message Notification
8. 13391 Voice Mail: Divert Access Code for
Busy/No Answer Calls
9. 13398 IVR: Query Sub-Account
10. 13399 IVR: Query Postpaid Credit
1. 1111 Customer Service Hotline

2. 1118 Batch Activation for Prepaid Touch Celcom Axiata Berhad
Advance
3. 13100 Budget IDD Call

4. 13120 Voicemail Retrieval
5. 13125 Careline
6. 1313 Mailbox Retrieval
7. 13143 Careline
8. 13144 Prepaid IVR Helpline – Self Service
10. 13162 Indonesian Customers Careline
11. 13200 Independent Short Code for
Merchantrade and Smart Pinoy
Budget IDD
12. 1323 Mailbox Retrieval from Other
Handphone
13. 1330 Batch Activation for Prepaid INTM
14. 1331 Corporate Helpdesk
15. 1332 Third Party Recharge for Prepaid
INTM
16. 13322 IVR Pra-Bayar XOX

17. 1333 Online Menu for PRE
18. 13331 Customer Care for Special Premier
Dealers
19. 13333 Helpline for Vehicle Tracking
20. 13338 Helpline Service for SME / SMI
21. 13362 Careline – Bahasa Benggali
22. 1338 WAP Services
23. 13380 Careline – Bahasa Tamil
24. 13388 Voice Portal
25. 13391 Careline – Bahasa Malaysia
26. 1881 CIC: Customer Premier Service
27. 1900 General Careline Number
28. 1909 Prepaid Helpline
29. 1911 Call Celcom Only and Call Me Only
Services

30. 1919 Dealers Helpline

31. 1930 Prepaid IVR Helpline – Self Service
32. 1990 Prepaid CPM – Credit Balance Celcom Axiata Berhad
Retrieving
33. 1999 Voicemail Retrieve 3G Video mail
1. 1335 Ring Back Tone (RBT) Service Ceres Telecom Sdn Bhd
1. 110 SMS Centre

2. 121 Voice Mail
3. 13100 IDD for Prepaid Smart Plan (Budget
IDD Call Service) Digi Telecommunications
Sdn Bhd
4. 13122 IVR Broadcast
5. 13131 Digi Customer Services
6. 13333 IVR Ring Back Tone

1. 1112 WAP
2. 1201 Large Accounts Fault
3. 1202 General Faults
4. 1205 MOC Consumer
5. 121 Voice Mail
6. 122 Access Credit Check (Hotlink)
7. 123 General Customer Service Line
8. 13100 1-Deal Budget Call
Maxis Broadband Sdn Bhd
9. 1312 Customer Service Line (Prepaid
Subscribers)
10. 1313 Priority Services Unit
11. 13200 Value IDD
12. 13232 Voice Portal
13. 1333 MOC Corporate
14. 13331 Indonesian Self Help Centre
15. 1919 Business Contact Centre
16. 1921 UMS Maxis Broadband Sdn Bhd
1. 123 Announcement Test

5. 13098 Credit Limit / Usage Alert
6. 13099 Credit Limit / Usage Alert
7. 13100 IP Prepaid (3rd Party Reload) – Test
Number: Nortel Telekom Malaysia Berhad
8. 13102 IP Prepaid (PSTN call back) – Test
Number: Sonus
9. 13104 NGN IP Postpaid – Connection to
Huawei
10. 13105 NGN IP Postpaid – Connection to
Siemens
11. 13107 NGN Home Prepaid – Test Number:
Huawei
12. 13108 Careline (Call from SNA Server)

13. 13109 NGN Home Prepaid - Test number
:Siemens
14. 1311 Line Testing
15. 1312 Line Test System 2
16. 1313 Cable Verification
17. 1314 Project Stars-Re-1
18. 1315 EZNET
19. 1316 Project Stars-Re-3 (ISDN) Telekom Malaysia Berhad
20. 13179 Hotline ITSSO
21. 13180 MNP Routing - Test
22. 13181 Voice / Video conferencing POC
23. 13182 New Voicemail Deposit
24. 13183 Automatic Network Identification
25. 13185 Test number for CallPOINT project
26. 13186 Test number for speech recognition
CallPOINT project
27. 13188 Fixed SMS

28. 1319 Immediate Telephone Service Project
29. 13190 Translated No. for Data fault
Management Service
30. 13193 Home Postpaid to Access Directory
Assistance Service
31. 13200 Post paid Budget IDD
32. 13206 Ujian IOT NGN Nortel
33. 13207 Test Number IOT NGN - Sonus
Telekom Malaysia Berhad
34. 13208 Test Number IOT NGN - Sonus Mobile
35. 13209 NGN IOT Sonus - Siemens
36. 13210 Test number - Mass Calling Service

46. 13234 TM Tollgate System
47. 13235 CDMA Voicemail System
48. 13237 VSAT C-Band Starnet
49. 13238 VSAT C-Band Directway
50. 13239 VSAT Ku-Band Directway
51. 13301 Internal routing - Mass Calling
AutoDial to PAX System
54. 13308 TM Event Services ( Event billing
System) - for routing
55. 13310 Internal routing - Mass Calling (AutoDial

to MCS Central Management)


70. 13363 Internal Routing Number dari MCS ke Telekom Malaysia Berhad
PAX (Public Audiotext)
71. 13370 Single Number Access (Interworking
Test)
72. 13375 DIAS Trial Short Code
73. 13377 Maintenance Number for SNA Huawei
74. 135 CNO Support
75. 136 CNO Support
76. 137 CNO Support
77. 1390 CNO Support

83. 1399 Credit Management Helpdesk
84. 1711 VPN (On-Net to On-Net)
85. 1712 VPN (On-Net to Off-Net)
86. 1730 Translated No RRC – Internal Code
87. 1733 Service Provider Reach Call Centre
88. 1741 Internal Test for Non Operating B-
Table
89. 1742 Internal Test for Non Operating
Routing Case (Axe)
90. 1743 Internal Test for Non Operating A-
Table (Axe)
91. 17441 Hotline Service from BSN to Police

(Temporary)
92. 1745 Internal Routing for TMNet
Maintenance
93. 1746 Voice Mail for 8 Digit
94. 1747 Test Number for EZNet
95. 1751 Internal Routing for MCP Equipment
96. 17550 EA Call Screening Function
97. 1756 Credit Management Unit Helpdesk
98. 1762 Voice Mail Alert
99. 1765 Internal Routing for LMG / DMF
Centre (CNO KTG)
Centre (CNO KTG)
Centre (CNO KTG)
102. 1784 Internal Routing Home Prepaid

103. 1786 Internal Routing Home Prepaid

104. 1788 Internal Routing IP Prepaid
105. 1789 Internal Routing for CA AS (0154)
106. 1791 VSAT KU-Band & VSAT Directway
109. 1797 TMGO (Voice Mail)
110. 1937 Test Number for KL Tandem U4 EXCH
KLT4
111. 1938 Test Number for KL Tandem U4 EXCH
KLT4
112. 1942 Automatic Answering Trunk Test
113. 1943 Trunk Terminal Test Line (TTTL)
114. 1944 Trunk Monitoring Test Line (TMTL)

1. 13168 SMS Centre

2. 13169 Voice Mail
Telekomunikasi Indonesia
3. 13199 Registration
International (M) Sdn Bhd
4. 13299 Content Activation
5. 13393 Activation
1. 191 MNP – Special route

2. 192 NGN – Special route TTdotCom Sdn Bhd
3. 194 Special Project with Partner
1. 13111 Customer’s Account Information

2. 13121 Voice Content for Outbounf
International Roamer Tune Talk Sdn Bhd
3. 13131 Application Activation
4. 13300 Tune Talk Mobile Service

1. 1310 Music Downloads

2. 1311 Voicemail
3. 1312 Budget IDD
5. 1318 Customer Care
6. 1319 Malay
U Mobile Sdn Bhd
7. 1322 Videomail
8. 1328 Balance Check / Top up FREE
9. 1329 Sports Portal
10. 1336 Games Downloads
11. 1338 Ring Back Tone
12. 1339 Home Surveillance
1. 13388 Careline Webe Digital Sdn Bhd

1. 13300 Allows Subscribers to Make IDD Calls

YTL Communications Sdn
at Lower Rates by Simply Keying In
Bhd
the IDD Prefix Before the Number

CARRIER SELECTION CODE (CSC)
1. 1889 Celcom Prepaid Teleservice Celcom Axiata Berhad
1. 1882 Smart Code (EA Access) Maxis Broadband Sdn Bhd
1. 1881 Equal Access Call Screening Telekom Malaysia Berhad

Short Codes 2017

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SURUHANJAYA KOMUNIKASI DAN MULTIMEDIA MALAYSIA

MALAYSIAN COMMUNICATIONS AND MULTIMEDIA MALAYSIA

COMMONLY KNOWN SHORT CODE (CKSC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

1. 112 GSM Emergency Digi Telecommunications

1. 100 Single Number Access

Short Code Number - Updated: April 2017 1 of 21

COMMON INTERCARRIER SHORT CODE (CISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

1. 108 International Operator Assistance

1. 13500 IDD for Prepaid

1. 1051 Time Announcement

COMMON INTERCARRIER SHORT CODE (CISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

9. 13777 Jabatan Air Sabah

Short Code Number - Updated: April 2017 3 of 21

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

1. 13131 Voice Mail: Direct Deposit Message

1. 1111 Customer Service Hotline

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

3. 13100 Budget IDD Call

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

16. 13322 IVR Pra-Bayar XOX

Short Code Number - Updated: April 2017 6 of 21

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

30. 1919 Dealers Helpline

1. 110 SMS Centre

Short Code Number - Updated: April 2017 7 of 21

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

16. 1921 UMS Maxis Broadband Sdn Bhd

1. 123 Announcement Test

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

12. 13108 Careline (Call from SNA Server)

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

27. 13188 Fixed SMS

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

42. 13216 Test number - Mass Calling Service

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

55. 13310 Internal routing - Mass Calling (AutoDial

Short Code Number - Updated: April 2017 13 of 21

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

64. 13328 Internal routing - Mass Calling (AutoDial

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

77. 1390 CNO Support

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER

91. 17441 Hotline Service from BSN to Police

Short Code Number - Updated: April 2017 16 of 21

INDEPENDENT SHORT CODE (ISC)

NO SHORT CODE SERVICE DESCRIPTION SERVICE PROVIDER