1. How did things go so wrong?

-Smith Hamilton, manager of the Flint Hill Beef and Lamb, had only the day before been told that he was
being sent an assistant manager

-Smith Hamilton barely gave her the time of day. He told her he was busy but said that she should
“make herself useful”

-Sally had campaigned on her own to learn about the restaurant’s operation for a week

-After week she present with Smith Hamilton about the plan to improve the business restaurant, but he
don’t care her ideas

2. Should Sally bear any part of the blame? Should the institution where she received her training in
hospitality bear some blame?

-This is not her fall. She is a new employee, she do not have any supporting from manager Smith
Hamilton, and she do very well her job without anyone’s else ( she walking around in the restauramt,
meeting people, taking notes, asking question of employees and guests). After a week, she present her
plan for manager Smith Hamilton to improve the business restaurant. So Sally doesn’t have to bear any
part of the blame.

-The school where she received her training in hospitality do not have to bear any part of the blame
because thay have trained a person who work very well, quickly adapts to the working environment, and
work very hard.

3. If you were Sally, what would you say to Smith Hamilton, and what would you do? Would you “ stick
with him and learn something about the restaurant business”?