FINAL EXAMINATION

MULTICULTURAL DIVERSITY IN THE WORKPLACE

Issue no. 1. Workplace Diversity Issues (25 points)

A business with a homogeneous workforce risks losing access to groups of
customers and clients. A mix of employees bring a variety of perspectives
and ideas to the table, which can provide a business with unique insights
market research can't always provide. Improved diversity also helps
companies recruit top performers in an industry and boost the morale of
current employees.
Question 1: How will you handle homogenous group with different
perspectives laid on the table? Make a process or strategies in handling
prioritization and consideration on the perspectives. How will you consider
the workplace decision making process? Present plans on diversity issues
in the workplace specifically in the Hospitality industry.

Issue no. 2. Communication Barriers and Problems (25 points)

Communication barriers lead to problems in a company attempting
to create a diverse workplace. When a U.S. company hires employees of
other cultures whose first language is not English, employees and
managers may experience difficulties communicating with one another.
This can lead to misunderstandings and a decrease in productivity.
Question 1: Present strategies in solving communication barriers in
the workplace. Create a program or intervention that would address
miscommunication among employees in the workplace. How hospitality
industry would be affected by such issue and what are the interventions
does the industry is practicing for the past years.
ISSUE NO. 1 WORKPLACE DIVERSITY ISSUE
WORKPLACE DIVERSITY PROBLEMS SOLUTIONS
ISSUES
AGE DISCRIMINATION IN THE WORKPLACE,  PROMOTE
WE EXPERIENCE AGE TEAM WORK
DISCRIMINATION  CELEBRATE
BETWEEN THE TWO ACHIEVEMENT
LIFE LEVEL WHICH ARE  DON’T DROW
THE BIGINNERS AND ATTENTION TO
ABOVE 40 WORKERS. YOUR AGE
BIGINNERS: IF IT’S THE  FOCUS ON
FIRST TIME AT WORK, YOUR
WE EXPERIENCE EXPERIENCE
SHOWING LIKE WE  REMAIN
CAN’T DO ANYTHING TO POSITIVE
HELP BECAUSE OF NO  SHOW YOUR
WORK EXPERIENCE. SELF THAT
ABOVE 40: OVER 40 YOU DO THE
PEOPLE IN A JOB, TASK
EXPERIENCE AND
SHOW ABOUT THEIR
HEALTH THAT THEY
CAN NO LONGER BE
ABLE TO HELP.
GENDER DISCIMINATION UNDERESTIMATE OF  WE SHOULD
THE ABILITY OF A NOT JUDGE
WOMEN WHAT A
PERSON’S
GENDER IS AS
LONG AS HE
HAS THE
WORK
EXPERIENCE
HE CAN DO, BE
RESPECT.
RACIAL DISCRIMINATION INVOLVES TREATING  WE SHOULD
ANY PERSON KNOW AND
UNFAVORABLE IN THE UNDERSTANT
WORKPLACE THE QUALITY
PARTICULAR OF THEIR OF A HUMAN
PERSONAL THAT IS
CHARACTERISTIC SUCH UNIQUE AND
AS SKIN COLOR OR SHOW THE
SPECIFIC FACIAL HOSPITABILITY
FEATURE TO EACH
OTHER.
RELIGION ONE OF THE EXAMPLES  CHANGE THE
DISCRIMINATION IS ISLAMIC RELIGION, MINDSET THAT
THEY ARE NOT ALL
DISCRIMINATE BY THE ISLAMS ARE
THOUGHT OF OTHERS YOU DON'T
THAT THEY ARE KNOW HOW TO
UNORGANIZED PEOPLE, CLEAN THEIR
AND ALSO ABOUT THE DIRT IN THE
PRAYER. OFFICE.
 ALLOW THEM
TO PRAY
 POLICIES
ISSUE NO. 2 COMMUNICATION BARRIERS AND PROBLEMS

TEAM
COMMUNICATION
STRATEGIES

PERFORMANCE EFFECTIVE
GOAL SETTING TRANSPARENCY TOOLS
EXPECTATION MEETING
CELEBRATE LONG TERM GOAL. DISCUSS AND PROJECT STAY ON
THE CREATE MONITARY DEFINE PRIORITY MANAGEMENT AND TOPIC.
ACHIEVEMENTS AND QUARTERLY ISSUES. DOCUMENT START ON
AND GOALS. PROVIDE SHARING. TIME.
CORE VALUES BUILD TEAM FOR CONSTRUCTIVE CREATE AN
APPRECIATION EACH GOAL. CRITICISM. AGENDA AND
FOR TOP GOAL PROVIDE SCHEDULE.
PERFORMERS PROGRESSIVE. OPPORTUNITY
FOR FEEDBACK.
SHARE ALL
PROJECT OR
GOALS.

Issue no. 3. Diversity Implementation Challenges (25 points)

Although on paper workplace diversity may seem like a good idea,
many companies experience challenges when attempting to implement
changes. Employers must develop strategies for implementation, analyze
results and make necessary changes if results do not meet the
established goals. The implementation process may present challenges to
everyone involved, and frustrations may arise because implementation is
not as smooth as expected.
Question 1: Present or create a plan of implementation considering
you are on the top-level management in a hospitality workplace. Prepare
Gantt Chart or schedules and strategies to be implemented with
corresponding timeliness and responsible person. 

ISSUE NO. 3 DIVERSITY IMPLEMENTATION CHALLENGES

GANTT
 CHART

TASK NAME JAN 20 FEB 20 MARCH 20 APR 20 JUN 20 JULY

PLANNING

RESEACH

DESIGN

IMPLEMENTATION

FOLLOW UP

Issue no. 4. Managing Workplace Diversity (25 points)

Once workplace diversity is implemented, companies must
effectively manage the changes in policies. This presents a challenge for
many organizations. Challenges in managing workplace diversity can stem
from several reasons, such as taking the wrong approach to solving
diversity issues.
    Question 1: Identify common problems that you may encounter after
your implementation. Make a plan of action on how to correct these
challenges. Identify the common errors and present a solution to avoid
errors in the implementation process. Consider hospitality workplace
diversity.

ISSUE NO. 4 MANAGING WORKPLACE DIVERSITY

STRATEGIC ACTION PLAN

GOAL
MANAGING
WORKPLACE PROBLEM SOLUTION
DIVERSITY
ISSUES
COMMUNICATION
ISSUES
TOO MANY
OPTIONS
HOSTILITY
DIVERSITY  It is of
IMPLEMENTATIO paramount
N CHALLENGES importance that
you
communicate to
employees the
value in pursuing
workplace
diversity. Once
your employees
understand the
benefits that
diverse
employees could
bring to the
organisation,
they’ll be much
more willing and
patient during
the
implementation
process.
 Arrange diversity
training so that
employees can
learn about the
benefits and how
to respect their
colleagues.
 Make no
mistake, diversity
plans shouldn’t
be rushed. You
must spend
quality time
crafting them to
ensure that you
achieve your
goals, but are
also prepared to
resolve
challenges
should they
arise.

RETAIN BAD  It’s

TALENT counterproductiv