Table of Contents

Chapter 1....................................................................................................................................2

Introduction............................................................................................................................2

1.1 Concept Introduction...............................................................................................2

1.2 Problem Of Study....................................................................................................3

1.3 Scope And Significance...........................................................................................4

1.4 Brief Review Of Studies..........................................................................................4

1.5 Objectives Of The Study........................................................................................10

1.6 Research Design....................................................................................................10

1.7 Chapter Plan...........................................................................................................17

Chapter 2..................................................................................................................................18

Organization Profile.............................................................................................................18

Chapter 3..................................................................................................................................26

Technology And Tax Administration..................................................................................26

Chapter 4..................................................................................................................................31

Tax System, Policy, And Laws............................................................................................31

Chapter 5..................................................................................................................................43

Findings and Conclusion......................................................................................................43

Findings............................................................................................................................43

Conclusion........................................................................................................................43

Chapter 6..................................................................................................................................45
 Suggestions and Recommendations.....................................................................................45

Suggestions......................................................................................................................45

Recommendations............................................................................................................45

Bibliography.............................................................................................................................48

Questionnaire...........................................................................................................................50

CHAPTER 1

INTRODUCTION

1.1 Concept Introduction

There is an international movement towards established policies to save contributions and an
increasing interest in privatized social security plans. In all environments people are
responsible for making their own choices about resources selection, posing questions
regarding how effectively they perform this job. They equally split their investments between
the assets that the package offers. In keeping with this naïve concept of diversification, the
proportion allocated in stocks is heavily influenced by the share of the plan's stock funds.

The term "tax" is based on The latin, which means estimation, appreciation and worth. Taxo
is the Latin phrase. The term income tax means that it is an income tax. In the financial
system, it plays a critical function. The increasing roles of a state have of course led to higher
expenses, for example to achieve the socio-economic aims set out in the Constitution,
decrease income inequalities, remove an accumulation of international control in few hands,
balance regional economic development, etc.

Financial planning in India just applies to investment in the instruments of tax saving. The
whole range of tax deductions and benefits provided for in different provisions of the Income
Tax Act legislation and sections of the statute. This resulted in citizens investing funds
without even knowing the true reasoning or the reason behind the investment. Moreover, the
'rebate' they earn from private brokers and consultants appears to be the inner spirit of
investing. The greater the discount an agent offers you, the more you feel like you have
decided smartly to choose the appropriate agent to bring you more discount. In the meantime,
the unknown reality that perhaps the economic situation is being seriously compromised is
not understood.

The financial acumen of customers has been rising in recent years and data frequently shows
that they take what seems to be actions to reduce welfare. Many people may not keep a
money market (True good, Haefner, Monroe, 2003); many of them are in significant numbers
of delinquent credit card accounts while cheaper credit forms are accessible (Flow
management and Todd, 2005). Choose credit agreements sub-optimally If it is optimal to do
so, refuse to refinance debts and fail to save for pensions, achieving them with few or no
investments. One main reason for this is that there is not enough knowledge regarding
financial terms and instruments for customers to take rational financial choices. This is not
financially informed. Increasing literature has assessed the condition and efficiency of the
financial training systems to improve the financial decision-making process. 1 Many of the
report analyses the mortgage industry activity since, in general, mortgage debt is the biggest
responsibility for most consumers. In addition, we announce the results of an Indian Financial
Literacy and Financial Planning Study. Following Lusardi and Mitchell, in particular, we ask
customers in India to examine their financial literacy three fundamental questions regarding
bond yields, unemployment and investment risk, then to look at their savings, policy and
responsibility business decisions.

1.1.1 Tax Law:

The British administration adopted the word income tax in India for the first time on 31 July
1860 for several years to overcome the Government's financial difficulties. The tax act was
modelled just on Common Law. In 1867, this act was rekindled as a 'license bill,' which
imposes a tax levied on annual revenue on trade and occupation. The license tax was
substituted in 1868 with the "Certificate Tax." In 1886, there was a new Cycle and in all
special majority had its fundamental system retained. The Income Tax Act laid down a flat
rate income tax and removed farm income. During the First World War, government
spending soared and the income tax was then launched gradually in 1916. Revenues had to be
collated from across all revenues and a levy on aggregated revenue was imposed for the year.
In the practise of this act, several faults were found. Thus, the act had to be amended. All
India Tax Enquiry Committee (AITEC) has been named by the Government of India to
propose appropriate solutions for the better and fair execution of the act. The administration
of revenue tax was entrusted to the Central Government under this act. The present act was
modelled on the UK Income Tax Act. The system for assessing and collecting taxes has been
modified.

1.2 Problem Of Study

The representative samples from the employee section without any reference to documents
were used to collect all appropriate details for analysis. The results are shown to be accurate,
as the analysis is up-to-date and brief. This research aims to broaden dualism, project
feasibility and current funding availability. This initiative is valuable since it provides
businesses with current year data and therefore shows a pattern analysis with the preceding
year data.

1.3 Scope And Significance

Scope:
Complete basic wages, employee allowances and income, and net income were used for the
assessment of their classes. Further attempts to identify the scale of the other income streams
of the salaried assessments have been developed. The study grouped the respondents into a
number of subgroups, such as salary, age group, departmental organization, service group.
The samples were obtained from the evaluations in Karnataka state only in determining tax
liability and their future tax payment is calculated without investing in tax saving.

Significance:

The economic trends of the potential have to be studied and planned so that sufficient
financial preparation will start early on in your workforce: existence. The thesis would
substantially improve the understanding of ETSU employees' financial preparation and
include a process model of the different ETSU services. Remotion could be stressful as
employers do not get to sustain their current lives in Social Security and in state subsidized
retirement systems. Travel and leisure plans will then have to be supplemented with part-time
work to add to the retirement period. Staff, government officials, administrators of
universities and the numerous rent firms may use the findings of this study to prepare
financial instruments to manage and/or principles for ETSU staff.

1.4 Brief Review Of Studies

Financial planning in India just applies to investment in the instruments of tax saving. The
whole range of tax deductions and benefits provided for in different provisions of the Income
Tax Act legislation and sections of the statute. This resulted in citizens investing funds
without even knowing the true reasoning or the reason behind the investment. Moreover, the
'rebate' they earn from private brokers and consultants appears to be the inner spirit of
investing. The greater the discount an agent offers you, the more you feel like you have
decided smartly to choose the appropriate agent to bring you more discount. In the meantime,
the unknown reality that perhaps the economic situation is being jeopardized is not
understood.

In recent decades, the Indian Government has been working actively to increase the market
literacy of the general public, and in particular the Reserve Bank of India. The objective is
identical to that set out by the OECD: help customers build their ability and trust to
understand financial threats and opportunities, make better decisions, recognize what to do
about support, and take other meaningful measures to enhance their financial well-being."
The worry is that India has a huge population that has no fundamental financial decision-
making skills. They may not have sufficient financing in certain ways. Just about 5% of Rural
India have an industry bank. It is projected. Likewise, more than 40% of adults have no bank
accounts; this is more than 60% in rural regions. This shortage of financial knowledge and
access for Indians are also urgent issues and could contribute to financial choices being
reduced by welfare.

Tax Management:

The management of taxes involves the use of legal tax havens: credits, waivers and tax
reduction allowances. It also provides for the prompt and correct filing of the tax return. Each
taxpayer will legally minimize his tax burden with some thinking, care and research. Basic
income tax concepts Of the previous year income is taxable in the immediate subsequent year
of appraisal.

There are five primary income managers:

 Salary
 House Property
 Profits/Gains of Business/Profession
 Capital Gains
 Other Sources

Salary:
The salary is referred to as the remuneration an individual receives for a service given in the
context of a contract express or implied. The Law has a description of pay which is inclusive
but not complete. Due or on receipt, either taxable. - Bonus, DA, Basic Pay is completely
taxable. HRA, transportation payment, schooling allowance for children is taxable in half. -
Perchance are the cash or in nature incentives in addition to pay and wages added to an
agency or job. It requires lodging free or at an affordable price, motor vehicle, petrol, power,
water, etc.

Exceptions to salary income:

In order for a salary to be taxable under head wages, the nature of a contract between the
"Employer and employee." Therefore, the following payment classes are not included by the
head 'wages'

(i) The salary of the owner of his corporate partnership: this compensation is
deductible underneath the heading 'business- and business-earnings benefits and
professional benefits.'
(ii) Salary earned as MP or MLA by a person: This benefit is taxable from other
sources under the heading of "income." The wage earned as a minister of the
central government/government of a person shall, nevertheless, be charged for the
head wages.
(iii) Family pension earned by the family members after the employee has died: this is
taxable from all sources under the heading of 'interest.' However, an individual is
eligible within head wages for the pension he receives from his previous
employer.

SALARY:

 Basic Pay
 Personal/Stagnation Pay
 Non Practicing Allowance
 Dearness Allowance
 Production Incentive/Reward
 Leave Encashment

ALLOWANCES:
  House Rent Allowance
 Children Education Allowance
 Uniform Allowance
 Transport Allowance

With the ITR filing days come to an end this year, we are doing it to let you know how your
plans sound! Tax preparation will show to be among the stressful periods of the year when
you are a paid worker. The reality is that tax preparation and financial management are an
important aspect of your savings portfolio. Let us face nobody who wants to pay unnecessary
tax in the end, and we are definitely welcome to have ideas about how to reduce total tax
liability.

If you ever thought like you paid so much tax, the good news is that you may make a big
change to the sum you pay, with the support of some tax preparation tips. And besides,
saving for retirement is as vital as making money, and it can be achieved through careful tax
preparation.

Income exemptions:

1. Tax deduction for medical expenses:

The repayment of medical expenses for employers and retirees has been suggested.
There is also no reason to keep medical expenses safe or apply them to the insurer to
obtain the taxable income.
2. Use Section 80C optimally:
The maximum exclusion for employees under section 80C is Rs 1.50.000 p.a. and the
total Rs 1.50.000 cap can be used. In order to optimise your deduction in Section 80C,
if you want to find out how you ought to spend, see the following investing options:
• National Saving Certificate (NSC)
• The main aspect of the redemption of home loans.
• Contribution to the Providing Fund of the employee (EPF)
• Premiums on Life Insurance
• Payment of tuition fees for your kids
• Savings schemes linked to equity (ELSS)
• Five-year fixed bank or postal deposit
3. Home Rent:
 You might have met a concept named HRA, namely House rent allowance as an
employee. Therefore, if you reside in a leased unit, you will seek a tax waiver. While
the HRA clause is not made accessible by the organisation, you are also qualified for
tax advantages under the HRA Tax Exemption if you have the least:
 The number the contractor allocates to the real amount as HRA.
 Current living expenses less than 10 percent.
 50% of the minimum wage in a regional town, 40% in a non-metro town.
4. Leave the concession for travel:
Employees are liable for Leaving Travel Expenses (LTA), a component of the wage
structure, with some organisations. Available for exemption pursuant of the Income
Tax Act, LTA is normally considered part your Cost-to-(CTC) Company's leave
travel permit (LTC), Under the LTC, for any journey made inside India on actual
costs of transportation, such as air, train or bus tariff you and your relatives are
entitled to repay them. You must note, though, that only two days in a four-calendar
year block will apply for LTA exemptions.
5. Gifts:
Be sure you make your contributions to a foundation or a non-governmental
organisation available for tax deductible. The sum donated is available for deductions
at 100 percent or 50% (whatever is permissible for the particular entity). However,
any cash contributions in excess of Rs 2,000 cannot be deducted. The allowance
cannot be received except if a cheque/draft/cash is used to make the contribution.
However, contributions in cash above Rs 10,000 are not deductible.
6. Insurance on Health:
Please remember that does not reimburse dental or health coverage and life insurance
premiums. Investment in life insurance is a necessity, but it is also vital to invest in a
health insurance scheme in order to provide financial protection for your families and
yourself from medical events. It also encourages you to obtain an exemption from
income tax, rendering this one of the financial products that you need.
 An annual allowance of Rs. 25,000 for medical care paid by yourself, partner
or infant and Rs. 25,000 for families may be reported (dependent or not). So
you will use the fee charged as a tax free status if you have an additional
medical care plan.
  In addition, a tax deduction will be paid annually for preventive wellness
checks. You can also demand a deduction of up to Rs. 5,000 under the cap of
Rs. 25,000.
7. Funds of Pension:
Pension savings are not only a safe way for pension plans; if you pay up to 1,50,000
rs annually, you will still reduce the tax burden. Furthermore, when you withdraw up
to 1 third of the accrued investment assets you are entitled to gain from tax savings on
withdrawal.
Tax liability calculation:
 Calculate first net taxes under different revenue heads
 The following amount would provide us with a gross total revenue (GTI)
 Different deductions u/s 80C to 80U for the net gross revenue
 Total taxable income would be given
 The gross taxable benefit shall be measured

Tax Rates:

SALARY PERCENTAGE OF TAX RATE

Above Rs. 200,000 to Rs. 500,000 10%

Above Rs. 500,000 to Rs. 1,000,000 20%

Above Rs. 1,000,000 30%

1.5 Objectives Of The Study

 To study about the Annual Earnings of the Employees and analyzing taxable and
exempt from tax
 To Analyzing the Percentage of savings of various Income Level Employees
 To study about Investment patterns of the savings and return on Investment
  To study about the Recommendation of Best Investment Avenues and the revised
return in Investments

1.6 Research Design

It addresses research problem definitions, research design, data collection methods, sample
design and data interpretation. The study studied options for financial preparation but
diverged from strictly analytical research in that the scenario was not simply defined but
understood and explained. The main purpose of this report was to have insights into the
retired people's potential economic conditions.

Procedures for data collection: Data from questionnaires sent to the staff were collected.
For the ease of the respondent a which was before document was used. The workers were
granted 15 days to answer after the initial mailing. This research needs an answer rate of
about 10 percent of the population. A separate correspondence was carried out on the basis of
similar sampling techniques.

Instrument for data collection: A review of financial preparation by employees was the
collection tool. Elements of demographic data:

• Respondent age (ranges: 18-35,36-45,46-55,over 55)

• Gender (male or female)
• State of marital (single, married)
• Age category number of employees
• (ages: 1-12,13-18, over 18, none)
• Class of jobs (clerical and support, administrative, faculty)
• Profits of household

Data Analysis Procedures: The data gathered were reviewed to validate the optimal 10%
answer rate. The data gathered was also statistically interpreted and described using ratios,
diagram comparisons and seen in tables.

Sample: The released full-time list also included a random sample of 289 workers. The
survey size accounts for around 10% of the total East Tennessee State University full time
workforce. The existing registry of pensioners also included a random selection of 22
participants. The sample size of the East Tennessee state university is association constituted
about 10 percent of the total population of participants.

Sampling Method:

The systemic method of sampling was applied, with an improper communication decided by
roll of the dice, choosing every 10th word. There were three categories of full-time
employees: faculty, managers and support personnel. There was also a registry of retired
memberships. The chosen sampling approach generated twice as large a sample as the
required answer amount. This procedure guaranteed the expected 10 percent answer figure.
Due to the confidentiality of survey replies, additional care was used to monitor and resend
applications.

Tax Planning And Management:

Tax Planning:

In reality, sample design is focused on sample survey concepts. Socio-demographic

considerations including revenue and age groups were agreed upon in sampling. Due to lack
of time, the amount of respondents was limited to 50.
The preparations shall take place to ensure that the financial affairs are arranged such that tax
credits, reductions, discounts, rebates, allowances and other relief or advantages allowable
under the Income Tax Act are fully used without violation of any legal provisions. "Tax
preparation isn't a few after-time, but even honest taxpayers need it. A bad choice can lead to
an insupportable cost, whilst a good move in the right path can entail a lot of tax savings.
Financial preparation is nothing more than tax avoidance, a brilliant art that nevertheless does
not violate the rules. It helps to save the levy, the most important part of what is termed
effective tax preparation is Provision not infringed by statute.

Effective tax preparation allows you to lease your revenue and business until you really get
your revenue. Before that, it's best to prepare. The income tax statute, as well as income,
deductions and reliefs are concerned, should be known to an employee. It is aimed at
enabling people to schedule things about the way they increase their home pay if they are to
get acquainted with the information.
Types of Tax Planning:

The exercise in tax preparation includes developing a blueprint for a single transaction and
for strategic business planning. The following are:

 Short and long range tax planning:

Short-range preparation means annual planning to meet some particular or restricted
aims. An person that has extraordinary revenues in a given year in relation to the
previous year could, for example, expect to subscribe to the PPF/NSC' with a
significant tax reduction under the defined limits. By spending in this manner, he does
not contribute permanently, but saves considerably in taxation. In the other side, long-
range preparation requires the entering of the activates which cannot automatically
pay off, For instance, if an assessee passes its equity to its young son, the profits from
these shares will be clubbed by his own income, however after a small majority,
clubbing will also end.
 Permissive tax planning:
Financial preparation is permissive under the specific rules of tax law. Our country's
tax laws have many deductions and benefits.
 Purposive Tax planning:
Purposeful tax preparation is focused on law-by-law initiatives. Permissive tax
preparation has the explicit approval of the statutory provisions whereas the
purposeful tax planning is not subject to any penalties. If another taxpayer will
prepare in a manner that would not incur such requirements, such a plan would
operate in favour of the taxpayer, and it would maximise the money available to it.
Such a tax scheme can be called "Tax Planning Properly"
Tax Evasion:

It applies to a condition in which an individual attempts to mitigate his or her liabilities by

intentionally excluding the profit or by increasing spending, which shows that his or her
income is less than his or her real income. Under the applicable laws an assessee convicted of
fiscal avoidance is punishable. Under direct tax rules, the high punishment and criminal
proceedings against money launderers have been laid down. In one or more of the moves, tax
evaders minimise its taxable income:

• Failure to disclose capital profits from asset sales

• Failure to reveal revenue from the transaction of Binami
• Voluntary or partial income documentation.
• Personal costs are charged as corporate expenditures.
• Submission of flawed contribution receipts.

Tax Avoidance:

Tax evasion is a tax avoidance strategy by making use of such legislative exemptions. The
Royal Taxation Commission for Canada clarified the tax evasion principle as the following:
For us, the term "tax avoidance," by taking advantage of such laws or absence of legislation,
shall be used to define any effort by lawful means to eliminate or mitigate tax responsibility
otherwise incurred. It does not include theft, hiding or any illegality. There is a rather weak
and distorted continuum between division of tax preparation and tax evasion. Any scheme,
which expressly complies with the law, but which derogates from the fundamental purpose of
the legislative body which is behind the Legislation, may be called an exemption from
taxation. This is normally achieved by taking good advantage of exemptions that make them
so adjusted that tax rules are not infringed and tax is lower.

Tax Management:

Tax administration applies to complying with the laws and regulations on income tax. Tax
administration covers issues

• Making use of different fiscal benefits

• Compliance with tax laws and regulations
• Protection from effects of failure to comply with fiscal laws and regulations.
 • Review of orders of agencies and if necessary request correction of error,
filing of appeals, adjustment of taxes or resolution of taxation proceedings.

The Advantages Of Financial Planning In Business Include:

• Cash balance is well handled.

• Human resources.
• Attainment of personal objectives.
• Clear expectations for withdrawal.
• A safe withdrawal gain.
• Vulnerability reduction.
• Benefits coverage.
• Planning of succession.

Importance and Benefits of Tax Saving:

To ensure the smooth functioning and services needed by a national leadership, revenue tax is
a necessary task. Income taxes can also not only be seen as a liability but as an obligation to
meet.

Taxpayers have to guarantee that their reports are filed and their equal amount of tax are paid
per fiscal season. However, it is important to remember that the Government of india has
already established numerous rules allowing taxpayers to choose assets and to shave away
significantly against the taxable income.
Benefits of Tax Saving:

There are different advantages of tax saving, even though your income currently isn't
important, when incorporated in your tax records per financial year:

• Tax saving benefits mostly because you get a huge advantage in the economy
by adding tax saving savings through the investments. In addition, it allows
your savings a longer time to generate returns over a timeframe that you may
require. This really is extremely effective for business savings strategies in the
field of tax savings, such as Equity-Linked Savings Schemes (ELSS). Many of
these income measures prosper from multi-year long-term investment. If your
obligations and desires increase in the future, their income will help you fulfil
your financial needs, such as schooling, marriages and retirement. Investing in
a fiscal saving alternative like a life insurance Contract will do this in
particular. Investing in a term plan guarantees that even though you have no
dependants or loans, even though you are unable to meet the financial
requirements of your family.
• Fiscal savings often implies a strategically sound pattern of making a part of
your profits available for retirement, and will allow you to save taxes and
secure your finances in the long term.
• Most tools for tax saving provide more than tax advantages. They work as
essential strategies to create a corpus to achieve your financial objectives in
the short or long run. Many of these tools are government-supported, which
ensures that they are legit investments, which are open and reliable. The main
fund is the National Pension Scheme (NPS), which constructs a corpus to
satisfy your retirement needs. It also provides a pension for you afterwards on
a monthly basis.
• One advantage to tax saving is that a range of important online exemptions
may be used. For example, tax saving benefits on the home purchase, your
school loan and your savings plan are included in the income tax act. In
addition, you will pay a discount for the rental home while you remain in the
rental, but don't get a house rent allowance.
1.7 Chapter Plan

 Chapter 1: Introduct material on the financial planning of employees and tax savings
strategies in the presentation and design of the report. Including issue reporting, study
priorities, scale and importance, test design and a short study summary. That involves
financial planning concepts, taxes, salaries, tax savings plans, tax administration, etc.
In both settings, people are asked to decide their own asset allocation and to raise
questions about their results.
 Chapter 2: In Profile of the study unit includes the brief information about company
unit. It includes company information, staff members as well as services.
 Chapter 3: Analysis relating to objective 1, It provides the data after analysing the
objectives.
 Chapter 4: Analysis relating to objective 2, It provides the data after analysing the
objectives.
 Chapter 5: Summary of findings and conclusion.
 CHAPTER 2

ORGANIZATION PROFILE

 Organization Profile
Company Name: Care On Call
Nature Of Company: Healthcare Service At Home
Address: NO :33, Sai Venkataram Apartment, Annaswamy Modaliar Road, Bangalore
560042
Phone: 91 9513330326
Founded: 2014
Founder & Managing Director: Dr Navneet Motreja
Web Site: www.careoncall.co.in

 Trade Mark

 Company Overview:
Founded in the year April 2014, CARE ON CALL is one of the leading and No : 1
Home HealthCare Service providers in Bangalore . They have 5 Centres which are
spread across the Bangalore and provides Health Care Service Bangalore 24/7.
Pay attention to calling Personal Health is an in home service supplier with high
standard. Our organisation provides a broad variety of domestic health care by trained
practitioners to help ensure comfort and freedom at home. Our dedicated personnel
involve clinicians and therapies collaborating as a team to support individuals and
families increase the living standards, not just home health care workers and
household workers.
No. of Employees:

Employees Profile Count

Co-ordinators 10

Marketing 8

Finance 3

HR 4

Doctors 23

Nurse 26

Corporate relation team 10

Medical Call Center Services:

The call centre is the cornerstone of a good service sector. You will keep the health
customers, clients as well as other company priorities closer by running a medical call centre.
However, even if you've a limited schedule with no time? Your demands are still met by
partnering with a supplier of emergency call centre facilities such as O2I. They have only
whatever you need, whether it be incoming or forwarding specifications.

Outsource India knows best how to motivate you to cope with customer service problems.
We have a solution for voice recording, IVR, automated telephone delivery and call centre
monitoring software. Our medical services enable you to develop customised relationships
that will improve the corporate growth with and customer. In addition, you can view high-
quality KPI reports.

We Provide Services To The Medical Call Center:

Keeping pace with advances laws is an exhausting job that is not fully handled by most
healthcare professionals. That's where we go. If you provide O2I health centre programmes
we will help you move ahead without runaway costs by implementing our expertise in
Medicare Advisory Policies, Medicare Alternatives, Prescription Medicine Plans, Medical &
Vision Plans, Medicaid, and Health Insurance. The range of resources that we have in the
Medical Call Center include:

• Checking insurance:
We provide robust e-mail and calling systems to meet insurance authentication
requirements. Our experts will include insurers for pre-approval reviews and medical
eligibility checks.
• Referrals to physicists:
Doctors that prescribe an examination for the patient will get in contact with you. Get
basic details about participating doctors such as office locations, hours of practise,
departments, licences, health policies, etc.
• Management claims and status claims:
We take charge of something in particular from the inspection to the handling of
claims in order to maintain a clean claims volume, increased revenues and
streamlined claim procedure.
• Scheduling of appointments and recalls:
We streamline the practise by flexible arranging of appointments, which reduces the
number of patients that do not appear.
• Recovery and Billing of income:
One solution to prevent costly write-offs is to include call centre facilities for health
care. Through effectively monitoring contributions from payers and reliably mapping
the payments provided by patients for medical treatment, we will help you maximise
revenues.
• Response services 24 hours a day:
We will take control of the customer and patient calls and assist callers 24 hours a
day, whether it be working hours or hours after.

We Serve Client:

We understand how to promote your company to the greatest extent as a network of medical
call centres. Thus, for broader and more complete audiences, we configure our facilities:
 • Hospitals
• Suppliers with health care
• Pharma company Pharma companies
• Manufacturers of medical devices, etc.

The Medical Call Centre Process We Follow:

We are experts who aim to produce risk-free outcomes, as we have a duty to convert our
guarantees into observable results when you respect and trust us. Our medical facilities are
customised to meet the needs of the clients in order to provide you with the necessary
information. The following procedure is part of O2I's medical call centre approach:

• Distribution of Automatic Call (ACD):

Once the customer starts a request, the ACD assigns a priority- and specialised call to
the operator
• Support for Level One:
A mobile service official will answer the call (TSR). The concerns of the caller are
recorded and the nature of the necessity is defined by first level analysis
• Issue of research:
In attempt to comprehend its nature, our analysts examine the issue. If it is a
straightforward condition, the members at the higher top of the organizational do not
intervene
• Two-level support:
If the problem is difficult and needs the participation of knowledge workers, we
delegate the call to the two level support team, who can examine reports and address
the issue rapidly.
• Call feedback and return and feedback:
After meeting the needs of the caller, we gather input to assess the contact standard,
results of the service and satisfaction of service level
• Development of report:
We are producing good quality reports covering core metrics of success (KPI). The
study helps to optimise delivery and to improve the efficiency of consumer
participation.

Importance of Care On Call:

Please leave out any questions over upfront charges so clients will not be charged before
services are completed. Our expense strategies are tailored to the consumer and not only
enable you to address the main problems, but also have greater customer support including
during operation. Here are more examples why we are India's leading provider of medical
call centres:

• Services Company Certified Medical Call Center:

Outsource2india is a HIPAA and PCI DSS accredited ISO organisation. We know
not only the current regulations, but also other recommendations to ensure full
respect to the laws and your needs.
• Data security:
Our contact centres have the newest technologies to hold the records on health
private and unwanted members unavailable. We secure your data day by day with
hardware and practical disincentives.
• Strong precision and service efficiency:
Our greater contact centre systems are tailored to the requirements to guarantee
that your customers are committed to you, regardless of what is. We work
professionally with your customers by knowing their needs and make any
encounter a great experience
• Scalability:
It is important to maintain demand as companies grow. We more than anybody
might understand this. Without draining your expenditure, we guarantee that your
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you will easily expand your company efficiency.
• Single-point Communication:
We have one point contact, whether it be preparation or prompt help, such that
partially educated leaders are not dealt with. If you need project feedback or
clarity on facets of the project, we select a dedicated team on tap.
• Protected Data Exchange:
A secure FTP and VPN is used by O2I to allow the share of data. Not only is it
secure, it saves time as well. You may comfortably share documents via our
design to prevent failure or maladministration danger
• Availability:
 We are 24x7x365 so that you can contact us anywhere and get a timely answer.
We have topic matter specialists, who are often qualified to consider your
questions in order to deal with the problem professionally, not just through
telephone, e-mail and online conversation, but also.

Doctor On Call:

• Providing on-call medical plan

• Pre- and post-operative care
• Providing chronic/bed-ridden hospital care
• Orthopaedic, Geriatric, Paediatric, OBG etc
• Special Events PhD on-call

Nurse On Call:

 Administration of IV Fluids
 Dressings
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 SC, IM or IV Injections
  ECG
 They provide Diagnostic Services,
 Nutritionist On Call
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 Specialized Services
 Services at Hospitality Sectors
 Services at Corporate Sector

They provide Services to Reputed Corporates and Hotels like:

 Morgan Stanley
 The Obeori
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 PWC
 Shangrila
 Conrad
 Toyota
 Ramsons
 Hilton and more
 CHAPTER 3

TECHNOLOGY AND TAX ADMINISTRATION

In establishing foreign locations, fiscal consultants often observe that "taxation is tax policy"
(Casanegra de Jantscher, 1990, 178). Tax control barriers limit the selection of fiscal policies.
We note many challenging circumstances in growing countries in this period, coping to
revenue authorities. We would then aim at how the capacity of tax authorities to conduct
exceptional administrative skills in emerging foreign locations can also be improved.

4.1 Tax Administration Challenges

A large literature analyses the problems in the administration of tax structures in developed
countries (hen 2004). Several of the key challenges are examined here. The very first two, the
rural and informal areas and the commercial fifth, contributes to the financial environment in
which tax directors work. The very first two are the political instability. The opposite
problems, systemic reform and political will, are linked to tax managers' ability to increase
their productivity by technical changes and other changes. Farm and informal industries in
size. A wide existing farming zone and a large, informal financial sector are present in many
emerging regions, both operating mostly out of a structured tax gadget. No U.S. A. Has
effectively regulated these areas for taxation (Stahl, Gómez, and Robinson 2004). 7 As a
consequence, in many growing countries the tax base which tax government will undoubtedly
hit is very thin.

The traditional consciousness of this is that a substantial proportion of small suppliers of

goods and offerings operating entirely outside of the established economic structure became
part of the informal financial sector. Also, the size of each agriculture and casual economic
system in relation to the overall monetary interest can decrease as foreign locations develop
economically. But, as Zhou (2007) points out, a casual quarter in almost any aspect of the
financial sector is not the right thing for certain countries, but there is also extensive interplay
between the structured and informal banking markets. In the formal quarter, now not only do
several companies purchase and encourage informal companies, but they may even exploit
(or manage) "shadow" organisations. Monetary growth should not necessarily end in an
informal economy's lesser status. In reality, the boom could be much more plausible in the
relaxed half of the fiscal sector if the hurdles to formalisation are as strong as possible in
many emerging foreign locations.

4.2 Financial Sector Use

Countries still play an important part in the functioning of the business area by economic
agencies. In certain situations, when focus is in cash or financial transfers, transactions are
hard to disclose. 9 9 In measurement, it allows transfers easier to track and display utilising
banking payment networks. The development of the banking industry and its additional role
within the economic business structure extends the revenue capacity and facilitates the
management of such taxes.

The rapid usage of the receipts and expenses by organisations of financial firms now provides
not very effective details on these entities, but also on their suppliers and on investors in the
retail hobby chain. In comparison, the increased usage of card payments, or even more
government automated value-added tax (VAT) and incose tax filings by the sellers, today
does not provide the strongest possible evidence about the current benefits of the customer.

4.3 Change of organization

Over the last two decades, fiscal adjustment attempts in rising nations have produced reality
(IT). The benefits from using modern technologies have not, however, reached expectations
consistently. Successful change attempts didn't computerise old methods, they reengineered
the whole framework. Radical progress with regard to tax administration includes changes to
agencies and policies, and modern IT makes the necessary reform possible. A 1992 survey of
income tax effectiveness in India, using an example of a few years ago, has recognised the
following problems: terrible use by the crucial intelligencia department of records;
ineffectiveness of business property surveys; lack of an all-inclusive taxpayer identity gadget;
absence of an effective option of 0.33 group data gathering;

Despite the reality, when India has accomplished increasingly many things (as an example,
by introducing an electronic tax accounting instrument in 2004), the effective usage of IT
needs the fiscal policy to be restructured and retrained, many of these problems can be
resolved with the adoption of a suitable and accessible generation.
4.4 Administrative skills.

Most of those in developed countries studying fiscal administration have concluded that
"administrative capacities" for both the tax system are completely inadequate and that these
are usually defined in terms of technical human resources.

The administration capacity of countries is somewhat different. Technological advancement

could in any way even be able to replace insufficient human potential in places of very low
levels of operational capacity. In certain countries, though, it is maybe less difficult to find
three successful college grads rather than several highly educated and digital faculty graduate
students who will actually otherwise have to work the same thing, whereas some
phenomenally intelligent individuals will therefore be expected to introduce and function a
modern knowledge acquisition system. More often than not, the higher the appropriate
supreme division can be achieved at a defined stage of operational capacity, often by
supplementing and increasing the efficiency of trained workers, preferably as substitutes. In a
couple of instances, the age has dramatically increased tax officers' ability to gather and
analyse the number of facts that are accessible today but still have not been exploited
effectively. In my own, the task of correct tax management cannot be carried out without
generation and adequate tax management can be achieved. Generation expands the potential
of what could be achieved in any tax administration and enables administrative functionality
to be executed frequently in diverse ways and more than without age. Taxpayer services.
Increasing countries have achieved strides in increasing taxpayers' offers through using
generations.

4.5 Management of tax administration.

Many growing countries struggle to proportion or co-ordinate return collection and record-
keeping in single-species tax administrats that deal with internal taxation, customs and social
protection. This situation clearly results with repetition and an inefficiency in administration.
The efficient usage of new technologies will contribute to resolving these problems. In
several evolving foreign locations, the adoption of emerging technologies has enabled major
changes in fiscal administration, form and service. Skilled accountants and a cautious
implementation of the existing generation remain more critical than formidable and creative
technical advancement for improving tax management in high-growth countries.
4.6 Policy will.

While generation in rising countries will improve fiscal governance, there is a lack of
political will in some countries to effectively use technology to improve fiscal enforcement.
If there is a need, the path is now in general and must be added more easily. The innovative
age can certainly generate widespread benefit in many foreign developments as is shown by
the use of economic networks run by mobile networks in order to avoid the cost-effectiveness
of infrastructure. The ultimate factor is commonly accepted and can be applied in an
unbelievable short period in Spain either as Bolivia (Pinhanez 2007) or Brazil have been
studied for the purpose of increasing tax management in development countries (Toro 2005).
In addition, technology will make it possible for foreign sites to overcome infrastructure
deficits and also overcome (to some extent) information technology deficiencies. But the key
political barriers plaguing revenue collection in many developed countries cannot be
removed.

4.7 Improving tax administration using technology

Tax managers have many positions in emerging and industrialised countries. Income, scheme
reports and facts are required to build up, tax avoidance restraint, tax-payer benefits are
offered, and social applications are implemented across tax systems in many countries. Tax
managers' goals and regulations vary across countries or over period. However, it is
impossible to assess the performance or shortcomings of managing municipal without even a
clean knowledge in the short term and long objectives. It is therefore difficult to determine
how to assign different exceptional administrative roles to outlets, including staff or
expenditure in technology. The IRS has found it hard enough to do the right thing. Choices
on these topics (Plumley and Steuerle 2004); in the most tough circumstances, the venture
has not often suddenly confirmed that the challenge is any greater.

Tax directors want to make hard selections, as most governmental or non-public employers,
for the distribution of scarce assets between exclusive tax styles, distinctive administrative
roles, and distinctive categories of production. Tax managers want to quantify the modern-
day cost of managing the tax gadget and the costs of administering special taxes, and
anticipate price and profit from additional financing in order for educated decisions on
alternate viable spending in the age of investment. 17 Selection-makers ideally ought to
quantify their total and cumulative charges for a single investment or a certain tax gadget, as
well as the vertical elements charges. However, choice-maker will have some time and target
functions notwithstanding this knowledge. For instance, if short-term fiscal sales are the main
priority, then decision-makers may therefore opt not to invest money on initiatives that have
long-term benefits and the potential to reinforce the nation through the improvement of its
'tax interface' with community (Moore 2007). In the highest developed countries certain
subtleties should be kept separate, since certain foreign locations lack knowledge to make
those choices. The most useful knowledge gathered by tax authorities in current income
collections is collected annually in several nations. Even the big implementation packages
financed by sales management with assistance from the help of global financial institution
firms do longer have data collected or used to make knowledgeable decisions on relevant
institutional changes. for our details, relatively small expenses and benefits are not covered.
In comparison to proof-mainly focused research, trust and ideas gained from practise from
other areas of improvement strategy may have taken more decisions.
 CHAPTER 4

TAX SYSTEM, POLICY, AND LAWS

5.1 Tax System

The scheme of taxation is an indicator of revenue, tax and fiscal policy.

5.2 Tax Policy

Economic plans are trendy process statements which guide the questioning and motion of all
participating parties in the belief that tax objectives are specified. In order to achieve a low-
tax system that reduces the individual tax liability and thus lucrative contract capital
formation, the tax policies of the Nigerian governments are designed to move from the classic
coercive way of taxing to voluntary compliance, and to promote taxpayers' education through
public education, and to make a deliberate move from profit tax to tax, far less taxable.

5.3 Tax Laws

There are the many illegal instruments that have been placed in order to ensure that the
government's tax policies are achieved. The best ones to be seen are the CAP P8 LFN 2004
(as modified in 2011) Non-public income tax law (PITA): this legislation applies an
individual's income tax, a companion in collaboration, an executive, a member, a community
or a society all over the Union. CAP C21 LFN 2004: The legislation shall apply at any point
in the Union with respect to companies Tax Act (CITA). CAP P13 LFN 2004 Oil Sales Tax
Act (PPTA): This legislation extends in some phases of the Union to organisations, which
deal with petroleum discovery and manufacture. Capital earnings tax (CGTA) Limit C1 LFN
2004: the Act applies to capital earnings tax on capital income, i.e. profits resulting from the
disposition of the property, both by the Union, of the debtors and of the corporate bodies.
CAP V1 LFN 2004: a multiphase fee charged on the valuation of some of the products and
services that could be consumed within the United States, the CAP V1 LFN 2004 is a levy
that is charged. Earned Income tax Act (ETA) CAP E4 LFN 2004: This provision applies a
charge on you in order to improve the financial situation in the education quarter, on the
taxable earnings of all listed companies in Nigeria. CAP S8 LFN 2004: The statute imposes a
levy on files in respect to files. Stamp duties Act (SDA).
5.4 Facilitating voluntary compliance: 

Advanced tax authorities constructively promote compliance by simplifying methods,

providing taxpayers with knowledge, preparation, and resources and by focusing their limited
surveillance and enforcement of compliance on the places that pose the greatest threat to
revenue. We pursue a strategy that recognises a variety of enforcement behaviours and an
opportunity to encourage reciprocal courtship to citizens. This appropriate risk method is
based on the comprehensive selection, control, classification and management of threats of
tax enforcement, as determined below, by the segmentation of taxpayers into companies of
compliance and providing unique responses to the compliance factors of each company. This
strategy recognises that tax administrations must consider the way in which their restricted
properties are installed. Alternatively, tax administrators are mindful of regulation in finest
chance areas and encourage voluntary implementation in final areas rather than concentrate
on enforcing compliance during compliance risks.

Figure 2:OECD's factors influencing taxpayer behavior and the spectrum of taxpayer a
ttitudes to compliance

5.4.1 Monitoring compliance: 

In order to recognise non-compliance, tax authorities use realistic mecanisms to display the
debts of taxpayers and an audit process. A well-known audit programme is essential to ensure
contributions are aware of and subject to the effects of non-compliance. In addition, an
examination methodology focusing on places of high-quality risk of income not outstanding
would further improve the usage of restricted auditing and precision enforcement tools and
makes for voluntary compliance of valuable resources to reduce the impact of tax
administration on the affairs of compliant contributions.

5.4.2 Enforcing compliance: 

Tax authorities have traditionally focused on the usage of criminal law to ensure compliance
with the taxpayers' standard regulation approach, relying on the fundamental assumptions
that scrupulous and green enforcement and analysis capabilities can lead to a process of
dissuasion.'

The tax administration's focus for two of such times to facilitate and encourage voluntary
enforcement. However, the maximum rigour of the crime gadget, where appropriate, is
granted to taxpayer which no long conform, guaranteeing uniformity in the legal software and
in the notion of equality amongst taxpayers.

5.5 The Role of IT in Tax Administration

In the past, IT systems of tax administrations have been used as long as possible to underpin
the responsibilities of mid-tax administration for the collection of reports and transactions and
for collecting relevant statistics. The 'Central Tax' feature of state-of-the-art IT systems
continues to help these tasks, which enable the financial planning to avoid excessive loads
storage and maintain enforcement, monitor and enforce its capital. IT is also enabling the use
of more than one collaborative and digital medium with taxpayers to encourage voluntary
enforcement.

New IT structures called 'e-tax framework,' may include digital registration assistance,
submission, fee, circulation of records and other functionality. This aspect can include: The
'overall compliance performative gadget' of new IT services, in addition to compliance
monitoring and regulation, helps tax authorities to inspect and gather data in target areas
where non-compliance presents the best risk to revenue. Furthermore, like any employer, the
"management records gadget" feature of modern IT solutions promotes decision making by
providing managers and employees with correct figures. The following figure shows this IT-
response environment for tax system and is special.
 Figure 3: An illustrative IT solution landscape

5.6 Core Tax System

In a tax system the middle tax mechanism is an effective record-breaking machine and the
main enabler to automate and process directly. It provides technical assistance, at different
levels, on all tax administration capacities: registration of identification filings and issuing
TINs; validation and provision of reports or expenses obtained from single channels;
maintaining the debts of the taxpayer; providing equipment that can help discover and
monitor anti-social taxpayers; automated surveillance of enchantments; The following are
descriptions of the type of IT assistance with each capability of the tax management.
Figure 4: IT support to tax administration functions with the core tax system 

5.6.1 Registration: 

The registration system gathers plain truths, including such identities, addresses and illegal
entities, from the corporate taxes. Registration is a system. This knowledge enables taxation
to consider who the taxpayers are and whether they are involved or not. In order to schedule
potential enforcement plans, slicing tax authorities often procure compliance documents, such
as commercial company interest or expected turnover. Many tax administration faces
difficulties at any point of registration with a specific TIN and a certificate of registration and
gives the new taxpayer the truth about his filing and charging duties.

A tax IT framework primarily includes the storage and security of taxpayers' documents,
automatic issuing of taxpayers' and taxpayer certificates, and the electronic commitment to
the standards of taxpayers' submissions. In order to facilitate trafficking of facts among
government companies to easily detect noncompliance, successful identification with tax IT
infrastructure uses specific TINs; integrates tax-related registration so as to permit the
taxpayer to provide an unmarried view for the audit or collections; centralises the registry
system to allow effective non-compliance monitoring; provides a single basis of information
on tax records 5 Additionally, a single centrally registered taxpayers' database provides for
proper preparation such that tax administration can streamline hiring and resources depending
largely on the energetic taxpayers' scale and place. Many of these tasks may not be fulfilled
by IT. For example, an IT instrument may mechanically state that a new TIN is really special,
even if manually it cannot be checked by the same number if the population of taxpayers is
enormous.

5.6.2 Return, payment, and refund processing: 

The taxpayer's first responsibilities are filing and paying. The investor and the tax
administration have enormous efforts to obtain returns and receipts. Their simple treatment
cuts tax management costs, decreases the threats to tax collections and increases the
effectiveness of the individual, which strengthens taxpayers' confidence in fairness and
facilitates voluntary enforcement. Tax IT processes dealing with returns and bills should be
swift and validated, from written and digital records to electro transfers, to record and verify
taxpayer facts. For eg, the tax administration body of employees will primarily join
transactions in the context of paper return collection, from tax to tax. Price transfers can often
be entered equally both by charge collection, while purchases through financial services are
often permitted in the more foreign locations (banks). Those are handled by tax
administration and considered electronically and mechanically due in the taxpayers' capital.
The integrity of knowledge is a required pre-consideration. Usually, the tax IT system allows
authentication for any kind of data entry and checking the compute back and flagging
exceptions automatically. Where mistakes affect the staff, the IT method assists the employee
by automating the back-to-back approach. At any stage in the audit and collecting all reports
are recorded online and are easily handy. The details returned and charged is used to
determine civil liability, debt and sanctions immediately. since access to knowledge about
returns and bills remains, within the framework of tax administration, among the most labor-
in-depth capacities, successful taxation The IT computer includes electronic submission and
payment capabilities, including bills through monetary institutions.

5.6.3 Taxpayer accounting: 

The tax administration retains taxpayers' leads with accounts in debts of, taxes, interest and
fines, and debits of information and credits from, or refunds to, the taxpayers' balances.
Similar to enrollment, it allows separate tax administration roles to right taxpayers'
accounting. Modern tax administrations keep balances by tax form and reporting length,
therefore, permit unmarried taxpayer examination of enforcement roles or, even,
compensation of tax liabilities in the tax system.

IT provides taxpayers' accounts for the period of taxes, expenses, reimbursement and
revenue, interest and penalty assessments, with a timely, correctly and robotic update. Both
tax-associated transactions are reported in a balancing, reconciliation and reporting structured
accounting gadget. The records are saved online and are immediately available for any tax
obligations, bills, effects or hobbies.

5.6.4 Audit: 

The audit function's task is to monitor compliance with returns analysis and documents.
Modern tax authorities have developed a plan of audits largely focused on staffening and the
preceding auditing enjoy and try to return to the audit which presents the greatest threat to
sales, thus rendering enforcement taxpayers informed of non-compliance charges and
subjecting them to rare audit procedures. Audits may be substantial and can additionally
require face-to-face taxpayer interviews, inspections of taxpayer's centres, examination of
monetary ratios, validation of evidence for celebrations, and verification of accounts and
documents under which the whole bookkeeping scheme "goes over" the extent of sample
purchases. In addition, an auditor may decide not to conduct the audit now and to evaluate the
absence of sales danger, or can revert the audited person to fraud inquiries or can also
complete the audit and seek an audit results' overseeing approval. Audit process is usually
difficult. Accurate audit reports include audit measures and implications for usage of capacity
calls and periodic reviews for pleasant criticism of strategic audit.

A key IT tax gadget helps the tax administration to robotize the risks to sales of any taxpayer,
and to mechanically choose the most dangerous taxpayers to carry out audits, first of all, via
the audit programme. The framework can also simplify and in a few cases entirely optimize
the examination event workflow, for example automatically transferring instances to auditors
on the basis of auditing skills and availability. The machine also offers relevant backlog
figures that are distinct from those shown to the auditor during the actual auditing and can
also offer a perspective of taxpayer debt integrated over taxation and fiscal times of current
schemes. Incorporation and gadget tactics include fast inquiry of cases of taxpayers' skill
theft. Clean inspection checks are archived such that complaints and appeals and strategic
assessments are accepted at any point. Audit reports for potential Inspections with the same
or new taxpayers are collected in the Regulatory Archive in cutting-edge schemes because
relevant statistics about a particular taxpayer are discovered and audited by some other
taxpayer are feasible. In particular, 0.33‐party confirmation sooner or later is key, and in the
verification process the system may often ask for records from various third-birthday
celebratory tools.

5.6.5 Collections: 

Tax administrations implement compliance by top-notch fees, firstly through interaction with
the customer, and, where appropriate, by jail regulation through receiving them or securing
them. Modern tax administrations rent an included sequence compliance strategy and
management of debt under which the applicant is processed for tax money as a single agency.
This lowers tax administration workload and facilitates taxpayer connections. Furthermore, a
price-benefit approach for collections that prioritises selection capacity through present
administration before moving into sequence may have an excellent impact on the revenue
sale movement. Precise accounting for taxpayers with IT will allow automated recovery
procedures for the criminal money owing and the automatic information technology.
Collections have been funded in some countries by the use of computerised naming centres,
with the aim of reminding antisocial taxpayers of the tax responsibilities. The workflow of
the collection case is maintained to register all collection movements and transmit instances
to the corresponding officials and monitor. The enforcement archive for use in potential
gatherings or auditing sports contains documents created at any point in the collection
mechanism. Current IT skills in the selection area often allow the automatic priority setting of
collection cases mainly on the basis of the case's sales capabilities.

5.6.6 Objections and appeals: 

The taxpayer should be able to choose the tax authority and to draw these choices from the
door of tax administration (E.g., through the courts). This provides the taxpayer with a route
of redress, which plays a crucial role in organising equity perceptions and voluntary
enforcement. The associated procedures – audit and compilation – are separated from
regulatory operations such that the tax administration monitors the prison and procedural
structure established around the tax payers in a consistent way.
Because objections and appeals constitute the easiest remedies for taxpayers and are created
by taxpayers for particular cases, they need careful attention and the possibility of automation
is restricted. A "auto" view of these tactics is provided to several foreign sites. This claimed
that IT will direct the characteristics of objections and appeals by gaining access to user fund
documents, by tracking the popularity of objections and appeal cases and the impacts of
appeals. Furthermore, the e-tax framework will allow digital objections to be submitted and
will update taxpayers' online statistics with respect to the objection regime.

5.7 E‐Tax System

Digital registration, filing and fee are provided on the e-tax system, as well as taxpayer
training and details. The EFA gadget is a comprehensible net website, which usually includes
hours per day 7 days a week with a series of comfortable self-service choices for taxpayers,
an unwedded spot for paperwork which transportation and requires no further tax officers to
intervene. An e-tax system is not always an autonomous IT. In order to give taxpayers offers
including the ability to access account registers and the availability of repayment, the e‐tax
framework can, for example. In the middle tax system. The e‐tax device is considered a
distinct factor, since it is 'taxpayer' as opposed to other additives. E‐tax systems are also
totally understood as supporting IT programmes for taxpayers. It must be clean; nevertheless,
e-tax systems do nothing than provide taxpayers with statistics, education and assistance.
They often reduce the price of conducting taxes with antioxidants together with automated
registration and filing.

The plan is to structure one's financial business in such a manner that tax credits, deductions,
rewards, discounts, bonuses, and other tax advantages or benefits are allowed without
infringing in some way the legal requirements. "Tax preparation is not a few times post, but
for all honest taxpayers it is important. A wrong choice can imply an unsustainable burden
and a correct sign of things to come may mean lots of tax savings after careful tax
preparation."

Financial preparation is nothing more than tax avoidance, a good art that does not violate the
legislation yet. It helps to save the revenue, which is the most important element for so-called
effective tax planning; Provision not infringed by statute

And before you really receive the money, efficient tax preparation requires you to borrow the
revenue and affairs. Planning is easier than latter before. A employee should note tax laws on
income when they relate to available earnings, deductions and exemptions. It is intended that
citizens would be prepared to plan business in the manner in which they will optimise home
pay as they become familiar with small print.

5.7.1 Compliance Performance System

The compliance gadget assists tax authorities with identifying non-compliance capabilities,
decides on the auditing of taxpayers with high risk of income, prioritises high-income
instances, tracks implementation time frames from implementation to cessation, and builds
knowledge of the areas (industries, geographic regions) in which the defined as a non and
fraud are adverse.

The e-tax framework isn't any more a stand-alone IT factor for the enforcement performance
machine. Really, this instrument must be included in the middle tax product, so the taxpayers'
reports must be included. However, the normal overall output unit, which is very particular
for the monitoring and implementation of compliance, is usually specified one by the other.
For example, a decision to audit calls for the categorization of each taxpayer in line with the
likelihood of this taxpayer being used to sell the authorities to a company which cannot be
filled out manually and which, moreover, cannot be used out of the auditing and likely fraud
inquiries. Moreover, audit hazard assessment as well as other activities sometimes used
identify and manage non-compliance include the storage and usage of important facts in
taxpayer accounts, historical facts on hazards, events, and performance, and the celebration of
one-third of the year. The 'conformance database server' as well as the open up of the
uniformity data warehousing justify the treatment of the overall conformity gadget as a
switching issue.

5.7.2 Management Information System

The MIS allows the sequence and distribution of the total data on results in the tax
administration process. In the smooth running of today's fiscal administration, it plays a key
role in ensuring that staff and managers receive appropriate feedback in due course. Common
and proper assessments will help to detect increased average results and sales hazards and
internal questions and provide managers with more caution to broaden the reaction. In the
areas of collections, for instance, the assessment of inventory of tax repayments, fresh
repayments or closed repayments help to determine if new debts are too large or whether the
collectors produce very little or not. Collections management features may be used to assess
the amount of instances of selection that can be handled or relocated by using these and other
records, evaluate whether extraordinary communication strategies may be used by taxpayers,
attract additional staff teams, concentrate on a certain noncompatible area, or determine
whether or not groups of personnel require more training.

Since the MIS is on the taxpayer's side This is addressed here, such as the above parents set
for two purposes, as a different IT device concern. Firstly, the MIS is quite important for the
overall reporting and analysis of results. 2. In practise, a mid-tax gadget is sometimes
extracted and analysed by the MIS. This prohibits large-scale energy transactions such as
storage of files from becoming competitive in core tax transactions. For example, an online
computational analysis practises (OLAP) such as manipulating data and analysis, or the
integration and standardisation of data taxonomies from various, diverse sources may be used
in the Federated Computer Architecture10. A data base integrated with statistics from several
equally computing assets may be used.

5.8 Key Challenge

The main challenges in Costa Rica in the late nineties secured the intention of
accommodating and mobilising prevailing fiscal coverage reforms. Furthermore, Costa Rica
decided to break away in its outdated microprocessor new tech, as it did in El Salvador. The
lack of previous attempts in the execution of IT was largely driven by subsequent IT
enhancements.
 CHAPTER 5

FINDINGS AND CONCLUSION

Findings

The study of Chi-square shows that sex affects the tax payment rate, while the age of
respondents does nothing to affect the tax charged. It is apparent from the report that
seasoned workers are prepared to pay tax because of various personal reasons. But there is
substantially increased understanding among respondents of the various tax avoidance
schemes

The study shows that seasoned staff are ready, because of a number of personal reasons, to
pay tax. The respondents, however, are considerably more knowledgeable of the various tax
saving schemes. The govt is taken down. The department emphasises the characteristics of
the tax cuts programmes. Senior workers are often able to deduct part of their revenues from
other NGO programmes, which produce very large rates of revenue.

A). Correlational research has shown that the relationship between respondents' incomes and
investments, the volume of tax paid and tax savings is moderately strong. It can be inferred
that, in certain such non-government programmes, the participants transfer a portion of its
profits to get large dividends and are thus prepared to pay high taxes.

Conclusion

Totally based on the results of the examination, the statistical generation has come to the
conclusion that the scale of productivity in taxation and management is enhanced. In
particular, the submission and submission of tax returns electronically by payers' tax are
inversely linked to tax plans and to tax administration execution. In order to ensure that tax
returns collectively are made easier, the acceptance of the data provided in the registration of
the taxpayers who are willing or able to make their payments.
In addition, the examiner recommend that the online taxation of companies (Governmental,
Local and state politicians) responsible for the series of incumbents be monitored and
regulated because of their unfavourable effect on planning and implementing taxes
collectively; and that qualified and capable taxpayers be made conscious about the system
and adequacy of the online tax.

CHAPTER 6

SUGGESTIONS AND RECOMMENDATIONS

Suggestions

Rather than most jobs, the majority of professionals including doctors, attorneys and
commercial men get. However, their tax payments are very minimal or absolute zero relative
to most jobs. This is since their salary receipt is not substantially proved and the workers
cannot deduct paying taxes to their profit.

Because the tax is main sources of revenue for the Government, and the wage class pay the
tax annually (tax deduct at source), any of the welfare schemes can be implemented by the
Government.

1) Rent Lending
2) Buying loans for household equipment
3) Wedding loan, etc., at a low cost.
4) Educational loan In the tax estimate, the amount of DD and CCA may be excluded
from the total taxable income.

Recommendations

For any authority, tax rate is the main source of income. In India, the income tax shall be
assessed and collected in accordance with the laws, policies and regulations of the 1961
Income Tax Act. This Act has a tradition of its own. The All India income-tax Committee,
which was formed as the 'British edition,' recommendes and passes the Indian Proffit-Tax Act
of 1922 in 1922. The latest 'Income Tax Act, 1961' was introduced following the 'Indian
Income Tax Act, 1922,' but the British edition also has an impact on the Act. Because of this,
India's common man is less acquainted with the Act. In his thesis, Kulkarni P.G. suggested
that the ultimate tax system should be fully reframed. Mike M. In his Phd Dissertation he has
said that the grammar of the Act and the various tax manuals are stuck in a rather hard to
comprehend common legal verbiage. Eranna M. In her study, the Benefit Tax Service is a
fairly humane government interactive department. Thus, she recollects planning schooling
courses for her staff in a peculiar administrative hierarchy, to teach her expertise to members
of the human family. But it's not quite enough. Equally relevant is tax-education evaluations.
This requires the profit-tax sector to provide conferences, seminars and publications for
evaluation as well. In addition, the Ministry should take advantage of television outlets for
tax educators. Earnings-tax interest must be created amongst humans. Indians can be tax-
conscious and tax-conscious. The amount of evaluations will now be brilliantly increased.
Most taxes cannot conform, as mandated by the Act, with the tax procedure. This is why tax
consulting firms are emerging.

Tax experts provide clients with such resources as tax consultation or advice, tax calculation
and return on request of us. According to changes to act, various facilities such as
bookkeeping, auditing, performance accounts, check accounts etc. are evaluated. From their
tax advisers. The range of resources provided by tax advisors has steadily increased. S.
Sanath Kumar discusses C's role on the economic survey, taxes, good quality carriers, net-
based apps and Internet-enabled applications and exceptional bandwidth among information
technology staff and so on in his article 'Chartered Accountants' Specialist Opportunities in
the Computer Technology Quarter.' He also discussed the top questions of these experts in
the fields of protection, higher quality, electronic democracy as well as the involvement of
C.A.S in the period of system change and others. And he was aware that he would be able to
offer needs of small and medium clients with a choice of bundled applications.

A lot of literature can be available on income tax, income tax law, government guidelines on
income tax, various amendments to the earnings tax law, tax evasion and fiscal evasion, etc.
but no effort has been made to study the offers made by profits tax experts to evaluate them
or to analyse the relationship between profit tax experts and the evaluations (customers). The
scale of an important examination of the facilities provided to employees in Sangli-Miraj-
Kupwad with the assistance of the income tax experts, collaboration firms and corporate
assessees is not blanketed by either of the investigators. The aim of this analysis is to discuss
the problems facing benefit tax-experts, as well as the challenges posed by evaluations and
the provision of services to their experts.
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Questionnaire

1. Did you receive income from interest and/or dividends? Include Fonns 1099.

 YES
 NO

2. Did you receive a state tax refund?

 YES
 NO

3. Did you receive or pay alimony? Provide amount, name and social security number.
Provide copies of any agreements we don't already have.

 YES
 NO

4. Did you pay "points" on new loans during the year? Please provide all details.

 YES
 NO

5. Did you receive U.S. source income in 2018 ?

 YES
 NO

6. Do you pay tax regularly?

  YES
 NO

7. What income heads make your income taxable?

a. Wage revenues

b. Revenues from the land of a building

c. Corporate profits and profits, occupation

d. Capital benefit

e. Other streams of revenue

8. How does the tax accountant supply you with any of the above services?

A. Taxation

a. Taxes
b. Income Tax
c. Value Added Tax
d. Service Tax
e. Central Excise
f. Customs duty
g. Tax Planning (this tries to ensure that the tax liability is minimum)
h. The Compliances and procedural work

B. Audit

a. Internal Audit
b. Financial Audit
c. Environmental Audit
d. Information System Audit

9. Do you talk to the tax accountant beforehand about the Government's annual budget
provisions?

 YES
  NO

10. Does the tax accountant enable you to consider the effect on tax liabilities and preparing
tax of expenditure requirements accordingly?

 YES
 NO

11. Justifications to submit the first return

a. Regular provision
b. Refund claim
c. Carry forward of loss
d. Notice from Income Tax Department

12. Is there a liability imposed late for the submission of tax returns by the income tax
authority?

 YES
 NO

13. Whether your tax accountant has faced misplacement of some income tax documents?

 YES
 NO

14. Does the tax accountant talk to you about someone else's financial matters?

 YES
 NO

15. About how many years have you been submitting taxes to your current tax advisor?

a. 0-5 years
b. 5-10 years
c. 10-15 years
d. 15-20 years
e. More than 20 years
16. Have you adjusted your tax advisor in these years?

 YES
 NO

17. Are you comfortable with your tax consultant's services?

a. Fully comfortable
b. Partly comfortable
c. Not comfortable

18. Whether your tax accountant has faced misplacement of some income tax documents?

 YES
 NO

19. Please confirm, who really was in default?

a. Yourself
b. Your tax consultant
c. Other reason

20. How long can your tax accountant file the return after presenting the proper documents?

a. Within 1 day
b. Within a week
c. After a week
d. Other (mention)