A Course on

Interpersonal relations
(E3-E4 Management)

( 22.03.2011)

1
 Agenda
Interpersonal relations
Goal of interpersonal relations
Need for developing interpersonal relations
Elements of interpersonal relations
Attitudes affecting interpersonal relations
Factors influencing interpersonal relation
Skills required to build interpersonal relations
Process of interpersonal relations
Tips for improving interpersonal relations
Conclusion
 Interpersonal relations

“Interpersonal Relations are social associations,

connections, or affiliations between two or more
people, who may interact overtly, covertly, face
to face etc..” Relations may be Powerful, Mild
or Poor.
 Goal of interpersonal relations

To understand the exact meaning

and intent of others.
To be understood by others.
To gain acceptance for yourself or
your ideas or both.
To produce action or change.
 Need for developing interpersonal
relations
It develops and maintains trust and
positive feeling in the organization.
It influence the employee's
productivity
Human interactions affect the workers
and management morale and
motivation
Workforce has diversities, need to
develop healthy interpersonal relation.
 Need for developing interpersonal
relations
The relations needs The relations also needs
to be developed with: to be developed with:
Promoters Customers
Seniors Vendors
Boss Governmental officials
Colleagues
Junior staff etc.
 Elements of interpersonal relations
The elements of interpersonal relations include:
Creating cohesive project teams.
Developing effective communication skills.
Emphasizing the importance of listening.
Delegating effectively.
Achieving a balance among authority, responsibility and
accountability etc.
 Elements of interpersonal relations
Negotiating to achieve a win-win outcome.
Respecting each other’s opinion.
Helping each other success.
Using power and influence effectively.
Managing the corporate politics.
 Attitudes/Behavior/Habits affecting
interpersonal relations
Selfishness Lack of listening
Lack of courtesy
Not meeting commitment
Suspicious Nature
Inconsiderable behavior Lack of respect for values
Rude behavior
Lack of compassion
Lack of integrity
Honesty Impatience
Self centeredness Anger
Arrogance
Touch Nature
Negative attitude
Closed Mind Past bad experience
Uncaring attitude
 Factors influencing interpersonal
relation
The major factors influencing the healthy relationship
amongst workers are the personality of the leaders as well
as the culture of the organization. Other factors responsible
for influencing are:

Favoritism
Political pressures
Body language
Social background etc
Individual and Cultural
Contd…
differences
Factors influencing interpersonal
relation
Verbal and Non verbal communication
Greeting and salutations
Misuse of power
Emotional stability
Economical Disparities
Personal factors
Language barrier
Cultural differences
Skills required to build interpersonal
relations
Know self and others personality
Assertive communications
Conflict management
Build trust

Contd…
 Process of interpersonal relations

The following stages are required to be

followed to build interpersonal relation:
Understanding the individual
Attending to the little things
Keeping commitments
Clarifying expectations – goals/roles
Showing personal integrity
Apologizing sincerely when you make a mistake.
 Tips for improving interpersonal
relations
Become genuinely interested in other people
Call people by name.
Talk in term of other people’s interest
Smile
Listen
 Conclusion

Man is a social animal. Being social mean

interconnected with each other.
The connection between people is provided through
interpersonal relations.
These inter personal relations may be healthy or may not
be.
Building interpersonal relationship helps the
organizations to improve efficiency & productivity.