Effective Interpersonal Skills

In todays business world organizations do not compete with their products They compete through using their most valuable resource, their people, to maximum effect Interpersonal skills are vital to allow this to happen

Interpersonal skills include the habits, attitudes, manners, appearance, and behaviors we use around other people which affect how we get along with other people.

interpersonal skills required for leadership

The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as: Conversation, Feedback, Feed forward Delegation. Humor,

Cont--Trust, Expectations, Values Status Compatibility

Definition
Interpersonal skills are also called as soft skills the skills that individual gather information, develop working relationship , foster intergroup harmony & build trust A. Communication skill B. Listening skill C. Negotiation Skill D. Team Building Skill E. Conflict Resolution Skill

What skills do leaders need?

Personal Skills

Coping with stressors Managing time Delegating

2.Managing stress

1.Developing Self-awareness

3. Solving Problems creatively

Determining values and priorities Identifying cognitive style Assessing attitude toward change

Using the rational approach Using the creative approach Fostering innovation in others

Benefits Of Improving Interpersonal Skills

Quickly assessing and understanding faceto-face situations Setting specific and realistic objectives for face-to-face encounters with people Choosing and using behaviours that complement the circumstances and are appropriate to the objective Being aware of other peoples behaviour and influencing it

Conversation
Conversation is communication between multiple people, it is a social skill. Components of effective conversation Openess Empathy Positiveness Immediacy (closeness)

Tactful Conversations
T = Think before you speak A = Apologize quickly when you blunder C = Converse, dont compete T = Time your comments F = Focus on behavior not personality U = Uncover hidden feelings L = Listen to feedback

Feedback
Is the information about the result of a process which is used to change the process itself. Providing feedback is critical task as a leader. Problems in feedback 1. Leaders are generally not trained 2. They may dont have frank dialog

GIVING FEEDBACK
Focus on behavior, not personality Focus on descriptions, not judgments Focus on specific situations, not on abstract judgments Focus on here and now not then and there Focus on sharing perceptions and feelings not giving advice

Cont-Do not force feedback Do not give more feedback than people can handle Focus on actions a person can change.

Feedforward
Feedforward refers to giving a prefeedback to a person or an organisation from which you are expecting a feedback. Provides direction for future performance. Enforce positive energy. It is re faster than feedback.

Cont--Leadership of the feedforward flow represent the degree that the leader ensures that nonhuman elements of the organisation Such as procedures, routines, & systems, support learning at the group & individual level.

Delegation
Delegation is assigning of certain responsibility along with necessary authority by leader to its subordinate.

For better teamwork Motivate the group members Participative Achieving common goal.

Steps to Delegate Effectively

Clarify the Assignment Specify the Employees Range of Discretion Allow the Employee to Participate Inform Others that Delegation has Occurred Monitor Results

Humor
Humor is the tendency of particular cognitive experience to provide amusement, it is ability or quality of people, Object or situation to evoke felling of amusement on other people. Sence of Humor: is the ability to experience humor. Factors of humor Relevance factor Surprise factor

TRUST
Trust is the psychological concept, which develop through mutual understanding. The success of leadership is fully depends on the trust of people on their leader. Building trust is a the crucial task & can have to develop good relationship with people.

ABOUT TRUST
Very complex Exists in relationships, not in someones personality. Constantly changes as two people interact Hard to build and easy to destroy. Key to building and maintaining trust is being trustworthy

Cont-Needs to be appropriate Cooperation increases trust - competition decreases it. Initial trusting and trustworthy actions within a relationship can create a selffulfilling prophecy (prediction). Acceptance is the key to reducing anxiety and fears about being vulnerable

Expectations
Expectation is the interdependent reliability on each other. Expectations are created through good understanding & communication For creation of expectations, well communication responsibility & goal clarity is required.

Values
Values are personal beliefs which are develop thorough the culture, tradition, & the surroundings of the person In leadership Value creation is most important skill. The values Leader has to crate: Mutual understanding Common goal Openness Clarity Trust

Status
Is the position & respect person gets from the society. For status creation leader has to follow some guidelines: Ethics Promptness Initiatives Managing people & their problems

Compatibility
Molding the facts & issues as per the requirement by understanding the strengths. Compatibility is the adjustment the leader has to do with the group & objects. Its makes leadership effective. The success of compatibility is depends on the well understanding, good communication & relationships.