TASK SHEET 1.

1-2b

TITLE OF TASK:
Writing a Complaint Letter
PERFORMANCE OBJECTIVE/S:
Given the necessary tools, equipment and materials you will be
able to write a complaint letter using the full blocked format.

SUPPLIES/MATERIALS:
 Microsoft Word or any software equivalent
 Ball point pen
 Sheet of paper (for draft)
 Folder
 Printer
EQUIPMENT:
 Computer with Internet
STEPS/PROCEDURE:
1. Write the draft of the business letter using the following
info below:
- You will be writing a letter about a complaint to
Abenson San Pedro. You bought a Samsung A71
version last week, a demo of the unit was done but
you failed to check the Bluetooth. At home when
you tried a Bluetooth controller, it cannot detect
the device. You want to request for a full
replacement of the item.

Details:

- Mr. Andrew Santos

- Consumer Affairs Manager
- Abenson
- Shopwise San Pedro Branch
- National Hi-way, San Pedro, Laguna
 2. Using Microsoft Word, please encode the letter, using
full blocked format, with complete parts of a business
letter.

3. Convert the file into PDF format

4. Send the PDF Version of the file to
vacelestial@alum.up.edu.ph and rename the file into
[lastname_complaintletter_ccsb1]

Assessment Method:
Submitted work
 PERFORMANCE CRITERIA CHECKLIST 1.1-2b
Name: ________________________ Date: __________________

During the performance of the activity did the trainees perform according to
the required criteria?
Did the student… Yes No
Use all the supplied info for the hypothetical
complaint letter?
Use word processing software/application in encoding
the letter?
Apply the full block format with all necessary parts of
the business letter?
Convert the file into PDF?
Rename the file?
Attach the PDF to the email and send to the given
email address?