MEMO

To: Tim Cook, CEO

From: Nelson Ferreira
The Head of The Purchasing Department
Date: 11 May 2021
Subject: Purchase of Airbus 380 aircraft for company use

We have looked several types of aircrafts which are suitable for our company, and I
recommended Airbus 380, which is manufactured in by Airbus Corporate.

This aircraft has several advantages in terms of its features and cost. The performance
of this aircraft is excellent. It is a large size and is extremely comfortable. It is reliable
and safe. Airbus Corporate also offers a good after-service contacts. This model is
medium-priced and low running cost, so we think it is the best solution to meet the
company’s need. We attach a detailed report.

If you approve our recommendation, please let me know as soon as possible.

To: Sandra Lai, Manager
From: Hugo Tsang, Staff Liaison Committee
Date : 19 March 2018
Subject: Smoking in the office building

Purpose:
The Staff Liaison Committee would like to draw your attention to the issue of smoking
in the office building.
Background:
A number of staff have reported persistent respiratory illnesses while others believe
that cigarette smoke in the company’s offices is unpleasant. Recently, the Staff
Committee discussed the issue and voted by a majority of 19 to 18 to propose banning
cigarette smoking in the company’s offices.
Advantages:
The staff in favor of banning smoking believe that the overall comfort and health of
staff would improve if this change were to happen. This could reduce illness and staff
absenteeism and ultimate increase productivity.
Request:
The Staff Liaison Committee would like you to consider this issue and the possibility
of banning smoking in the company’s offices.
 EMAIL
To: recipient’s email
From: sender’s email
Subject:

Dear Sir/ Madame, (if u don’t know recipient’s name)

Dear Mr. / Ms. + surname
 Ex. Mary Franklin  Dear Ms. Franklin

State the objective

- Friendly opening: I hope everything is going well //
I hope you had a nice Christmas.
- Refer to the last contact
 Ex: 1. It was lovely meeting you at the sales conference last week.
2. It was nice talking to you on the phone earlier.
3. Thank you for your mail last week.
- Reason for writing
 Ex. 1. I am writing in connection with the order we placed last week.
2. I am writing with regard to next week’s board meeting.
3. I am writing to update you on the progress of the Masterson Project.
4. As discussed, I am sending you more detailed information about the
upcoming conference.
- Giving information
 I would like to inform you about the result of our customer survey.
- Attachments  I have attached a pdf with most relevant information.
- Making requests
 Ex. 1. Could you please let me know if you can attend the event next week?
2. I would appreciate it if you could send the documents this week.
3. Would it be possible to deliver the goods one week earlier?
4. I hope this will be possible. Please let us know.
- Making arrangements
 Ex: 1. I was wondering if you would be available for a meeting next week.
2. Would 10am be a suitable time?
 3. I am afraid I am not available on Wednesday. Would Thursday work?
- Answering questions
 Ex. 1. In answer to your first/second question…
2. To answer your question about …
- Closing line : If you need/require any further information, please feel free/ do not
hesitate to contact me.
- Referring to the next meeting : I look forward to seeing you in person on Tuesday

Yours faithfully, (if u don’t know recipient’s name)

Yours sincerely, (if u know recipient’s name)
1st name  Ex. Colin
Full name  Ex. Colin Mckee
Position  Product Manager
Company
To: John.Waters@pricerise.aus
From: colin.mckee@hasbro.com
Subject: Invitation to our annual sales meeting

Dear Mr. Waters,

To celebrate the signing of the agreement between the two companies, we would like
to invite you to participate in our annual sales meeting, which is taking place this year
in Honolulu, June 7-10.
Please feel free to bring another person with you as our guest if you would like to join
us.

I hope this will be possible. Please let us know.

Yours sincerely,
Colin
Colin Mckee
Product Manager
Has Bro Equipment Inc.
Box 28
From: John.Waters@pricerise.aus
To: colin.mckee@hasbro.com
Subject: Appointment: Time change/ Rescheduled appointment

Dear Colin/ Mr. Colin,

I am afraid that I will not now be able to meet on 3rd May to discuss my work on the
Financial Planning project. I am, however, available towards the end of that week, that
is Thursday 4th or Friday 5th May. Would either of these alternative days suits you?

Best regards,
John
From: timcook@pricerise.aus
To: colin.mckee@hasbro.com
Subject: Request for further information about the club’s activities

Dear Mr. Mckee,

My colleagues and I have considered your request for a contribution towards the costs
of running your youth club. As a company, we are keen to help local community
projects, and from what you say, your work would appear to be extremely worthwhile.
We would therefore be happy to consider making a donation.

However, our policy is only to give money for specific projects, and your letter does
not explain what you would want to use any funds we donate for. Because of the
nature of our business, we have a particular interest in developing in our young people
an appreciation for the outdoors, so if you run any outdoor activities, we feel it would
be most appropriate for us to help you with them – either in the form of equipment or
in funding trips.

The amount of any donation will depend on what you want to spend it on and the total
cost. It would therefore be helpful if you could let me have a list of possible equipment
or projects, given the nature of our interests as explained above, together with an
approximate cost. We will then consider your request further and decide on the extent
to which we can contribute to your work.

I am sure that we will be able to help you, and I am looking forward to hearing from
you with more details in due course.

Yours sincerely
Tim
Tim Cook
Marketing Manage
LETTER
1. I am writing to you with regard to the voluntary work placement.
2. I am planning on doing a degree in veterinary science at university.
3. In this position I was responsible for taking care of the dog’s daily needs.
4. Undertaking a degree in veterinary science confirms my interest in and commitment to the
field.
5. Working at your animal sanctuary will provide an invaluable insight into working with
animal.
6. There are several advertisements online for a variety of work placements.
7. She’s always known that she wants to work as a

APPLICATION LETTERS- USEFUL EXPRESSIONS

1. Reason for writing:
I am writing to apply for the position/post of ...
I am writing to apply for the job you advertised in ...
I am writing in connection with the job advertisement in ...
2. Education/Qualifications:
I graduated from ... in ...
In secondary school I majored in ... (ex. -English and History-)
I hole a certificate/degree in ...
I have been working as ...
I am currently (a student/employed) at ...
I have completed the following courses ...
I will graduate this year with ...(a Bachelor of Arts)
3. Work experience:
I have experience of ...
As my references show ...
I feel I have necessary qualities for this job because ...
I am ... (ex. - friendly and hard-working-).
I am a motivated professional with a variety of skills and experience.
I would also like to add ...
4. Closing the letter:
I would be happy to attend an interview at any time convenient to you.
I am available for the interview ...
Please contact me if you have any queries at (0568292974).
If you have any questions, please call me at ...
I enclose a ... (CV/my references).
Please contact me if you have any queries at (0568292974).Thank you for reviewing my letter and
my enclosed CV.
Yours faithfully/Yours sincerely

A JOB APPLICATION LETTER – PARAGRAPH PLAN

1. Greeting
2. Reason for writing
For example: where (and when) you saw the advertisement and which job you are interested in.
3. Your background and experience
For example, your age (optional); present job and/or studies; your qualifications (or if you are a
student what you hope to do in the future); a description of your recent work experience.
4. The job
For example: mention the skills and personal qualities that make you suitable for the job.
5. Refer to your CV
Ask the reader to look at your CV/ Resume and focus on one and two key points.
6. Final comment
7. Standard final sentence
Dear Sir/Madam

With reference to your advertisement on the JobFinder.com website, I am interested in

applying for the post of tour leader for Italian school students.

I am 26 years old and am currently studying for a diploma in Tourism at Naples

University. After that I hope to follow a career in the travel industry. During the last
few summer holidays, I have worked as a youth leader in Italy, and I enjoyed the work
very much. Next summer I would like to do something more varied and challenging,
and for this reason I am interested in the job of tour leader, taking students to London.

I feel that I would be well-suited for this job as enjoy working with young people. I
have a lot of energy and enthusiasm and am also responsible and reliable.

I have attached my CV as a Word document. You will notice that I have supervised
children on a range of sports and cultural activities as well as dealing with transport
arrangements and tickets. You will also notice that my English is good, and I have
First Certificate grade A.

I would be grateful if you would consider my application. You will see from my
attached CV that two people can be contacted as references, on weekday afternoon,
you can email me or telephone me on the number below.

I look forward to hearing from you soon.

Yours faithfully,
Dear Sir/Madam
Re: Application for teaching assistant job

With reference to your advertisement on the JobFinders.com websites, I am interested in

applying for the post of teaching assistant for Grapeseed English Center.

I am 20 years old and am currently a third-year student studying for a diploma in English
at Thang Long University. After that I hope to follow a career related to Teaching &
Education. At this time, I would like to do something associating with my passion and
having a chance to close with children, and for this reason I am interested in the job of
teaching assistant, assisting in monitoring students’ work and ability to follow
instructions.

I feel that I would be well-suited for this job as enjoy working with children. I have a lot
of energy and enthusiasm and am also responsible and reliable.

I have attached my CV as a Word document. You will notice that I had two-year
experience working as a teaching assistant at Langmaster English Center. I have a 7.0
IELTS certificate with 6.5 Speaking. Because of having an opportunity of working with
children in the past, I could interact and communicate easily with them without any
hinderance and have special techniques to organize a class.

I would be grateful if you consider my application. I am available for interview any

weekday afternoon. I can be reached anytime via email at minh1511@gmail.com or by
cell phone, 037-391-5598.

I look forward to hearing from you.

Yours faithfully,
Trang

Nguyễn Thị Minh Trang

 Dear Sir/Madam
Re: Application for market researcher job

I am writing to apply for the job of market researcher, as advertised in Jobnews on 5

January. I have a bachelor’s degree studies and I have worked in an advertising agency
for two years. I speak Spanish as my first language, and I am proficient in French and
English.

I would like to have the job of market researcher because it is the most important job
in any business. If we make products and services but we do not understand who will
buy them, our work is useless. I enjoy meeting people and I am a good listener, too.
This is the perfect combination for talking with customers in the marketplace and
learning about their likes and dislikes.

I look forward to hearing from you soon.

Yours faithfully,

A LETTER OF COMPLAINT
A letter of complaint, or complaint letter, is normally written to deal with a problem
when other attemps (phone contacts, e-mails,ect) have failed to rectify the situation.
LETTERS OF COMPLAINT PARAGRAPH PLAN A REPLY TO A LETTER OF COMPLAINT

 Salutation  Salutation
Dear Sir/Madame, Dear Mr/Ms + family name
 Body 1  Body 1
Introduce your reason for writing - Thank the customer for their custom/for
 Body 2 their feedback
Give background information - Apologize on behalf of the company for
State what went wrong the bad experience
 Body 3  Body 2
State what you’d like to happen - Acknowledge the validity (GIA TRI) of the
 Closing complaint
Your faithfully - Reiterate (noi laij) the complaint
 Body 3
- Say what you will do internally
 Body 4
- Offer some compensation or benefit
 Closing
Yours sincerely
Signature
Full name
20th January, 2020

Dear Sir and Madam,

I am writing to complain about a meal that I had in your restaurant, Anytown Grill, on
the 19th of January. I am concerned about a number of issues during regarding this
meal.

Firstly, the waitress, a young woman with brown hair and brown eyes, splashed coffee
on my food and refused to replace it even after I politely asked her to do so. Secondly,
she served my food carelessly and dropped mashed potatoes on my lap. I did not know
her name because she did not wear her name tag.

Finally, I was extremely disappointed with the service, so I did not want to leave any
tip for my waitress. However, she directly solicited a tip from me.

I trust that you will seriously consider our complaint and give me a reasonable
explanation of how you will rectify ( sua chua) the situation.

Your faithfully,
Tim Cook
Tim Cook