The Imperial College of Australia

BSBWOR203 - Work effectively with others

Worksheets

INSTRUCTIONS
 The questions are divided into sections according to the elements within the unit of
competence. There are three sections in this unit.
 You are to provide answers to each of the questions in a separate document using MS Word
or similar word processing tools. Your document should be professionally formatted with
question retyped and answered.
 You must answer all questions satisfactorily to achieve competency in the unit. The extent
of responses required will vary by question.
 Your answers should be in your own words, not copied or plagiarised from any person or
source except where appropriate such as a definition, in which cases you should reference
the source.
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell
you the answer, he/she may be able to re-word the question for you.
 Re-assessment: If you do not achieve the required standard, you will be given the
opportunity to be re-assessed by our Assessor. Arrangements will be made on an individual
basis. If you are deemed to be NS (Not Satisfactory), your assessor will either ask specific
questions orally, and record them with you using the supplementary evidence sheet or you
will be asked to resubmit your responses in full.
 Feedback: Your assessor will provide feedback to students after the completion of the
assessment. The assessor will explain the appeals process when required

SECTION 1: DEVELOP EFFECTIVE WORKPLACE RELATIONSHIPS

Q1: Identify five responsibilities/duties most workers need to complete in relation to other workgroup
members.
Answer: The five responsibilities/duties most workers need to complete in relation to other workgroup
members are:
 Behaving in a courteous and helpful manner
 Completing allocated tasks as and when required
 Seeking assistance when difficulty arises
 Questioning techniques to clarify instructions
 Active and effective questioning
Q2: Name five ethical principles you might be responsible for upholding in your workplace.
Answer:
 Integrity.
 Honesty.
 Discipline.
 Fair and respect.
 Responsible and accountable.
Q3: List four ways you can promote cooperation and good relationships with your workgroup when
undertaking activities in the workplace.
Answer: The four ways are:
 Discussing issues, ideas and different ways of doing things
and learn to compromise with all.

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 Perform to agreed standards.
 Have a Positive attitude.
 Show initiative and Contribution to other employees
Q4: Identify five resource constraints you should take into account when fulfilling your and others’ work
requirements.
Answer: Five resource constraints we should consider while fulfilling
work requirements:
 Equipment.
 Facilities.
 Materials.
 Time.
 Space.
Q5: It’s important to encourage constructive feedback from workgroup members. Describe how you can
best acknowledge feedback from others so you can take appropriate action.
Answer: Encourage feedback, receive it, acknowledge and confirm it. Then
take action by using following procedures and all information I’ve
received.
 Focus on solutions.
 Take time to think.
 Request advice.
 Be proactive.
Q6: You want to act on feedback, but you’re not sure how to do so. Describe three ways you could
request advice from your team so you can be more proactive.
Answer: Three ways are as given below:
 What would you do in this circumstance?
 What do you figure I ought to do for this situation?
 What do you propose I do to execute the input?

SECTION 2: CONTRIBUTE TO WORKGROUP ACTIVITIES

Q1: Identify five ways you can provide support to team members to ensure you meet workgroup goals.
Answer: Five ways are:
1.Ready to help and seeing each other.
2.Understanding additional errands.
3.Put efforts to solve issues.
4.Providing consolation and helpful input.
5.Communication well together-clarifying and elucidating data
Q2: List and describe the seven steps you can take to contribute constructively to workgroup goals
and tasks according to most organisational policies, plans and procedures.

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Answer: The seven steps to contribute constructively to workgroup goals
and tasks according to most organisational policies, plans and
procedures are:
 Identify tasks.
 Prioritise tasks.
 Create timeframes.
 Delegate tasks.
 Monitor progress.
 Overcome obstacles.
 Communicate.

Q3: You should always share information relevant to work with the right team member. Complete this
sentence in eight different ways.
You should share information which __________________________________________.

Answer:

 You should share information which greatly affects any team member's role, wellbeing and
productivity.

 You should share information which helps our group and associates to meet our assigned
objectives.
You should share information which recognizes attractive and suitable execution.

 You should share information which decreases working environment risks.

 You should share information which causes administration to take choice.

 You should share information which clears up the organisation’s favoured assignment
fulfilment techniques.

 You should share information which enhances guidelines of work or group.

 You should share information which enhances items and administrations.

Q4: Identify four areas in your workplace where there might be opportunities to improve your
workgroup.
Answer: Four areas in our workplace to improve our work group are as follows.
 Work procedures.
 Products and services.
 Materials and tools.
 System

SECTION 3: DEAL EFFECTIVELY WITH ISSUES, PROBLEMS AND CONFLICT

Q1: List three ways you can respect diversity in your workplace.
Answer: Three ways are:

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 Recognise and esteem the commitments of individuals from various societies.

 Value the assessments and contributions from individuals with various foundations, capabilities
and encounters.
 Listen to and endeavour to oblige individuals' assorted needs.
Q2: List four common communication styles/gestures which may be linguistically or culturally
inappropriate to use in the workplace – depending on who you are talking to.
Answer: Four common communication gestures which are inappropriate to use in the workplace are:
 Pointing at index finger.
 Thumbs up.
 Patting or touching someone's head.
 Crossed arms.

Q3: List five issues or problems you might encounter in the workplace.
Answer: Five issues or problems we might encounter in the workplace are as follows:
 Personal disagreements.
 Not maintaining standards.
 Violence.
 Bullying.
 Discrimination.

Q4: Identify three obvious signs of conflict and three subtle signs of conflict brewing in the workplace.
 Obvious signs
 Subtle signs
Answer:
Obvious signs
  Agitation or irritation in their facial expression.
  Angry, aggressive, closed body language and gestures.
  Resentment in their tone of voice.
Subtle signs
  Avoid interactions with others.
  Lack of cooperation or participation.
 Working below capacity.

Q5: List three circumstances when you should seek assistance from other workgroup members.
Answer: Situations in which we seek assistance from other workgroup members are:
Ask for help or advice we are not sure exactly what to do.
While doing our task when we are not able to do it ourselves. In this situation we need help or advice.
When we are unable to complete our workload.
Q6: Describe the five-step procedure for appropriately dealing with difficulties in the workplace.
Answer:
Step 1: Discuss and define the problem.

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Step 2: Confirm the problem.
Step 3: Brainstorm Solutions.
Step 4: Agree and take actions
Step 5: Follow up on outcomes

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