The Imperial College of Australia

SITXHRM001- Coach others in job skills

ACTIVITY A
COMPLETE TASKS 1, 2 IN THIS ACTIVITY.

TASK 1 – PRACTICAL DEMONSTRATION

INSTRUCTIONS
To complete this assessment, you are required to do the following.

Your Assessor will:

 Observe you in an operational environment with colleagues that require coaching.

 Use the checklist when observing you preparing, delivering and following up after coaching.

 Use the checklist in conjunction with task 2.

 Observe you over a period of time while you learn and use various skills/tasks.

 Observe you provide effective on-the-job coaching to different colleagues.

 Ensure that you can consistently perform all tasks multiple times satisfactorily.

 Decide when you are competent at all tasks.

Learner name: Date:

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 1 of 11
The Imperial College of Australia

Coaching session no : Performance problems or Performance Constructive feedback Demonstrated skills Satisfactory Learners
1 difficulties addressed evaluated given
Signature
Topic :
 Yes  Yes  Yes  Clear communication and  Yes
 No  No  No demonstration of the  No
 Not applicable  Not  Not applicable organisational tasks required
applicable of the colleague.
 Completion of training within
commercial time constraints.
 Application of the key
principles of training.
Assessor Feedback:

Learner Feedback :

Learner name: Date:

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 2 of 11
The Imperial College of Australia

Coaching session no : Performance problems or Performance Constructive feedback Demonstrated skills Satisfactory Learners
2 difficulties addressed evaluated given
Signature
Topic :
 Yes  Yes  Yes  Clear communication and  Yes
 No  No  No demonstration of the  No
 Not applicable  Not  Not applicable organisational tasks required
applicable of the colleague.
 Completion of training within
commercial time constraints.
 Application of the key
principles of training.
Assessor Feedback:

Learner Feedback :

Learner name: Date:

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 3 of 11
The Imperial College of Australia

Coaching session no : Performance problems or Performance Constructive feedback Demonstrated skills Satisfactory Learners
3 difficulties addressed evaluated given
Signature
Topic :
 Yes  Yes  Yes  Clear communication and  Yes
 No  No  No demonstration of the  No
 Not applicable  Not  Not applicable organisational tasks required
applicable of the colleague.
 Completion of training within
commercial time constraints.
 Application of the key
principles of training.
Assessor Feedback:

Learner Feedback :

Task 2: Practical demonstration observation

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 4 of 11
The Imperial College of Australia

INSTRUCTIONS –

To complete this assessment you are required to do the following.

Your Assessor will:

 Observe you in an operational environment with colleagues that require coaching.

 Use the checklist to observe you using a range of skills/tasks.This checklist must be used in conjunction with task 1.
 Observe you over a period of time while they learn and use various skills/tasks.
 Ensure that you can consistently perform all tasks multiple times satisfactorily.
 Decide when you competent at all tasks.

Assessor may ask supplementary verbal questions to support demonstration of skills/task to support student’s competency.

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 5 of 11
 The Imperial College of Australia

Observable skills/tasks the Date : Date : Date : Satisfactory

Supplementary verbal questions Satisfactory
learner is required to Trainer/Assessor: Trainer/Assessor: Trainer/Assessor: Yes No (Assessors may ask to support Yes No
demonstrate Signature Signature Signature  X demonstration of skills/task)  X
Identifies the need for Q: What would you do if you saw a
coaching based on colleague struggling with a task
requests, observation or that you knew how to do?
feedback.
Q: Other than direct observation,
how else can coaching needs be
identified?

Discusses coaching needs Q: Give three examples of

with colleague and takes questions you can ask your
responsibility for colleague to help you identify their
organising the coaching specific needs.
session.
Q: What details do you need to
discuss and confirm with your
colleague?

Q: If your colleague lacks

confidence, where and when
would you organise their coaching
session? Why?

Clearly communicates the Q: Why do you need to discuss the

overall purpose and scope purpose of the coaching with your
of the coaching. colleague?
Q: Why should you set objectives
for a coaching session?
Explains and competently Q: Explain what types of coaching
demonstrates the specific situation silent demonstration and
skill to team members explanation/demonstration can be
using key principles of used in?
training.
BJSB Pty Ltd. trading as; Activity A SITXHRM001
The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 6 of 11
 The Imperial College of Australia
Observable skills/tasks the
learner is required to
demonstrate
Communicates knowledge
required to complete task,
including any legislative
work health and safety and
hygiene requirements.
Continually checks
colleague’s understanding
Can advise colleagues
about organisational
procedures.
Is able to read and
interpret workplace
documentation correctly.
BJSB Pty Ltd. trading as;
The Imperial College of Australia
CRICOS ID: 02858M, RTO ID: 121966
Date : Date : Date : Satisfactory
Supplementary verbal questions Satisfactory
Trainer/Assessor: Trainer/Assessor: Trainer/Assessor: Yes No (Assessors may ask to support Yes No
Signature Signature Signature  X demonstration of skills/task)  X
Q: What are the key principles of
training?
Q: How do these principles help
you deliver a constructive and
effective coaching session?
Q: Choose one everyday task
completed in your work area. What
knowledge do you need to share
about that task?
Q: What WHS or hygiene
requirements related to that task
should you tell your colleague?
Q: What types of questions should
you ask when checking
understanding?
Q: What does the term active
listening mean?
Q: How is this technique useful
when coaching?
Q: Where are the organisational
procedures in your workplace or
training environment kept?
Q: What procedures could help
you when delivering a coaching
session?
Q: What workplace documentation
do you regularly use?
Q: What information is contained in
it?
Activity A SITXHRM001
Version October 2019
Page 7 of 11
 The Imperial College of Australia
Observable skills/tasks the
learner is required to
demonstrate
Allows colleagues and
team members time to
practise the task and ask
questions.
Provides feedback to team
members in a constructive
and supportive manner.
Monitors progress of new
workplace skills and
provides supportive
assistance.
BJSB Pty Ltd. trading as;
The Imperial College of Australia
CRICOS ID: 02858M, RTO ID: 121966
Date : Date : Date : Satisfactory
Supplementary verbal questions Satisfactory
Trainer/Assessor: Trainer/Assessor: Trainer/Assessor: Yes No (Assessors may ask to support Yes No
Signature Signature Signature  X demonstration of skills/task)  X
Q: What type(s) of coaching
session would you use this
documentation in?
Q: Why should you provide an
opportunity for your colleague to
ask questions?
Q: What should you look out for
when a trainee is demonstrating a
new skill or knowledge?
Q: Why is providing feedback an
important part of the coaching
session?
Q: Give an example of how you
might congratulate a colleague
who has successfully
demonstrated new skills.
Q: Give an example of how you
might provide constructive,
supportive feedback to a colleague
who is not yet demonstrating a
new skill to the required standard.
Q: Why should you follow up and
monitor progress after a coaching
session is completed?
Q: What types of measurements
can you use to determine progress
for skills in your workplace or
training environment?
Activity A SITXHRM001
Version October 2019
Page 8 of 11
 The Imperial College of Australia

Observable skills/tasks the Date : Date : Date : Satisfactory

Supplementary verbal questions Satisfactory
learner is required to Trainer/Assessor: Trainer/Assessor: Trainer/Assessor: Yes No (Assessors may ask to support Yes No
demonstrate Signature Signature Signature  X demonstration of skills/task)  X
Q: What are two examples of
supportive assistance you can give
a colleague you have coached?
Reports progress to the Q: Who do you report progress to
appropriate person. in your workplace or training
environment?

Q: How do you report progress?

Q: Why should you report a

colleague’s progress?

Can identify performance Q: Describe a time you identified

problems or difficulties problems with a colleague’s
with the coaching, and performance. How did you identify
take responsibility for the problem?
rectifying them or referring
to an appropriate person. Q: What do you think caused the
problem?

Q: How can you modify your

coaching to overcome this difficulty
and improve outcomes?

Q: Why is building rapport with

your colleague important?
Uses suitable
communication techniques
for workplace training. Q: How do good communication
skills improve coaching?

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 9 of 11
 The Imperial College of Australia

Observable skills/tasks the Date : Date : Date : Satisfactory

Supplementary verbal questions Satisfactory
learner is required to Trainer/Assessor: Trainer/Assessor: Trainer/Assessor: Yes No (Assessors may ask to support Yes No
demonstrate Signature Signature Signature  X demonstration of skills/task)  X

Q: What techniques can you use to

manage your own time and tasks
and incorporate coaching needs
into your duties?
Completes own work tasks
within designated
timeframes and Q: You are really busy with your
simultaneously coaches own tasks.You are meant to be
other in job skills. delivering a coaching session
shortly. You know it will take 30
minutes to coach your colleague.
How would you do both?

Q: What factors must you consider

when calculating coaching times?
Q: You have two hours between
service periods. You have two
colleagues that need coaching.
You can deliver one task to both
Can calculate adequate
colleagues simultaneously, which
time required for coaching
takes 40 minutes to deliver. They
and for colleagues to
also each need coaching on
complete required tasks.
different tasks. One session will
take 15 minutes, the other 30
minutes. Assuming you need five
minutes between each session to
prepare equipment, can you
deliver all three sessions in the
two-hour break?

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 10 of 11
 The Imperial College of Australia

Assessment Outcome Result Satisfactory Not Satisfactory

(Please Circle)

Student Signature:

Assessor’s Comment:

Assessor’s Signature:

Date:

BJSB Pty Ltd. trading as; Activity A SITXHRM001

The Imperial College of Australia Version October 2019
CRICOS ID: 02858M, RTO ID: 121966 Page 11 of 11