CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector BUSINESS MANAGEMENT

Job Area IT SUPPORT
Competency Unit Title INFORMATION SYSTEM TECHNOLOGY MANAGEMENT
The outcome of the CU is to ensure that information system technology management of business activities
are coordinated to ensure sustainability and innovative technology in corporate organisation. The person who
is competent in this CU shall be able to:
Learning outcome  Analyse current usage and sustainability of existing technology
 Manage company’s information technology system
 Analyse business process
 Propose new technology enhancement
Training Credit
Competency Unit Code FB-081-5:2012-C01 Level 5 280 28
Duration Hours
Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
1. Analyse i List of currently 20 Lecture i. Productivity report
current usage available systems in hours of existing
and the company systems
sustainability ii Productivity report on interpreted
of existing usage of existing ii. Overall quality of
technology systems business practice
iii Overall quality and assessed,
efficiency of business discussed and
practice documented
iv Company’s quality according to a
policy prescribed format
i. Examine the 30 hours Demonstrat iii. Effectiveness of
sustainability of ion & the technology
current usage of Project used in
technology information
ii. Examine the system assessed
functionality of the

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
technology used in iv. Sustainability of
information system the existing
iii. Examine the technology
effectiveness of the analysed
technology used in
information system
iv. Document analysis
of sustainability of
existing technology
Attitude :
i. Meticulous in
analysing work
ii. Methodical in
examining data
and information
iii. Meticulous in
writing report
iv. Maintain
confidentiality of
information

2. Manage i. Business operation 40 hours Lecture i. Components of

company’s information flow Information
information ii. ISP (Information Systems(IS)
system System Planning) infrastructure
technology iii. Company information controlled
systems ii. Concepts and
infrastructure which mechanisms of
include: Enterprise
 Computer applications
systems monitored by
 Connectivity using case study
systems approach
 Decision support iii. Implementation of
systems information

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
 Executive systems
Information documented and
Systems presented with
 Application graphics
Software illustration using
iv. Concepts and advance
mechanisms of graphical
Enterprise presentation
applications which software.
includes;
 Enterprise
Resource Planning
(ERP)
 Supply Chain
Management
(SCM)
 Customer
Relationship
Management
(CRM)
 Information asset
management
 Knowledge
Management
System (KMS)
i. Assess business 50 hours Demonstrat
operation ion &
information flow Project
ii. Determine
information system
management
requirement
iii. Plan implementation
of company
information system

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
infrastructure by
utilizing Enterprise
applications such
as; ERP, SCM,
CRM, KMS
iv. Carry out
implementation of
information system
which includes;
 Information
infrastructure
 Data /
information
 Manpower
 Budget allocation
for procurement
of technology
v. Evaluate
effectiveness of
information system
management

Attitude :
i. Meticulous in
analysing work
ii. Methodical in
examining data
and information
iii. Meticulous in
writing report
iv. Maintain
confidentiality of
information

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
3. Perform i. Business process 20 hours Lecture i. Concept and
business analysis methods mechanism of a
process include; seamless
analysis  Process Flow integration of
Diagram business systems
 Timing Analysis interpreted
ii. Risk analysis ii. Integrity of inputs
iii. Functionality and outputs of all
assessment systems
iv. Systems integration examined and
v. Systems integrity checked against
reference data
i. Examine business 30 hours Demonstrat and information
architecture ion & iii. Risk assessment
functionality Project analysis
ii. Ascertain seamless conducted, which
integration of includes the
business systems qualitative and
iii. Ascertain integrity of quantitative
inputs and outputs assessment
iv. Conduct risk calculations.
assessment analysis iv. Business process
v. Document business analysis findings
process analysis Attitude : documented and
findings i. Meticulous in presented
analysing work
ii. Methodical in
examining data
and information
iii. Meticulous in
writing report
iv. Maintain
confidentiality of
information

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
4. Manage new i Categories of 40 hours Lecture i. Design
technology requirements which requirements
implementatio includes; analysed
n  Customer ii. Inventory of new
requirements technology
 Architectural determined
requirements according to
 Structural technology
requirements scanning process
 Functional iii. New technology
requirements implemented into
 Performance information
requirements system
 Design
requirements
 Behavioral
requirements
ii Technology scanning
process which
includes;
 Synthesis of
available
technologies
 Established
relevant
technologies
 Inventory
selected
applicable
technologies
iii Strategic
technological change
iv New technology
products/application

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 Attitude/Safety/En Training Delivery Assessment
Work Activities Related Knowledge Related Skills
vironment Hours Mode Criteria
i Identify key 50 hours Demonstrat
stakeholders ion &
ii Compile Project
stakeholders
requirements
iii Interpret
stakeholder
requirements
iv Synthesize available
technologies
v Inventory the
synthesized new
technology products
/ application
vi Document findings
of the requirement
analysis and the
results of technology
scanning
vii Present to the
management for
approval
viii Deploy project team
to implement the Attitude :
approved proposal i Meticulous in
analysing work
ii Methodical in
examining data
and information
iii Meticulous in
writing report
iv Maintain
confidentiality of
information

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Employability Skills

Core Abilities Social Skills

1. Communication skills
2. Conceptual skills
3. Interpersonal skills
4. Learning skills
NOT APPLICABLE
5. Leadership skills
6. Multitasking and prioritizing
7. Self-discipline
8. Teamwork

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM: Trainees)

1. Computer system 1:1

2. Application software, which include; 1:1
4th. GL RDBMS
 DSS
 ERP
 EIS
 CRM
 KMS
3. Productivity report on usage of existing systems 1:1
4. Company’s policies & procedures 1:1
5. Information system planning (ISP) documentation 1:1
6. Functionality assessment report 1:1
7. System integration documentation 1:1

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References

REFERENCES

1. Keith Pavitt (2003), Technology Management and System Innovation. Printed in Great Britain By Marston Book Services Limited,
Oxford. ISBN 1-85898-874-8.
2. Peter F. Drucker (2011), Technology Management and Society 3rd Edition. British Library Catalogue. ISBN 0-434-90396-5.
3. Goran D. Putnik and Maria Manuela Cunha (2006), Knowledge and Technology Management in Virtual Organisation: Issues, Trends,
Opportunities and Solutions. British in Cataloging In Publication Data. ISBN 1-59904-165-0.
4. Felix B. Tan (2002), Global Perspective In Technology Management. IRM Press. British In Cataloging In Publication Data. ISBN 1-
931777-11-X.

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