Sheets Sheet Type Description Links

Model Assumptions Description of Sheets Model

List Assumptions Lists and model assumptions List
Exp Input Sheet Expense metrics Exp
WaitT Input Sheet Min Max wait time WaitT
Satisfaction Input Sheet Customer, employee satisfaction Satisfaction
FTE Input Sheet Full time equivalents FTE
Vol Input Sheet Volume data Vol
Rev Input Sheet Revenue and Plan data Rev
SalesP Input Sheet Sales person revenue data SalesP
Other Input Sheet How customers find us Other
Calc Calculations sheet Primary calculations page Calc
Piv Calculations sheet Pivot table controlling the model Piv
Check Error trapping Checks and balances for the model Check
Summary Output Sheet Primary output page Summary
Years Format Metric Check
2017 3% Model OK
2018 0 Check Model
2019
2020
Expense State Actual Budget
Wages and Benfits NSW 2,446,427 2,820,991
Advertising and marketing NSW 916,595 956,931
Vehicle NSW 1,065,373 1,128,489
Travel and Entertainment NSW 639,333 637,219
Hiring and Training NSW 1,024,617 1,081,493
Professional fees NSW 890,825 1,127,217
Telephone NSW 1,001,404 954,726
Occupancy NSW 1,117,201 1,188,252
Insurance NSW 807,321 830,927
Wages and Benfits VIC 1,848,872 1,965,838
Advertising and marketing VIC 668,059 610,323
Vehicle VIC 813,997 765,493
Travel and Entertainment VIC 483,172 543,739
Hiring and Training VIC 765,839 714,289
Professional fees VIC 665,838 807,961
Telephone VIC 781,755 861,211
Occupancy VIC 844,318 867,733
Insurance VIC 630,242 770,113
Wages and Benfits QLD 1,407,144 1,670,444
Advertising and marketing QLD 503,039 568,664
Vehicle QLD 599,747 697,213
Travel and Entertainment QLD 363,822 383,609
Hiring and Training QLD 576,803 666,715
Professional fees QLD 590,382 484,764
Telephone QLD 781,713 839,092
Occupancy QLD 728,721 868,651
Insurance QLD 449,538 497,547
Office Description 1 2 3 4 5 6 7
QLD Average Waiting Time 57 73 81 34 54 73 53
QLD Min Waiting Time 31 6 72 5 27 1 13
QLD Max Waiting Time 57 85 96 39 78 75 59
NSW Average Waiting Time 65 83 93 39 62 83 60
NSW Min Waiting Time 35 6 82 5 31 1 14
NSW Max Waiting Time 65 97 110 44 89 86 67
VIC Average Waiting Time 62 80 89 37 59 80 58
VIC Min Waiting Time 34 6 79 5 29 1 14
VIC Max Waiting Time 62 93 105 42 85 82 64
8 9 10 11 12 13 14 15 16 17
48 42 41 62 71 69 73 73 52 42
0 29 4 46 46 14 51 39 33 1
63 49 45 77 99 93 81 86 74 48
55 48 47 71 81 79 83 83 59 48
0 33 4 52 52 16 58 44 37 1
72 56 51 88 113 106 93 98 85 55
52 46 45 68 78 75 80 80 57 46
0 31 4 50 50 15 56 42 36 1
69 53 49 84 108 102 89 94 81 52
18 19 20 21 22 23 24 25 26 27
89 34 69 33 51 84 54 77 67 52
29 17 11 29 49 64 9 74 26 39
117 34 78 40 57 109 64 94 83 53
102 39 79 37 58 96 62 88 77 59
33 19 12 33 56 73 10 85 29 44
134 39 89 46 65 125 73 108 95 60
97 37 75 36 56 92 59 84 73 57
31 18 12 31 53 70 9 81 28 42
128 37 85 44 62 119 70 103 91 58
28 29 30 31 32 33 34 35 36 37
44 54 30 36 52 35 87 34 69 35
30 35 30 8 15 0 80 26 30 21
57 84 45 45 73 48 93 52 97 46
50 62 34 41 59 40 100 39 79 40
34 40 34 9 17 0 92 29 34 24
65 96 51 51 83 55 106 59 111 52
48 59 33 39 57 38 95 37 75 38
33 38 33 8 16 0 88 28 33 23
62 92 49 49 80 52 102 57 106 50
38 39 40 41 42 43 44 45 46 47
57 64 54 77 38 80 68 44 46 40
35 46 15 35 13 33 55 19 46 20
61 74 81 85 39 109 82 62 76 45
65 73 62 88 43 92 78 50 52 46
40 52 17 40 14 37 63 21 52 23
70 85 93 97 44 125 94 71 87 51
62 70 59 84 41 88 74 48 50 44
38 50 16 38 14 36 60 20 50 22
67 81 89 93 42 119 90 68 83 49
48 49 50 51 52
59 71 78 49 78
53 16 58 31 44
84 98 100 79 95
67 81 89 56 89
60 18 66 35 50
96 112 115 90 109
64 78 85 53 85
58 17 63 34 48
92 107 110 86 104
Desc State 2017 2018 2019 2020
Poor NSW 50% 60% 60% 60%
Fair NSW 10% 15% 15% 15%
Good NSW 20% 15% 15% 15%
Excellent NSW 20% 10% 10% 10%
Value NSW 70% 86% 95% 85%
Target NSW 90% 90% 90% 90%
Poor VIC 50% 60% 60% 60%
Fair VIC 10% 15% 15% 15%
Good VIC 20% 15% 15% 15%
Excellent VIC 20% 10% 10% 10%
Value VIC 88% 92% 95% 93%
Target VIC 91% 91% 91% 91%
Poor QLD 50% 60% 60% 60%
Fair QLD 10% 15% 15% 15%
Good QLD 20% 15% 15% 15%
Excellent QLD 20% 10% 10% 10%
Value QLD 85% 87% 90% 93%
Target QLD 92% 92% 92% 92%
FTE State Actual Plan
IT NSW 62 62
Coms NSW 48 42.8
HR NSW 52 50
Finance NSW 66 64.4
Mkting NSW 68 70
Ops NSW 74 69
Nwork NSW 48 39
IT VIC 56 58
Coms VIC 45 39
HR VIC 47 46
Finance VIC 60 59
Mkting VIC 62 64
Ops VIC 67 63
Nwork VIC 45 34
IT QLD 59 55
Coms QLD 45 39
HR QLD 49 47
Finance QLD 62 58
Mkting QLD 61 66
Ops QLD 70 63
Nwork QLD 45 30
State Type Jul Aug Sep Oct Nov Dec Jan
NSW Actual 4,630 5,209 4,948 4,842 4,464 4,555 4,191
VIC Actual 4,888 5,084 5,114 4,812 4,948 5,205 5,508
QLD Actual 2,799 2,739 2,663 2,799 2,966 2,724 2,482
NSW Plan 4,167 5,052 4,552 4,745 4,107 4,236 3,898
VIC Plan 4,497 4,576 4,756 4,427 4,849 5,049 5,012
QLD Plan 2,715 2,465 2,477 2,603 2,877 2,479 2,283
Feb Mar Apr May Jun Total
3,934 3,934 3,980 4,328 4,464 53,478
5,901 5,372 5,372 5,795 6,310 64,309
2,406 2,527 2,784 2,724 2,860 32,472
3,777 3,738 3,582 4,155 4,285 50,293
5,783 4,996 5,318 5,274 6,121 60,657
2,262 2,476 2,673 2,533 2,831 30,674
Category Rev State Jul Aug Sep Oct Nov
Revenue Actual QLD 832,048 873,264 489,762 621,690 902,520
Revenue Actual VIC 816,546 679,558 966,276 610,650 684,614
Revenue Actual NSW 920,920 1,311,161 1,025,133 1,354,286 892,584
Revenue Plan QLD 778,601 796,417 697,843 631,948 771,655
Revenue Plan VIC 752,447 632,668 963,860 580,118 666,491
Revenue Plan NSW 962,361 1,312,472 1,071,264 1,415,229 913,113
Expense Actual QLD 318,841 471,077 431,529 266,892 401,698
Expense Actual VIC 535,054 581,037 567,607 437,984 643,317
Expense Actual NSW 535,350 629,032 549,722 526,268 719,017
Expense Plan QLD 402,420 619,901 606,260 328,207 520,787
Expense Plan VIC 558,529 524,219 705,033 519,858 570,334
Expense Plan NSW 623,674 795,688 707,424 723,615 812,543
EBIT Actual QLD 513,207 402,187 58,233 354,798 500,822
EBIT Actual VIC 281,492 98,521 398,669 172,666 41,297
EBIT Actual NSW 385,570 682,129 475,411 828,018 173,567
EBIT Plan QLD 376,181 176,516 91,583 303,741 250,868
EBIT Plan VIC 193,918 108,449 258,827 60,259 96,157
EBIT Plan NSW 338,688 516,784 363,840 691,614 100,570
Dec Jan Feb Mar Apr May Jun
901,968 742,900 772,800 777,400 731,400 752,100 791,200
643,057 841,800 860,200 894,700 814,200 823,400 880,900
998,020 1,196,000 1,202,900 1,235,100 1,147,700 1,159,200 1,276,500
771,183 695,180 704,794 790,227 743,468 643,046 676,476
710,904 775,719 800,846 892,463 773,490 797,875 836,855
976,149 1,249,820 1,204,103 1,290,680 1,199,347 1,185,862 1,435,514
532,820 565,644 706,092 610,803 533,191 572,649 589,673
527,166 703,223 662,388 741,375 701,930 737,429 663,582
990,627 1,049,705 1,027,830 951,076 836,673 939,891 1,153,905
708,104 588,464 587,854 624,903 515,999 570,687 603,115
647,261 641,932 722,283 805,033 739,038 733,374 739,804
742,231 1,078,345 1,127,807 1,067,781 998,354 1,020,418 1,028,364
369,148 177,256 66,708 166,597 198,209 179,451 201,527
115,891 138,577 197,812 153,325 112,270 85,971 217,318
7,393 146,295 175,070 284,024 311,027 219,309 122,595
63,079 106,715 116,939 165,324 227,470 72,359 73,361
63,643 133,787 78,563 87,430 34,452 64,501 97,051
233,918 171,475 76,296 222,899 200,992 165,443 407,150
Total
9,189,052
9,515,901
13,719,504
8,700,836
9,183,736
14,215,913
6,000,909
7,502,092
9,909,096
6,676,699
7,906,699
10,726,244
3,188,143
2,013,809
3,810,408
2,024,136
1,277,037
3,489,669
Salesperson Date State Revenue Budget
John Smith 27-Jan NSW 61,600 51,520
Paddy Ryder 27-Jan NSW 19,635 16,244
Gerry Spring 4-Jan NSW 168,300 145,350
Matt Carter 4-Jan NSW 21,599 16,958
Harry Sims 12-Jan NSW 79,200 68,400
Ben Brown 12-Jan QLD 202,800 171,120
Nate Sire 8-Jan QLD 46,000 42,320
Nancy Scoles 4-Jan QLD 46,000 41,860
Sarah Xie 29-Jan QLD 76,500 72,675
Jo Scoles 3-Jan VIC 40,530 37,693
Soffie Parks 6-Jan VIC 220,000 198,000
Mohan Renz 28-Jan VIC 184,000 165,600
Bill Worp 8-Jan VIC 76,500 70,380
Jenny Mac 1-Jan NSW 79,200 76,742
Mary Moe 1-Jan NSW 202,400 204,740
John Smith 1-Jan NSW 13,156 13,308
Paddy Ryder 28-Jan NSW 44,583 44,623
Gerry Spring 28-Jan NSW 111,320 110,236
Ben Brown 9-Jan QLD 179,916 172,417
Nate Sire 6-Jan QLD 56,000 59,688
Nancy Scoles 8-Feb QLD 220,000 242,221
Sarah Xie 3-Feb QLD 48,000 50,599
Valerio Smilt 3-Feb VIC 220,000 231,913
Harry Trilter 6-Feb VIC 56,000 59,688
Betty Renter 28-Feb VIC 56,000 61,000
Erik Amil 8-Feb VIC 61,600 60,344
John Smith 8-Feb NSW 76,500 82,435
Paddy Ryder 25-Feb NSW 105,600 106,821
Gerry Spring 26-Feb NSW 90,000 89,124
Harry Sims 6-Feb NSW 270,300 267,668
Ben Brown 4-Feb QLD 188,100 171,156
Nate Sire 3-Feb QLD 11,960 11,589
Nancy Scoles 9-Mar QLD 87,750 88,765
Sarah Xie 9-Mar QLD 163,560 160,226
Jo Scoles 6-Mar VIC 56,000 54,262
Soffie Parks 8-Mar VIC 220,000 215,516
Mohan Renz 8-Mar VIC 46,000 44,083
Bill Worp 25-Mar VIC 50,000 48,448
Jenny Mac 8-Mar NSW 163,560 165,451
Mary Moe 3-Mar NSW 48,000 45,999
John Smith 3-Mar NSW 220,000 220,201
Gerry Spring 10-Mar NSW 17,850 17,866
Tom Reece 1-Mar QLD 100,124 98,060
Micky Ward 28-Mar QLD 184,000 178,290
Bob Martin 4-Apr QLD 17,850 17,866
Brenda Jane 12-Apr QLD 72,000 72,066
Valerio Smilt 12-Apr VIC 184,000 182,209
Harry Trilter 8-Apr VIC 46,000 45,062
Betty Renter 4-Apr VIC 46,000 45,062
Erik Amil 29-Apr VIC 84,150 75,755
John Smith 10-Apr NSW 105,600 104,572
Paddy Ryder 10-Apr NSW 46,000 44,573
Gerry Spring 11-Apr NSW 17,850 17,677
Matt Carter 1-Apr NSW 79,200 72,832
Harry Sims 29-May NSW 76,500 74,126
Tom Reece 3-May QLD 40,530 39,272
Micky Ward 6-May QLD 220,000 213,173
Nancy Scoles 28-May QLD 184,000 184,168
Sarah Xie 8-May QLD 76,500 74,126
Jo Scoles 10-May VIC 11,960 11,589
Soffie Parks 7-May VIC 184,000 178,290
Mohan Renz 10-May VIC 90,000 86,249
Bill Worp 10-May VIC 105,600 106,821
Jenny Mac 28-May NSW 101,200 98,060
Mary Moe 9-May NSW 87,750 84,093
John Smith 9-May NSW 163,560 165,451
Paddy Ryder 6-May NSW 56,000 56,051
Gerry Spring 8-May NSW 220,000 210,830
Tom Reece 25-May QLD 51,000 48,981
Micky Ward 26-May QLD 74,725 75,589
Nancy Scoles 26-May QLD 40,530 40,999
Sarah Xie 26-May QLD 101,200 100,215
Valerio Smilt 29-May VIC 56,000 54,858
Harry Trilter 6-May VIC 76,500 74,941
Betty Renter 4-May VIC 291,600 288,761
Erik Amil 4-May VIC 30,800 26,833
John Smith 11-Jun NSW 17,850 18,057
Paddy Ryder 11-Jun NSW 11,960 11,844
Gerry Spring 1-Jun NSW 72,000 70,532
Harry Sims 28-Jun NSW 40,530 39,272
Ben Brown 28-Jun QLD 101,200 96,982
Nate Sire 9-Jun QLD 87,750 84,093
Nancy Scoles 9-Jun QLD 163,560 160,226
Sarah Xie 6-Jun QLD 56,000 55,455
Jo Scoles 8-Jun VIC 220,000 213,173
Soffie Parks 8-Jun VIC 46,000 46,532
Mohan Renz 25-Jun VIC 50,000 48,981
Bill Worp 26-Jun VIC 74,725 73,202
Jenny Mac 3-Jun NSW 48,000 48,044
Mary Moe 3-Jun NSW 220,000 220,201
John Smith 10-Jun NSW 51,000 51,047
Gerry Spring 11-Jun NSW 220,000 213,173
Ben Brown 28-Jun QLD 184,000 184,168
Nate Sire 9-Jun QLD 40,530 38,841
Nancy Scoles 6-Jun QLD 76,500 73,311
Sarah Xie 8-Jun QLD 76,500 75,755
Valerio Smilt 25-Jun VIC 105,600 106,821
Harry Trilter 26-Jun VIC 90,000 89,124
Betty Renter 29-Jun VIC 202,800 200,826
Erik Amil 6-Jun VIC 153,000 154,769
John Smith 9-Jul NSW 163,560 156,743
Paddy Ryder 6-Jul NSW 56,000 55,455
Gerry Spring 8-Jul NSW 220,000 222,543
Matt Carter 25-Jul NSW 55,000 50,046
Harry Sims 26-Jul NSW 74,725 73,997
Tom Reece 26-Jul QLD 44,583 40,136
Micky Ward 26-Jul QLD 101,200 101,292
Brenda Jane 29-Jul QLD 56,000 54,262
Brenda Jane 6-Jul QLD 76,500 77,384
Jo Scoles 4-Jul VIC 291,600 285,656
Soffie Parks 4-Jul VIC 28,000 26,833
Mohan Renz 8-Jul VIC 163,560 165,451
Bill Worp 3-Jul VIC 48,000 47,022
Jenny Mac 6-Jul NSW 76,500 73,311
Mary Moe 28-Aug NSW 184,000 178,290
John Smith 8-Aug NSW 76,500 76,570
Paddy Ryder 10-Aug NSW 11,960 12,098
Gerry Spring 7-Aug NSW 184,000 184,168
Tom Reece 10-Aug QLD 105,600 102,323
Micky Ward 10-Aug QLD 46,000 46,532
Bob Martin 11-Aug QLD 17,850 17,486
Brenda Jane 11-Aug QLD 11,960 11,589
Valerio Smilt 1-Aug VIC 72,000 68,999
Harry Trilter 1-Aug VIC 184,000 180,249
Betty Renter 1-Aug VIC 11,960 11,970
Erik Amil 28-Aug VIC 40,530 39,704
John Smith 26-Aug NSW 74,725 73,202
Paddy Ryder 26-Aug NSW 40,530 39,704
Gerry Spring 26-Aug NSW 101,200 100,215
Harry Sims 4-Aug NSW 291,600 279,446
Tom Reece 4-Aug QLD 28,000 26,833
Micky Ward 10-Sep QLD 46,000 44,083
Nancy Scoles 11-Sep QLD 17,850 17,106
Sarah Xie 11-Sep QLD 11,960 11,844
Jo Scoles 1-Sep VIC 72,000 72,066
Soffie Parks 1-Sep VIC 184,000 180,249
Mohan Renz 1-Sep VIC 11,960 11,462
Bill Worp 28-Sep VIC 40,530 40,136
Jenny Mac 26-Sep NSW 74,725 73,997
Mary Moe 26-Sep NSW 40,530 39,704
John Smith 26-Sep NSW 101,200 96,982
Gerry Spring 6-Sep NSW 76,500 75,755
Tom Reece 4-Sep QLD 28,000 27,429
Micky Ward 8-Sep QLD 163,560 158,485
Bob Martin 3-Sep QLD 48,000 45,999
Brenda Jane 3-Sep QLD 220,000 215,516
Valerio Smilt 10-Sep VIC 51,000 49,417
Harry Trilter 6-Oct VIC 220,000 215,516
Betty Renter 28-Oct VIC 184,000 180,249
Erik Amil 8-Oct VIC 76,500 73,311
John Smith 1-Oct NSW 72,000 69,766
Paddy Ryder 1-Oct NSW 184,000 186,127
Gerry Spring 1-Oct NSW 11,960 11,844
Brendan Maynard 28-Oct NSW 101,200 102,370
Harry Sims 9-Oct NSW 87,750 86,896
Tom Reece 9-Oct QLD 163,560 163,709
Micky Ward 6-Oct QLD 56,000 56,051
Nancy Scoles 8-Oct QLD 220,000 217,858
Sarah Xie 8-Oct QLD 46,000 44,573
Jo Scoles 25-Oct VIC 50,000 50,046
Soffie Parks 26-Oct VIC 74,725 72,406
Mohan Renz 26-Oct VIC 40,530 40,136
Bill Worp 26-Oct VIC 101,200 96,982
Jenny Mac 10-Oct NSW 51,000 49,417
Mary Moe 10-Oct NSW 17,850 17,106
John Smith 11-Oct NSW 220,000 220,201
Gerry Spring 28-Oct NSW 184,000 180,249
Tom Reece 6-Oct QLD 76,500 76,570
Micky Ward 8-Oct QLD 76,500 77,384
Bob Martin 10-Nov QLD 105,600 103,447
Brenda Jane 10-Nov QLD 46,000 45,552
Valerio Smilt 11-Nov VIC 17,850 16,244
Harry Trilter 11-Nov VIC 11,960 11,242
Betty Renter 1-Nov VIC 72,000 64,800
Erik Amil 1-Nov VIC 184,000 172,960
John Smith 8-Nov NSW 46,000 43,700
Paddy Ryder 25-Nov NSW 50,000 46,000
Gerry Spring 26-Nov NSW 74,725 68,000
Harry Sims 29-Nov NSW 56,000 52,640
Tom Reece 6-Nov QLD 76,500 69,615
Micky Ward 4-Nov QLD 291,600 262,440
Nancy Scoles 4-Nov QLD 28,000 26,600
Sarah Xie 8-Nov QLD 163,560 152,111
Jo Scoles 3-Nov VIC 48,000 43,680
Soffie Parks 3-Nov VIC 220,000 200,200
Mohan Renz 10-Nov VIC 51,000 48,450
Bill Worp 10-Nov VIC 17,850 16,244
Data State Stream Type Percentage
Orders NSW Store Orders 50
Orders NSW Online Orders 20
Orders NSW Mail Orders 30
Orders NSW Store Plan 48
Orders NSW Online Plan 20
Orders NSW Mail Plan 32
Orders VIC Store Orders 44
Orders VIC Online Orders 24
Orders VIC Mail Orders 32
Orders VIC Store Plan 45
Orders VIC Online Plan 25
Orders VIC Mail Plan 30
Orders QLD Store Orders 40
Orders QLD Online Orders 50
Orders QLD Mail Orders 10
Orders QLD Store Plan 42
Orders QLD Online Plan 39
Orders QLD Mail Plan 19

Data FTE State Actual Plan

Issues IT NSW 6.2 6.2
Issues Coms NSW 4.8 4.28
Issues HR NSW 5.2 5
Issues Finance NSW 6.6 6.44
Issues Mkting NSW 6.8 7
Issues Ops NSW 7.4 6.9
Issues Nwork NSW 4.8 3.9
Issues IT VIC 5.6 5.8
Issues Coms VIC 4.5 3.9
Issues HR VIC 4.7 4.6
Issues Finance VIC 6 5.9
Issues Mkting VIC 6.2 6.4
Issues Ops VIC 6.7 6.3
Issues Nwork VIC 4.5 3.4
Issues IT QLD 5.9 5.5
Issues Coms QLD 4.5 3.9
Issues HR QLD 4.9 4.7
Issues Finance QLD 6.2 5.8
Issues Mkting QLD 6.1 6.6
Issues Ops QLD 7 6.3
Issues Nwork QLD 4.5 3
FTE State Actual Plan
IT QLD 59 55
Coms QLD 45 39
HR QLD 49 47
Finance QLD 62 58
Mkting QLD 61 66
Ops QLD 70 63
Nwork QLD 45 30

Expense State Actual Plan

Wages and Benfits QLD 1,407,144 1,670,444
Telephone QLD 781,713 839,092
Occupancy QLD 728,721 868,651
Vehicle QLD 599,747 697,213
Professional fees QLD 590,382 484,764
Hiring and Training QLD 576,803 666,715
Advertising and marketing QLD 503,039 568,664
Insurance QLD 449,538 497,547
Travel and Entertainment QLD 363,822 383,609
6,000,909 6,676,699

State Satisfaction PY Satis Change Promoter PY Prom

NSW 82.3% 85.2% -2.9% 44.1% 42.9%
VIC 80.4% 82.3% -1.9% 38.2% 41.5%
QLD 76.5% 73.2% 3.3% 39.4% 40.8%

QLD 77% 24% 3% 39% 61%

Year State 2017 2018 2019 2020

Poor QLD 50% 60% 60% 60%
Fair QLD 10% 15% 15% 15%
Good QLD 20% 15% 15% 15%
Excellent QLD 20% 10% 10% 10%
Value QLD 85% 87% 90% 93%
Target QLD 92% 92% 92% 92%

Type State Act Plan Jul Aug Sep

Revenue QLD Actual 832,048 873,264 489,762
Revenue QLD Plan 778,601 796,417 697,843
Expense QLD Actual 318,841 471,077 431,529
Expense QLD Plan 402,420 619,901 606,260
EBIT QLD Actual 513,207 402,187 58,233
EBIT QLD Plan 376,181 176,516 91,583
Revenue QLD Actual 832,048 873,264 489,762
Revenue QLD Plan 778,601 796,417 697,843

EBIT QLD Actual 513,207 402,187 58,233

EBIT QLD Plan 376,181 176,516 91,583

Volumes Jul Aug Sep

Volumes QLD Actual 2,799 2,739 2,663
Volumes QLD Plan 2,715 2,465 2,477

State Stream Type Percentage

QLD Store Orders 40
QLD Online Orders 50
QLD Mail Orders 10

QLD Store Plan 42

QLD Online Plan 39
QLD Mail Plan 19

Department State Actual Plan

Coms QLD 4.5 3.9
Finance QLD 6.2 5.8
HR QLD 4.9 4.7
IT QLD 5.9 5.5
Mkting QLD 6.1 6.6
Nwork QLD 4.5 3
Ops QLD 7 6.3
Grand Total 39.1 35.8

Waiting Time Average Waiting Min Waiting Max Waiting Time

1 57 31 57
2 73 6 85
3 81 72 96
4 34 5 39
5 54 27 78
6 73 1 75
7 53 13 59
8 48 0 63
9 42 29 49
10 41 4 45
11 62 46 77
12 71 46 99
13 69 14 93
14 73 51 81
15 73 39 86
16 52 33 74
17 42 1 48
18 89 29 117
19 34 17 34
20 69 11 78
21 33 29 40
22 51 49 57
23 84 64 109
24 54 9 64
25 77 74 94
26 67 26 83
27 52 39 53
28 44 30 57
29 54 35 84
30 30 30 45
31 36 8 45
32 52 15 73
33 35 0 48
34 87 80 93
35 34 26 52
36 69 30 97
37 35 21 46
38 57 35 61
39 64 46 74
40 54 15 81
41 77 35 85
42 38 13 39
43 80 33 109
44 68 55 82
45 44 19 62
46 46 46 76
47 40 20 45
48 59 53 84
49 71 16 98
50 78 58 100
51 49 31 79
52 78 44 95
Change
1.2%
-3.3%
-1.4%

-1%

Oct Nov Dec Jan Feb Mar Apr

621,690 902,520 901,968 742,900 772,800 777,400 731,400
631,948 771,655 771,183 695,180 704,794 790,227 743,468
266,892 401,698 532,820 565,644 706,092 610,803 533,191
328,207 520,787 708,104 588,464 587,854 624,903 515,999
354,798 500,822 369,148 177,256 66,708 166,597 198,209
303,741 250,868 63,079 106,715 116,939 165,324 227,470
 621,690 902,520 901,968 742,900 772,800 777,400 731,400
631,948 771,655 771,183 695,180 704,794 790,227 743,468

354,798 500,822 369,148 177,256 66,708 166,597 198,209

303,741 250,868 63,079 106,715 116,939 165,324 227,470

Oct Nov Dec Jan Feb Mar Apr

2,799 2,966 2,724 2,482 2,406 2,527 2,784
2,603 2,877 2,479 2,283 2,262 2,476 2,673
May Jun Total Summary
752,100 791,200 9,189,052
643,046 676,476 8,700,836
572,649 589,673 6,000,909
570,687 603,115 6,676,699
179,451 201,527 3,188,143
72,359 73,361 2,024,136
 752,100 791,200 9,189,052
643,046 676,476 8,700,836

179,451 201,527 3,188,143 3.2 m

72,359 73,361 2,024,136 2.0 m

May Jun Total

2,724 2,860 32,472
2,533 2,831 30,674
State QLD

Data
SalespersoSum - Rev Sum - Budget
Ben Brown 856,016 795,843
Bob Martin 189,300 184,799
Brenda Jan 482,460 476,369
Micky War ### ###
Nancy Scol ### ###
Nate Sire 242,240 236,531
Sarah Xie 819,780 797,578
Tom Reece 714,397 692,927
Total Resul ### ###
Desc Actual Plan Check
Wages and Benfits 1,407,144 1,670,444
Advertising and marketing 503,039 568,664
Vehicle 599,747 697,213
Travel and Entertainment 363,822 383,609
Hiring and Training 576,803 666,715
Professional fees 590,382 484,764
Telephone 781,713 839,092
Occupancy 728,721 868,651
Insurance 449,538 497,547

Total 6,000,909 6,676,699

Plan - - -

Dept Actual Plan Check

IT 59 55
Coms 45 39
HR 49 47
Finance 62 58
Mkting 61 66
Ops 70 63
Nwork 45 30

Total 391 358

Check 0 0 -

Type Actual Check

Revenue 9,189,052 -
Expense 6,000,909 -
EBIT 3,188,143 -

Type Plan Check

Revenue 8,700,836 -
Expense 6,676,699 -
EBIT 2,024,136 -

Type Actual Plan Check

Volumes 32,472 30,674

Check - - -

Check 1 0
Model Status Model OK
Corporate Summary by State
Expense Actual Budget Var
Wages and Benfits 1,407 1,670 15.8%
Telephone 782 839 6.8%
Occupancy 729 869 16.1%
Vehicle 600 697 14.0%
Professional fees 590 485 (21.8%)
Hiring and Training 577 667 13.5%
Advertising and marketing 503 569 11.5%
Insurance 450 498 9.6%
Travel and Entertainment 364 384 5.2%

Store Sales by Sales Person Actual Budget Var

Ben Brown 856 796 7.6%

Bob Martin 189 185 2.4%
Brenda Jane 482 476 1.3%
Micky Ward 1,260 1,213 3.8%
9.2 m 8.7 m
Nancy Scoles 1,084 1,093 (0.8%)
Nate Sire 242 237 2.4%
Sarah Xie 820 798 2.8%
Tom Reece 714 693 3.1%
Total 5,648 5,490
Issues by Department
10%
Actual Plan
7
6.2 40%
5.9 6.1
50%
4.9 Store
4.5 4.5
Expense by Type Online

Mail
19%
42%

39%
3.9 5.8 4.7 5.5 6.6 3 6.3
Coms Finance HR IT Mkting Nwork Ops Revenue by Type

Model Status Model OK

y by State EBIT 3.2 m
PLAN
2.0 m
Chart of Actual FTE Actual v Plan

Actual Plan

Revenue Actual v Budget Customer Satisfaction Net Promoter Score

h 3.3% on PY i 1.4% on PY

9.2 m 8.7 m 77 39
% %
Actual Plan

Customer Satisfaction
10%
7
40% 100%
50%
Store 80%

Expense by Type Online

60%
Mail
19% 40%
42%
20%
39%
6.3 0%
Ops Revenue by Type 2017 2018 2019 2020
 This shape represents a slicer.
Slicers can be used in at least
Excel 2010.
Averate Wait time (Seconds)
If the shape was modified in an
min/max Average earlier version of Excel, or if
150
the workbook was saved in
Excel 2003 or earlier, the slicer
cannot be used.
100

50

Revenue V Plan
1,000 Actual Plan
900
800
700
600
500
400
300
200
100

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Customer Volumes by Month

4k Actual Plan
3k
3k
2k
2k
1k
1k
k
Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun