Questionnaire Assignment
GROUP 3 (Section: 03)
DONE BY:
1.Sajid Hasan Rafsan (ID: 173011083)
2. Mir Mohammad Asir Uddin (ID: 172011134)
3. Md Mehedi Hassan (ID:163011095)
Independent Variables
Amount of Money Transacted
Individual Earnings on A Monthly Basis
Earnings of The Family on A Monthly Basis
Economic Status
Technological Literacy
Reasons behind Consideration
The amount of money that is transacted is
vital information. This is because the amount
of money that is transacted is essential in
measuring the inclusion of the lower socio-
economic community.
The amount of earnings that a person has
provides a detailed indication of their position
in the socio-economic community. Hence by
calculating their monthly income their socio-
economic communal position will be
determinable.
The total amount of earnings of the family is
equally essential in identifying their position
in socio-economic community. This is
because the scenario of an individual earning
low while his total family income being high
is possible hence in order to avoid such
scenarios this variable is also being
considered.
This variable is significant as people who earn
a certain amount are most likely to use mobile
financial services.
This variable is vital as people who are unable
to use technological devices are most likely to
feel uninterested in using the mobile financial
services due to their lack of knowledge and
risk-averse tendencies.
Respondents- The respondents for this survey are mostly people who live away from their
families for the purpose of job and are therefore required to send money for their support and
also those who prefer to use mobile financial services instead of bank due to the small amount of
money and the immediacy of it.

Demographic Section
Age
Below 15 15-20 20-25 25-30 Above 30
Gender
Male Female
Marital Status
Single Married Separated Widowed Divorced
Educational Qualification
No formal Primary Secondary Tertiary Other forms
education of Education
Individual Monthly Income
Less than 10,001~15,000 15,001~20,000 20,001~25,000 More than
10,000 20,000
Monthly Income of Individual
Less than 10,000 10,001~15,000 15,001~20,000 20,001~25,000 More than
25,001

Knowledge Based Section

Do you use mobile financial services?
Yes No
How many distinct mobile financial services companies do you use?
1 2 3 4 More Than
4
Which Mobile Financial Service do you use the most?
bKash Rocket Nogod UCash Others
What is your total amount of transaction made on mobile financial services on a monthly
basis?
Less than 10,001~15,000 15,001~20,000 20,001~25,000 More than
10,000 20,000
How do you conduct the transaction made on mobile financial services on a regular basis?
Personal Account Merchant Account Acquaintance’s Other
Account Method
Service Based Section
“Mobile Financial Services have increased the ease of transaction of money”-Do you agree
with this statement?
Strongly Agree Neutral Disagree Strongly
 Agree Disagree
What is your primary purpose of transacting through mobile financial services?
Family Support Utility Bills Payment Others
How did you become aware about mobile financial services?
Through Through Through Referral Others
TV/Radio/Online Posters/Brochures/Leaflets/Newspaper of Acquaintances,
Advertisement Advertisement Company Agents
“Mobile Financial Services have decreased the scope of embezzlement during transaction of
money”-Do you agree with this statement?
Strongly Agree Neutral Disagree Strongly
Agree Disagree
Have you referred others for using mobile financial services?
Yes No
Finance Based Section
How much does it cost for you to use mobile financial services on a monthly basis?
Less than 101~200 201~300 301~400 401~500 More than
100 501
How much did it cost for you to transact money before using financial services on a monthly
basis?
Less than 101~200 201~300 301~400 401~500 More than
100 501
“The costs associated for the purpose of using mobile financial services are set at bare
minimum”- Do you agree with this statement?
Strongly Agree Neutral Disagree Strongly
Agree Disagree
“There should be discounts in costs associated for the purpose of using mobile financial
services”- Do you agree with this statement?
Strongly Agree Neutral Disagree Strongly
Agree Disagree
“The costs associated for the purpose of using mobile financial services should be payable at a
later date rather than instantaneously”- Do you agree with this statement?
Strongly Agree Neutral Disagree Strongly
Agree Disagree
Recommendation Based Section
What sort of benefits shall be awarded for using mobile financial services?
Line of Credit Interest on Discount on Installment Pay Others
Deposit Future Facilities
Transactions
What improvement shall mobile financial services should bring?
 Increase in Agents Increase in Ease of Decrease in the Cost Others
Usage of The App of Transactions
Do you plan to keep on using mobile financial services in the future based on your current
perspective?
Yes No