LO 1 APPLYING QUALITY STANDARDS
(SUMMARY)
A QUALITY STANDARDS are defined as documents
that provide requirements, specifications,
guidelines or characteristics that can be used
consistently to ensure that materials, products,
processes, and services are fit for their purpose.
USERS OF QUALITY STANDARD:
1. ORGANIZATION
2. QUALITY ASSURANCE
3. PRODUCT ENGINEERS
4. REGULATORS
5. ENVIRONMENTAL PERSONNELS
6. STANDARD OFFICERS
7. OTHERS (STAKEHOLDERS, GOVERNEMENT
AGENCIES, SUPPLIERS AND ETC.)
IMPORTANTS:
1. FOR BUSINESSES: It served as business tool for
success. Standardization leads to lower costs by
reducing.
2. FOR GLOBAL ECONOMY: Ensure the compliance
of standard product that will be used for further
processing.
3. FOR CONSUMERS: It served as safeguards from
depicts and further disturbance of consumers.
HOW TO IDENTIFY CLIENTS
1. KNOW THEIR BUSINESS.
2. LISTEN:
 Listen to understand
 Maintain eye contact
 Minimize distraction
 Listen for every opportunity
3. ASK QUESTIONS AND PARAPHASE FOR
UNDERSTANDING
4. BRING NE IDEAS TO THE TABLE
5. CONTINUE TO CIRCLE BACK WITH THE CLIENT
 Conduct a post-project session with the
client.
 Conduct periodic review on a schedule
 Call clients regularly
ASSESS OWN WORK
 EVALUATING YOUR OWN PERFORMANCE
 CHECK YOUR ATTITUDES
 BE REFLECTIVE
 KEEP A FILE
 FIND OUT THE SUPERVISOR’S
EXPECTATIONS
 GET FEEDBACK FROM OTHERS
 BE A TEAM PLAYER
 PLAN AHEAD
10 TIPS ON HOW TO ENGAGE EMPLOYEES
THROUGH CONTINUOUS IMPROVEMENT
1. COMMUNICATE EXPECTATIONS.
Communication is expected on regular basis. So
that both parties will be updated from time to
time.
2. MANAGE SMALL IMPROVEMENTS. Changing
everything at once can cause confusion and
frustration in the organization. It is advice to
make changes in small amount at a time.
3. GIVE FEEDBACK. Give employee’s feedback not
just on yearned reviews, instead all throughout
the year.
4. UNLEASH THE POTENTIAL OF YOUR
EMPLOYEES. The outstanding qualities and
talents of your team members could provide
the organization new ideas that could be
innovative.
5. CELEBRATE INNOVATION. Empower your
employees and let them explore. No one will
take risk in the company if they feel there is
lack of support and understanding.
6. PROMOTE A CREATIVE WORK ENVIRONMENT.
Sometimes, when the work environment is too
serious and too strict, it can hinder creatively
and continuous improvement.
7. ORGANIZE CONTINUOUS IMPROVEMENT
TEAMS. A more efficient way of encouraging
continuous improvement teams.
8. REWARD IMPROVEMENTS. Encourage
employees to think out-of-the-box by coming
up with enticing rewards if ideas will be feasible
and implemented successfully.
9. EVERY EMPLOYEE MATTERS. Every team
member who welcomes clients in the
 workplace, answer phone calls, cleans the
offices – every single one matters and their
work brings integrity to the company.
10. DIVERSITY AMONG EMPLOYEES. An
organization that has diverse team members
may come together to produce more solutions.