KPI's Detailed Names

Campaign Name of Campaign

Team Members Name of the Team
Number of Visitors The number of selected visitors (sessions) to tagged pages on your website
Cold Leads Cold Leads are visitors that do not trigger a business rule
Hot Leads The number of Hot Leads on your site. Hot Leads are visitors that trigger a business rule
Proactive Chats The number of accepted proactive (rule-generated) invitations that become actual chats
Button Chats The number of chats that were a result of the click-to-chat button
Transfer Chats Chats that are transferred internally
Offline Clicks The number of times a visitor clicked the chat button while operators were not online
Busy Clicks The number of times a visitor clicked on the chat button while operators were busy. Multi
Available Clicks The number of times a visitor clicked on the chat button while operators were available t
Button Click Rate The percentage of visitors that viewed and clicked on a chat button
Proactive Chat Rate The percentage of accepted proactive (rule-generated) invitations that become chats. Th
Number of Sessions Fired The number of visitor sessions during which a rule fired. Multiple occurrences in a single
Number of times Sessions Fired The number of times a rule fired. Multiple occurrences in a single session are counted mu
Invitations (Rule Generated) The number of proactive invitations sent
Invitations Accepted The number of proactive invitations that were accepted by visitors
Invitations Declined The number of proactive invitations that were declined by visitors
Invitations Ignored The number of proactive invitations that timed out or were ignored by visitors
Excellent Rating given by Customer
Good Rating given by Customer
Fair Rating given by Customer
Poor Rating given by Customer
CSAT% Customer Satisfaction Score
our website

at trigger a business rule

that become actual chats (does not count chat transfers)

rators were not online

operators were busy. Multiple clicks by a single user are counted multiple times
operators were available to chat. Multiple clicks by a single visitor are counted multiple times

ns that become chats. This does not include visitors who abandon before starting a chat with an agent
e occurrences in a single session are counted once
le session are counted multiple times

ored by visitors
 Team Team Members Product Sale Date Region Login Hours
Team A Sydnee Proactive Chat 6/1/2014 Alabama 7.0
Team A Amber Button Chat 6/1/2014 California 7.5
Team A Constance Product 1 6/1/2014 Colorado 8.0
Team A Nola Product 2 6/1/2014 Connecticut 8.3
Team A Libby Product 1 6/1/2014 Florida 7.3
Team A Tashya Product 2 6/1/2014 Hawaii 7.9
Team A Flavia Product 1 6/1/2014 Alabama 7.6
Team A Guinevere Product 2 6/1/2014 California 7.0
Team A Darryl Product 1 6/1/2014 Colorado 7.5
Team A Farrah Product 2 6/1/2014 Connecticut 8.0
Team B Rowan Product 1 6/1/2014 Florida 8.3
Team B Quyn Product 2 6/1/2014 Hawaii 7.3
Team B Xantha Product 1 6/1/2014 Alabama 7.9
Team B Winifred Product 2 6/1/2014 California 7.6
Team B Iona Product 1 6/1/2014 Colorado 7.0
Team B Keelie Product 2 6/1/2014 Connecticut 7.5
Team B Brynne Product 1 6/1/2014 Florida 8.0
Team B Sierra Product 2 6/1/2014 Hawaii 8.3
Team B Gay Product 1 6/1/2014 Alabama 7.3
Team B Inez Product 2 6/1/2014 California 7.9
TTT THT Sales SPH Revenue RPH Calls Excellent Good
6.0 0.5 22 3.14 748 106.86 358 24 40
6.5 0.7 19 2.53 646 86.13 323 20 35
7.0 0.3 16 2.00 544 68.00 310 29 32
7.3 0.8 21 2.53 714 86.02 327 25 36
6.3 0.2 23 3.15 782 107.12 367 27 37
6.9 0.6 24 3.04 816 103.29 379 23 37
6.6 0.5 15 1.97 510 67.11 302 24 37
6.0 0.7 19 2.71 646 92.29 380 21 32
6.5 0.3 20 2.67 680 90.67 394 30 38
7.0 0.8 24 3.00 816 102.00 321 27 32
7.3 0.2 25 3.01 850 102.41 348 20 38
6.3 0.6 21 2.88 714 97.81 381 23 34
6.9 0.5 24 3.04 816 103.29 335 28 31
6.6 0.7 18 2.37 612 80.53 327 23 30
6.0 0.3 23 3.29 782 111.71 369 21 40
6.5 0.8 24 3.20 816 108.80 365 29 34
7.0 0.2 19 2.38 646 80.75 370 27 38
7.3 0.6 15 1.81 510 61.45 302 21 34
6.3 0.5 18 2.47 612 83.84 316 28 33
6.9 0.7 25 3.16 850 107.59 330 24 32
Fair Poor Total CSAT%
32 15 111 0.58
34 15 104 0.53
30 11 102 0.60
33 12 106 0.58
36 12 112 0.57
33 11 104 0.58
33 12 106 0.58
33 11 97 0.55
35 13 116 0.59
40 14 113 0.52
30 10 98 0.59
36 11 104 0.55
33 15 107 0.55
33 11 97 0.55
34 10 105 0.58
36 14 113 0.56
33 14 112 0.58
36 13 104 0.53
34 11 106 0.58
30 10 96 0.58
Campaign Date Team Members Number of Visitors Cold Leads Hot Leads Proactive Chats
Campaign1 7/25/2021 Sydnee 110 76 34 79
Campaign1 7/25/2021 Amber 120 74 46 70
Campaign1 7/25/2021 Constance 100 76 24 75
Campaign1 7/25/2021 Nola 105 72 33 75
Campaign1 7/25/2021 Libby 102 73 29 70
Campaign1 7/25/2021 Tashya 108 76 32 75
Campaign1 7/25/2021 Flavia 109 80 29 79
Campaign1 7/25/2021 Guinevere 116 73 43 80
Campaign1 7/25/2021 Darryl 109 80 29 78
Campaign1 7/25/2021 Farrah 108 79 29 71
Campaign1 7/25/2021 Rowan 117 77 40 77
Campaign1 7/25/2021 Quyn 117 71 46 76
Campaign1 7/25/2021 Xantha 102 73 29 72
Campaign1 7/25/2021 Winifred 105 80 25 79
Campaign1 7/25/2021 Iona 114 72 42 77
Campaign1 7/25/2021 Keelie 105 80 25 75
Campaign1 7/25/2021 Brynne 102 73 29 78
Campaign1 7/25/2021 Sierra 112 74 38 80
Campaign1 7/25/2021 Gay 100 76 24 71
Campaign1 7/25/2021 Inez 118 70 48 77
Campaign1 7/26/2021 Sydnee 105 77 28 76
Campaign1 7/26/2021 Amber 107 75 32 72
Campaign1 7/26/2021 Constance 111 77 34 76
Campaign1 7/26/2021 Nola 102 78 24 74
Campaign1 7/26/2021 Libby 107 79 28 71
Campaign1 7/26/2021 Tashya 100 71 29 79
Campaign1 7/26/2021 Flavia 112 78 34 72
Campaign1 7/26/2021 Guinevere 112 70 42 78
Campaign1 7/26/2021 Darryl 117 70 47 72
Campaign1 7/26/2021 Farrah 112 79 33 74
Campaign1 7/26/2021 Rowan 101 80 21 74
Campaign1 7/26/2021 Quyn 107 75 32 76
Campaign1 7/26/2021 Xantha 118 72 46 75
Campaign1 7/26/2021 Winifred 109 70 39 80
Campaign1 7/26/2021 Iona 109 77 32 78
Campaign1 7/26/2021 Keelie 120 77 43 79
Campaign1 7/26/2021 Brynne 101 77 24 73
Campaign1 7/26/2021 Sierra 114 73 41 74
Campaign1 7/26/2021 Gay 113 75 38 75
Campaign1 7/26/2021 Inez 103 72 31 73
Campaign1 7/27/2021 Sydnee 113 80 33 70
Campaign1 7/27/2021 Amber 110 80 30 73
Campaign1 7/27/2021 Constance 106 70 36 79
Campaign1 7/27/2021 Nola 108 78 30 72
Campaign1 7/27/2021 Libby 108 80 28 77
Campaign1 7/27/2021 Tashya 102 70 32 78
Campaign1 7/27/2021 Flavia 100 71 29 75
Campaign1 7/27/2021 Guinevere 114 79 35 75
Campaign1 7/27/2021 Darryl 106 72 34 80
Campaign1 7/27/2021 Farrah 108 79 29 79
Campaign1 7/27/2021 Rowan 104 75 29 79
Campaign1 7/27/2021 Quyn 118 79 39 78
Campaign1 7/27/2021 Xantha 113 72 41 79
Campaign1 7/27/2021 Winifred 113 70 43 75
Campaign1 7/27/2021 Iona 117 70 47 79
Campaign1 7/27/2021 Keelie 115 73 42 74
Campaign1 7/27/2021 Brynne 118 78 40 80
Campaign1 7/27/2021 Sierra 120 75 45 80
Campaign1 7/27/2021 Gay 114 77 37 76
Campaign1 7/27/2021 Inez 114 75 39 77
Campaign1 7/28/2021 Sydnee 120 76 44 71
Campaign1 7/28/2021 Amber 111 74 37 75
Campaign1 7/28/2021 Constance 100 74 26 74
Campaign1 7/28/2021 Nola 114 76 38 71
Campaign1 7/28/2021 Libby 120 74 46 77
Campaign1 7/28/2021 Tashya 102 76 26 76
Campaign1 7/28/2021 Flavia 117 73 44 76
Campaign1 7/28/2021 Guinevere 106 74 32 77
Campaign1 7/28/2021 Darryl 110 77 33 79
Campaign1 7/28/2021 Farrah 115 72 43 71
Campaign1 7/28/2021 Rowan 105 80 25 77
Campaign1 7/28/2021 Quyn 112 72 40 79
Campaign1 7/28/2021 Xantha 120 74 46 78
Campaign1 7/28/2021 Winifred 104 75 29 73
Campaign1 7/28/2021 Iona 119 72 47 77
Campaign1 7/28/2021 Keelie 104 78 26 76
Campaign1 7/28/2021 Brynne 110 74 36 78
Campaign1 7/28/2021 Sierra 120 80 40 79
Campaign1 7/28/2021 Gay 107 80 27 80
Campaign1 7/28/2021 Inez 107 78 29 75
Campaign1 7/29/2021 Sydnee 113 77 36 77
Campaign1 7/29/2021 Amber 111 76 35 72
Campaign1 7/29/2021 Constance 101 79 22 73
Campaign1 7/29/2021 Nola 101 78 23 75
Campaign1 7/29/2021 Libby 100 78 22 80
Campaign1 7/29/2021 Tashya 111 79 32 72
Campaign1 7/29/2021 Flavia 113 74 39 77
Campaign1 7/29/2021 Guinevere 111 73 38 75
Campaign1 7/29/2021 Darryl 102 79 23 79
Campaign1 7/29/2021 Farrah 110 75 35 70
Campaign1 7/29/2021 Rowan 113 76 37 77
Campaign1 7/29/2021 Quyn 112 76 36 73
Campaign1 7/29/2021 Xantha 108 79 29 70
Campaign1 7/29/2021 Winifred 117 78 39 77
Campaign1 7/29/2021 Iona 106 76 30 75
Campaign1 7/29/2021 Keelie 118 78 40 72
Campaign1 7/29/2021 Brynne 100 79 21 80
Campaign1 7/29/2021 Sierra 114 79 35 70
Campaign1 7/29/2021 Gay 112 73 39 77
Campaign1 7/29/2021 Inez 112 75 37 76
Button Chats Transfer Chats Offline Clicks Busy Clicks Available Clicks Button Click Rate
26 5 12 20 78 23.64%
45 5 12 25 83 37.50%
17 8 11 25 64 17.00%
20 10 10 24 71 19.05%
24 8 11 28 63 23.53%
27 6 14 20 74 25.00%
22 8 11 30 68 20.18%
30 6 15 24 77 25.86%
21 10 11 25 73 19.27%
27 10 10 22 76 25.00%
31 9 11 27 79 26.50%
34 7 10 22 85 29.06%
24 6 13 27 62 23.53%
18 8 12 25 68 17.14%
31 6 13 24 77 27.19%
25 5 13 24 68 23.81%
14 10 13 26 63 13.73%
25 7 14 20 78 22.32%
19 10 14 27 59 19.00%
36 5 15 30 73 30.51%
23 6 13 22 70 21.90%
27 8 15 25 67 25.23%
25 10 14 22 75 22.52%
18 10 15 28 59 17.65%
26 10 12 29 66 24.30%
16 5 11 25 64 16.00%
32 8 12 23 77 28.57%
26 8 10 20 82 23.21%
40 5 13 27 77 34.19%
33 5 11 30 71 29.46%
18 9 14 20 67 17.82%
21 10 10 24 73 19.63%
36 7 14 30 74 30.51%
19 10 15 20 74 17.43%
25 6 13 30 66 22.94%
36 5 14 22 84 30.00%
18 10 15 25 61 17.82%
30 10 11 28 75 26.32%
32 6 13 21 79 28.32%
25 5 11 21 71 24.27%
38 5 13 21 79 33.63%
27 10 14 30 66 24.55%
17 10 11 23 72 16.04%
29 7 12 28 68 26.85%
21 10 14 26 68 19.44%
15 9 15 27 60 14.71%
20 5 13 27 60 20.00%
33 6 15 26 73 28.95%
21 5 14 20 72 19.81%
21 8 15 20 73 19.44%
19 6 15 24 65 18.27%
30 10 14 28 76 25.42%
29 5 10 27 76 25.66%
29 9 15 25 73 25.66%
32 6 10 24 83 27.35%
32 9 15 28 72 27.83%
32 6 11 24 83 27.12%
35 5 14 30 76 29.17%
28 10 10 30 74 24.56%
28 9 11 29 74 24.56%
42 7 11 26 83 35.00%
28 8 15 21 75 25.23%
21 5 14 24 62 21.00%
36 7 13 24 77 31.58%
38 5 13 20 87 31.67%
20 6 13 23 66 19.61%
36 5 12 26 79 30.77%
19 10 12 21 73 17.92%
23 8 13 23 74 20.91%
35 9 12 22 81 30.43%
20 8 14 24 67 19.05%
27 6 15 21 76 24.11%
35 7 14 30 76 29.17%
23 8 14 21 69 22.12%
37 5 10 30 79 31.09%
18 10 12 22 70 17.31%
22 10 12 28 70 20.00%
31 10 10 25 85 25.83%
22 5 13 20 74 20.56%
26 6 14 22 71 24.30%
29 7 14 25 74 25.66%
33 6 14 30 67 29.73%
20 8 13 29 59 19.80%
19 7 12 28 61 18.81%
11 9 14 25 61 11.00%
33 6 14 30 67 29.73%
31 5 13 29 71 27.43%
28 8 13 30 68 25.23%
15 8 12 20 70 14.71%
32 8 12 30 68 29.09%
28 8 11 21 81 24.78%
34 5 11 30 71 30.36%
28 10 10 24 74 25.93%
33 7 10 21 86 28.21%
21 10 11 23 72 19.81%
38 8 12 29 77 32.20%
14 6 11 23 66 14.00%
38 6 13 24 77 33.33%
25 10 15 23 74 22.32%
28 8 12 21 79 25.00%
Proactive Chat Rate Number of Sessions Fired Number of times Sessions Fired
71.82% 96 9
58.33% 82 9
75.00% 87 9
71.43% 91 10
68.63% 87 8
69.44% 99 8
72.48% 100 10
68.97% 86 8
71.56% 89 8
65.74% 92 8
65.81% 94 8
64.96% 93 8
70.59% 95 9
75.24% 93 10
67.54% 80 10
71.43% 91 8
76.47% 98 8
71.43% 88 9
71.00% 89 10
65.25% 83 9
72.38% 90 9
67.29% 96 9
68.47% 82 8
72.55% 97 8
66.36% 85 9
79.00% 86 10
64.29% 84 9
69.64% 81 8
61.54% 84 8
66.07% 87 8
73.27% 98 9
71.03% 99 9
63.56% 94 10
73.39% 90 9
71.56% 99 10
65.83% 82 8
72.28% 93 9
64.91% 86 10
66.37% 99 10
70.87% 97 8
61.95% 99 8
66.36% 94 8
74.53% 84 8
66.67% 90 8
71.30% 95 8
76.47% 92 10
75.00% 89 8
65.79% 81 8
75.47% 87 8
73.15% 84 9
75.96% 95 8
66.10% 89 8
69.91% 84 9
66.37% 82 10
67.52% 96 9
64.35% 84 8
67.80% 80 10
66.67% 100 9
66.67% 96 8
67.54% 85 8
59.17% 95 9
67.57% 90 9
74.00% 82 8
62.28% 89 8
64.17% 92 8
74.51% 85 8
64.96% 84 9
72.64% 83 8
71.82% 80 8
61.74% 92 8
73.33% 83 8
70.54% 97 9
65.00% 95 9
70.19% 90 8
64.71% 92 10
73.08% 89 10
70.91% 97 8
65.83% 88 9
74.77% 92 9
70.09% 93 8
68.14% 80 9
64.86% 99 8
72.28% 98 8
74.26% 97 9
80.00% 99 10
64.86% 84 8
68.14% 87 9
67.57% 81 9
77.45% 84 10
63.64% 83 10
68.14% 80 9
65.18% 91 9
64.81% 98 8
65.81% 91 9
70.75% 84 8
61.02% 85 8
80.00% 81 10
61.40% 96 9
68.75% 96 9
67.86% 99 8
Invitations (Rule Generated) Invitations Accepted Invitations Declined Invitations Ignored
291 87 69 58
284 100 64 57
296 80 64 58
292 80 61 65
295 97 54 50
292 100 77 58
297 97 71 58
292 88 60 52
281 85 67 57
286 99 73 51
287 91 59 50
287 84 50 51
282 98 53 78
288 82 53 68
285 99 76 76
295 82 71 60
288 92 77 52
284 90 51 51
290 84 76 51
292 87 62 75
290 81 52 75
282 84 50 67
288 99 77 78
299 92 64 62
289 80 50 60
290 84 60 79
298 85 58 75
289 85 69 52
285 87 79 50
280 89 80 53
286 92 53 61
295 91 74 77
294 85 59 50
292 93 64 71
285 80 64 53
295 88 62 54
300 88 68 80
288 92 56 74
294 98 74 71
284 95 75 68
288 82 76 73
281 97 73 75
298 86 68 79
280 91 50 73
291 84 80 60
300 93 68 56
296 86 67 73
292 97 54 54
288 95 72 73
286 90 77 66
298 100 54 60
293 92 76 72
291 84 57 75
297 97 77 56
280 97 64 70
282 81 65 53
294 87 76 62
296 100 64 52
280 85 78 72
291 100 70 57
298 98 76 79
282 93 51 80
290 98 79 73
282 80 60 64
294 98 70 55
284 95 52 71
293 90 61 66
300 96 61 64
292 91 68 77
289 100 56 67
287 85 78 74
289 93 63 54
286 86 71 68
300 97 78 74
293 89 74 74
287 80 50 57
288 94 53 78
286 96 68 76
299 86 71 70
285 85 71 67
300 88 79 69
296 86 53 72
286 88 53 61
283 80 77 54
293 94 80 60
295 89 72 54
294 86 60 70
293 86 78 58
299 91 54 70
297 84 78 57
283 99 53 74
300 92 51 74
287 83 77 64
291 96 68 71
299 99 80 58
297 81 50 73
283 94 57 78
285 83 55 72
281 89 55 66
284 94 58 68
Excellent Good Fair Poor Total Surveys Received CSAT%
14 20 22 11 67 50.75%
11 24 28 14 77 45.45%
14 22 30 11 77 46.75%
15 27 25 11 78 53.85%
11 26 26 12 75 49.33%
12 20 28 13 73 43.84%
15 25 27 12 79 50.63%
10 30 29 15 84 47.62%
11 21 30 10 72 44.44%
14 25 25 11 75 52.00%
11 25 21 13 70 51.43%
14 23 24 15 76 48.68%
10 27 26 11 74 50.00%
13 20 20 14 67 49.25%
12 21 25 15 73 45.21%
15 30 20 13 78 57.69%
15 26 25 14 80 51.25%
15 29 20 11 75 58.67%
15 29 24 10 78 56.41%
10 27 24 11 72 51.39%
11 24 20 14 69 50.72%
10 21 21 15 67 46.27%
12 24 29 15 80 45.00%
14 28 26 10 78 53.85%
14 20 23 13 70 48.57%
14 24 21 12 71 53.52%
10 30 21 12 73 54.79%
10 21 20 13 64 48.44%
12 21 30 14 77 42.86%
14 23 28 13 78 47.44%
11 21 22 14 68 47.06%
13 30 26 12 81 53.09%
13 21 26 14 74 45.95%
11 25 29 15 80 45.00%
13 25 26 10 74 51.35%
13 22 26 10 71 49.30%
15 22 20 14 71 52.11%
13 26 22 12 73 53.42%
11 25 22 13 71 50.70%
15 28 25 15 83 51.81%
14 24 25 11 74 51.35%
11 24 21 11 67 52.24%
13 24 25 11 73 50.68%
13 30 21 12 76 56.58%
12 22 27 14 75 45.33%
13 30 30 14 87 49.43%
15 26 22 10 73 56.16%
12 21 27 11 71 46.48%
12 24 28 11 75 48.00%
13 26 26 13 78 50.00%
13 20 25 14 72 45.83%
12 26 23 13 74 51.35%
15 25 22 15 77 51.95%
10 30 23 14 77 51.95%
11 21 21 15 68 47.06%
12 27 23 13 75 52.00%
10 20 24 15 69 43.48%
10 22 30 13 75 42.67%
12 29 20 12 73 56.16%
10 28 20 13 71 53.52%
11 24 26 13 74 47.30%
13 20 22 14 69 47.83%
12 23 26 11 72 48.61%
12 21 23 14 70 47.14%
15 24 30 11 80 48.75%
10 22 21 13 66 48.48%
14 30 26 11 81 54.32%
12 27 24 15 78 50.00%
14 24 22 14 74 51.35%
13 29 23 15 80 52.50%
12 27 22 14 75 52.00%
13 29 25 13 80 52.50%
14 29 22 11 76 56.58%
12 25 20 10 67 55.22%
15 28 30 15 88 48.86%
12 25 26 12 75 49.33%
10 25 28 13 76 46.05%
15 24 25 15 79 49.37%
13 27 21 12 73 54.79%
11 27 28 13 79 48.10%
10 26 29 15 80 45.00%
11 21 20 15 67 47.76%
14 29 25 14 82 52.44%
15 23 29 12 79 48.10%
12 22 28 15 77 44.16%
15 22 22 12 71 52.11%
13 25 25 14 77 49.35%
10 29 26 11 76 51.32%
14 22 27 12 75 48.00%
11 29 29 15 84 47.62%
11 25 20 14 70 51.43%
10 23 30 12 75 44.00%
14 26 25 14 79 50.63%
15 20 29 12 76 46.05%
10 22 25 10 67 47.76%
12 24 27 10 73 49.32%
12 25 25 15 77 48.05%
14 21 23 12 70 50.00%
14 26 21 10 71 56.34%
12 27 24 14 77 50.65%
 Data
Date Team Members Sum - Number of Visitors Sum - Cold Leads Sum - Hot Leads
9/7/2014 Sydnee 104 73 31
9/8/2014 Sydnee 118 75 43
9/9/2014 Sydnee 116 80 36
9/10/2014 Sydnee 106 74 32
9/11/2014 Sydnee 103 72 31
7/25/2021 Amber 120 73 47
Brynne 100 71 29
Constance 116 72 44
Darryl 108 71 37
Farrah 115 72 43
Flavia 106 78 28
Gay 116 77 39
Guinevere 120 78 42
Inez 102 78 24
Iona 113 78 35
Keelie 103 76 27
Libby 102 72 30
Nola 104 76 28
Quyn 100 78 22
Rowan 100 78 22
Sierra 115 75 40
Tashya 104 73 31
Winifred 107 77 30
Xantha 118 73 45
7/26/2021 Amber 103 75 28
Brynne 102 79 23
Constance 102 77 25
Darryl 115 74 41
Farrah 119 79 40
Flavia 100 74 26
Gay 100 71 29
Guinevere 116 70 46
Inez 109 79 30
Iona 104 72 32
Keelie 100 79 21
Libby 120 77 43
Nola 100 76 24
Quyn 118 70 48
Rowan 117 78 39
Sierra 117 75 42
Tashya 110 74 36
Winifred 104 73 31
Xantha 120 76 44
7/27/2021 Amber 106 78 28
Brynne 116 80 36
Constance 105 80 25
Darryl 119 75 44
Farrah 103 71 32
Flavia 101 72 29
Gay 107 76 31
Guinevere 101 74 27
Inez 100 72 28
Iona 119 78 41
Keelie 113 76 37
Libby 104 79 25
Nola 115 74 41
Quyn 116 70 46
Rowan 100 73 27
Sierra 105 72 33
Tashya 119 74 45
Winifred 100 70 30
Xantha 108 75 33
7/28/2021 Amber 103 78 25
Brynne 100 77 23
Constance 116 74 42
Darryl 104 80 24
Farrah 106 72 34
Flavia 100 75 25
Gay 114 74 40
Guinevere 116 78 38
Inez 111 73 38
Iona 103 72 31
Keelie 109 76 33
Libby 104 77 27
Nola 112 72 40
Quyn 104 76 28
Rowan 111 78 33
Sierra 113 72 41
Tashya 118 72 46
Winifred 110 80 30
Xantha 105 71 34
7/29/2021 Amber 103 80 23
Brynne 116 78 38
Constance 110 77 33
Darryl 116 71 45
Farrah 114 79 35
Flavia 110 74 36
Gay 112 77 35
 Guinevere 118 72 46
Inez 105 74 31
Iona 109 78 31
Keelie 111 74 37
Libby 104 80 24
Nola 105 75 30
Quyn 108 75 33
Rowan 108 72 36
Sierra 113 80 33
Tashya 113 77 36
Winifred 104 77 27
Xantha 103 72 31
Total Result 10890 7516 3374
Sum - Proactive Chats Sum - Button Chats Sum - Transfer Chats
72 24 8
70 42 6
74 35 7
73 24 9
80 14 9
77 37 6
71 22 7
78 33 5
74 27 7
77 33 5
78 18 10
73 34 9
78 32 10
71 26 5
75 32 6
77 20 6
76 16 10
80 14 10
76 17 7
77 18 5
76 31 8
74 21 9
80 17 10
70 42 6
75 22 6
80 12 10
80 14 8
78 31 6
73 38 8
74 18 8
73 18 9
75 32 9
78 25 6
76 21 7
74 19 7
70 45 5
76 15 9
77 32 9
78 32 7
76 32 9
73 30 7
71 27 6
70 42 8
70 29 7
76 33 7
74 26 5
72 41 6
80 14 9
80 14 7
70 30 7
76 19 6
77 17 6
70 40 9
78 26 9
74 21 9
73 37 5
77 33 6
77 16 7
76 22 7
70 40 9
77 18 5
74 29 5
73 21 9
73 17 10
79 29 8
74 23 7
75 23 8
72 22 6
70 38 6
76 35 5
73 29 9
77 19 7
79 20 10
80 14 10
80 25 7
74 21 9
74 31 6
70 34 9
78 30 10
77 25 8
74 21 10
75 18 10
75 36 5
79 24 7
79 30 7
78 27 9
70 34 6
78 25 9
 80 29 9
78 21 6
74 29 6
75 28 8
77 18 9
70 29 6
75 26 7
80 22 6
78 25 10
72 35 6
72 22 10
77 17 9
7525 2611 754
 Data
Date Team Members Sum - Offline Clicks Sum - Busy Clicks Sum - Available Clicks
9/7/2014 Sydnee 13 28 63
9/8/2014 Sydnee 15 23 80
9/9/2014 Sydnee 11 29 76
9/10/2014 Sydnee 14 24 68
9/11/2014 Sydnee 11 28 64
7/25/2021 Amber 12 20 88
Brynne 15 27 58
Constance 10 21 85
Darryl 10 26 72
Farrah 15 28 72
Flavia 13 29 64
Gay 15 25 76
Guinevere 12 27 81
Inez 12 25 65
Iona 12 26 75
Keelie 14 26 63
Libby 10 25 67
Nola 15 22 67
Quyn 12 25 63
Rowan 11 20 69
Sierra 10 22 83
Tashya 12 23 69
Winifred 12 21 74
Xantha 13 22 83
7/26/2021 Amber 13 28 62
Brynne 11 24 67
Constance 14 22 66
Darryl 14 21 80
Farrah 13 30 76
Flavia 10 24 66
Gay 13 25 62
Guinevere 15 26 75
Inez 11 21 77
Iona 10 25 69
Keelie 12 30 58
Libby 10 27 83
Nola 14 23 63
Quyn 11 24 83
Rowan 10 30 77
Sierra 14 30 73
Tashya 13 26 71
Winifred 12 30 62
Xantha 13 25 82
7/27/2021 Amber 15 24 67
Brynne 13 23 80
Constance 14 29 62
Darryl 10 27 82
Farrah 12 20 71
Flavia 13 24 64
Gay 11 26 70
Guinevere 10 21 70
Inez 14 27 59
Iona 15 27 77
Keelie 11 21 81
Libby 10 28 66
Nola 15 27 73
Quyn 15 22 79
Rowan 13 30 57
Sierra 15 25 65
Tashya 13 23 83
Winifred 14 29 57
Xantha 13 22 73
7/28/2021 Amber 11 26 66
Brynne 11 28 61
Constance 15 22 79
Darryl 13 21 70
Farrah 10 28 68
Flavia 11 21 68
Gay 14 21 79
Guinevere 12 30 74
Inez 13 27 71
Iona 10 28 65
Keelie 13 29 67
Libby 10 29 65
Nola 13 20 79
Quyn 15 29 60
Rowan 15 27 69
Sierra 15 22 76
Tashya 15 30 73
Winifred 10 24 76
Xantha 11 22 72
7/29/2021 Amber 14 23 66
Brynne 10 24 82
Constance 11 22 77
Darryl 10 23 83
Farrah 12 30 72
Flavia 15 23 72
Gay 13 23 76
 Guinevere 10 30 78
Inez 10 22 73
Iona 14 24 71
Keelie 15 23 73
Libby 15 22 67
Nola 14 22 69
Quyn 11 30 67
Rowan 14 26 68
Sierra 11 20 82
Tashya 10 29 74
Winifred 13 28 63
Xantha 13 20 70
Total Result 1250 2506 7134
Sum - Button Click Rate Sum - Proactive Chat Rate
23.08% 69.23%
35.59% 59.32%
30.17% 63.79%
22.64% 68.87%
13.59% 77.67%
30.83% 64.17%
22.00% 71.00%
28.45% 67.24%
25.00% 68.52%
28.70% 66.96%
16.98% 73.58%
29.31% 62.93%
26.67% 65.00%
25.49% 69.61%
28.32% 66.37%
19.42% 74.76%
15.69% 74.51%
13.46% 76.92%
17.00% 76.00%
18.00% 77.00%
26.96% 66.09%
20.19% 71.15%
15.89% 74.77%
35.59% 59.32%
21.36% 72.82%
11.76% 78.43%
13.73% 78.43%
26.96% 67.83%
31.93% 61.34%
18.00% 74.00%
18.00% 73.00%
27.59% 64.66%
22.94% 71.56%
20.19% 73.08%
19.00% 74.00%
37.50% 58.33%
15.00% 76.00%
27.12% 65.25%
27.35% 66.67%
27.35% 64.96%
27.27% 66.36%
25.96% 68.27%
35.00% 58.33%
27.36% 66.04%
28.45% 65.52%
24.76% 70.48%
34.45% 60.50%
13.59% 77.67%
13.86% 79.21%
28.04% 65.42%
18.81% 75.25%
17.00% 77.00%
33.61% 58.82%
23.01% 69.03%
20.19% 71.15%
32.17% 63.48%
28.45% 66.38%
16.00% 77.00%
20.95% 72.38%
33.61% 58.82%
18.00% 77.00%
26.85% 68.52%
20.39% 70.87%
17.00% 73.00%
25.00% 68.10%
22.12% 71.15%
21.70% 70.75%
22.00% 72.00%
33.33% 61.40%
30.17% 65.52%
26.13% 65.77%
18.45% 74.76%
18.35% 72.48%
13.46% 76.92%
22.32% 71.43%
20.19% 71.15%
27.93% 66.67%
30.09% 61.95%
25.42% 66.10%
22.73% 70.00%
20.00% 70.48%
17.48% 72.82%
31.03% 64.66%
21.82% 71.82%
25.86% 68.10%
23.68% 68.42%
30.91% 63.64%
22.32% 69.64%
 24.58% 67.80%
20.00% 74.29%
26.61% 67.89%
25.23% 67.57%
17.31% 74.04%
27.62% 66.67%
24.07% 69.44%
20.37% 74.07%
22.12% 69.03%
30.97% 63.72%
21.15% 69.23%
16.50% 74.76%
2368.61% 6935.86%
 Data
Date Team Members Sum - Number of Sessions Fired
9/7/2014 Sydnee 96
9/8/2014 Sydnee 86
9/9/2014 Sydnee 93
9/10/2014 Sydnee 89
9/11/2014 Sydnee 95
7/25/2021 Amber 89
Brynne 87
Constance 88
Darryl 98
Farrah 94
Flavia 99
Gay 100
Guinevere 85
Inez 84
Iona 96
Keelie 86
Libby 100
Nola 86
Quyn 97
Rowan 90
Sierra 99
Tashya 93
Winifred 83
Xantha 91
7/26/2021 Amber 93
Brynne 87
Constance 87
Darryl 85
Farrah 86
Flavia 96
Gay 81
Guinevere 83
Inez 88
Iona 93
Keelie 92
Libby 88
Nola 92
Quyn 80
Rowan 90
Sierra 82
Tashya 83
Winifred 87
Xantha 88
7/27/2021 Amber 86
Brynne 91
Constance 85
Darryl 88
Farrah 86
Flavia 98
Gay 98
Guinevere 96
Inez 90
Iona 82
Keelie 99
Libby 92
Nola 82
Quyn 97
Rowan 83
Sierra 83
Tashya 87
Winifred 84
Xantha 97
7/28/2021 Amber 92
Brynne 95
Constance 87
Darryl 85
Farrah 87
Flavia 84
Gay 94
Guinevere 92
Inez 94
Iona 97
Keelie 91
Libby 90
Nola 81
Quyn 86
Rowan 84
Sierra 100
Tashya 100
Winifred 93
Xantha 87
7/29/2021 Amber 99
Brynne 89
Constance 99
Darryl 98
Farrah 96
Flavia 99
Gay 85
 Guinevere 94
Inez 86
Iona 86
Keelie 88
Libby 95
Nola 91
Quyn 85
Rowan 91
Sierra 92
Tashya 91
Winifred 95
Xantha 87
Total Result 9034
Sum - Number of times Sessions Fired Sum - Invitations (Rule Generated)
9 293
8 282
10 292
10 283
8 289
10 286
10 288
10 283
9 292
8 300
8 280
8 292
10 289
9 282
8 295
10 290
10 283
10 284
9 292
10 293
8 290
10 285
8 281
8 298
9 297
8 288
8 282
8 287
8 288
10 296
9 281
8 297
8 294
8 294
10 295
8 288
9 283
10 285
8 291
10 290
9 282
10 286
8 284
 8 284
9 280
9 289
10 282
9 294
10 288
10 283
8 298
10 295
8 291
8 280
8 297
10 282
8 291
8 287
9 292
10 298
8 283
8 288
9 282
9 290
10 280
10 286
8 282
10 294
9 288
10 300
8 283
9 294
8 289
9 285
9 285
8 300
8 298
8 296
10 287
10 286
8 293
8 294
10 294
10 280
9 288
9 297
8 294
9 284
 8 298
9 296
8 292
10 292
9 284
10 285
8 292
9 289
8 296
10 282
9 281
9 289
892 28897
Sum - Invitations Accepted Sum - Invitations Declined Sum - Invitations Ignored
82 51 68
98 78 71
91 68 53
81 64 66
82 63 53
82 63 68
84 73 59
100 69 51
94 71 52
94 63 73
98 66 51
94 80 57
83 73 52
80 73 78
98 65 75
95 57 60
82 51 58
81 58 51
97 79 74
96 79 52
80 77 55
94 56 77
80 54 70
87 73 64
88 73 78
94 63 75
84 50 60
98 56 58
89 66 80
100 69 59
95 56 59
91 79 73
88 58 62
96 51 52
100 54 72
94 57 61
84 76 70
99 63 74
100 73 50
100 71 67
87 80 79
96 74 80
95 61 68
 85 60 50
98 61 53
99 67 63
89 50 56
96 56 59
84 80 52
81 53 63
99 75 59
82 66 50
88 50 61
96 76 53
82 57 53
98 71 60
99 72 80
88 57 75
85 68 74
95 69 56
97 73 67
84 52 69
96 53 76
100 56 54
100 62 56
89 70 55
97 79 60
84 52 71
90 75 73
96 52 57
98 68 53
97 67 77
83 54 80
88 75 53
88 53 64
84 68 63
87 56 54
89 53 65
88 68 80
93 53 71
91 69 58
85 79 61
82 75 79
83 61 68
98 65 60
80 54 61
91 53 71
87 58 50
 99 65 62
91 70 52
97 63 67
93 78 62
82 78 59
83 73 64
89 65 63
91 79 65
84 80 59
91 60 58
99 76 66
99 73 71
9078 6535 6336
 Data
Date Team Members Sum - Excellent Sum - Good Sum - Fair Sum - Poor
9/7/2014 Sydnee 10 26 23 12
9/8/2014 Sydnee 10 26 28 14
9/9/2014 Sydnee 11 29 28 11
9/10/2014 Sydnee 12 23 23 15
9/11/2014 Sydnee 13 23 20 12
7/25/2021 Amber 15 28 24 10
Brynne 11 24 29 10
Constance 12 24 23 13
Darryl 12 26 30 15
Farrah 12 27 25 14
Flavia 10 22 27 14
Gay 15 21 26 15
Guinevere 10 25 20 11
Inez 15 22 21 10
Iona 11 27 21 11
Keelie 10 24 24 13
Libby 15 22 27 11
Nola 15 21 24 11
Quyn 11 20 29 13
Rowan 14 28 28 11
Sierra 11 28 26 14
Tashya 12 27 30 13
Winifred 14 23 27 10
Xantha 12 30 27 15
7/26/2021 Amber 14 30 25 14
Brynne 12 23 25 11
Constance 13 22 20 11
Darryl 11 28 20 11
Farrah 10 26 23 12
Flavia 12 20 21 10
Gay 14 29 25 14
Guinevere 10 30 21 15
Inez 11 30 30 15
Iona 15 22 21 12
Keelie 11 26 23 11
Libby 14 22 28 14
Nola 14 29 21 12
Quyn 11 25 22 14
Rowan 10 23 21 15
Sierra 12 27 24 14
Tashya 14 28 30 13
Winifred 15 22 26 10
Xantha 11 25 28 15
7/27/2021 Amber 10 27 22 12
Brynne 11 25 28 10
Constance 11 25 24 15
Darryl 10 21 29 12
Farrah 10 27 21 15
Flavia 15 25 22 10
Gay 14 29 24 12
Guinevere 11 24 20 15
Inez 13 25 20 11
Iona 15 23 29 13
Keelie 14 30 27 10
Libby 14 21 24 14
Nola 15 20 23 12
Quyn 15 26 27 13
Rowan 12 20 26 13
Sierra 14 25 20 10
Tashya 14 28 23 12
Winifred 13 20 22 13
Xantha 12 26 27 14
7/28/2021 Amber 11 27 21 14
Brynne 10 28 21 11
Constance 10 23 29 10
Darryl 14 21 27 12
Farrah 12 22 24 12
Flavia 12 30 24 15
Gay 15 24 25 13
Guinevere 14 27 26 14
Inez 14 28 21 10
Iona 12 21 27 13
Keelie 11 24 30 13
Libby 13 27 21 15
Nola 15 21 26 11
Quyn 14 23 26 11
Rowan 11 30 23 15
Sierra 15 27 24 15
Tashya 12 27 26 12
Winifred 14 24 22 15
Xantha 11 24 26 10
7/29/2021 Amber 11 20 25 15
Brynne 14 24 26 15
Constance 14 28 26 14
Darryl 10 29 26 15
Farrah 11 28 24 14
Flavia 10 25 24 11
Gay 11 20 25 12
 Guinevere 14 27 25 12
Inez 12 23 23 12
Iona 14 21 28 11
Keelie 14 26 24 11
Libby 12 28 23 11
Nola 13 22 27 10
Quyn 10 28 22 15
Rowan 15 29 23 13
Sierra 11 25 22 15
Tashya 12 27 23 12
Winifred 11 28 22 14
Xantha 11 29 26 12
Total Result 1240 2515 2455 1262
Sum - Total Surveys Received Sum - CSAT%
71 50.70%
78 46.15%
79 50.63%
73 47.95%
68 52.94%
77 55.84%
74 47.30%
72 50.00%
83 45.78%
78 50.00%
73 43.84%
77 46.75%
66 53.03%
68 54.41%
70 54.29%
71 47.89%
75 49.33%
71 50.70%
73 42.47%
81 51.85%
79 49.37%
82 47.56%
74 50.00%
84 50.00%
83 53.01%
71 49.30%
66 53.03%
70 55.71%
71 50.70%
63 50.79%
82 52.44%
76 52.63%
86 47.67%
70 52.86%
71 52.11%
78 46.15%
76 56.58%
72 50.00%
69 47.83%
77 50.65%
85 49.41%
73 50.68%
79 45.57%
71 52.11%
74 48.65%
75 48.00%
72 43.06%
73 50.68%
72 55.56%
79 54.43%
70 50.00%
69 55.07%
80 47.50%
81 54.32%
73 47.95%
70 50.00%
81 50.62%
71 45.07%
69 56.52%
77 54.55%
68 48.53%
79 48.10%
73 52.05%
70 54.29%
72 45.83%
74 47.30%
70 48.57%
81 51.85%
77 50.65%
81 50.62%
73 57.53%
73 45.21%
78 44.87%
76 52.63%
73 49.32%
74 50.00%
79 51.90%
81 51.85%
77 50.65%
75 50.67%
71 49.30%
71 43.66%
79 48.10%
82 51.22%
80 48.75%
77 50.65%
70 50.00%
68 45.59%
 78 52.56%
70 50.00%
74 47.30%
75 53.33%
74 54.05%
72 48.61%
75 50.67%
80 55.00%
73 49.32%
74 52.70%
75 52.00%
78 51.28%
7472 5026.52%
Team Members - all -

Data
Date Sum - Proactive Chats Sum - Button Chats Average - Button Click Rate
9/7/2014 72 24 23.08%
9/8/2014 70 42 35.59%
9/9/2014 74 35 30.17%
9/10/2014 73 24 22.64%
9/11/2014 80 14 13.59%
7/25/2021 1438 490 23.37%
7/26/2021 1427 505 23.90%
7/27/2021 1421 505 24.17%
7/28/2021 1428 477 22.99%
7/29/2021 1442 495 23.67%
Total Result 7525 2611 23.69%
Average - Proactive Chat Rate Average - CSAT%
69.23% 50.70%
59.32% 46.15%
63.79% 50.63%
68.87% 47.95%
77.67% 52.94%
69.78% 49.50%
69.12% 50.90%
69.46% 50.56%
69.50% 50.27%
69.35% 50.25%
69.36% 50.27%
 Data
Team Team Members Sum - Login Hours Average - TTT Average - THT
Team A Sydnee 7.0 6.0 0.5
Amber 7.5 6.5 0.7
Constance 8.0 7.0 0.3
Nola 8.3 7.3 0.8
Libby 7.3 6.3 0.2
Tashya 7.9 6.9 0.6
Flavia 7.6 6.6 0.5
Guinevere 7.0 6.0 0.7
Darryl 7.5 6.5 0.3
Farrah 8.0 7.0 0.8
Team B Rowan 8.3 7.3 0.2
Quyn 7.3 6.3 0.6
Xantha 7.9 6.9 0.5
Winifred 7.6 6.6 0.7
Iona 7.0 6.0 0.3
Keelie 7.5 6.5 0.8
Brynne 8.0 7.0 0.2
Sierra 8.3 7.3 0.6
Gay 7.3 6.3 0.5
Inez 7.9 6.9 0.7
Total Result 153.2 6.7 0.5
 Data
Team Team Members Sum - Sales Average - SPH
Team A Sydnee 22 3.14
Amber 19 2.53
Constance 16 2.00
Nola 21 2.53
Libby 23 3.15
Tashya 24 3.04
Flavia 15 1.97
Guinevere 19 2.71
Darryl 20 2.67
Farrah 24 3.00
Team B Rowan 25 3.01
Quyn 21 2.88
Xantha 24 3.04
Winifred 18 2.37
Iona 23 3.29
Keelie 24 3.20
Brynne 19 2.38
Sierra 15 1.81
Gay 18 2.47
Inez 25 3.16
Total Result 415 2.72
 Data
Team Team Members Sum - Revenue Average - RPH
Team A Sydnee 748 106.86
Amber 646 86.13
Constance 544 68.00
Nola 714 86.02
Libby 782 107.12
Tashya 816 103.29
Flavia 510 67.11
Guinevere 646 92.29
Darryl 680 90.67
Farrah 816 102.00
Team B Rowan 850 102.41
Quyn 714 97.81
Xantha 816 103.29
Winifred 612 80.53
Iona 782 111.71
Keelie 816 108.80
Brynne 646 80.75
Sierra 510 61.45
Gay 612 83.84
Inez 850 107.59
Total Result 14110 92.38
 Data
Region Sum - Login Hours Sum - Sales Sum - Revenue
Alabama 29.8 79 2686
California 30.0 81 2754
Colorado 22.5 59 2006
Connecticut 23.8 69 2346
Florida 23.6 67 2278
Hawaii 23.5 60 2040
Total Result 153.2 415 14110
Count - Product Team
Team Members Team A Team B Total Result
Sydnee 1 1
Amber 1 1
Constance 1 1
Nola 1 1
Libby 1 1
Tashya 1 1
Flavia 1 1
Guinevere 1 1
Darryl 1 1
Farrah 1 1
Rowan 1 1
Quyn 1 1
Xantha 1 1
Winifred 1 1
Iona 1 1
Keelie 1 1
Brynne 1 1
Sierra 1 1
Gay 1 1
Inez 1 1
Total Result 10 10 20