CONSCIOUS LEADERSHIP

EFFECTIVE AGREEMENTS
 Requests & Commitments

“
In order to achieve W (I explain the why)
I request of you X (the conditions of satisfaction and the action)
by Y (a specific date),

Can you commit to deliver it to me?

”
Structure of Effective Requests
✓ An “I” that requests.
✓ A well identified “you” who receives
the request (not several…).
✓ Share context that allows the other to
understand what I require it for (W).
✓ Satisfaction conditions understood
by both parties (X).
✓ Always ask the final question and pay
attention to the response.
(Otherwise, it is an order)
Effective responses to a request
✓ Yes, I can.
✓ No, I cannot:
✓ I will make you a counter-offer.
✓ I need until ___ at ___ to give you an answer.
✓ I need more information…
Non effective answers
(No commitments)
• I will see what I can do…
• I will do my best…
• Don’t worry, I will review it and then I’ll
give you an answer…
• Fine, we’ll see it later on…
 What do I do if someone breaks a commitment?

EFFECTIVE COMPLAINTS = COMPLAIN

PLAYER VICTIM
 3 Steps
EFFECTIVE COMPLAINTS

“ 1

2
Verify commitment: Many problems result from lack of
communication at the time of engagement.

Inquire into what happened: The inquiry shows respect to the

other.

Negotiate a new commitment: The key is to ask clearly what

3 you need to solve the problem, mend the relationship and feel

”
at peace.
What do I do if I BREAK a COMMITMENT?
 3 Steps
EFFECTIVE APOLOGIES

“ 1

2
Explain: Acknowledge your failure and explain what happened.

Inquire: About the damages, apologize and acknowledge your

counterpart’s perspective.

Offer: reparations. Negotiate a new commitment that preserves

”
3 efficiency and cares for the relationship between the parties.
THERE IS COMMITMENT when both parties express their
understanding that a commitment was made.

COMMITMENT IS HONORED with delivery in the agreed

conditions, or with the timely warning and renegotiation.

TRUST IS RESTORED IN THE EVENT OF A BREACHED

COMMITMENT with an effective apology.
 BIBLIOGRAPHY
ü Fred Kofman
- Book: Conscious Business
- Fred Kofman Site: https://www.fredkofman.org/
- Company Site: https://cbcinternational.org/
ü Otto Scharmer
- Book: Theory U
- Otto Scharmer Site: https://www.ottoscharmer.com/
- Company Site: https://www.presencing.org/
ü Marshall Rosenberg
- Book: Comunicación No Violenta
- Who is Marshall Rosenberg?
https://es.wikipedia.org/wiki/Marshall_Rosenberg
ü Rafael Echeverría
- Book: La Ontología del Lenguaje
- Company Site:
https://www.newfieldconsulting.com/rafael-echeverria/
Enjoy Conscious Leadership!