Communication Skills - I

1
LEARNING OBJECTIVES

chapter, students will be able to:

After studying this
.Demonstrate knowledge of various methods ofcommunication -verbal, non-verbal & visual.
.Provide descriptive and specific feedback.
Apply measures to overcome barriers in communication.
Apply principles of communication skills.
Demonstrate basic writing skills.

1.1 VARIOUS METHODS OF COMMUNICATION

INTRODUCTION
As discussed in the previous grade, human
communicate. Communication allows us
we
beings arebestowed with the quality to
to express
our needs, wants, and other things
to humans or animals.
Communication can be carried out by auditory means, such
as speaking,
singing, and sometimes tone of voice, and non-verbal.
physical means,
such as body language,
sign language, paralanguage, touch, eye contact, or the use ot
writing (only with another literate person).
Human beings communicate with other
humans, in different mediums -vocally (using
voice), written (using printed or
emails), visually (using logos,
digital media such as books, magazines, websites or
maps, charts or graphs) or
language, gestures and the tone and non-verbally (using bouy
pitch of voice).
Whatever be the medium,
transterred from one source
communication still means that some message Is
(sender of the Deng
message). The question arises, whether themessage) to the chosen target (receiver or ic
target is received and interpreted message transmitted from the source to
correctly uc
or
misinterpreted. Since
experts been fascinated by the process of ages, communicauo
and social scientists have
is not limited to human
beings, or even all
communication. wneu
living
parts of machines; some seek creatures, but may also
between machines or be caricu out
planets or extraterrestrial life; or the religious
communication with beings ro other
place between beings in the communication that is perceiveu
spiritual world and even God!
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 SESSION 1 VERBAL COMMUNICATION
Verbal communication enables us to share our
by using words in a mutually understandable
thoughts with others
language such as
English, Hindi, Urdu, Chinese, French, ctc. Spanish, Language Think
plays an important role in verbal communication. In simple words,
language is a
syntactically organised system of signals, such as
Speak3a
voice sounds, intonations or pitch, gestures or written symbols
which help in
communicating our thoughts Our verbal
or feelings.
communication be done either in a written
can
or oral mode. The
spoken and written
languages that we use as part of our day-
to-day activities can be described as a
system of symbols also FIG. 1.1: OUR BRAIN FIRST THINKS
known as lexemes and the grammars
(rules) by which the symbols OF SPOKEN AND WRITTEN LANGUAGES
are manipulated. In fact,
language learning is normal in human THEN WE ACTUALLY SPEAK
childhood. Most human languages use patterns of sound or OR WRITE ANYTHING
gesture
for symbols which enable communication with others around them.
In spite of various advantages of
language based verbal communication, including
written and oral communication, one of its
disadvantages is that it is NOT an
independent mode as it always depends on words of a common language for
information shared between the sender and the receiver.
Components that make verbal communication effective are-language competency,
vocabulary, general awareness, domain knowledge (in your case Information
Technology) and listening. See figure 1.2.
Listening: It is the most important of all the five
Listening Listening
components mentioned above. In fact, listening is a
Language
key component of our learning process. Vocabulary
Competence
Language competency: Language competency, Verbal
including grammar, is an indicator of our comfort level Listening communication Listening
with the language you use to express our thoughts. Domain General
Vocabulary: It reflects how comfortable you are Knowledge Awareness
with your working language. It helps in the
usages Listening Listening
of suitable words in different contexts. FIG. 1.2: COMPONENTS THAT MAKE VERBAL
COMMUNICATION EFFECTIVE
General awareness: It is your awareness about your
surroundings including latest events in the world around
you. It gives you the
confidence to communicate with conviction.
Domain knowledge: It is your expertise in your chosen
area - arts, commerce,
science etc. Being well informed about the latest
communicate with confidence.
happenings helps you to