Professional Documents
Culture Documents
ON
1
First of all I am deeply indebted to Department of Management,
Accurate Institute Of Advance Management for allowing me to
complete my research study on
Gautam Kumar
ROLL NO. 1906860700015
BBA (GEN) 3rd SEM
CERTIFICATE
This is to certify that the research work entitled ‘To study the Indian
packaged water industry with focus on BISLERI’ has been
undertaken by Gautam Kumar under my supervision in the partial
2
fulfilment of requirement of the Post-graduation course (MBA).
The research work is candidate’s original work & this project
report has not been submitted to any other university for any
course.
This is also certified that Gautam
Kumar is the student of MBA 4th semester Accurate Institute of
Advance Management.
Project Guide:
RESEARCH METHODOLOGY
Sample Size
Analysis
INTRODUCTION
MARKET SHARE
Future Plans
3
Technology Developments
Purification Process
WHY BISLERI?
EXCERPTS
CURRENT PLAYERS
SWOT ANALYSIS
Consumer Related
Retailer Related
CONCLUSION
ANNEXURE
Consumer’s Questionnaire
4
Retailer’s Questionnaire
BIBLIOGRAPHY
Whether the people of Delhi & its NCR and happy, paying for
water.
Whether the people of Delhi & its NCR are getting health
conscious.
To find the potential of Mineral water market in Delhi & its NCR.
RESEARCH METHODOLOGY:
5
Starting a research project needs a basic preparation regarding the
issues related to the topic selected. For this one needs to do some
secondary data.
5. All the above activities at the initial stage of the project must be
Sample Size
Regions of Delhi & its NCR were covered for the study. I took 50
consumers and 10 retailers as my respondents. They were selected
by random sampling method because in this case systematic
sampling is not possible since one cannot say whether a person is
using mineral water or not.
6
Analysis
INTRODUCTION:
To the domestic packaged drinking water market
The concept of bottled mineral is quite a new one for Indian People.
Since we never consider these things as necessity and especially
when we are paying for natural resource like water which is
available freely.
The bottled water market has recently seen growth; the reason
behind this may be the growing health consciousness among Indians
or non-availability of pure drinking water. Most of the users are
daily travellers, patients or it is used in parties/seminars. Moreover
30% of the whole mineral water customers are travellers.
When governments spoke about providing drinking water to all,
little did one imagine that MNCs would package it and sell it to us.
The advent of the small bottles has increased consumption. Buying
water near the bus stop or at the railway station has become a
routine.
Indian water market has many companies selling water, on an whole
there are more than 300 big & small players in the market some of
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the big players are Bisleri, Aquafina, Kinley, Purelife,
McDowell etc. these companies are dealing in same market, same
price & also same capacity. Bisleri is owned by Parle group,
Aquafina is owned by Pepsi, Kinley is owned by Coke, Nestle has
Purelife. But some small players also have sufficient market share in
their local market, like prime, silver drop, royal fresh are very
popular in the congested region.
Bisleri is most popular brand in North India. Bisleri is having big
contracts like with air Indian & some part of Indian railways.
Since the early 1990s, Indian attitude have changed and people are
flocking to the cities at a frenetic pace - one-third of Indian now live
in urban areas.
But in many parts of the country, quality of water is still a major
concern. Given the extreme climatic conditions in India, especially
the heat and dust, plus the fact people are now prone to dehydration
because they commute further for work and social activities, the
issues of safe drinking water is more prevalent than ever.
As the mercury soars, so do the sales of bottled water. The
advantage it has is unlike the Colas and other drinks dispensed from
vending machines, a bottle fits into a handbag and can be carried
conveniently.
The trend of using mineral water for drinking purpose started as a
means to take advantage of the therapeutic value of water. This trend
gained potential momentum during 1970s and ever since bottled
water was exported every year from mineral springs in France and
other European countries.
In western countries, the practice of bottled drinking water started
during 1950s. The first launch of bottled water in India was the
launch of ‘Bisleri’ of Parle company during 1968-69 which was a
major flop as the Indian population was not prepared to accept
the concept of purchasing water. The market of bottled water
8
remained weak and inactive for as long as 20 years. The relaunch
of Bisleri in 1994, however, was a success due to the growing
awareness and high consciousness of health and hygiene among
people.
Today many medical stores in the city are doing very well with the
sale of branded bottled water. The brand name plays an impression
on the human mind. Bottled water is available in quantities of
330ml, 500ml, 1lt, 1.5lt, 2lts, 5lts, 10lts, 20lts and 50lts.
For a particular brand to be certified as bottled water it requires approval on 4 levels
namely the Central, the state, the trade association, and individual company levels.
• Typhoid
• Bone deformation
• Joint pain
• Hardening of arteries and muscles
• Gastro – stomach upsets
• Excess content of fluoride can lead to flourisis
• Arsenic Poisoning
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• Leaks in distribution network
• Improper functioning of Purifiers
• Domestic Waste
• Bore well or contaminated ground water
• Organic matters
• Industrial waste
10
11
And this is how Parle Bisleri began
12
attention). The campaign was successful and we were being
noticed as someone who catered to the need for safe, healthy
drinking water.
However, the real boost to mineral water came in the early-to-
mid1980s when they switched to PVC packaging and later to PET
bottles. The PET packaging did not just ensure better transparency --
they could now show sparkling clear water to the consumers. It also
meant better life for the water.
Meanwhile, Bisleri soda was doing well but they had to discontinue
production as they sold their soft drink brands to Coca-Cola in 1993.
But Ramesh Chauhan’s interest was in building brands and not in
bottling soft drinks. That's when he started to concentrate on
developing the Bisleri water brand.
There was a clear opportunity of building a market for bottled water.
The quality of water available in the country was bad. It was similar
to what Europe faced before World War II. The quality of water in
Europe was extremely poor, which created the bottled water industry
there. In India, too, not only was water scarce, whatever was
available was of bad quality.
Initially, though bottled water was something only foreigners
and non-resident Indians consumed, they still had to increase the
distribution, which meant the dealer margins reduced. And because
of limited sales, the dealer margin had to be kept high to compensate
low sales. Now they had to push sales.
Hence, they introduced free sampling of Bisleri at the tables where
the elderly guests would sit. Soon customers were ordering bottled
water on special occasions. Currently, the consumption of bottled
water is far in excess of soft drinks on such occasions.
The other major challenge was distribution. Soft drink sales are in
glass bottles and the distribution model is built around picking up
empty bottles and getting them back to the factory. That's not the
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case with the retail bottled water packs (below 2 litre). But a
product that's not available where it's needed, is useless.
The number of outlets where Bisleri is available has increased from 50,000 in 1995
to 2,50,000 at present. But that is not enough -- they need to keep looking for different
avenues. Take stationery shops and chemists, for instance. They don't keep soft drinks but
sell Bisleri. That is the kind of exclusivity we look for to get ahead of the distribution
network that soft drink companies talk of.
MARKET SHARE:
Aquafina
Others
11%
21%
Others
Kinley
28% Bislery
Kinley
Aquafina
Bislery
40%
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Some of the specifications as per the latest
notification (which were effective from April 01).
The location of packaging should be close to the source or place of
origin of water.
Only water obtained directly from natural or drilled underground
sources can be sold as mineral water.
For water to be called mineral water it should also not be subject to
any chemical treatments.
For water to be categorized as packaged bottle water, it can be
sourced from any places.
The water has to be treated and disinfected in accordance with
specifications for it to be categorized as packaged bottle water.
Till December ’2000 only six players have applied for license for
packaged drinking water and no company has applied for license
in mineral water category. But around 16 applications in
packaged water category and 6 applications in the mineral water
category are still in the pipeline.
The new regulations also prohibit any claims relating to beneficial
properties of the product and the immediate casualty will be
Coca-Cola with its FFPAI endorsement. Furthermore in a bit to
provide standards for both drinking water and mineral water and
to regulate the quality and price of bottled water, BIS approval
was made mandatory from the end of 1999.
However the BIS does not lay down any guidelines or practices for
processing water and there is no specific industrial licensing
policy for the bottled-water sector. So in effect anyone can set up
a plant without establishing the source of the water and the
technology used to purify it.
15
Till recently India was not a potential consumer for packaged
water hence the prospects are now huge. But with regulations
somewhat confusing and contradictory it is likely to be a while
before the manufacturers are able to realize their full market
potential in a country, which is fast becoming one of the principal
global markets in bottle water.
COMPANY PROFILE OF BISLERI:
:: Background
:: The Present
It was around the year 1995, when Parle Exports took charge of the
brand operations and the business took off in the market. With
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factories across India and a strong distribution network, Bisleri
established itself as a force to reckon with in the domestic
packaged drinking water market.
:: Future Plans
Bisleri was the first to market bottled water in a totally virgin market
and naturally people associate the brand with bottled water. Now
Bisleri is perhaps already ten steps ahead of its competitors and will
endeavour to widen its gap in the times to come.
17
Some of the future plans to maintain the top spot that Bisleri
commands in the Indian market are:
• New pack sizes in bottles and cups
:: Technology Developments
To make sure that the product that reaches the consumer is always of
highest standard and also meets international standards, Bisleri has
always been involved in improving its product packaging. One such
recent development is the tamper proof break away seal. Bisleri
also recognises the need to produce environment friendly products
and is working on the PET project.
Product packaging:
To ensure purity of the bottled water, the bottles that are used are
blown and filled at the factory itself, to avoid contamination.
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The PET Recycling Project:
Bisleri is extremely conscious of environmental issues, since PET
bottles are not biodegradable and not easy to dispose. The
company is currently working on the PET recycling project, where
they will collect bottles from various places, crush and shred them.
This shredded material will then be made into ropes , PET
containers for the non-food industry and other PET items like
polyester fibre, flower vase, gift items etc.
WHY BISLERI?
Bisleri is totally safe & protects you from all water borne
diseases.
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WHAT ADVANTAGES BISLERI PURIFICATION
PROCESS HAS OVER PURIFICATION DONE BY
OTHER METHODS?
Traditional process of boiling water for purification has its
limitations. It is time consuming. For boiling, water has to be heated
to 100 deg.Celsius. Also, to kill microbe’s water should be boiled
continuously for a minimum of 20 minutes. Boiling may kill the
microbes but cannot remove other physical impurities and toxic
substances.
Filtration removes only the visible suspended particles and not the
minute, invisible particles, toxic substances or microorganisms. The
filters are cleaned rarely and all the muck accumulates inside leading
to more contamination. Ideally such filters need to be cleaned every
day which is cumbersome. Ultra Violate rays kill the microbes but
cannot ensure removal of toxic substances and physical impurities.
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PROTECT YOUR HEALTH WITH BISLERI WHICH
USES 6 STAGES OF PURIFICATION
CHLORINATION: Kills microorganisms. Remove organic
matter.
21
BOTTLED WATER ANALYSIS
Bisleri
PARTICULARS Mg/litre
TDS 160
Ph Factor 7.2
Calcium 13.6
Chlorides 22
Bicarbonate 58
Magnesium 7.8
Nitrate 2
Sulphates 19.3
Hardness 66.1
WHERE CAN WE USE BISLERI ?
Drinking
Making tea, coffee, lassi, cold drinks, mixing with drinks
Kneading the dough
Cooking
Mixing with baby foods
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1969: Buys Bisleri bottled water from an Italian company, Felice
Bisleri. It was bottled in glass bottles then.
Early-1980s: Shifts to PVC bottles. Sales surge
Mid-1980s: Switches to PET bottles, which meant more
transparency and life for water.
1993: Sells carbonated drink brands like Thumps Up, Gold Spot and
Limca to Coca-Cola for Rs 400 crore.
1995: Bisleri launches a 500 ml bottle and sales shoot up by 400 per
cent.
2000: Introduces the 20-litre container to bring prices down from Rs
10 a litre to Rs 2 a litre.
1998: Introduces a tamper-proof and tamper-evident seal.
2000: BIS cancels Bisleri's licence of a water bottling in Delhi
since some of the bottles did not carry ISI label; the licence is
restored one-and-a-half months later.
2002: Kinley overtakes Bisleri. The national retail stores audit by
ORG-MARG show Kinley's market share at 35.1 per cent
compared to Bisleri's 34.4 per cent.
2003: Bisleri says it plans to venture out into Europe and America to sell bottled water
:: Vision
A major, diversified, transitional, integrated consumer product
manufacturing company, with National Leadership and a strong
environment conscience, playing a national role in safe water
and Agro based drinks.
:: Mission
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To provide the highest quality product, keeping in mind all
aspects including freshness, purity and safety, and making it
easily available to the consumer at a very affordable price.
To achieve international standards of excellence in all aspects
of energy and diversified business with focus on consumer
delight through value and services of product and cost
reduction.
To enhance capital and fixed assets of the group to withstand
challenges and tough market trends.
To attain leadership in developing, adopting and assimilating
state or art technology for competitive advantage.
To provide better quality of product and services through
sustained market research and product development.
To foster a culture of participation and innovation for
employee growth and contribution.
To cultivate high standards of business ethics, and total
quality management for a strong corporate identity and brand
equity with continuous and positive growth.
To help enrich the quality of life of all the communities
specially the neglected ones and preserve ecological balance
and heritage through a strong environment conscience.
CURRENT PLAYERS:
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The mineral water industry is in a churn. The market is proving to
be yet another battlefield for an ongoing battle between the desis
and the MNCs. So far, MNCs have been winning. Only time will
tell what the final outcome will be but I strongly feel that here too,
like in all other markets, MNCs are going to win. Though the fate
Indian companies will suffer at the hands of these MNCs makes
me sad, the choices the consumers will have makes me happy. A
few years back, the mineral water market had been crawling at the
rate of 3-4%, or even a lower figure. Indians carried drinking water
in earthen pitchers, plastic or PUF bottles. But increasing cases of
typhoid and other waterborne diseases began to be reported. In
addition to this, liberalization happened and the mineral water
industry began to be stirred and shaken. The market started
growing an astounding rate of over 100% per anuum. The fact that
there were very few players in the market meant that their business
grew by leaps and bounds. Bisleri became a household name and
is now generic for bottled water. The market today has grown to
Rs11bn. The organised sector -- branded mineral water -- has only
Rs5bn of market share. The rest is accounted for by the
unorganized sector which is dominated by small regional players.
The market is still growing – at a rate greater than 80% per annum.
In the branded segment, Bisleri is the market leader as it continues
to lead in the Rs 700-1,000 crore organised, packaged water
market with an estimated 40 per cent market share, followed by
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Kinley at 28 per cent and Aquafina with an 11 per cent share. In
terms of volumes, the North and West remain Bisleri's biggest
performing markets, despite the brand's sustained national-level
presence The boom in the market has also encouraged
unscrupulous players to gain an entry. In the name of mineral
water, a number of regional players have even started selling plain
tap water. Many people have fallen sick after drinking this spurious
mineral water. The common man’s faith in the product was shaken.
However, not everyone was put off. Sensing the opportunity that
this segment holds, MNCs have begun to draw up plans to enter
the market, but not without testing the waters first. They carried
out the appropriate feasibility studies. However, among the first to
challenge Bisleri's near monopoly was Pepsi's AquaFina followed
by stiff competition from Parle’s Bisleri and Coca-Cola India’s
Kinley.
The first entrant in the bulk water category was Bisleri, while
Coke, through Kinley, entered the segmen 4 years ago. Over the
past five years or so, Bisleri has become a major player in the bulk
water segment in the water-starved southern states. The 20-litre
bulk water packs are targeted at the institutional and the home
segment. Pepsi is aiming to make its brand available throughout
the country soon. The company has also ruled out entering the bulk
water segment in India. Meanwhile, the action is all in Coca-Colas
26
bulk water business. The 20-litre bulk water packs are targeted at
the institutional and the home segment
SWOT ANALYSIS:
BISLERI
Bisleri announced the re-launch of its 20-litre home pack with a
more “consumer-friendly format” in thread fitting and valve cap,
against the conventional snap-on fittings. The existing 20-litre
Bisleri packs are now being withdrawn and the rollout of the new
jars, priced between Rs 40-60, is on.
Bisleri’s focus on the bulk water market has grown in the past few
years, mainly owing to the stiff competition posed by innumerable
brands in the packaged bottled water market. Not only are there big
multinational players like Coke with their huge distribution
networks, regional players exist side by side, enjoying local clout.
Bisleri continues to lead in the Rs 700-1,000 crore organised,
packaged water market with an estimated 40 per cent market share,
followed by Kinley at 28 per cent and Aquafina with an 11 per
cent share. In terms of volumes, the North and West remain
Bisleri's biggest performing markets, despite the brand's sustained
national-level presence the fact remains that the new kids on the
block are nibbling away at Bisleri's stranglehold over the bottled
27
water segment. Only three years ago, the bottled water market was
estimated at about Rs 300 crore, of which Bisleri commanded a
dominant 80 per cent share.
To ensure Bisleri packaged drinking water is held safe free from
contaminations, ultraviolet treatment and ozonisation process is
carried out. Ozone is unstable trivalent oxygen, a very powerful
bactericide with no side effect, as it disintegrates into oxygen
within couple of hours Sterilization effect of ozonised water
continues even after water is packaged, thereby ensuring safety of
Bisleri up to its final packing. To ensure high quality of packing
materials, components like caps and bottles are manufactured
inhouse from resins of quality suppliers.
Strengths:
28
Core business of company.
Available in different packs like cups, 500 ml, 1 lit, 1.2 lit, 2 lit, 5
facility.
cap.
Weakness:
India.
Threats:
30
Numbers of players like Kinley and other local players are
the industry.
bottle water industry with their own fleet of trucks & vans.
31
The brand that was till now marketed as packaged drinking water
(cleaned through reverse osmosis) will now be available in a
natural avatar.
Bisleri International will invest Rs100 crore for the project which
constitutes a Rs40- crore investment in two plants in Uttaranchal
and Himachal Pradesh in line expansion, Bisleri International
chairman Ramesh Chauhan said. The plants will come up next
year. Chauhan said the rest of the investment of about Rs60 crore
would go into infrastructure development. The investment would
be funded through internal accruals.
Launching 'Bisleri Natural Mountain Water' he said the company
was looking for four more locations from where we look to source
natural water. The likely locations would be in South and West
India he said. Bisleri has 23 plants across the country producing
bottled water.
Bisleri Natural Mountain water will be available in aqua green
packaging against the blue packaging of old and will be available
in six sizes. The company is also planning an aggressive marketing
and advertising campaign with a two-year budget of Rs60 crore.
Chauhan said the new packaging has been adopted in order to
stand apart from the others and in Chauhan's words, "As leader, we
want to differentiate ourselves and hence have adopted this
aquagreen colour," he said. Priced at a significant premium to
packaged water Natural Mountain Water will be available for Rs20
per litre.
The natural water segment, which accounts for about 5 per cent of
the total bottled water segment, is expected to grow by leaps and
bounds as health awareness and disposable incomes rise.
According to the company the foray into spring water will be
followed by an entry into the packaged ice segment (Bisleri Ice) as
well into flavoured, vitamin and sparkling water categories. The
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company is said to be setting up R&D facilities for ice and
studying various packaging options. Ramesh Chauhan, chairman,
Bisleri International expects to sell 10 million cases of Bisleri
Mountain Water over the next two years- a turnover of Rs200
crore. The bottled water industry is worth Rs1,000 crore in India
and is growing at 40 per cent per annum. It is projected to reach
Rs5,000 crore by 2010. The main players in the spring water
segment are Himalaya, Catch and Leh Berry. At present Himalaya
leads the segment with a 50-per cent market share.
Bisleri claims to have a 40-per cent market share of the organized
packaged water market. The natural spring water market is very
small and accounts for 5 per cent of the entire segment. Bisleri is
projecting a turnover of Rs300 crore this financial year, as against
Rs220 crore last year.
Chauhan says he is also preparing for an entry into the US market
with his spring water and is talks with US authorities for this. He
would not export India-bottled Bisleri into US, but would set up a
bottling operation there as transportation costs are a huge obstacle
in sourcing the product from India. "We are in the process of
getting the regulatory approvals for the venture," Chauhan said. He
said Bisleri was at par with companies in the developed world as
far as meeting international standards were concerned.
KINLEY
Advantages of Kinley:
Available in different packs like 500 ml, 1 ltr, 2 ltr, 5 ltr and 20
ltr.
34
Easy availability of product in all over India after Bisleri
aggressively.
Disadvantage of Kinley:
AQUAFINA
Advantages of Aquafina:
Disadvantages of Aquafina:
36
Compared to Bisleri and Kinley the service from Aquafina is
not satisfactory.
37
ANALYSIS AND INTERPRETATION
CONSUMER RELATED
Kinley 20%
Aquafina 12%
Others 8%
38
NUMBER OF RESPONDENTS USING MINERAL
WATER FREQUENTLY
40%
35%
30%
25%
20%
15%
10%
5%
0%
Always Often Sometimes Never
39
Mineral water Soft drink
55% 45%
40%
BRAND AWARENESS OF MINERAL
30%
WATER AMONG RESPONDENTS
20%
10%
42
0%
0 to 2 3 to 5 6 to 10 10 & above
Brands Respondents
0–2 40%
3–5 50%
6 – 10 10%
10 and above 0
The observation shows that most of the people know only about
the main brands which are owned by the big companies and are
advertised hugely. Mainly 3 –5 brands only comes to the minds
of the customer in regards to mineral water.
40%
30%
20%
10%
0% 43
0.5 ltr 1 ltr 5 ltr 20 ltr
SIZE
1 ltr 20%
5 ltr 5%
20 ltr 15%
Total 100%
The observation shows that most of the people are not happy
paying the price, the companies are charging for the product.
They feel that the price should be a little lower.
44
EFFECT OF ADVERTISING ON
54% PURCHASE
52%
50%
48%
46%
44%
42%
Yes No
Respondents Yes No
Perception
% of respondents 46% 54%
45
AMONG INDIANS
80%
70%
60%
50%
40%
30%
20%
10%
0%
Yes No
Yes No
73% 27%
The observation shows that most of the population in Delhi & its
NCR now a days is getting Health Conscious. The reason being
the knowledge of the fact that the normal water which we get is
not always very hygienic and may cause many diseases.
RETAILER RELATED OBSERVATIONS
AND FINDINGS
46
TYPES OF BRANDS RETAILERS KEEP
47
SIZE OF BOTTLE SELLING MORE
Surprisingly both 0.5 Ltr and 1 Ltr version are selling well but 5 ltr
are selling very less as compared to others.
GROWTH DURING THE LAST FIVE
48
YEARS ACCORDING TO RETAILERS
49
WATER MARKET
50
1. Initially we enquired about the numbers of brands that the
retailers sell and most of them specified not more than 3 – 4 .
This indicates that the retailers prefer only the main brands.
40% - Bisleri
20% - Kinley
15% - Aquafina
15%-others
51
Retailers need to concentrate on 5 and 20 litr bottle which
The market is too congested and confused in the Delhi & its
After analysis of the data & facts we have collected from consumer
& the retailers & matching them with the objectives one can say
that there is very good future for mineral water market. Soft
drink market might be some threat to the mineral water at
present but within few years the scenario is going to change.
Trend signifying increasing health consciousness amongst Indians
could also be observed.
Market has seen a tremendous growth from the early nineties &
now it is increasing by 70% to 90% every year so one can easily
say there is great potential in the mineral water market.
52
companies government has made policies & restrictions from
April 2001 which will force many manufactures to shut down
their factories. But due to potential in the market companies with
quality product will survive.
Finally from the data collected at both primary and secondary level
one can confidently say that Bisleri as packaged water brand is the
current market leader.
ANNEXURE
CONSUMER QUESTIONNAIRE
Contact no.________________________
QUESTIONS
Q 1.How often do you consume mineral water?
a) Always b) Sometimes
c) Often d) Never
53
a) Mineral water b) Soft drink
a) 0-2 b) 3-5
a) While traveling
d) During illness
e) Others
a)500 ml b) 1ltr.
c) 5 ltr d) 20 ltr
normal water?
54
a) Yes b)No
a) Yes b) No
Q8. Does advertising of this product has any effect on your
purchase?
a) Yes b) No
day by day ?
a)Yes b) No
c) Aquafina d) other
RETAILER’S QUESTIONNAIRE
Contact no.________________________
55
QUESTIONS
a) 2-3 b) 3-5
c) More
a) Advertised b) Non-Advertised
c) Both
a) Bisleri b) Aquafina
c) Kinley d) Others
a) 500 ml b) 1 ltr
c) 5 ltr d) 20 ltr
a) Bisleri b) Aquafina
c) Kinley d) Others
Q 6. Do you feel there is growth in the mineral water market in
the last 5 years?
56
a) Yes b) No
c) Unlike d) Poor
BIBLIOGRAPHY
Business World
A&M
Economic Times
Business India
VISUAL MEDIA…….
Cable Network
Internet
Britannica Encyclopaedia
57