Organizational Behaviour I (A) : R Chattopadhyay

CLASS 1

Allocating human and physical resources is very important. Giving proper

motivation and guidance is also the role of a manager.

Definition of Organization. Goals must be common and it should function on a

continuous basis.
The departmental goals must be in line with the organization goals. Strategy
comes first and then the planning phase. Co-ordination is also important in
planning. How are we going to empower each other, how to co-ordinate with
each other is a part of planning.
Leading means providing motivation to the employees which will bridge the
gap between them and their goals, communicate with them in the language they
know. Conflict is there in every group activity and a manager must be solution
centric instead of problem centric; he should resolve the conflict and generate a
win-win situation.

Within the time the goal needs to be achieved else we will miss the first mover
advantage. So its important for a constant monitoring of the goals and
correcting the deviations. Controlling will never be successful if we start at the
end. It should be continuos.
These are the 3 skills that a manager has to develop.
Mintzberg identified 3 major roles. And within these 3 roles there are
subroles.

1) INTERPERSONAL ROLE: Example only Manager’s signature will

work for suppliers to supply goods. Because he is a symbolic head.
Manager is also responsible to guide his/her team. Network is net-worth
for a manager.
2) INFORMATIONAL ROLE: Manager is repository of information. He
receives both internal and external information and not only that he
disseminates the information in the proper channel; else there will be an
information overload if information is distributed in other channels.

3) DECISIONAL ROLE: Manager should keep his/her eyes open for all
opportunities. He/she should handle disturbance in a proper manner.
Optimum utilization of resources is very important.

CLASS 2:
 In case of organizational behavior an individual comes with 3 perspectives:
his individual behavior, his behavior with his peers and the effect of
organizational hierarchy on the individual’s behavior. If I am working in a
flat structure my behavior will be informal, however if the organizational
structure is very well structured my behavior will be formal.
So, we study OGBH from 3 perspectives: a) Individual b) Groups
c) Organizational Structure

FORMAL DEFINITION OF OGBH

OB-1: We will cover Individual and Group Behavior

OB-2: We will cover Organizational Structure
Intuition is research-less. However, if I study and can relate the relationships
and draw conclusions in a systematic way, it leads to better judgement. So, we
study OB. You have to learn the art of predicting human behavior because as a
manager you are going to work with the people; make people do your work.
It is because of these diversity categories contingency variable occurs.
We use dependent variables through which we test the health of the
organization. It is the response which is influenced by so many factors. So
response is the dependent variable.
Productivity is a crucial dependent variable. Efficiency is the output/input ratio.
Effectiveness is the achievement of goals.

It is not a part of my organization job; but I am doing it extra and my

organization is gaining from that. It is my discretionary behavior. This is what is
known as OCB.