PRE-LIMINARY REPORT

ORGANIZAIONAL BEHAVIOUR

PREPARED FOR
SIR MUDASSIR FEROZ
SEMESTER PROJECT

PREPARED BY:
HASHIR AZAM (FA18-BCS-015)
NOVEMBER 19, 2020
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Table of Contents
Section 1…………………………………………………………………………………………3
1. Executive Summary…………………………………………………………………...3
2. Introduction……………………………………………………………………………3
Section 2…………………………………………………………………………………………4
1. Discussion……………………………………………………………….…………….4
1.1. Role of a
Manager…………………………………………………………………5
1.1.1. What is a manager?..................................................................................................5
1.1.2. How to be a Better Manager?..................................................................................5
2. Conclusions……………………………………………………………………...….…5
3. Reccomendations……...…………………………………………………...……….…5
3.1. Critical Organizational Behaviour………………………………..
………………..6
3.2. Assertive Communications………………………………………...
………………6
3.2.1. How to be Assertive?.........................................................................................6
3.2.2. Five Techniques to be Assertive………………………………………………7
4. Refernces………………………………………………………...…………….……...7

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 SECTION-1

1. Executive Summary

The purpose of this report is to raise awareness among the employees of companies to improve

their behaviours in organizations. Some issues are raised on the staff regarding their behaviour

towards the organization and their work e.g. “The staff uses mobile phones during work time”.

This report concludes some advises for the staff, employees and also for the boss, that how

should they improve their behaviour, how their behaviour should be in an organization. This

report tells about the communication skills that helps in the organizational life.

2. INTRODUCTION

Organizational behaviour (OB) is the academic study of the ways people act within groups. Its

principles are applied primarily in attempts to make businesses operate more effectively. The

study of organizational behaviour includes areas of research dedicated to improving job

performance, increasing job satisfaction, promoting innovation, and encouraging leadership.

Each has its own recommended actions, such as reorganizing groups, modifying compensation

structures, or changing methods of performance evaluation. While working in an organization, it

is very important to understand others behaviour as well as make others understand ours. In

order to maintain a healthy working environment, we need to adapt to the environment and

understand the goals we need to achieve. Organizational Behaviour (OB) can be defined as the

understanding, prediction and management of human behaviour both individually or in a group

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that occur within an organization.

SECTION-2

1. DISSCUSSION
In order to maintain a healthy working environment, we need to adapt to the environment and
understand the goals we need to achieve. This can be done easily if we understand the
importance of OB.

Following points bring out the importance of ORGANIZATIONAL BEHAVIOUR

 It helps in explaining the interpersonal relationships employees share with each other as
well as with their higher and lower subordinates.
 The prediction of individual behaviour can be explained.
 It balances the cordial relationship in an enterprise by maintaining effective
communication.
 It assists in marketing.
 It helps managers to encourage their sub-ordinates.
 Any change within the organization can be made easier.
 It helps in predicting human behaviour & their application to achieve organizational
goals.
 It helps in making the organization more effective.

Organizational Behavior is the study and application of knowledge about how people,
individuals, and groups act in organizations. It does this by taking a system approach. Its
purpose is to build better relationships by achieving human objectives, organizational objectives,
and social objectives.

Organizational Behavior is:

 A Separate Field of Study and not a Discipline Only.

 An Interdisciplinary Approach.
 Applied Science.
 A Normative Science.
 A Humanistic and Optimistic Approach.
 A Total System Approach.

The organizations in which people work have an effect on their thoughts, feelings, and actions.
These thoughts, feelings, and actions, in turn, affect the organization itself.

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1.1. Role of Manager:
1.1.1. What is a manager?

 Entrusted with a leadership role, a manager is responsible for overseeing a

department or group of employees within a specific organization or company.

 Working as a manager is an accomplishment because it reveals professional’s ability

to successfully lead, oversee multiple business operations, manage stress, effectively
communicate with coworkers.

 Across every sector, managers contribute to businesses in significant ways, which are
reflected in company profits, organization, and overall workplace morale.   

1.1.2. How to be a Better Manager?

 Get to know your employees

 Communicate

 Be a motivator

 Be a Leader

 Listen to your employees

 It’s okay to be friends and not a low standard thing

2. Conclusions:
Thus, studying organizational behavior helps in recognizing the patterns of human behavior
and in turn throw light on how these patterns profoundly influence the performance of an
organization. Every single soul should study about the organizational behaviour and should
apply it to himself.

3. Recommendations:
3.1. CRITICAL ORGANIZATIONAL BEHAVIOUR

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  Remove Barriers: Identification of issues and removal of barriers using protocol to
modify practices and policies to grant employees decision making levels that matches the
WP responsibilities.

 Use Processes and Procedures as designed: Leaders ensure that work is performed in
accordance with procedures and WP as designed and consistently coach to enhance
performance of designated roles.

 Share Knowledge and Learning: Knowledge and learning are shared freely for the
needs and experience of others.

 Practice Constructive Challenge: Leaders practice positive regard to encourage and

accept constructive challenges to overcome problems and achieve higher targets.

 Identify True Root Causes: Leaders create an environment in which genuine

commitment to identify and resolve the true root causes of performance gaps suffuses the
organization.

 Resolve it myself: Leaders create an environment in which commitment to a "resolve it

myself first" mind-set genuinely pervades the organization.

 Develop Others: Leaders assign roles to personnel with the competencies necessary for
fulfillment of the requirements of associated functions and work processes.

 Provide Information to Enable Value-Added Decisions: Leaders clearly communicate

business objectives and provide information to enable employees to make value-based
decisions.

 Practice Commitment Based Behaviours: Leaders consistently practice positive regard

to demonstrate, and reinforce behaviours that exemplify the Commitment Model.

3.2. ASSERTIVE COMMUNICATION

Assertive communication is an ability to express positive and negative thoughts and

sentiments in an open, legit and direct way. It perceives our rights while as yet regarding the
privileges of others. It enables us to assume liability for ourselves and our activities without
judging or accusing other individuals.

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3.2.1. How to be Assertive?

 Value yourself and your right. You deserve to be treated with dignity and respect.
Self-belief is the basis of self-confidence.

 Voice your Needs and wants Confidently. Do not wait for someone else to
recognize what you need. Set achievable goals. Find ways to make requests avoid
sacrificing others.

 Acknowledge that you cannot Control Another People’s Behavior. If people act
angerly towards you, try to avoid reacting to them in the same way.

 Express yourself in a positive way. Control your mind and emotions on negative
issues. Be open for Criticism and Compliments.
 Learn to say No. Knowing your own limits, you protect your time and workload by
saying “no” when necessary.

 Use Assertive communication techniques.

3.2.2. Five Techniques to be Assertive

 Avoid adding qualifiers to your feelings and opinions.

 Use I statement.

 Avoid arguing and being manipulated.

 If the person to whom you are talking is frustrated, talk him some time later.

 Defuse an unproductive outcome.

4. References

https://www.tutorialspoint.com/organizational_behavior/organizational_behavior_determ
inants.htm

https://www.mindtools.com/pages/article/Assertiveness.htm

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