Syed Yaseen Rizwan Ahmed

17th June 2021

 Operations Excellence and Critical Thinking

Basic tools and techniques for problem solving of Quality control and operation
excellence:

•What is 5S?

•Kaizen

•Process Mapping

•Theory Z

•Cause and Effect

•Fishbone Diagram

Operations management assessing the Quality of the Hospitals

 What is 5S?
5S is a system for organizing spaces so work can be
performed efficiently, effectively, and safely.
5S involves assessing everything present in a
space, removing what's unnecessary, organizing Sort - Only to have in the Simplify - Simplifying the
area what is required for process of using items or
things logically, performing housekeeping tasks, the process. completing tasks.
and keeping this cycle going. Organize, clean,
repeat.
Shine - To prevent dirt and
Standardize - Endure that
contamination from
the current standards
reoccurring by eliminating
achieved for sort, shine and
the sources of dirt and by
simplify are monitored and
making cleaning an
maintained.
everyday work activity.

Sustain - Every employee

contributes to sustaining
the rate of improvement.
 What is Kaizen (Particular issue)
● The history of Kaizen begins after World
War II when Toyota first implemented
quality circles in its production process
● Masaaki Imai (born, 1930) is a
Japanese organizational theorist and
management consultant. His work on
quality management, specifically on
Kaizen is well-known.
● In modern usage, kaizen is designed to
address a particular issue over the
course of a week, which is referred to as
a “kaizen blitz” or “kaizen event”.
● Kaizen events must have a clear and
concise objectives.
 What is Process Mapping?
A process map is a planning and management
tool that visually describes the flow of work, its
shows a series of events that produce a result.

The purpose of process mapping is for

organizations and businesses to improve
efficiency, process improvement, increase
communication and provide process
documentation.
 Theory Z

Theory Z proposed by Dr. William Ouchi in the 1980s

aimed at improving employee loyalty by engaging the
top floor to the shop floor through quality circles.

It focused on increasing employee participation in

continuous improvement with top management.
Cause & Effect Matrix
Fishbone Diagram

=>It helps to Identify all potential or

probable causes and select the best
cause which contributes to the
problem/effect.

=>The brainstorming technique is used

here for potential cause identification.
Malcolm Baldrige quality award framework

It is to raise awareness of quality management and how

companies can implement them successfully
into quality management systems

The categories of businesses included for evaluation.

1.Manufacturing
2.Service Company
3.Small Business
4.Education
5.Healthcare
6.Non-profit
THEORY OF CONSTRAINTS

THE 7 BASIC QUALITY TOOLS FOR PROCESS IMPROVEMENT

The Five Principles of Lean

Thank You