TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title: HOUSEKEEPING SERVICES

Nominal Duration: 456 HOURS
Qualification Level: NC II
Course Description: This course is designed to enhance the knowledge, skills
and attitude of housekeeping staff in housekeeping
services, preparing guest’s rooms, providing valet/butler
service, laundering linen and guest’s clothes, cleaning
premises and equipment in accordance with industry
standards. It covers the basic, core and common
competencies in HOUSEKEEPING NC II.

Requirements: MUST BE 18 YONAND ABOVE, CAN READ AND

UNDERSTAND ENGLISH LANGUAGE

Course Structure
Basic Competencies
No. of Hours: 18 HOURS
Unit of Competency Module Title Learning Nominal
Outcomes Duration
1.PARTICIPATE IN 1. PARTICIPATING IN1. Obtain and
WORKPLACE WORKPLACE convey workplace
COMMUNICATION COMMUNICATION information
2. Speak English
at a basic
operational level
3. Participate in
workplace
meetings and
discussions
4. Complete relevant
work related
documents

2 WORK IN TEAM WORKING IN TEAM 1. Describe team

ENVIRONMENT ENVIRONMENT role and scope
2. Identify own
role and
responsibility
within team
3. Work as a
team member
4. Work effectively
with colleagues
5. Work in socially
diverse
environment

3 PRACTICE CAREER 3 PRACTICING 1. Integrate personal

PROFESSIONALISM CAREER objectives with
PROFESSIONALISM organizational
goals
2. Set and meet
work priorities
3. Maintain
professional
growth and
development

4 PRACTICE 4 PRACTICING 1. Identify hazards

OCCUPATIONAL OCCUPATIONAL and risks
HEALTH AND SAFETY HEALTH AND 2. Evaluate hazards
and risks
PROCEDURES SAFETY 3. Control hazards
PROCEDURES and risks
4. Maintain OHS
awareness
5. Perform basic
 first-aid
procedures

Common Competencies
No. of Hours: 18 HOURS
Unit of Competency Module Title Learning Nominal
Outcomes Duration
1 DEVELOPING 1 DEVELOPING AND 1. Seek information
AND UPDATE INDUSTRY on the industry
UPDATE KNOWLEDGE 2. Update industry
INDUSTRY knowledge
KNOWLEDGE 3. Develop and
update local
knowledge
4. Promote
products and
services to
customers

2 OBSERVE 2 OBSERVING 1. Follow hygiene

WORKPLACE WORKPLACE procedures
HYGIENE HYGIENE 2. Identify and
prevent hygiene
risks
3 PERFORMING 3 PERFORM 1. Plan and prepare
COMPUTER COMPUTER for task to be
OPERATIONS OPERATIONS undertaken
2. Input data into
computer
3. Access
information
using computer
4. Produce/output
data using
computer
system
5. Maintain
computer
equipment and
systems

4 PERFORM 4 PERFORMING 1. Follow

WORKPLACE WORKPLACE AND workplace
AND SAFETY PRACTICES procedures for
SAFETY health, safety
PRACTICES and security
practices
2. Perform child
protection duties
relevant to the
tourism industry
3. Observe and
monitor people
4. Deal with
emergency
situations
5. Maintain safe
personal
presentation
standards
6. Maintain a safe
and secure
workplace
5 PROVIDE 5 PROVIDING 1. Greet customer
E EFFECTIVE E FFECTIVE 2. Identify needs of
CUSTOMER CUSTOMER SERVICE customers
SERVICE 3. Deliver service
to customer
 Core Competencies
No. of Hours: 400 HOURS
Unit of Competency Module Title Learning Nominal
Outcomes Duration
1. 1. PROVIDE 1. PROVIDING 1. Receive
HOUSEKEEPING HOUSEKEEPING housekeep
SERVICES TO GUESTS SERVICES TO GUESTS ing
requests
2. Provide/
Service
housekeep
ing
requests
3. Provide
advice to
guest
4. Liaise with
other
department
s
5. 2.CLEAN AND PREPARE CLEAN AND PREPARE 1.Set up
ROOMS FOR INCOMING ROOMS FOR INCOMING equipment and
GUESTS trolleys
GUESTS
1. 2. Access rooms
for servicing
2. 3.Make up beds
3. 4.Clean and clear
rooms
4. 5.Clean and store
trolleys and
equipment
2. 3.PROVIDE 3.PROVIDING 1. Provide valet
VALET/BUTLER SERVICE VALET/BUTLER SERVICE services to
guests
2. Display
professional
standards
3. Care for guest
property

3. 4.LAUNDRY LINEN AND 1. Co1. Serve food orders

GUEST CLOTHES llect laundry for 2. Assist the diners
laundering 3. Perform banquet or
functions catering food
2. Pe service
rform laundering 4. Serve Beverage
functions Orders
3. Pr5. Process payments
 ocess laundered and receipts
item 6. Conclude food
4. Re service and close
turn laundered item down dining area
CLEAN PUBLIC AREAS, CLEANING PUBLIC 1. Select and set
FACILITIES AND AREAS, FACILITIES AND up equipment and
materials
EQUIPMENT EQUIPMENT 2. Apply cleaning
technique
3. Clean dry and
wet areas
4. Maintain and
store cleaning
equipment and
chemicals
5. DEAL WITH/HANDLE DEALING WITH/HANDLE 1.Determine the
INTOXICATED GUESTS INTOXICATED GUESTS level of
intoxication
2.Apply
appropriate
procedures
3. Comply with
legislation

Resources:
LIST OF TOOL, EQUIPMENT AND MATERIALS FOR HOUSEKEEPING
SERVICES NC II
Recommended list of tools, equipment and materials for the training of a
maximum of 25 trainees for Housekeeping NC II are as follows:

TOOLS EQUIPMENT
QTY ITEM QTY ITEM
5 pcs. Mops 1 unit Projector Screen
5 pcs. Brushes 1 unit Overhead Projector
5 pcs. Brooms 2 unit Electric Fan
5 pcs. Buckets 1 pc. First Aid Cabinet
5 pcs. Dust Pans 1 pc. Instructor’s desk chairs
2 pcs. Garbage Receptacles 3 pcs. Fire Extinguisher
5 pcs. Sorting Baskets/ Laundry Baskets 2 pcs. Emergency Light
1 pc. Step Ladder 2 pcs. Directional Signage
2
2 pcs. Squeegee Air condition
units.
25
2 pcs. Water Hoses Armed Chairs
pcs.
10 Lint Free Cleaning Cloths 1 unit Telephone
pcs.
10 pcs Scrubbing Foam 1 unit Computer
 10 Dish Sponges 1 unit. TV
pcs.
5 pcs. Spray Bottles 1 unit. Video player
5 pcs. Anti-Static Dusters 1 unit. Fax machine
25 Gloves 1 unit. Refrigerator
pcs.
5 pcs. Caution Signs 1 unit. Hairdryer
2 pcs. Mop Squeezer 1 pc. Alarm clock
1 pc. Shelving
MATERIALS 1 pc. Cart
QTY ITEM 1 pc. Trolley
2 reams Bond paper 1 unit. Coffee Maker
25 Folders 1 unit. Electric kettle
pcs.
1 pc. Logbook 1 unit. Electric jug
 TOOLS EQUIPMENT
QTY ITEM QTY ITEM
1 box Transparency acetate 1 unit Toilet Caddy
2 pcs. White Board 1 unit Carpet sweeper
5 pcs. Whiteboard Markers 1 unit Vacuum cleaner (dry and wet )
2 pcs. Whiteboard Eraser 1 unit Polisher (electric with complete
accessories)
5 pcs. Marking Pen 1 unit Washers
2 pcs. Stationery 1 unit Dryer
2 sets Linen (for single bed 1 unit Flat iron
2 sets Linen (for double bed)
1 set Glassware 1 pc. Ironing Board
1 set Cutlery 1 pc. Steam pressers
1 pack Tea 1 pc. Sorting shelves
1 pack Coffee 1 unit Drying cleaning machine
1 pack Sugar
1 pack Powdered Milk
1 pack Biscuits
1 unit Bed (Single ) Cleaning agents
1 unit Bed (Queen) 5 liters Cleaning Detergent
1 pc Holy Bible 5 liters Liquid Detergent
2 pairs Slippers 5 liters Cleaning Solution
5 pcs. Flashlight 5 liters Sanitizing Agents
1 set Light fittings 5 liters Fabric Softener
1 pc. Mirrors 5 liters Chlorine Bleach
5 pcs. Wardrobes Protective clothing
5 pcs. Hangers 5 liters All-Purpose Detergent
2 pcs. Ashtrays 5 liters Stain Removing Agents
5 for Variety of linen and clothing items 2 units Furniture and floor polishers
each and fabrics
items
Discretionary supplies 5 cans Air Freshener
5 Fruits(assorted) 5 cans Pesticides
5 cans Beverages (assorted) 5 pcs. Deodorizers
5 pcs. Chocolates (assorted) 5 liters Toilet Disinfectant
Training resources/ materials 5 pcs Overalls
25 Enterprise promotional materials 5 pcs. Jackets
pcs.
25 Local tourist information 25 pcs. Aprons
pcs.
5 pcs. Magazines 15 pcs. Goggles
5 pcs. Newspapers 25 pcs. Masks
2 pcs. Lodging agreement 25 pcs. Headwear
Housekeeping textbooks/ 10 pcs. Waterproof clothing and
references footwear
 3.TRAINING FACILITIES

HOUSEKEEPING SERVICES NC II

Based on a class intake of 25 students/trainees.

Area in Sq. Total Area in

Space Requirement Size in Meters
Meters Sq. Meters
Lecture 8 x 5 m. 40 sq. m. 40 sq. m.
Demo/Mock/ Room 4 x 6 m. 24 sq. m. 24 sq. m.
Learning Resource Center 3 x 5 m. 15 sq. m. 15 sq. m.
Facilities/Equipment/
24 sq. m.
Circulation Area
Total workshop area: 114 sq. m.
B. Modules of Instruction
Basic Competencies :
1. Participate in workplace communication
2. Work in team environment
3. Practice career professionalism
4. Practice occupational health and safety procedures

Unit of Competency : Participate in workplace communication

Modules Title: Participating in workplace communication

Module Descriptor: This unit covers the knowledge, skills and attitudes
required to gather, interpret and convey information in
response to workplace requirements.

Nominal Duration:
Summary of Learning Outcomes:
LO1. PARTICIPATE IN WORKPLACE COMMUNICATION
LO2. WORK IN TEAM ENVIRONMENT
LO3. PRACTICE CAREER PROFESSIONALISM
LO4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

Details of Learning Outcomes:

LO1 . PARTICIPATE IN WORKPLACE COMMUNICATION
1.1 Obtain and convey workplace information
1.2 Speak English at a basic operational level
1.3 Participate in workplace meeting and discussion
1.4 Complete relevant work related documents
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
 Specific and Compet Fax  Group  Demonstratio
relevant ency may be machine Discussion n
information is  Interaction  Observation
accessed from assessed Telephon Practice  Interviews/
appropriate individually e session  Questioning
sources in the actual Writing
workplace materials
 Effective or through Internet
questioning , accredited
active listening institution
and speaking skills
are used to gather
and convey
information
Appropriate
medium is used to
transfer
information and
ideas
Appropriate
non- verbal
communication is
used
Appropriate
lines of
communication
with supervisors
and colleagues are
identified and
followed
Defined
workplace
procedures for the
location and
storage of
information are
used
Personal
interaction is
carried out clearly
and concisely

Simple Compet Fax  Group  Demonstratio

conversations on ency may be machine Discussion n
familiar topics  Interaction  Observation
with work assessed Telephon Practice  Interviews/
colleagues is individually e session  Questioning
participated in the actual Writing
Simple verbal workplace materials
instructions or or through Internet
requests are accredited
responded to institution
Simple
requests are made
Routine
procedures are
 described
Likes, dislikes
and preferences
are expressed
 Different
forms of
expression in
English is
identified
Team Compet Fax  Group  Demonstratio
meetings are ency may be machine Discussion n
attended on time  Interaction  Observation
Own opinions assessed Telephon Practice  Interviews/
are clearly individually e session  Questioning
expressed and in the actual Writing
those of others are workplace materials
listened to without or through Internet
interruption accredited
Meeting institution
inputs are
consistent with the
meeting purpose
and established
protocols
Workplace
interactions are
conducted in a
courteous manner
Questions
about simple
routine workplace
procedures and
maters concerning
working
conditions of
employment are
asked and
responded to
Meetings
outcomes are
interpreted and
implemented
Range of Compet Fax  Group  Demonstratio
forms relating to ency may be machine Discussion n
conditions of  Interaction  Observation
employment are assessed Telephon Practice  Interviews/
completed individually e session  Questioning
accurately and in the actual Writing
legibly workplace materials
Workplace or through Internet
data is recorded on accredited
standard institution
workplace forms
and documents
Basic
mathematical
processes are used
 for routine
calculations
Errors in
recording
information on
forms/ documents
are identified and
properly acted
upon
Reporting
requirements to
supervisor are
completed
according to
organizational
guidelines

LO2 . WORK IN TEAM ENVIRONMENT

LO1. Describe team role and scope

LO2 Identify own role and responsibility within team
LO3. Work as a team member
LO4.Work effectively with colleagues
LO5.Work in socially diverse environment

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
The role and 1 Describe and Fax Discussion  Demonstratio
objective of the identify machine Interaction n
team role Simulation  Observation
team is identified and Telephon Games
from available  Interviews
responsibilit e
sources of / Questioning
y in a team Writing
information 2.2 Describe materials
Team parameters, work as a Internet
reporting team
relationships and member
2.3 Work
responsibilities are effectively
identified from with
team discussions colleagues
and appropriate 2.3 Work in
external sources a socially
diverse
environment
1
Individual role and Describe and Fax Discussion  Demonstratio
responsibilities identify machine Interaction n
team role Simulation  Observation
within the team and Telephon Games Interviews/
environment are responsibilit e
Questioning
identified y in a team Writing
Roles and  Describe materials
responsibility of work as a Internet
other team team
members are member
 Work
identified and effectively
recognized with
Reporting colleagues
relationships  Work in
within team and a socially
external to team diverse
are identified environment
Effective and  Integrate Fax Discussion  Demonstratio
appropriate forms personal machine Interaction n
objectives Simulation  Observation
of communications with Telephon Games Interviews/
used and organization e
Questioning
interactions al goals Writing
undertaken with  Set and materials
team members meet work Internet
who contribute to priorities
known team  Maintai
activities and n
objectives professional
Effective and growth and
appropriate developmen
contributions made t
to complement
team activities and
objectives, based
on individual skills
and competencies
and workplace
context
Observed
protocols in
reporting using
standard operating
procedures
Contribute to the
development of
team work plans
 based on an
understanding of
team’s role and
objectives and
individual
competencies of
the members.
 Information is Describe Fax Discussion  Demonstratio
communicated and identify machine Interaction n
team role Simulation  Observation
clearly and in and Telephon Games Interviews/
concise manner responsibilit e Questioning
using appropriate y in a team Writing
communication materials
techniques Describe Internet
 Relationships are work as a
established and team
member
maintained 2.3 Work
effectively effectively
with colleagues with
 Work activities are colleagues
performed within 2.3 Work in
the team to ensure a socially
achievement of diverse
team goals environment
 Customers and1 Describe and Discussion  Demonstratio
colleagues from identify Interaction n
team role Simulation  Observation
diverse and Games Interviews/
backgrounds are responsibilit
Questioning
communicated y in a team
with, in all verbal
2.2 Describe
and non-verbal work as a
forms team
 Cross cultural member
2.3 Work
misunderstandings effectively
are dealt with, with
taking account of colleagues
cultural 2.3 Work in
considerations a socially
diverse
environment
 LO3 . PRACTICE CAREER PROFESSIONALISM

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities
LO3. Maintain professional growth and development
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
Personal growth Personal  Human Discussion  Demonstration
and work plan growth and  Financial Interaction  Observation
are pursue work plans Role Play Interviews/
 Technology
towards are pursued  Hardware questioning
improving the towards
qualifications set improving  Software
for the the
profession qualification
s set for the
Intra- and profession
Interpersonal Intra- and
relationships are interpersona
maintained in the l
course of relationship
managing s are
oneself based on maintained
performance in the
evaluation course of
managing
Commitment to oneself
the organization based on
and its goal is performance
demonstrated in evaluation
the performance Commitmen
of duties t to the
organization
and its goal
is
demonstrate
d in the
performance
of duties
Competing Competing  Human Discussion  Demonstration
demands are demands  Financial Interaction  Observation
prioritized to Role Play Interviews/
 Technology
questioning
achieve personal,
prioritized  Hardware
team and to achiev  Software
organizationalpersonal,
goals and team and
objectives. organizati
Resources arenal goals
utilized efficiently
and effectivelyobjectives.
to
manage work Resources
priorities and are utilized
commitments efficiently
Practices along and
economic use and effectively
maintenance of to manage
equipment and work
facilities are priorities
followed as per and
established commitment
procedures s
Practices
along
economic
use and
maintenance
of
equipment
and
facilities are
followed as
per
established
procedures
Trainings and Trainings  Human Discussion  Demonstration
career and career  Financial Interaction  Observation
opportunities are opportuniti  Technology Role Play Interviews/
identified and es are questioning
 Hardware
availed of based identified
on job and availed  Software
requirements of based on
Recognitions are job
sought/received requirement
and demonstrated s
as proof of career Recognition
advancement s are
sought/recei
ved and
demonstrate
d as proof of
career
 advancemen
t
Licenses
and/or
certification
s relevant to
job and
career are
obtained
and renewed

LO4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

LO1. Identify hazards and risks

LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness
LO5. Perform basic first-aid procedures

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Safety regulations Safety May include Lecture-  Observation
and workplace regulations but are not Discussion  Interview
safety and hazard and limited to: Plant tour
control practices workplace  Mask Symposium
and procedures are safety and  Gloves
clarified and hazard  Goggles
explained based on control  Hair
organization practices Net/cap/bonne
procedures and t
Hazards/risks in procedures  Face
the workplace and are clarified mask/shield
their and  Ear muffs
corresponding explained  Apron/Gown/
indicators are based on coverall/jump
identified to organization suit
minimize or procedures  Anti-static
eliminate risk to Hazards/ris suits
co-workers, ks in the
workplace and workplace
environment in and their
accordance with correspondi
organization ng
procedures indicators
Contingency are
measures during identified to
workplace minimize or
accidents, fire and eliminate
other emergencies risk to co-
are recognized and workers,
established in workplace
accordance with and
organization environment
procedures in
accordance
with
organization
procedures
Contingenc
y measures
during
workplace
accidents,
fire and
other
emergencies
are
recognized
and
established
in
accordance
with
organization
procedures
Terms of Terms of May include Lecture-  Observation
maximum maximum but are not Discussion  Interview
tolerable limits tolerable limited to: Plant tour
which when limits which Mask Symposium
exceeded will when Gloves
result in harm or exceeded Goggles
damage are will result in Hair
identified based on harm or Net/cap/bonne
threshold limit damage are t
values (TLV) identified Face
Effects of the based on mask/shield
hazards are threshold Ear muffs
determined limit values Apron/Gown/
OHS issues and/or (TLV) coverall/jump
concerns and Effects of suit
identified safety the hazards Anti-static
hazards are are suits
reported to determined
designated OHS issues
personnel in and/or
accordance with concerns
workplace and
requirements and identified
relevant workplace safety
OHS legislation hazards are
reported to
designated
personnel in
accordance
with
workplace
requirement
s and
relevant
workplace
 OHS
legislation
Occupational Occupationa May include Lecture-  Observation
Health and Safety l Health and but are not Discussion  Interview
(OHS) procedures Safety limited to: Plant tour
for controlling (OHS) Mask Symposium
hazards/risks in procedures4.10 Gloves
workplace are for 4.11 Goggles
consistently controlling
4.12 Hair
followed hazards/risk Net/cap/bonne
Procedures for s in t
dealing with workplace 4.13 Face
workplace are mask/shield
accidents, fire and consistently
4.14 Ear muffs
emergencies are followed4.15 Apron/Gown/
followed in Procedures coverall/jump
accordance with for dealing suit
organization OHS with 4.16 Anti-static
policies workplace suits
Personal accidents,
protective fire and
equipment (PPE) emergencies
is correctly used in are followed
accordance with in
organization OHS accordance
procedures and with
practices organization
Appropriate OHS
assistance is policies
provided in the Personal
event of a protective
workplace equipment
emergency in (PPE) is
accordance with correctly
established used in
organization accordance
protocol with
organization
OHS
procedures
and
practices
Appropriate
assistance is
provided in
the event of
a workplace
emergency
in
accordance
with
established
organization
protocol
Emergency- Emergency- May include Lecture-  Observation
related drills and related but are not Discussion  Interview
trainings are drills and limited to: Plant tour
 participated in as trainings4.17 Mask Symposium
per established are 4.18 Gloves
organization participated
4.19 Goggles
guidelines and in as per 4.20 Hair
procedures established Net/cap/bonne
OHS personal organization t
records are guidelines4.21 Face
completed and and mask/shield
procedures4.22 Ear muffs
updated in OHS 4.23 Apron/Gown/
accordance with personal coverall/jump
workplace records are suit
requirements completed 4.24 Anti-static
and updated suits
in
accordance
with
workplace
requirement
s
1 Situation is assessed
1 Situation is May include Lecture-  Observation
in accordance with assessed in but are not Discussion  Interview
accepted practice accordance limited to: Plant tour
5.2 Basic first-aid with 4.25 Mask Symposium
techniques is accepted4.26 Gloves
applied in practice 4.27 Goggles
accordance with5.2 Basic first-4.28 Hair
established first- aid Net/cap/bonne
aid procedures and techniques t
enterprise policy is applied4.29
in Face
5.3 Details of the accordance mask/shield
incident is with 4.30 Ear muffs
communicated in a established
4.31 Apron/Gown/
first-aid coverall/jump
timely manner procedures suit
according to and 4.32 Anti-static
enterprise policy enterprise suits
policy
5.3 Details
of the
incident is
communicat
ed in a
timely
manner
according to
enterprise
policy
 C. Modules of Instruction

Common Competencies :
Unit of Competency : Develop and update industry knowledge
Modules Title: Developing and updating industry knowledge
Module Descriptor Module descriptor: This unit of competency deals with the
knowledge, skills and attitude required to access, increase and
update industry knowledge. It includes seek information on
the industry and update industry knowledge
Nominal Duration:
Summary of Learning Outcomes:
1.1 Seek information on the industry
1.2 Update continuously relevant industry knowledge
1.3 Develop and update local knowledge
1.4 Promote products and services to customers

Details of Learning Outcomes:

LO1 .Seek information on the industry

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Assessment Sources of The following Assessment may Competency
requires evidence information resources be done in the in this unit
that the candidate/ on the should be workplace or in a may be
trainee : industry are provided: simulated assessed
Knew key correctly Sources of workplace through:
sources of identified information setting Interview/que
information on the and on the (assessment stions
industry accessed industry centers) Practical
Updated Informatio Industry Assessment demonstration
industry n to assist knowledge activities are Portfolio of
knowledge effective carried out industry
Accessed work through information
and used industry performanc TESDA's related to
information e is obtained accredited trainee’s work
Developed in line with assessment
and updated local job center
knowledge requirement
Promoted s
products and Specific
services information
on sector of
work is
accessed
and updated
Industry
information
is correctly
applied to
day-to-day
work
activities
Update industry Informal The following Assessment may Competency
knowledge and/or resources be done in the in this unit
formal should be workplace or in a may be
research is provided: simulated assessed
used to Sources of workplace through:
update information setting Interview/que
general on the (assessment stions
knowledge industry centers) Practical
of the Industry Assessment demonstration
industry knowledge activities are Portfolio of
Updated carried out industry
knowledge through information
is shared TESDA's related to
with accredited trainee’s work
customers assessment
and center
colleagues
as
appropriate
and
incorporated
into day-to-
day working
activities
Develop and 1 Local
update local knowledge
knowledge is developed
to assist
queries on
local/nation
al tourism
industry
3.2 Local
knowledge
is updated
using
informal
 and/or
formal
research
3.3
Contact
with local
communitie
s is
maintained
Promote products Promotional The following Assessment may Competency
and services to initiatives resources be done in the in this unit
customers are should be workplace or in a may be
described provided: simulated assessed
that may be Sources of workplace through:
used to information setting Interview/que
promote on the (assessment stions
products industry centers) Practical
and services Industry Assessment demonstration
4.2 Selling knowledge activities are Portfolio of
skills are carried out industry
applied through information
according to TESDA's related to
customer accredited trainee’s work
needs assessment
center

LO2 . OBSERVE WORKPLACE HYGIENE PROCEDURES

Assessment Contents Conditions Methodologies Assessment
Criteria Methods
Follow hygiene Workplace The following Competency in Assessment
procedures hygiene resources this unit must be may be done
procedures should be assessed in the
are provided: through: workplace or
implemente Hygiene Written in a simulated
 d in line procedures, examination workplace
with actual or Practical setting
enterprise simulated demonstration (assessment
and legal workplace, centers)
requirement products used Assessment
s in activities are
Handling hotel/restaura carried out
and storage nt /tourism through
of items are workplace TESDA's
undertaken accredited
in line with assessment
enterprise center
and legal
requirement
s
. Identify and Potential The following Competency in Assessment
prevent hygiene hygiene resources this unit must be may be done
risks risks are should be assessed in the
identified in provided: through: workplace or
line with Hygiene Written in a simulated
enterprise procedures, examination workplace
procedures actual or Practical setting
Action to simulated demonstration (assessment
minimize workplace, centers)
and remove products used Assessment
risks are in activities are
taken within hotel/restaura carried out
scope of nt /tourism through
individual workplace TESDA's
responsibilit accredited
y of assessment
enterprise/le center
gal
requirement
s
Hygiene
risks beyond
the control
of
individual
staff
members
are reported
to the
appropriate
person for
follow up
LO3 . PERFORM COMPUTER OPERATIONS
Assessment Contents Conditions Methodologies Assessment
Criteria Methods
. Plan and prepare Requiremen The following Assessment may The assessor
for task to be ts of task are resources be conducted in may select two
undertaken determined should be the workplace or of the
Appropriate
hardware provided: in a simulated following
and 4.1 environment assessment
software is Computer 5.1 methods to
selected hardware with objectively
according to peripherals assess the
task 4.2 candidate:
assigned Appropriate Observation
and required
outcome software Questioning
Task is Practical
planned to demonstration
ensure OH
&S
guidelines
and
procedures
are followed
Input data into Data are The following Assessment may The assessor
computer entered into resources be conducted in may select two
the should be the workplace or of the
computer
using provided: in a simulated following
appropriate 4.1 environment assessment
program/ap Computer 5.2 methods to
plication in hardware with objectively
accordance peripherals assess the
with 4.2 candidate:
company Appropriate Observation
procedures
Accuracy of software Questioning
information Practical
is checked demonstration
and
information
is saved in
accordance
with
standard
operating
procedures
Inputted
data are
stored in
storage
media
according to
 requirement
s
Work is
performed
within
ergonomic
guidelines
Access Correct
information using program/ap
computer plication is
selected
based on job
requirement
s
Program/ap
plication
containing
the
information
required is
accessed
according to
company
procedures
Desktop
icons are
correctly
selected,
opened and
closed for
navigation
purposes
Keyboard
techniques
are carried
out in line
with OH &
S
requirement
s for safe
use of
keyboards
Produce/output Entered data
data using are
computer system processed
using
appropriate
software
commands
Data are
printed out
as required
using
computer
hardware/pe
ripheral
devices in
 accordance
with
standard
operating
procedures
Files and
data are
transferred
between
compatible
systems
using
computer
software,
hardware/
peripheral
devices in
accordance
with
standard
operating
procedures
Maintain computer Systems for
equipment and cleaning,
systems minor
maintenanc
e and
replacement
of
consumable
s are
implemente
d
Procedures
for ensuring
security of
data,
including
regular
back-ups
and virus
checks are
implemente
d in
accordance
with
standard
operating
procedures
Basic file
maintenance
procedures
are
implemente
d in line
with the
standard
 operating
procedures
Document
systems are
maintained

D. Modules of Instruction

Core Competencies
Unit of Competency : Provide Housekeeping Services to Guests
Modules Title: Preparing the dining room/ restaurant area for service
Module Descriptor: This unit of competency deals with the skills and knowledge
required to provide a range of general housekeeping
services to guests.

Summary of Learning Outcomes:

1.Receive housekeeping requests
2. Provide/ Service housekeeping requests
3. Provide advice to guest
4. Liaise with other departments

Details of Learning Outcomes:

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Receive Guest/staff May include: Competency in 6.1 Assessm
housekeeping housekeep this unit may ent
requests ing Roll away or must be may be
requests beds assessed done in
and through the
service workpl
additional
delivery ace or
pillows and Questioning
are in a
blankets & Practical
accepted simulat
towels demonstration/
and ed
recorded in direct
workpl
accordanc additional observation
ace
e to room setting
enterprise supplies Portfolio (asses
policies evidence sment
and follow-up centers
procedure. cleaning Interview )
6.2 Assessm
Details of cleaning up ent
requests spills activiti
made are es are
confirmed carried
and noted repairs and
maintenance out
in throug
accordanc h
e with lost property TESD
enterprise inquiries A’s
procedures accredi
change of ted
Apologies linen assess
are made ment
when a center
first aid kit
request
has arisen
from a baby sitting
delayedbaby crib
delivery of
service

equest not
related to
housekeep
ing are
referred to
appropriate
department
.

Provide/Service Identified May May Competency in 6.3 Assessm

service/ite include: this unit may ent
m is or must be may be
 obtained Roll away assessed done in
through beds through the
liaison with workpl
other staff ace or
additional Questioning
in in a
pillows and Practical
accordanc simulat
blankets & demonstration/
e with ed
towels direct
enterprise workpl
procedures observation
ace
additional setting
Required room Portfolio (asses
items are supplies evidence sment
located centers
and follow-up Interview )
delivered cleaning 6.4 Assessm
to guest ent
room in cleaning up activiti
accordanc spills es are
e with carried
enterprise out
procedures repairs and
maintenance throug
h
Equipmen TESD
t is set up lost property A’s
in guest inquiries accredi
room in ted
accordanc change of assess
e with the linen ment
request of center
the guest
first aid kit
Requeste
d items baby sitting
are baby crib
removed
from guest
rooms in
accordanc
e with
enterprise
procedures
Provide advice to Guest is Competency in Assessment
guest advised on this unit may may be done
services or must be in the
and items assessed workplace or
available through in a
through simulated
housekeep workplace
Questioning
ing setting
Practical
 department demonstration/ (assessment
direct center
Guest is observation
advised on Assessment
use of Portfolio activities are
items evidence carried out
delivered through
to guest
Interview TESDA’s
room accredited
services assessment
center
Liaise with other Equipment May May Competency in Assessment
departments malfunctio include: this unit may may be done
n is or must be in the
reported to assessed workplace or
Roll away
appropriate through in a
beds
personnel simulated
in workplace
additional Questioning
accordanc setting
e with pillows and Practical
enterprise blankets & demonstration/ (assessment
centers)
procedures towels direct
observation
Assessment
Manageme additional activities are
nt is room Portfolio
carried out
advised on supplies evidence
through
dangerous TESDA’s
or follow-up Interview accredited
suspicious cleaning assessment
circumstan center
ces in
accordanc cleaning up
e with spills
enterprise
procedures repairs and
. maintenance
Other
department lost property
s are inquiries
updated on
the status
change of
of service
linen
requests

first aid kit

baby sitting
baby crib
 LO2 . CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS
Module descriptor : The unit deals with the skills and knowledge
required from housekeeping attendants to clean
and prepare rooms for incoming guests in a
commercial accommodation establishment.
Learning Outcomes:
2.1 Set up equipment and trolleys
2.2 Access rooms for servicing
2.3 Make up beds
2.4 Clean and clear rooms
2.5 Clean and store trolleys and equipment

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Set up equipment Cleaning, The May Competency in Assessme
supplies this unit may nt may be
and trolleys include:
and
equipment or must be done in
required for Roll away assessed the
servicing beds through workplace
rooms are 5.1 Questionin or in a
correctly g simulated
selected additional workplace
and pillows and 5.2 Practical
demonstr setting
prepared for blankets &
use ation/dire (assessm
towels ent
ct
Supplies for observati centers)
trolleys are additional on Assessme
accurately room nt
identified 5.3 Portfolio
supplies activities
and evidence
selected or are
5.4 Interview
ordered in follow-up carried out
sufficient cleaning through
numbers in TESDA’s
accordance accredited
with cleaning up
spills assessme
enterprise
procedures nt center
 repairs and
Trolleys are maintenance
safely loaded
with
adequate
lost property
supplies in inquiries
accordance
with change of
enterprise linen
procedures
first aid kit
baby sitting
baby crib
Access rooms for Rooms The May Competency in Assessme
servicing requiring include: this unit may nt may be
5. service are
correctly or must be done in
identified Roll away assessed the
based on beds through workplace
information 5.5 Questionin or in a
supplied to g simulated
housekeepiadditional workplace
ng staff pillows and 5.6 Practical
demonstr setting
blankets & (assessm
Rooms are towels ation/dire
accessed in ct ent
accordance observati centers)
with the additional on Assessme
establishme room nt
5.7 Portfolio
nt’s supplies activities
evidence
customer are
service and 5.8 Interview
follow-up carried out
security
cleaning through
procedures
TESDA’s
cleaning up accredited
spills assessme
nt center
repairs and
maintenance

lost property
inquiries

change of
linen

first aid kit

baby sitting
 baby crib

6. Make up beds Beds and The May Competency in Assessme

mattresses include: this unit may nt may be
are stripped,
pillows and or must be done in
linen are Roll away assessed the
checked for beds through workplace
stains and 5.9 Questionin or in a
damage g simulated
rooms are additional workplace
checked pillows and 5.10 Practical
whether demonstr setting
blankets & (assessm
guests left towels ation/dire
any ct ent
valuables observati centers)
additional on Assessme
Items with room nt
stains are 5.11 Portfolio
supplies activities
immediately evidence
segregated are
5.12 Interview
and follow-up carried out
forwarded to cleaning through
the Laundry TESDA’s
Department accredited
for proper cleaning up
spills assessme
processing
nt center
6.1 Bed linens
are replaced repairs and
in maintenance
accordance
with
enterprise lost property
standards inquiries
and
procedures change of
linen

first aid kit

baby sitting
baby crib

7. Clean and clear R ooms are The May Competency in Assessme

rooms cleaned in this unit may nt may be
include:
correct
order and or must be done in
with Roll away assessed the
minimum beds through workplace
disruption to 5.13 Questioni or in a
guests ng simulated
additional workplace
All pillows and 5.14 Practical
demonstr setting
furniture, blankets &
fixtures towels ation/dire (assessm
and fittings ct ent
are cleaned
and additional observati centers)
checked in room on Assessme
accordance supplies 5.15 Portfolio nt
with evidence activities
enterprise are
procedures follow-up 5.16 Interview
carried out
and cleaning
hygiene/saf through
ety TESDA’s
guidelines cleaning up accredited
spills assessme
Room nt center
supplies repairs and
are
checked, maintenance
replenished
or replaced lost property
in inquiries
accordance
with
enterprise change of
standards linen
and
procedures
first aid kit
Pests are
promptly baby sitting
identified
and baby crib
appropriate
action is
taken in
accordance
with safety
and
enterprise
procedures

Rooms are
checked for
any defects
and are
accurately
reported in
accordance
with
enterprise
procedures

Damaged
items are
recorded in
accordance
with
 enterprise
procedures

Any unusual
or
suspicious
person, item
or
occurrence
is promptly
reported in
accordance
with
enterprise
procedures
Guest’s
belongings
left in
vacated
rooms are
collected
and stored
in
accordance
with lost and
found
enterprise
procedures
8. Clean and store Trolleys The May Competency in Assessme
trolleys and and include: this unit may nt may be
equipment equipment
are cleaned or must be done in
after use in Roll away assessed the
accordance beds through workplace
with safety 5.17 Questioni or in a
and ng simulated
enterprise additional workplace
procedures pillows and 5.18 Practical
demonstr setting
blankets & (assessm
All items towels ation/dire
are ct ent
correctly observati centers)
stored in additional on Assessme
accordance room nt
with 5.19 Portfolio
supplies activities
enterprise evidence
procedures are
5.20 Interview
follow-up carried out
Supplies cleaning through
and items TESDA’s
are accredited
checked cleaning up
spills assessme
and
replenished nt center
or re- repairs and
ordered in
 accordance maintenance
with
enterprise
procedures lost property
inquiries
Additional
housekeepi
ng services change of
is provided linen
as
requested
in
first aid kit
accordance
with baby sitting
enterprise
baby crib
procedures
Turn over
procedure
for next
shift is
carried out
in
accordance
with
enterprise
procedures

LO3 . CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

Module descriptor : This unit of competency deals with the skills and
knowledge required to provide valet/butler services
in a commercial accommodation establishment.
This role would generally be undertaken by staff
 members with sound organizational and
interpersonal skills within limit of responsibility.

Summary of Learning Outcomes:

3.1 Provide valet services to guests
3.2 Display professional standards
3.3 Care for guest property

Assessment Criteria Contents Conditions Methodologies Assessment

Methods
Provide valet Role of The May Competency in Assessment
services to guests valet is include: this unit may may be done
defined in or must be in the
accordanc assessed workplace or
Roll away
e with through in a
beds
enterprise simulated
policy Practical workplace
additional
pillows and demonstration/ setting
Valet direct (assessment
services blankets & centers)
towels observation
are Assessment
prepared activities are
to be additional Third party
carried out in
delivered room report
TESDA’s
supplies accredited
Valet Oral assessment
services is follow-up questioning centers
delivered cleaning
within limit
of
responsibili cleaning up
ty spills

Valet repairs and

services is maintenance
recorded
lost property
inquiries

change of
linen

first aid kit

baby sitting
baby crib
Display professional Role of The May Competency in Rapport is
standards valet is include: this unit may established
 defined in or must be and feelings
accordanc Roll away assessed of goodwill
e with beds through are
enterprise enhanced
policy between the
additional Practical
guest within
pillows and demonstration/
Valet limit of
blankets & direct
services
towels observation
are responsibility
prepared
to be additional Third party Knowledge
delivered room report of individual
supplies guest’s
Valet Oral records is
services is follow-up questioning accessed
delivered cleaning and utilized
within limit to
of provide pers
cleaning up
responsibili nalized and
spills
ty quality
services
Valet repairs and based on
services is maintenance guest
recorded instructions
lost property and
inquiries enterprise
policy
change of
linen Valet
grooming
and
first aid kit communicati
on standards
baby sitting are followed,
baby crib in
accordance
with
enterprise
policy
Care for guest property Practical The following Competency in Assessment
demonstrat resources/sit this unit may may be done
ion/direct uations or must be in the
observatio MUST be assessed workplace or
n provided through in a
simulated
Third party Workplace Practical workplace
report location demonstration/ setting
direct (assessment
observation centers)
Oral Interaction
 questionin with others Assessment
to Third party activities are
demonstrate report carried out in
appropriate Assessment TESDA’s
interpersonal may be done in accredited
skills and the workplace assessment
ability to or in a centers
organize simulated
servicesV workplace
setting
(assessment
centers)

Assessment
activities are
carried out in
TESDA’s
accredited
assessment
centers
Oral
questioning

LO4. LAUNDRY LINEN AND GUEST CLOTHES

MODULE DESCRIPTOR : This unit of competency deals with the skills and
knowledge required to work in an “on-premise”
laundry section in a commercial accommodation
establishment applied to guest laundry, and in-
house linen and uniforms.
SUMMARY OF LO.
1.Collect laundry for laundering functions
2. Perform laundering functions
3. Process laundered item
4. Return laundered item

Assessment Criteria Contents Conditions Methodologies Assessment

Methods
P Collect laundry for The role of May include: Competency in Assessment
laundering functions an on- this unit may may be done
premise Washers or must be in the
laundry is assessed workplace or
identified through in a
according Dryers simulated
to Oral workplace
enterprise Irons questioning setting
policy (assessment
Steam Practical centers)
Guest pressers demonstration/
clothes are direct Assessment
picked up observation activities are
Sorting
in carried out in
baskets and
accordanc Portfolio TESDA’s
shelves
e with accredited
enterprise assessment
policy Hangers center

In-house Drying
items are cleaning
picked up machine
in
accordanc Labeler
e with
enterprise
policy

Perform laundering Items are May include: Competency in Assessment

functions correctly this unit may may be done
sorted and or must be in the
Washers
counted assessed workplace or
according through in a
to Dryers simulated
cleaning Oral workplace
process Irons questioning setting
required (assessment
and Steam Practical centers)
urgency of pressers demonstration/
the item direct Assessment
observation activities are
Items for Sorting carried out in
laundering baskets and TESDA’s
Portfolio
are shelves accredited
checked assessment
for stains Hangers center
and are
treated Drying
using the cleaning
correct machine
process
Labeler
Laundry
methods
are
selected in
accordanc
e with
textile
labeling
codes and
based on
fiber and
fabric, dye
fastness,
degree of
spoilage
and
washing
instructions

Laudry
equipment
is operated
in
accordance
with
manufactur
er’s
instructions

Any
damage
arising from
the
laundering
process is
recorded
and
appropriate
person(s)
is/are
notified in
accordance
with
enterprise
procedures
 Cleaning
agents and
chemicals
are used in
accordanc
e with
manufactur
er’s
instructions
and
specific
laundry
equipment

Items are
checked
after the
launderin
g process
to ensure
quality
cleaning

Pressing
and
finishing
processes
are
correctly
completed
in
accordanc
e with
textile
characteris
tics and
client
requiremen
ts

Process laundered item Post May include: Competency in Assessment

cleaning this unit may may be done
laundry or must be in the
Washers
activity are assessed workplace or
performed through in a
in Dryers simulated
accordanc Oral workplace
e with Irons questioning setting
enterprise (assessment
 policy Steam Practical centers)
pressers demonstration/
Results of direct Assessment
cleaning observation activities are
Sorting
are carried out in
baskets and
checked Portfolio TESDA’s
shelves
and accredited
appropriate assessment
additional Hangers center
action is
taken. Drying
cleaning
Internal machine
record and
billing Labeler
instructions
are
processed
in
accordanc
e with
enterprise
procedures

Necessary
internal
laundry
reports are
produced

Return laundered item Guest May include: Competency in Assessment

clothes are this unit may may be done
delivered or must be in the
Washers
in assessed workplace or
accordanc through in a
e with Dryers simulated
enterprise Oral workplace
policy Irons questioning setting
(assessment
In-house Steam Practical centers)
items are pressers demonstration/
delivered direct Assessment
in observation activities are
accordanc Sorting carried out in
e with baskets and TESDA’s
Portfolio
enterprise shelves accredited
policy assessment
Hangers center
 Drying
cleaning
machine

Labeler

LO5. CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT

MODULE DESCRIPTOR :
This unit deals with the knowledge and skills required in
the provision of food and beverage service to guests in
various types of dining venues and diverse styles of
service. This unit focuses on the pThis unit of
competency deals with the knowledge and skills
required in cleaning public areas, facilities and
equipment. It includes selecting and setting up of
equipment and materials; cleaning dry and wet
areas; and, maintaining and storing cleaning
equipment and materials.

Summary of Learning Outcomes:

5.1 Select and set up equipment and materials
5.2 Apply cleaning technique
5.3 Clean dry and wet areas
5.4 Maintain and store cleaning equipment and chemicals

Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Select and set up Equipment May include: Competency in Assessment
equipment and are this unit may may be done
materials selected in the
according overalls or must be
to type of assessed workplace or
cleaning to through in a
be done jackets simulated
Oral workplace
Allequipme aprons questioning setting
nt are (assessment
checked if centers)
clean and goggles and Direct
in safe masks observation/Pr
working actical Assessment
condition demonstration activities are
prior to use waterproof carried out in
clothing and TESDA’s
Portfolio
Suitable footwear accredited
dry and
wet assessment
cleaning headwear centers
 agents and
chemicals
are
selected
and
prepared in
accordanc
e with
manufactur
er’s and
relevant
occupatio
nal health
and safety
requiremen
ts

Protective
clothing
are
selected
and used
where
necessary
Apply cleaning Furniture, May include: Competency in Assessment
technique fixtures, this unit may may be done
ceilings in the
and overalls or must be
wallings assessed workplace or
are through in a
assessed jackets simulated
for Oral workplace
cleaning aprons questioning setting
(assessment
Appropriat centers)
e cleaning goggles and Direct
equipment masks observation/Pr
and actical Assessment
chemicals demonstration activities are
are waterproof carried out in
selected in clothing and TESDA’s
Portfolio
accordanc footwear accredited
e with the
type of assessment
material headwear centers
used
Cleaning
technique
is applied
on furniture
and
walling
materials
in
accordanc
e with type
 of material
used

Appropriat
e
procedures
is applied
in
accordanc
e with the
technique

Equipment
and
chemicals
are
properly
cleaned
and stored
in
accordanc
e with
manufactur
er’s
specificatio
ns and
requiremen
ts
Clean dry and wet Wet and May include: Competency in Assessment
areas dry areas may be done
this unit may
are in the
prepared for overalls or must be
cleaning assessed workplace or
and through in a
hazards are jackets simulated
identified Oral workplace
and aprons questioning setting
assessed (assessment
goggles and Direct centers)
The work
area is masks observation/Pr
barricaded actical Assessment
or warning demonstration activities are
signs are waterproof carried out in
placed, as clothing and TESDA’s
Portfolio
appropriate, footwear accredited
to reduce
risk to assessment
colleagues headwear centers
and
customers

Cleaning
agents or
 chemicals
are selected
and applied
on specific
areas in
accordance
with
manufacture
r’s
recommend
ations,
safety
procedures
and
enterprise
policies and
procedures

Equipment
are used
safely in
accordance
with
manufacture
r's
recommend
ations

Garbage
and used
chemicals
are
disposed off
in
accordance
with
hygiene,
safety and
environment
al legislation
requirement
s
Maintain and Euipment May include: Competency in Assessment
store cleaning are this unit may may be done
equipment and cleaned or must be in the
overalls
chemicals after use in assessed workplace or
accordanc through in a
e with jackets simulated
enterprise Oral workplace
requiremen aprons questioning setting
ts and (assessment
manufact goggles and Direct centers)
urer’s masks observation/Pr
instructio actical Assessment
 ns waterproof demonstration activities are
clothing and carried out in
Routine footwear Portfolio TESDA’s
preventive accredited
maintenan
ce is assessment
headwear
carried out centers
or
arranged in
accordanc
e with
enterprise
procedures

Defects
are
identified
and
reported in
accordanc
e with
enterprise
procedures

Equipment
are stored
in the
designated
area and in
a condition
ready for
re-use.
Chemicals
are stored
and
controlled in
accordance
with health
and safety
requirements
.

LO6.d EAL WITH/HANDLE INTOXICATED GUESTS

UNIT DESCRIPTOR :This unit of competency deals with the knowledge, skills and
attitude in handling or dealing with intoxicated guests at the
workplace. It includes the knowledge and skills on how to determine
the level of intoxication, proper approach, application of
appropriate procedure and the knowledge on legislation for
alcoholic drinks.
Summary of Learning Outcomes:
6.1Determine the level of intoxication
6.2 Apply appropriate procedures
6.3 Comply with legislation
 Assessment Contents Conditions Methodologies Assessment
Criteria Methods
Determine the Level of Sources of Competency in Assessmen
level of intoxicati information this unit may t may be
intoxication on of on the or must be done in the
guest is industry assessed workplace
assessed through or in a
in Industry simulated
accordanc knowledge Oral questions workplace
e with about setting
industry alcohol (assessmen
procedure. Written t centers)
questions Assessment ac
Offered
assistanc Work projects
e politely to
intoxicated Workplace
guest in observation of
line with practical skills
enterprise
procedure.
Practical
Urgently exercises/Role
referred Play/Demonstr
difficult ation
situation to Formal report
immediate from supervisor
boss as
per
enterprise
regulations
.

Intoxicated
guest lying
on the floor
is not
touched
but is
carefully
watched in
line with
industry
practice.

Sought
immediate
assistance
 from hotel
security
personnel
for the
situations
that posing
a threat to
safety and
security
according
to
enterprise
procedure..
Apply The Sources of Competency in Assessmen
appropriate guest’s information this unit may t may be
procedures name is on the or must be done in the
verified on industry assessed workplace
the bill through or in a
before Industry simulated
announcing knowledge workplace
Oral questions
the staff’s about setting
presence alcohol (assessmen
outside the Written t centers)
door. questions Assessment ac
Guests
are greeted Work projects
politely in
accordance Workplace
with the observation of
with practical skills
establishme
nt’s service
procedures. Practical
Guests exercises/Role
are asked Play/Demonstr
where they ation
want the Formal report
tray or from supervisor
trolley
positioned.
Food orders
are
delivered on
the time
desired by
the guest.
Comply with Dealt with Sources of Competency in Assessmen
legislation intoxicated information this unit may t may be
persons in on the or must be done in the
line with industry assessed workplace
industry through or in a
practice Industry simulated
knowledge Oral questions workplace
Dealt with about setting
underage alcohol (assessmen
drinkers Written t centers)
with questions Assessment ac
caution .
and care in Work projects
compliance
with legal Workplace
regulations observation of
practical skills
Complied
with
legislative Practical
requiremen exercises/Role
ts as per Play/Demonstr
alcoholic ation
regulations Formal report
from supervisor