AMCA Training Booklet 2018 V1.5

AMCA TRAINING PROGRAM 2018
AMCA Training Booklet 2018
Contents
Welcome to AMCA Training.................................................................................................................... 3
AMCA RTO Accredited Training Programs .............................................................................................. 4
MEM40412 Certificate IV in Engineering Drafting .............................................................................. 4
BSB41515 Certificate IV in Project Management Practice ................................................................. 6
BSB51415 Diploma of Project Management (Managing for Profit Program) ..................................... 8
AMCA Industry Specific Training ........................................................................................................... 10
Master Refrigeration Programs ........................................................................................................ 10
Advise Clients on Heating, Ventilation and Air Conditioning Services.......................................... 10
Maintain Control Devices and Systems ........................................................................................ 11
Maintain Essential Safety Measures ............................................................................................. 12
Apply Safety Awareness and Legal Requirements for Carbon Dioxide Refrigerant ..................... 13
Repair and Service Carbon Dioxide Refrigeration Systems .......................................................... 14
Participate in Environmentally Sustainable Work Practices ......................................................... 15
Refrigerant Gas Management MOOC-AMCA Online Professional Development......................... 16
Mechanical Services Plumbing Programs ......................................................................................... 17
Basic Air Conditioning Design ....................................................................................................... 17
Fire Damper Regulatory Requirements ........................................................................................ 18
Fundamentals of Air and Water Balance ...................................................................................... 19
Health and Safety Programs ............................................................................................................. 20
Provide Basic Emergency Life Support.......................................................................................... 20
Mental Health Awareness and Effective Conversations ............................................................... 21
Staying Well at Work..................................................................................................................... 22
Professional Development Programs Level 1 ................................................................................... 23
Conducting Effective Meetings ..................................................................................................... 23
Customer Service Skills ................................................................................................................. 24
Handling Conflict ........................................................................................................................... 25
Manage Personal Work Goals and Time ....................................................................................... 26
Team Building ............................................................................................................................... 27
Workplace Communications ......................................................................................................... 28
Writing and Managing Workplace Documents ............................................................................. 29
Business Service Programs ................................................................................................................ 30
Small Business Success Workshop: Look Learn Act ...................................................................... 30
Small Business Workshop: Know Your Numbers and Leadership Mentoring .............................. 31
AMCA Refund and Cancellation Policy ................................................................................................. 32
AMCA Training Booklet 2018 V1.5.docx Page 1 of 38

AMCA Contact Details ........................................................................................................................... 32

Appendix 1: Career Pathways in the Air Conditioning and Mechanical Services Industry ................... 33
Appendix 2: AMCA Training Timetable ................................................................................................. 35

Welcome to AMCA Training
The Air Conditioning and Mechanical Contractors Association(AMCA) is a peak industry body
representing companies across Australia. AMCA is the only industry association of
employers which is exclusively dedicated to serving the needs of the companies in the air
conditioning and mechanical services industry.
With its origins back in the early 1960’s, AMCA exists to represent, promote and safeguard
the interests of its member companies by influencing the commercial environment in which
they operate, by promoting high standards of competence, and by providing quality advice
and guidance on all aspects of their business.
Our membership base includes large and small, metropolitan and regional companies who
specialise in contracting, service and maintenance work. AMCA members are responsible for
approximately 85% of all air conditioning and mechanical services contracting in the non-
residential construction sector.
AMCA is active representing the industry in policy issues pursued by government and other
industry bodies.
AMCA is represented on a wide range of committees covering national training agenda,

industrial relations matters, industry reform and commercial issues.
AMCA is a leading-edge industry training provider. Our aim is to provide quality industry
training programs which directly respond to current industry requirements in a timely and
cost-effective manner.
Laura Steedman
EXECUTIVE MANAGER, TRAINING AND DEVELOPMENT
Air Conditioning and Mechanical Contractors' Association

30 Cromwell Street
Burwood 3125 Victoria Australia
T: +61 3 8831 2820
F: +61 3 9888 8459
Mobile 0437 012 695
laura@amca.com.au
www.amca.com.au

AMCA RTO Accredited Training Programs
Unit Code/Name MEM40412 Certificate IV in Engineering Drafting
Training Provider AMCA Training - RTO 5139
The MEM40412 Certificate IV in Engineering Drafting is a nationally

accredited program which provides industry specific training for
Draftspersons in the Air Conditioning and Mechanical Services
Course Overview Industry. AMCA (RTO 5139) is a peak industry body representing air
conditioning and mechanical services across Australia. This course
was created by AMCA members to meet the needs of the industry
and graduates are highly sought after.
To participate in the program, you must be employed in a

Target Audience and Level
Mechanical Services Drafting office.
AMCA Member - $8,700 per learner (inclusive of gst).

AMCA Non- Member - $12,000 per learner (inclusive of gst)
Tuition Fees The above cost doesn’t include:
Advanced drafting techniques, software and specialist in-company
training Airfares and accommodation
AMCA reserves the right to cancel, postpone or re-schedule training

courses due to insufficient registration or other reasons beyond
their control. In the event AMCA cancels any course a full refund will
be given.
Enrolment Process
The learner will receive a confirmation notification at least one
month prior to the course commencement date.
*Please only book flights and accommodation upon receiving
confirmation notification.
As a Registered Training Organisation, AMCA will collect a non-

refundable deposit of $1,500.00. An invoice for the non-refundable
Payment deposit will be sent upon receiving your completed enrolment form.
The outstanding amount will be invoiced based on submitting
completed units.
Prerequisites There is no prerequisite for this course

Course Duration 2 years
The MEM40412 Certificate IV in Engineering Drafting encompasses 4

core units and 11 elective units with the educational components to
be completed over a 2-year period. It is possible to ‘fast track’ the
qualification by obtaining recognition of prior learning or awarded
credit transfer if you have a previous recognised training
Course Structure/Delivery
qualification and /or relevant industry experience. Training and
assessment is undertaken in the workplace and is supported by 5 x 1
block weeks over the period of 2 years which the learner must
attend, classes will be conducted in the AMCA Burwood Victorian
office.
Upon successful completion of all the assessment requirements of

each unit, the learner will be issued with a MEM40412 Certificate IV
in Engineering Drafting Certificate. Those learners who do not
Qualification/Award
complete this course or who are deemed not yet competent in any
units will still receive a Statement of Attainment for the units
successfully completed.
The AMCA drafting program is designed to be flexible and

responsive to individual, company and industry needs with a focus
on:
• Use of up-to-date Industry and educational technology
• Current workplace practices
Learning Outcome • Hands on workplace experiences
• Computer Aided Design (CAD)
• Apply mathematical techniques in a manufacturing,
engineering, or related environment
• Produce drawings for reticulated services
• Estimate and cost work
Please read the terms and conditions available in the Learner

Terms and Conditions Handbook before you enrol in the course. A downloadable copy is
available via the following link: Learner Handbook
A downloadable copy of the course flyer is available via online

Course Flyer booking system and the following link: MEM40412 Certificate IV in
Engineering Drafting
For further information and booking details please contact:

Nicola Phillips
Course Contact Training Administrator AMCA
Email: training@amca.com.au
Phone (03) 8831 2812

Unit Code/Name BSB41515 Certificate IV in Project Management Practice
The BSB41515 Certificate IV in Project Management Practice is a nationally

accredited program delivered by AMCA (RTO 5139) which is designed to
equip recently appointed project managers and aspiring project managers
Course Overview with best practice project management skills and knowledge. The course
provides learners with a working knowledge of project management
principles and processes and the application of tools, techniques and
methods crucial to a successful project.
This course is designed for those new to project management, with two
years relevant experience, including but not limited to:
• Recently appointed project managers
Target Audience and Level • Aspiring project managers
• Business and technical professionals who work in a project
environment and require a more in-depth knowledge of project
management.
• AMCA Members $3,000 per learner (inclusive of gst)

• AMCA Non- Members $4,000 per learner (inclusive of gst)
Tuition Fees
This cost includes course materials, morning/afternoon teas and lunches.
The above cost does not include airfares and accommodation.

courses due to insufficient registration or other reasons beyond their
control. In the event AMCA cancels any course a full refund will be given.
Enrolment Process The learner will receive a confirmation notification at least one month prior
to the course commencement date.
*Please only book flights and accommodation upon receiving confirmation
notification.
As a Registered Training Organisation, AMCA will collect a non-refundable

deposit of $1,500.00. An invoice for the non-refundable deposit will be
Payment sent upon receiving your completed enrolment form. The outstanding
amount will be invoiced based on submitting completed
units.
Prerequisites
There is no prerequisite for this course
Course Duration Approximately 3 months (including submission of workplace assessments)

The course delivery will incorporate a blended learning approach with

traditional face to face delivery, distance learning and workshop sessions.
• Course duration is approximately 3 months supported by an
average of minimum 4hrs/week self-directed learning and
workplace assessment
• Three days face to face (facilitator led) delivery, incorporating
Course Structure/Delivery group work activities and discussion is held at AMCA (Burwood) in
Melbourne. Attendance is required in the face to face program as
it is a key component of the knowledge sharing and exchange of
ideas for industry expertise.
• Workplace assessment project to be reviewed and approved prior
to commencement of the course. It is expected that each
participant will complete a workplace project or task.
Upon successful completion of all the assessment requirements of each

unit, the learner will be issued with a BSB41515 Certificate IV in Project
Qualification/Award Management Practice Certificate. Those learners who do not complete this
course or who are deemed not yet competent in any units will still receive
a Statement of Attainment for the units successfully completed.
• Assess the organisation context for the project and apply project
management principles to workplace initiatives
• Apply a project strategy which will lead to an effective overall
project plan
• Identify a suitable project structure and team
• Manage the relationships with the expectations of all stakeholders
Learning Outcome in the project
• Implement techniques for monitoring, controlling and reporting
project progress
• Successfully analyse a completed project and evaluate project
outcomes
Understand the link between project outcomes and business benefits.
Please read the terms and conditions available in the Learner Handbook
Terms and Conditions before you enrol in the course. A downloadable copy is available via the
following link: Learner Handbook
A downloadable copy of the course flyer is available via online booking

Course Flyer system and the following link : BSB41515 Certificate IV in Project
Management Practice

Nicola Phillips
Course Contact
Training Administrator AMCA
Phone (03) 8831 2812

BSB51415 Diploma of Project Management (Managing for

Unit Code/Name
Profit Program)
The BSB51415 Diploma of Project Management program is unique in

Australia. The program consists of a 16 week off campus industry
supported study unit plus two residential workshops, each of one week’s
duration. The residential workshops involve interactive learning sessions
delivered by industry experts and specialist trainers.
AMCA (RTO 5139) deliver the program that gives middle and upper level
management personnel:
Course Overview
• information and aids to help them manage more effectively
• builds on their industry experience and improves their
management skills
• provides formal recognition for the management skills they have
already achieved and will further develop in this course.
In summary, the program provides learners with intensive in-depth training
in the fundamentals of managing for profit in the air conditioning,
engineering and mechanical services industries.
Those who will gain most are learners who have had experience managing
small to medium projects. Theory and practical learning sessions are
supported by the extensive use of industry case studies. These case studies
reinforce course work while enriching communications, leadership and
decision-making skills. This enables those with an early exposure to
Target Audience and Level construction, service and facilities management to very quickly increase
their skills so they can take on bigger and more challenging work with
confidence.
Learners must have at least three years’ experience in a project
management environment and must be currently working in a project
manager role to successfully complete this program.
• AMCA Members $5,000 per learner (inclusive of gst)

• AMCA Non- Members $6,000 per learner (inclusive of gst)
Tuition Fees
This cost includes course materials, morning/afternoon teas and lunches.
The above cost does not include airfares and accommodation

courses due to insufficient registration or other reasons beyond their
control. In the event AMCA cancels any course a full refund will be given.
Enrolment Process The learner will receive a confirmation notification at least one month prior
to the course commencement date.
*Please only book flights and accommodation upon receiving confirmation
notification.
As a Registered Training Organisation, AMCA will collect a non-refundable

deposit of $1,500.00. An invoice for the non-refundable deposit will be
Payment
sent upon receiving your completed enrolment form. The outstanding
amount will be invoiced based on submitting completed units.

The program duration is approximately 5 months supported by face to face

Course Duration delivery and an average of minimum 4hrs/week self-directed learning and
workplace assessment.
The program consists of two residential workshops each of one week’s

duration, incorporating industry case studies delivered by specialist
trainers and industry experts. In addition, learners undertake an industry
supported off campus study unit. The two residential workshops are held
at AMCA (Burwood) in Melbourne. Attendance is required at the two
Course Structure/Delivery residential workshops to ensure the full benefit of the face to face delivery,
as it is a key component of the knowledge sharing and exchange of ideas
for industry expertise. Modern accommodation, efficient training facilities
and the latest in learning technologies and equipment are available to
ensure learners have the ideal learning environment away from the
demands and distractions of the workplace.
Upon successful completion of all the assessment requirements of each

unit, the learner will be issued with issued with a BSB51415 Diploma of
Qualification/Award Project Management Certificate. Those learners who do not complete this
course or who are deemed not yet competent in any units will still receive
a Statement of Attainment for the units successfully completed.
The AMCA Managing for Profit program exposes those responsible for
managing cost centre’s to systematic strategies for achieving better and
more profitable outcomes. Course work covers aspects of management
including planning, OHS, risk assessment, Human Resource Management
(HRM), productivity improvements, scheduling, communication,
negotiation skills and environmental management.
Real Experience with Real Professionals
Managers will value the skills they learn by sharing experiences with their
peers and other professionals in the field. Through their involvement each
Learning Outcome
person participates in multi-disciplinary course activities with specialist
trainers and industry personnel who have diverse experience.
A Quick Payback for Companies
Learners benefit from the immediate payback the program provides. It is
recommended that learners decide on their personal action plans and
goals prior to beginning the program. Examples of such goals include the
learner’s skill requirements for improving cost control and on time
completion of jobs. Other examples may be techniques for recognising
when variations and extensions of time are needed to protect profitability.
Please read the terms and conditions available in the Learner Handbook
Terms and Conditions before you enrol in the course. A downloadable copy is available via the
following link: Learner Handbook
A downloadable copy of the course flyer is available via online booking

Course Flyer
system and the following link: BSB51415 Diploma of Project Management

Nicola Phillips
Phone (03) 8831 2812

AMCA Industry Specific Training

Master Refrigeration Programs
Course Title Advise Clients on Heating, Ventilation and Air Conditioning

Services
Provider Box Hill Institute RTO: 4687
This unit provides the skills and knowledge required to provide information
Course Overview
and advice to clients on heating, ventilation and air conditioning services. It
focuses on environmental responsibilities and includes an overview of
relevant legislation.
Minimum language, literacy and numeracy skills that are equivalent to

Level 3 of the Australian Core Skills Framework. This unit is applicable to
Target Audience and Level trade and post trade technicians who are required to provide advice to
clients as part of their role.
Course Duration Approximately 4 Hours
Course Structure/Delivery Online
Qualification/Award Statement of Attainment issued by Box Hill Institute.
• Identify OH & S workplace procedures including the use of risk control

measures.
• Demonstrate required knowledge and skills necessary to provide
sound advice on environmental sustainability and energy
Learning Outcome
management.
• Demonstrate competency within a timeframe of the discipline.
• Provide advice on sustainability and energy management including
current legislative responsibilities and codes of practice

Nicola Phillips
Phone (03) 8831 2812

Course Title Maintain Control Devices and Systems
This unit of competency sets out the knowledge and skills required to
operate and maintain heating, ventilation and air conditioning (HVAC)
control devices and systems within a framework of achieving energy
efficiencies and meeting sustainable energy targets.
Course Overview
This includes operating and maintaining hardware and software, tuning
system performance, interpreting and updating control diagrams as well as
skills in interpreting control system specifications and OHS requirements.
Target Audience and Level Suitable for initial post trade 12 to 18 months
Advise Clients on Heating, Ventilation and Air Conditioning Services

Prerequisites
(Online)
Course Duration 16 hours, delivered over 2 days
Program is delivered over 2 days x 8-hour sessions at RCCC, Box Hill

Course Structure/Delivery Institute. Workshop and classroom delivery of both theory and practical.
The learner will be required to complete 3 assessments in class.
At the conclusion of this program the candidate will demonstrate

competency by applying knowledge and principles of HVAC Control
Systems:
• Organise relevant resources, personnel and equipment to effectively
Learning Outcome install and configure HVAC control Software
• Implement relevant OHS Procedures and practices
• Interpret and use control system drawings and specifications
• Analyse and optimise HVAC control system performance
• Identify and repair or replace faulty system components

Nicola Phillips
Phone (03) 8831 2812

Course Title Maintain Essential Safety Measures
This course provides an introduction to the requirements for

maintaining ventilation and air conditioning systems related to
essential safety measures (ESMs) such as fire and smoke control
Course Overview measures of air handling systems, also known as Life Safety Systems.
The course focuses on responsibilities and statutory requirements of
building owners, contractors and maintenance technicians while
maintaining and testing ESM’s.
Target Audience and Level Suitable for initial post trade 12 to 18 months

Prerequisites
(Online)
Course Duration 16 hours
Program is delivered over 2 days x 8-hour sessions at RCCC, Box Hill

Institute.
• 6 sessions in class
• 2 sessions commissioning and testing in a simulated 3 story building
(stairwell pressurisation Pod)
The learner will be required to complete 3 simulated assessments in class
Qualification/Award Statement of Attainment by Box Hill Institute.
To be competent in planning and carrying out ESM maintenance and

checking the system operation and performance to the
Learning Outcome Australian Standard for installation and maintenance:
AS1668.2, BCA (part of the NCC) AS3666, AS1851

Nicola Phillips
Phone (03) 8831 2812

Apply Safety Awareness and Legal Requirements for Carbon

Course Title
Dioxide Refrigerant
This unit covers the safety and legal requirements to handle, use and
store hydrocarbon refrigerants. All safety aspects are covered to
Australian and International standards. Legal requirements are
Course Overview covered at local, State and National level.
The skills and knowledge described in this unit do not require a licence
to practice in the workplace. However, practice in this unit is to
regulations directly relating to all OH&S and AS requirements.
Those holding a Certificate III in Refrigeration and Air Conditioning from the
Target Audience and Level UEE11 Electrotechnology Training Package, or equivalent, meet the
requirements of these units and their pre-requisite requirements.

Prerequisites
(Online)
Course Duration 2 days
Program is delivered over 4 days in conjunction with Repair and Service

Carbon Dioxide Refrigeration Systems.
Qualification/Award Statement of Attainment by Box Hill Institute.
• Preparing to enter the workplace including, the use of work permits

and clearances and isolation permissions.
• Applying work procedures and instructions as they apply to risk control
measures.
Learning Outcome • Participation in consultation processes, identifying hazards and
implementing and monitoring control measures.
• Dealing with unplanned events by drawing on essential knowledge and
skills to provide appropriate solutions incorporated in the holistic
assessment with the above listed items.

Nicola Phillips

Phone (03) 8831 2812

Course Title Repair and Service Carbon Dioxide Refrigeration Systems
This unit covers specialised procedures for servicing and repairs to achieve the
effective and efficient operation of refrigeration equipment using carbon
dioxide (CO2) as a refrigerant excluding self-contained systems. It reinforces
Course Overview safe working practice and encompasses applying specialised knowledge of
refrigeration principles that apply to carbon dioxide, following service manuals,
testing, locating and rectifying faults and defective components and
completing the necessary service documentation
Those holding a Certificate III in Refrigeration and Air Conditioning from the
Target Audience and Level UEE11 Electrotechnology Training Package, or equivalent, meet the
requirements of these units and their pre-requisite requirements.
• Advise Clients on Heating, Ventilation and Air Conditioning Services

(Online)
• UEENEEJ184A Apply Safety Awareness and Legal Requirements for Carbon
Prerequisites Dioxide Refrigerant
• UEENEEJ111A Diagnose and rectify faults in air conditioning and
refrigeration systems and components
• UEENEEJ113A Commission air conditioning and air conditioning.
Course Duration 2 days
Workshop and classroom delivery with a theory and practical assessment

completed in class at RCCC, Box Hill Institute.
Qualification/Award Statement of Attainment issued by Box Hill Institute
On completion of this Unit of competency the learner will able to:

• Carry out service and repairs to achieve the effective and efficient
operation of refrigeration equipment using carbon dioxide (CO 2) as a
refrigerant excluding self-contained systems
Learning Outcome • Employ specialised knowledge of refrigeration principles that apply to
carbon dioxide
• Follow service manuals
• Test, locate and rectify faults and defective components
• Complete the necessary service documentation

Nicola Phillips
Phone (03) 8831 2812

Course Title Participate in Environmentally Sustainable Work Practices
This course is designed to increase your awareness of the importance of aiming

Course Overview for best practice in energy efficiency HVAC systems – for the HVAC industry, for
your clients and for the community in general.
Target Audience and Level Open
Prerequisites Advise Clients on Heating, Ventilation and Air Conditioning Services (Online)
This course is made up of six online modules. Each Module can be completed
Course Duration
in 1 – 2 hours.
• Communicate key issues regarding the importance of energy efficient

outcomes for the HVAC industry to clients, co-workers and others
• Recognise the key opportunities for influencing energy efficiency and work
with the relevant stakeholders to maximise energy efficient HVAC
Learning Outcome
outcomes
• Identify energy efficient options in HVAC system specification, design,
installation, commissioning and maintenance, and promote these to
clients

Nicola Phillips

Phone (03) 8831 2812

Refrigerant Gas Management MOOC-AMCA Online Professional

Course Title
Development
AMCA’s Massive Open Online Course (MOOC) is the portal to everything

What is a MOOC? refrigerant. AMCA’s MOOC has unlimited participation and is accessible via the
web.
This industry developed course provides information and demonstration on the

features and requirements of flammable refrigerant including:
• Safety Requirements, Site Considerations and Benefits
MOOC Overview • Installation of Equipment
• Operating and Commissioning
• Alternative Refrigerant
• Advice to Clients
Commissioning personnel, Equipment Installers, Service Technician,

Refrigeration Mechanics, Office Personnel, Service Managers, Engineers, Clients.
Prerequisites There are no prerequisites for this course
Course Duration Open
Qualification/Award Automated Certificate of Completion from the Website
• Explain the benefits of using R410A/R32 refrigerant and R22 alternatives

• Discuss the safety aspects for various sites when handling R410A/R32
refrigerant
• Recognise the regulatory requirements relating to the handling of
Learning Outcome R410A/R32 refrigerant
• List the tools and equipment needed for installing devices that use
R410A/R32 refrigerant
• Operate and commission devices using R410A/R32refrigerant in a safe
manner
1. Create an account with the following link

http://lms.amca.com.au/login/signup.php
2. You will get an email confirmation with a link to activate your account.
Enrol Now Select the link.
3. Visit the following link and select
enrol me http://lms.amca.com.au/course/view.php?id=19

Nicola Phillips
Phone (03) 8831 2812

Mechanical Services Plumbing Programs
Course Title Basic Air Conditioning Design
To provide the best possible air conditioning to clients, the air conditioning
system needs to be balanced. However, even if a system is properly and
correctly balanced it will not meet the heating and cooling requirements of a
building if the system is too small or the ductwork is sized incorrectly. This
course has been developed for service technicians and balancing and
commissioning supervisors and aims to increase their understanding of
principles of heat and cooling load calculations:
Course Overview • Defining human comfort conditions
• Psychrometric definitions and architecture of the psychrometric
chart
• Computer based programs used to calculate heat and cooling loads
• The principles of equal friction duct sizing methods
• Conversion of duct sizes to accommodate installation into spaces
that differ from the architectural design
• Refrigeration Mechanic
• Drafting Trainee (Air conditioning and Mech Services)
• Service Technician
• Trainee and Post Trades
Course Structure/Delivery Instructor led face to face learning
Qualification/Award Certificate of Completion issued by AMCA
• Understand the design and sizing of air conditioning ducts

Learning Outcome • Ability to calculate the heating and cooling loads of a building
• Know basic psychrometrics

Nicola Phillips
Phone (03) 8831 2812

Course Title Fire Damper Regulatory Requirements
On successful completion of this course learners will be able to demonstrate a

sound understanding of the types of fire dampers and the regulatory
Course Overview
requirements for their installation, commissioning and maintenance in
building air ducts where they pass through fire openings.
Learners will preferably have trade training in mechanical plumbing or the air
conditioning stream of refrigeration or extensive practical experience in the
air conditioning industry along with recommendations to complete the course
by employer or supervisor
Course Structure/Delivery Instructor led face to face learning
Resolve the provisions of the Building Code of Australia, AS1682 and A1851 as
Learning Outcome
they apply to fire dampers in buildings

Nicola Phillips
Phone (03) 8831 2812

Course Title Fundamentals of Air and Water Balance
To provide the best possible air conditioning to clients, the air conditioning
system needs to be properly balanced. This course is specifically designed
to understand the basic principles of correct air and water balancing. The
course also includes:
Course Overview • Computer based programs used to calculate heat and cooling loads
• The principles of equal friction duct sizing methods
• Conversion of duct sizes to accommodate installation into spaces that
differ from the architectural design.
Target Audience and Level Service technicians and Balancing and Commissioning Supervisors
Course Duration 12 hours (3 hours x 4 days)
3 hours x 4 days sessions instructor led face to face learning plus practical
training and demonstration
• An understanding of the basic operations and procedures used to

balance and commission air conditioning equipment
• Familiarisation of commonly used equations and formulae
Learning Outcome
• Ability to measure air and water flows using various instruments and
techniques
• Knowledge of various methods of balancing air and water flows

Nicola Phillips
Phone (03) 8831 2812

Health and Safety Programs
Course Title
Provide Basic Emergency Life Support
Provider Premium Health RTO: 104032
This course provides learners with the knowledge and skills to give basic
life support including rescue breathing and cardiopulmonary resuscitation
in an emergency. The focus is on an initial first aid response where the first
Course Overview aider is not expected to deal with complex casualties or incidents but able
to respond to life threatening emergencies using basic life support
measures only.
Target Audience and Level Open
Instructor lead face to face delivery includes both practical and theory
assessment
Qualification/Award Statement of Attainment issued by Premium Health
• Chain of Survival
• Assessing the situation
• Basic life support - DRSABCD
• Performing CPR
• Demonstrating the use of an automated external defibrillator
(AED)
• Care of the unconscious person
Learning Outcome
• Special techniques for children and infants
• CPR in special circumstances
• Breathing emergencies including choking and asthma
• Shock
• Severe allergic reaction
• Bleeding and wound care
• Infection control

Nicola Phillips
Phone (03) 8831 2812

Course Title Mental Health Awareness and Effective Conversations
This workshop will cover appropriate mental health policies and challenges
that workplaces may experience in responding to mental health issues and
concerns. Additional topics include strategies to respond to an employee who
discloses a mental health issue, including appropriate language to be used in
conversations.
Key learning questions to be explored:
• What is mental illness?
• What are the myths and stereotypes in relation to mental health?
Course Overview • What is my organisation’s policy regarding mental health?

• What are the challenges for workplaces in responding to mental
health concerns?
• What are my rights and responsibilities regarding my mental health?
• What are my rights and responsibilities regarding my colleagues’
mental health?
• How should I respond to a team member or colleague who discloses
a mental health issue?
• What language should I use during this conversation?
Managers, Team Leaders, WHS Representatives, Role Champions

(discrimination officers etc.)
Course Structure/Delivery Instructor lead face to face delivery
• Develop knowledge to recognise signs and symptoms of common mental

health problems and where to seek help
• To improve workplace productivity by reducing absenteeism
Learning Outcome • To empower managers to have difficult conversations
• To provide a pathway for early intervention
• To create a supportive environment for staff who are experiencing a
mental health problem

Nicola Phillips
Phone (03) 8831 2812

Course Title Staying Well at Work
This workshop discusses proactive strategies for promoting mental health at

work. Suited to all employees this workshop discusses key individual and
organisational factors in maintaining health at work, positive workplace
culture, how to maximise mental health outcomes and develop a self-
management plan.
Key learning questions to be explored:
Course Overview • What are the key factors in maintaining health at work (individual and
organisational)?
• Who is responsible for creating positive workplace culture and

maximising mental health outcomes?
• Being a leader/innovator @ work
• Developing a self-management plan.
Target Audience and Level All employees
Course Structure/Delivery Instructor lead face to face delivery
• Develop knowledge to recognise signs and symptoms of common mental

health problems and where to seek help
Learning Outcome
• To improve workplace productivity by reducing absenteeism
• To provide a pathway for early intervention

Nicola Phillips
Phone (03) 8831 2812

Professional Development Programs Level 1
Course Title Conducting Effective Meetings
• Making appropriate preparations for a workplace meeting

• Developing a meeting agenda
• Writing accurate minutes
Course Overview
• Being an effective learner
• Being an effective chairperson/facilitator
• Managing challenging meeting behaviours
The focus of the personal development units is to enable learners to learn

and practise new skills. They may have little or no experience in the topic
being presented, or they may have considerable experience in one area of the
Target Audience and Level business and are now expected to apply their skills in a new work
environment.
Learners will have the opportunity to practise skills in a range of different
contexts regardless of their role in the industry.
Prerequisites There is no prerequisite for this course.
Course Duration 4 x 3 hour sessions.
The course is offered via face to face classroom delivery.

Course Structure/Delivery This unit is delivered over 4 x 3 hour sessions at the AMCA (Burwood) in
Melbourne from 4:00pm -7:00 pm on selected dates throughout the year.
Certificate of Completion issued by AMCA (with the list of PDP level 1 units
Qualification/Award
completed)
Each learner will be able to:

• Prepare a notice of meeting
• Develop an agenda for a workplace meeting
Learning Outcome
• Write more accurate, succinct minutes
• Chair at least one simulated meeting demonstrating an awareness of
appropriate meeting management skills

Nicola Phillips
Phone (03) 8831 2812

Course Title Customer Service Skills
• What is the customer and what is customer service about?

• Your expectations/priorities as a customer
• Identifying your customers’ needs and expectations
• Effect of customer service levels on the business
Course Overview
• Levels of acceptable service
• Customer service and communication
• Managing complaints
• Dealing with upset customers
The focus of the personal development units is to enable participants to learn

environment.
Participants will have the opportunity to practice skills in a range of different
Course Duration 4 x 3 hour sessions

Qualification/Award
completed)
Each participant will be able to:

• Use various strategies to ascertain clients’ needs and expectations
• Identify high levels of service which are also sustainable
Learning Outcome
• Use clear, effective communication skills when dealing with clients
• Develop strategies for managing complaints and dealing with upset
clients

Nicola Phillips
Phone (03) 8831 2812

Course Title Handling Conflict
• What is conflict?
• Causes of conflict
• Signs of conflict in the workplace
Course Overview
• Main conflict management styles
• Conflict management strategies for achieving specific outcomes
• Role of negotiation in handling conflict
The focus of the personal development units is to enable participants to

learn and practise new skills. They may have little or no experience in the
topic being presented, or they may have considerable experience in one
Target Audience and Level area of the business and are now expected to apply their skills in a new
work environment.
Participants will have the opportunity to practise skills in a range of
different contexts regardless of their role in the industry.

Qualification/Award
completed)

• Recognise early warning signs that conflict exists
• Identify which types of conflict have a negative influence in the
Learning Outcome workplace
• Make informed decisions about various manage conflict management
strategies
• Use negotiation where appropriate to manage conflict

Nicola Phillips
Phone (03) 8831 2812

Course Title Manage Personal Work Goals and Time
• Identifying links between company goals and, team & individual goals
• Setting and achieving goals – SMART goals
• Negotiating to achieve goals
• Developing a work plan – Gannt charts
Course Overview
• Your personality and time management
• Time wasters
• Self-evaluation/Monitoring of progress against set goals
• Managing stress

Target Audience and business and are now expected to apply their skills in a new work
Level environment
Participants will have the opportunity to practise skills in a range of different
contexts regardless of their role in the industry
Prerequisites There are no prerequisites for this course
The course is offered via face to face classroom delivery

Course
Structure/Delivery This unit is delivered over 4 x 3 hour sessions at the AMCA (Burwood) in
Melbourne from 4:00pm -7:00 pm on selected dates throughout the year
Qualification/Award
completed)

• Reflect on how work roles reflect company goals, values and priorities
• Set a SMART goal to measure outcomes
Learning Outcome • Develop, read and interpret a Gannt chart
• Understand personal time management challenges and identify how to
address these
• Develop meaningful strategies to effectively manage stress

Nicola Phillips
Phone (03) 8831 2812

Course Title Team Building
• Features of effective teams

• Team dynamics and stages of team development
• Giving and receiving feedback
• Building trust
Course Overview
• SWOT analysis
• Leadership in teams
• Delegation
• Team approach to problem solving

and practise new skills
They may have little or no experience in the topic being presented, or they
Target Audience and Level may have considerable experience in one area of the business and are now
expected to apply their skills in a new work environment
contexts regardless of their role in the industry
The course is offered via face to face classroom delivery

Melbourne from 4:00pm -7:00 pm on selected dates throughout the year
Qualification/Award Learners will receive a certificate with the list of units completed

• Give and receive effective feedback
• Analyse team performance through a SWOT analysis
Learning Outcome
• Use a systematic 4-step approach to team problem solving
• Reflect on a range of leadership skills, including delegation of tasks
• Practise team skills through simulated group problem solving tasks
For further information and booking details please contact: Nicola Phillips
Course Contact
Phone (03) 8831 2812

Unit Code/Name Workplace Communications
• Using appropriate methods to communicate ideas and information

• Seeking input from internal and external sources in the development of
new ideas and approaches
• Gaining and maintaining the trust and confidence of colleagues,
Course Overview customers and suppliers through competent performance
• Using networks to identify and build relationships
• Identifying and analysing problems and acting to rectify a situation
with minimal disruption to performance
• Negotiating difficult situations to achieve acceptable results

environment.
Course Duration 4x3 hour sessions

Course Structure/Delivery This unit is delivered over 4x3 hour sessions at the AMCA (Burwood) in
Qualification/Award
completed)
Each participant will be better able to:

• Communicate ideas clearly to colleagues and clients, using the most
appropriate communication method(s)
• Set up two-way communication to ensure mutual understanding
Course Outcome
• Adjust interpersonal communication styles and methods to the social and
cultural environment
• Develop and maintain business networks
• Negotiate difficult situations to achieve more positive results
Course Contact
Phone (03) 8831 2812

Unit Code /Name Writing and Managing Workplace Documents
• What is professional writing?

• Principles of plain English as applied to workplace writing
• Identifying strengths and weaknesses of various writing samples
Course Overview
• Producing professional emails, reports, notices etc
• Saving and storing documents systematically - company protocols
• Personal record keeping – what records you need to save and how
The focus of the personal development units is to enable participants to

learn and practise new skills. They may have little or no experience in the
topic being presented, or they may have considerable experience in one
Target Audience and Level area of the business and are now expected to apply their skills in a new
work environment.
Participants will have the opportunity to practise skills in a range of
different contexts regardless of their role in the industry.
Course Duration 4x3 hour sessions

Course Structure/Delivery This unit is delivered over 4x3 hour sessions at the AMCA (Burwood) in
Qualification/Award
completed)
Each participant will be better able to:

• Produce samples of workplace documents that are accurate and
professional in their presentation
• Proofread a document he/she has produced to ensure accuracy
Course Outcome
with spelling, grammar and sentence structure
• Follow company protocols for naming and storing of documents
• Systematically collect and save personal documents, and ensure
their currency through effective version control
Course Contact
Phone (03) 8831 2812

Business Service Programs
Course Title Small Business Success Workshop: Look Learn Act
Providing business knowledge on every opportunity to succeed! Strengthen

business skills to ensure you are on the right path to success minus the
common pitfalls.
The workshop provides you with the tools and knowledge to ensure financial
Course Overview success for your business, no matter what stage you are at.
• To get focused and think like a winner!
• To know your numbers! What are they telling you?
• Cash for Growth! Take control of the flow
• Existing business owners who are feeling stagnant and would like to
grow profits efficiently and are wanting to ‘get off the tools’ entirely
• Long term business owners who want to remove themselves from
the business to allow more time to pursue wealth opportunities
Course Duration 1 day
Course Structure/Delivery The workshop is offered via face to face classroom delivery.
• Proficiency in business fundamentals (Cash, Profit and Growth)

• An understanding on how to best leverage your time as a business
owner
• Understanding the benefits of an effective job management system
• Ability to cost labour effectively
Course Outcome
• Alibility to price to make a profit
• An understanding of how profit impacts the cash in the business
• How to improve cashflow by improving rules and processes
• Understanding the banks way of thinking – know when to borrow
and how to borrow

Nicola Phillips
Phone (03) 8831 2812

Small Business Workshop: Know Your Numbers and Leadership

Course Title
Mentoring
To improve the financial literacy of key players within the business whilst
providing a greater understanding of the financial impact of decision
making, targeting the all-round importance of knowing your numbers, the
Course Overview effective management of your team from a financial perspective and will
determine the key skills needed to provide positive leadership. Successful
financial management is a critical element of operating a trade based
business.
• Middle to upper Management

• Business owners
Course Duration 1 day
Course Structure/Delivery The workshop is offered via face to face classroom delivery.
• Improve financial literacy management and business owners.

• Teaching management and business owners how their decisions
impact the business in a financially.
Course Outcome
• Management and Business owners will understand the importance
of knowing their numbers, understanding your team and providing
positive leadership for the business.

Nicola Phillips
Phone (03) 8831 2812

AMCA Refund and Cancellation Policy

Pre-Payment of fees
To secure a place in an accredited course AMCA requires an enrolment fee of $1500.00 upon return of
completed enrolment application form.
Where pre-payment is required it will be made clear in the “Course Fees and Payment Schedule” and in the
learner information provided prior to enrolment and in any offer documentation that lays out terms for
enrolment.
Fees Protection
AMCA warrants that it maintains appropriate retained funds in its bank account to enable continuance
through to completion of the training and/or assessment once the learner has commenced study in their
chosen qualification or course.
Refunds Accredited Qualification
• The enrolment fee of $1,500 is non-refundable unless AMCA is notified in writing a minimum of 10
business days prior to the course commencement date
Non-Accredited Training/Short Course
• A full refund will be given if AMCA is notified in writing a minimum of 4 business days prior to the
course commencement date
• 50% administration charge will be incurred if AMCA is notified in writing 3 business days or less prior
to the course commencement date
• No refund will be given if AMCA is not notified of cancellation
Cancellation
AMCA reserves the right to cancel, postpone or reschedule training courses due to insufficient registrations or
other reasons beyond their control. In the event AMCA cancels any course a full refund will be given.
Deferment
AMCA will give a learner a pro-rata credit if they cannot continue the course for unavoidable reasons. They can
use the credit to pay for the same course at a future date. They cannot transfer the credit to another person in
their company. The credit is non-refundable.
Substitution
An employer can choose to transfer the enrolment to another person, but they must tell AMCA this, in writing,
before the course starts. The enrolment requirements of some courses may restrict substitutions depending
on amount of notice provided. AMCA reserves the right to confirm substitution.
AMCA Contact Details
Nicola Phillips: AMCA Training Administrator

Tel: 03 8831 2812
Priya Rodrigues: AMCA Training and Development Officer

Tel: 03 8831 2831
Email: rto@amca.com.au

Appendix 1: Career Pathways in the Air Conditioning and

Mechanical Services Industry

Career Pathways in the Air Conditioning and Mechanical Services Industry
Company Director
General Manager
Construction Manager
Direct entry from
University and/or other
Industry management Drafting Manager
Project Manager
possible
Site Supervisor
NEBB Estimator
▪ Foreman
▪ Leading Hand
Commissioning
Manager
Qualified Draftsperson
Qualified Tradesperson ▪ Project Draftsperson
▪ General Draftsperson
Commissioning ▪ MS Plumber
▪ Service Technician*
Technician ▪ Sheet Metal Worker
▪ Electrician
Drafting Traineeship
Trade Apprenticeship &
Traineeship
▪ Plumbing
▪ Service/Refrigeration
▪ Sheet Metal
▪ Electrical
Trade Pre-apprenticeship
▪ Plumbing
▪ Service/Refrigeration
▪ Electrical

Appendix 2: AMCA Training Timetable

Training Timetable 2018
March Course name Course Dates Times Duration Location Notes
MEM40412
Engineering Week 1 of 3 8:00am - Please lodge your EOI by
Cert IV in Engineering 2 years AMCA Vic
Drafting 18th - 23rd March 4:30pm 3rd February 2018
Drafting
April Course name Course Dates Times Duration Location Notes
Suitable for Managers,

Health & Safety Mental Health Awareness & 9:00am - Team Leaders, WHS
5th April 6 hours AMCA Vic Representatives, and
Program Effective Conversations 4:00pm
Role Champions
Mechanical
Fire Damper Regulation 8:00am –
Services Plumbing 18th April 4 hours AMCA Vic
Requirements 12:00pm
Programs
Mechanical
Fire Damper Regulation 1:00pm –
Services Plumbing 18th April 4 hours AMCA Vic
Requirements 5:00pm
Programs
Professional
Writing and Managing 29th March 4:00pm –
Development 4 days AMCA Vic
Workplace Documents and 12th, 19th, 26th April 7:00pm
Program Level 1
May Course name Course Dates Times Duration Location Notes
Health & Safety 9:00am - Suitable for

Staying Well at Work 2nd May 4 hours AMCA Vic
Program 1:00pm employees
Professional
Manage Personal Work Goals 4:00pm-
Development 3rd, 10th, 17th, 31st 4 days AMCA Vic
and Time 7:00pm
Program Level 1 May
Master
8:00am – Box Hill
Refrigeration Maintain Essential Safety 17th-18th May 2 days
4.30pm Institute
Program Measures
RCCC
Workshop 1 of 2 Please lodge your EOI by

Project BSB51415 Diploma of Project 8:00am –
20th - 25th May 2 weeks AMCA Vic Friday 9th February 2018
Management Management 5.15pm
Master
Maintain Control Devices and 8:00am – Box Hill
Refrigeration 24th -25th May 2 days
Systems 4.30pm Institute
Program
RCCC
June Course name Course Dates Times Duration Location Notes
Business Service
Look Learn Act 1st June 9am-5pm 1 day AMCA Vic
Programs
MEM40412
Engineering Week 2 of 3 8:00am -
Drafting 4th -8th June 4:30pm
Drafting

Mechanical
8am -
Services Plumbing Basic AC Design 4th June 1 day AMCA Vic
4:00pm
Programs
Mechanical
Fundamentals of Air and 13th – 14th, 20th – 21st 4:00pm -
Services Plumbing 4 days AMCA Vic
Water Balance June 7:00pm
Programs
Service and Repair Self

Master
Contained Hydrocarbon Air 8:00am – Box Hill
Refrigeration 14th – 15th June 2 days
Conditioning and 4.30pm Institute
Program
Refrigeration Systems RCCC
Master Repair and Service Carbon

8:00am – Box Hill
Refrigeration Dioxide Refrigeration 21st – 22nd June 2 days
4.30pm Institute
Program Systems
RCCC
July Course name Course Dates Times Duration Location Notes
Professional
4:00pm –
Development Customer service skills 4th, 11th, 18th, 25th July 4 days AMCA Vic
7:00pm
Program 1
Professional
28th June and 4:00pm –
Development Workplace Communications 4 days AMCA Vic
12th,19th & 26th July 7:00pm
Program
Business Service Know Your Numbers and 9:00am-

5th July 1 day AMCA Vic
Program Leadership Mentoring 5:00pm
August Course name Course Dates Times Duration Location Notes
BSB41515 Please lodge your EOI by

Project 8:00am –
Certificate IV in Project 8th , 9th & 10th August 3 days AMCA Vic C.O.B Friday 9th
Management 5:00pm February 2018
Management Practice
Professional
Conducting Effective 2nd, 16th, 23rd, 30th 4:00pm-
Development 4 days AMCA Vic
Meetings August 7:00pm
Programs Level 1
Master
8:00am – Box Hill
Refrigeration Maintain Essential Safety 16th– 17th August 2 days
4.30pm Institute
Program Measures
RCCC
Master
Maintain Control Devices 8:00am – Box Hill
Refrigeration 23rd – 24th August 2 days
and Systems 4.30pm Institute
Program
RCCC
September Course name Course Dates Times Duration Location Notes
MEM40412
Engineering Week 3 of 3 8:00am -
Drafting 10th - 14th September 4:30pm
Drafting

Master
Repair and Service Carbon 8:00am – Box Hill
Refrigeration 13th – 14th September 2 days
Dioxide Refrigeration 4.30pm Institute
Program
Systems RCCC
Please lodge your EOI by

Project BSB51415 Diploma of Project Workshop 2 of 2 8:00am – Friday 9th February 2018
2 weeks AMCA Vic
Management Management 17th - 21st September 5.15pm
October Course name Course Dates Times Duration Location Notes
10th , 17th , 24th , 31st

Professional
October 4:00pm-
Development Team Building 4 days AMCA Vic
7:00pm
Program Level 1
11th , 18th , 25th October

and
Professional
4:00pm-
Development Handling Conflict 4 days AMCA Vic
1st November 7:00pm
Program Level 1

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AMCA TRAINING PROGRAM 2018

AMCA Training Booklet 2018

AMCA Training Booklet 2018 V1.5.docx Page 1 of 38

AMCA Contact Details ........................................................................................................................... 32

AMCA Training Booklet 2018 V1.5.docx Page 2 of 38

Welcome to AMCA Training

AMCA is represented on a wide range of committees covering national training agenda,

EXECUTIVE MANAGER, TRAINING AND DEVELOPMENT

Air Conditioning and Mechanical Contractors' Association

AMCA Training Booklet 2018 V1.5.docx Page 3 of 38

AMCA RTO Accredited Training Programs

Unit Code/Name MEM40412 Certificate IV in Engineering Drafting

Training Provider AMCA Training - RTO 5139

The MEM40412 Certificate IV in Engineering Drafting is a nationally

To participate in the program, you must be employed in a

AMCA Member - $8,700 per learner (inclusive of gst).

AMCA reserves the right to cancel, postpone or re-schedule training

As a Registered Training Organisation, AMCA will collect a non-

Prerequisites There is no prerequisite for this course

AMCA Training Booklet 2018 V1.5.docx Page 4 of 38

Course Duration 2 years

The MEM40412 Certificate IV in Engineering Drafting encompasses 4

Upon successful completion of all the assessment requirements of

The AMCA drafting program is designed to be flexible and

Please read the terms and conditions available in the Learner

A downloadable copy of the course flyer is available via online

For further information and booking details please contact:

AMCA Training Booklet 2018 V1.5.docx Page 5 of 38

Unit Code/Name BSB41515 Certificate IV in Project Management Practice

Training Provider AMCA Training - RTO 5139

The BSB41515 Certificate IV in Project Management Practice is a nationally

• AMCA Members $3,000 per learner (inclusive of gst)

AMCA reserves the right to cancel, postpone or re-schedule training

As a Registered Training Organisation, AMCA will collect a non-refundable

Course Duration Approximately 3 months (including submission of workplace assessments)

AMCA Training Booklet 2018 V1.5.docx Page 6 of 38

The course delivery will incorporate a blended learning approach with

Upon successful completion of all the assessment requirements of each

A downloadable copy of the course flyer is available via online booking

For further information and booking details please contact:

AMCA Training Booklet 2018 V1.5.docx Page 7 of 38

BSB51415 Diploma of Project Management (Managing for

Training Provider AMCA Training - RTO 5139

The BSB51415 Diploma of Project Management program is unique in

• AMCA Members $5,000 per learner (inclusive of gst)

AMCA reserves the right to cancel, postpone or re-schedule training

As a Registered Training Organisation, AMCA will collect a non-refundable

Prerequisites There is no prerequisite for this course

AMCA Training Booklet 2018 V1.5.docx Page 8 of 38

The program duration is approximately 5 months supported by face to face

The program consists of two residential workshops each of one week’s

Upon successful completion of all the assessment requirements of each

A downloadable copy of the course flyer is available via online booking

For further information and booking details please contact:

AMCA Training Booklet 2018 V1.5.docx Page 9 of 38

AMCA Industry Specific Training

Course Title Advise Clients on Heating, Ventilation and Air Conditioning

Provider Box Hill Institute RTO: 4687

Minimum language, literacy and numeracy skills that are equivalent to

Prerequisites There is no prerequisite for this course

Course Duration Approximately 4 Hours

Course Structure/Delivery Online

Qualification/Award Statement of Attainment issued by Box Hill Institute.