Travel Agency & Tour Operation Management

Final Assessment
Name: Simanta, Hasibul Hasan
ID: 17-34195-1

Q. You have just completed your BBA and looking to complete your higher education in
Tourism studies in abroad. Make an extensive research and write a report based on
following areas:
1. Why Education Tourism is important and which educational tourism travel agency you
will be choosing for your project and why?
 
2. Which country you will be choosing for your study and why? Which university you will be
choosing for your study and why?                                                                                              
3. Select the subject on which you want to continue your study and explain the career
prospect of this subject.                          
                                                              
4. Make suggestions for future tourism students on pursuing higher studies abroad.

“ANSWERS”

1(a)

Education is the universal ingredient for every development initiative. So it is equally

applicable for the development of the tourism and tourism business in Bangladesh. As a
struggling nation for economic development, Bangladesh must focus on its indigenous
capabilities and try to flourish human intensive sectors to optimize the human capital. The
study tried to explore the importance of tourism education and the factors hindering the
escalation of tourism education with a special reference to its attractiveness to the
stakeholders. Finally the study has presented some time befitting solutions and models to
extend the scopes of tourism education in Bangladesh.
Importance of Educational Tourism
There is a general saying “I hear and I forget, I see and I remember, I do and I understand,” it
describes the theory of retaining more information when visually experiencing the activities
in a chosen environment. Below are some of the key benefits of educational tours and reasons
why getting students on these trips are good for them.
1. Interactive Learning: Field trips help students to interact with what they are
learning. The experience goes beyond reading about a concept; students are able to
see it, manipulate it or participate in it physically. Students are able to see elements
with their eyes rather than reading about it and believing what they are told in books
or by educators. These tours provide the students with the opportunity of learning
through travel, especially to places that they may not otherwise get to visit.
Educational trips provide valuable educational opportunities away from the
classroom, without using textbooks and other tools which are used in a normal school
setting. Students on educational trips can often learn while having fun in a more
informal environment. If the educational trip destination has a professional guide who
do hands-on teaching to visiting students such as at a science centre or historical
museum, the learners will be excited to learn from someone new.
2. Entertainment: The learning trips also provide entertainment for students. They
often act as a powerful motivator for students. Breaking away from the routine
provides students refreshment that might make them more focused back in the studies.
Learning and fun always make a great combination. Field trips are considered as a
fun, but the students learn as well, whether they realize it or not. No matter how much
students learn during an educational trip, their favourite memories may be based on
their enjoyment of the day. Getting away from the Institute for a day or even half a
 day is always exciting for students and educational trips are always highly anticipated.
Students will have fun with their friends or classmates and they also may return to the
classroom with a renewed focus.
3. Social Interaction: Getting away from the routine atmosphere of the college or
school gives students an opportunity to spend time with each other in a new
environment. They may be able to connect on more of a personal level without the
structure of the normal school day. Students may be able to spend much of the
educational trip day in small groups, observing, chatting and learning about each
other. Having a trip in the early part of the term or semester is wise since it will allow
the students to make a bond with whom they may not know very well. Also, leaving
the classroom for an educational tour places the students in a different social
environment. They encounter a new set of folks during the course of the average field
trip. These interactions teach them how to behave in different environments. They
learn more self-control and communication etiquettes. It creates a sense of teamwork
and community among the students as they experience a field trip together.
Furthermore, students can interact with other people from all sections of society. It
gives them a chance to gain new perspectives, and learn from complete strangers with
unbiased opinions.
4. New Experiences: Many students do not get to experience the typical trip locations
with their families. Because of money constraints or lack of resources, not all parents
are able to take their kids to zoos, museums and other field trip destinations. An
educational trip gives the opportunity for students to experience new venues or places.
While field trips take a great deal of work and energy, broadening the horizons of the
students is worth it. Moreover, when students and teachers are together going on a
trip, new educational environments and experiences are possible. Students may have
the opportunity to observe many things that are not available at school or college,
including exotic wildlife, rare plants, mechanism of industries etc. Discussing the
educational trip beforehand is wise because it allows students to know what they will
experience during their time away from school.
5. Better Exposure: Better exposure is yet another benefit of educational tours in a
student’s life. Students get to visit new places and this is a great opportunity for
students who do not get many opportunities to go on trips. Especially for curious
students who have the constant urge for learning new things, these educational tours
are a great way of putting their knowledge as well as experiences to test. They can
learn new things and this practical knowledge will help them in going a long way in
their careers.
6. Passion for Travel: An educational tour can be a safe way to experience the world
outside of one's home. On the tour, students are surrounded by other people they
know and they are guided throughout the experience by their teacher and other guides.
Further, they often pay much less than they would if they went by themselves. When
students realize how much they enjoy travelling, it can open new doors for them.
They might decide to study abroad to more thoroughly immerse themselves in
different cultures. They may also be more likely to travel independently in the future,
continuing to broaden their understanding of the world. Some students might even
realize their passion for learning about other cultures and turn it into a career.
 7. Cultural Observation: On a good educational tour, students experience a different
culture through their eyes. Nowadays, many travel agencies organize the tours which
are offering volunteering opportunities and other chances to see how people of
varying socioeconomic levels in a variety of local people live. Such experiences can
help students develop more compassion for people from different styles of life. It can
also help them to reflect on how these issues affect people near their home, inspiring
them to work toward change.
8. Independent: While away from home and the ease of a regular support system,
students have opportunities to see what they are capable of accomplishing by
themselves. Travelling allows students to develop themselves in ways that cannot be
achieved without stepping outside of their comfort zone, becoming more mature,
independent and self-aware.
9. Better Academic Performance: On an educational tour, students get to experience
different styles of teaching and see a new side to their subject of study. When able to
see, touch and smell the very things they have learned about in books, students return
to the classroom with a deeper connection and greater motivation for their studies.

1(b)
ShareTrip

ShareTrip is the country’s first and leading online travel aggregator. Initially started with the
name Travel Booking BD, we had a dream to make travel easier for people. And that is what
we did since our inception. And now with our new, innovative, easy to use app, travel
services are on your palm. The dynamic app lets you book your flight, find your perfect
holiday from our thousands of holiday packages around the globe.
ShareTrip is revolutionizing the way we book travel services. With ShareTrip’s website and
mobile app, booking your flight, hotel or holiday become more fun that you would think.
With exciting games and real rewards like free trips and air ticket makes ShareTrip more fun
to use! You can also win TripCoin by playing games and booking service from ShareTrip,
that you can use to avail discount.
 They have more than 100 employees, who are all experts in their respective fields. They have
the experience and professionalism to understand each and every customer's requirements
and fulfill it. With today’s era of digitalization, where everyone has a lot of information and
choice in hand, our clients still choose us. Because we provide the best rates and wide range
of choices for your accommodations and travel plans.
The whole tourism industry has suffered incredible losses due to the pandemic. Many
companies have shuttered in its wake, but ShareTrip has managed to weather the uncertain
times. Despite the negative impacts on the tourism industry, ShareTrip leveraged a good hope
of light from domestic travel and tourism in Bangladesh.

With technical innovations, ShareTrip is striving to provide better services and facilities to its
B2B agents, which is an alternate source of revenue for all its partners. This benefits the
agents and their customers. This strategic plan has helped many businesses stay afloat during
these troubling times, while also raising the bar for convenience when it comes to travel
within the country or abroad.

Since 1 June 2020, domestic airlines are operating over 15000 return flights per month with a
very healthy above 85 percent cabin coverage. Biman Bangladesh is even introducing a new
Sylhet-Cox's Bazar-Sylhet route from 12 November 2020. ShareTrip having close integration
with the airlines, worked hand in hand, playing a key role in promoting domestic travel.

Now, air travel is safer than visiting a grocery store, shopping or dining out as per the
International Air Transport Association (IATA), as only 44 cases of COVID positive were
found among 1.2 billion passengers. People are confident enough to fly again, just waiting for
visa applications to open.

Website: sharetrip.net

 2(a)

I choose Canada for Study and the reason is

Canada consistently ranks as one of the best countries in the world—and is currently the #1 best
country for quality of life[1]. Study in Canada, and you’ll receive an internationally recognized
education from some of the top educators and academics in the world.

What are the benefits for international students studying in Canada? Many! Whether you choose
to study in one of our large, vibrant cities or settle on a small campus in a warm, welcoming
community, your experience will be one that will shape your life. It may lead to a career and a
future in Canada, or better career prospects at home. At the very least, it will give you access to
our four beautiful seasons, wide-open spaces, abundant wildlife, multicultural diversity, clean
environment and incredible quality of life.
Discover the Canadian difference. International students are welcome to study in Canada.

Why choose Canada?

For decades, we’ve welcomed international students from around the globe. Through them, we’ve
discovered there’s plenty to love about Canada. Here are some of the many benefits of making
Canada your education destination:

You’ll learn with the best and brightest

Canada is recognized worldwide for our outstanding quality of education—from elementary
school to post-secondary studies. Our educators are highly trained and bring diverse perspectives
to the classroom. At the university level, 2 out of every 5 academics hold at least 1 international
degree. And we have 10 of the top 250 universities worldwide[2]. In our opinion, there’s no better
place to learn! Need more convincing? Watch our student stories.

CANADA will welcome you with open arms

We’re proud to say that the ‘warm and friendly’ stereotype about Canadians is true. When you
come to Canada, you’ll find a welcoming country with a unique Canadian culture that embraces
diversity. From urban centres to small towns, Canada is considered one of the safest countries in
the world for international students.
Our quality of life ranks highest in the world
If you’re looking for the high life, we have it. Canadians and international students in Canada
enjoy a high standard of living. It’s a great place to live and work. In fact, we rank #1 in the world
when it comes to quality of life. According to the World University Rankings, we also have 4 of
the top 100 best student cities in the world[3]. Now that’s something to write home about!

CANADA will set you on the path to a promising future

We like to study too. In fact, we’ve researched graduate outcomes for our students—both
domestic and international—for years. And you know what we’ve learned? Canadian college and
university students graduate with a strong earning potential. That’s because we position them (and
you) for a successful future and rewarding careers. In the last decade alone, Canada created 1.6
million new jobs for graduates[4].

The cost to study and live here is affordable

Canada is known for having some of the lowest university tuition fees among English-speaking
countries[5]. Whatever your budget may be, you’ll find something just right for you in our diverse
range of education options. Research the cost of post-secondary programs and living expenses in
the city or town of your choice so you can prepare your budget.

CANADA will offer you an experience like no other

Adventure awaits you in Canada! One of the greatest things about studying in Canada is the
opportunity to experience a climate, culture and way of life that is beyond compare. From
seeing the vibrant colours of our autumn leaves to the soft sounds of snowshoeing through
the forest, each season and place has so much to offer. Come experience Canada and find out
why there’s so much to love about us.

 2(b)
Toronto University

As you move forward in your career, an MBA from the University of Toronto’s Rotman
School of Management gives you the knowledge, agility and confidence you need to
transform your future. Master business fundamentals and fulfil your potential with
Canada’s leading MBA program.
As business and society continue to evolve at a rapid pace, the ways we connect and work
are being dramatically reinvented. The Full-Time MBA at the Rotman School lets you
master business fundamentals while providing you with experiential, hands-on learning
opportunities to grow as a leader.

Programs

 The Master of Business Administration (MBA) at the University of Toronto is a full-

time program offered for a duration of 2 years. program (4 sessions).
 The Rotman MBA is currently ranked by the Financial Times as one of the top 22
programs in North America, and in the top 40 worldwide.
 The University of Toronto also ranked 2nd in Maclean’s Top 10 in 2020 for business
programs.
 More than 90 elective course offerings allow students to customize their MBA
experience.
  MBA from the University of Toronto’s Rotman School of Management gives the
knowledge, agility, and confidence need to transform student futures. 
 The student can choose any one of the following fields by the area of interested:

 Brand Management
 Business Design
 Consulting
 Funds Management
 General MBA
 Financial Reporting and Analysis
 Global Management, and etc.

The faculty and student ratio for this program is 1:19.

The management faculty at Rotman is the largest in Canada and is ranked among the top
twenty globally for business research.
 The full-time MBA Program has approximately 350 spaces for the September
2020 start.
 The Rotman MBA program gives a strong foundation in the traditional functional areas
of business: strategy, operations, accounting, finance, marketing, human resources, and
leadership.
 Students can apply for scholarship programs initiated by the Government of Canada up
to 40,664 USD per year.
 Students may have job opportunities as a financial analyst, business analyst, etc. with an
average salary of 47,199 USD per year.

How to Apply
At Rotman, we look for intellectually curious individuals with high potential for leadership and
professional achievement. Are you the right fit? Take some time to review our application requirements,
deadlines, and policies so you know when and how to best prepare your application.

 3
I select Human Resource Management on which I want to continue my study:
Masters in Human Resource Management in Canada, popularly known as MHRM is a two-year
program in top Canadian universities. In the viciously changing environment of jobs in Canada for
international students, the silver lining of pursuing a Human Resource Management degree is the
demand for HR professionals will never decline. As an HR professional, you are required by almost
all organizations in any sector.
The tuition fees of the entire program vary between 15,000 CAD to 82,000 CAD. For Indian
students, the cost of pursuing the course is 9 Lac to 47.3 Lac. As a Human Resource Manager, you
will be earning 89,440 CAD (51.46 Lac)/year on an average, according to job bank Canada.
MS in Human Resources Management (MHRM) should not be confused with an MBA-HR. Although both
programs are completed in a maximum of two years, the tuition for an MBA program is much more
expensive.

Career Prospects after MBA in Human Resource

There are many sectors in which HR graduates can get highly paid jobs. They may work for
government sectors, private companies, banking sectors, educational institutes, multinational
companies, research, consultancies, and many more. They are offered a pay scale based on
qualification, geographical location, company profit, and experience.

MBA in HR – Job Profiles

Human Resource managers act as a link between employers and employees. They must
provide adequate training to the employees, look after their benefits and compensations,
supervise the work, and negotiate the salary.

Human Resources Manager

Human Resources Managers get the opportunity to help the employees by person-to-person
interaction. They have a great direct influence on others. 
Human Resource Generalist
It is an entry-level job offered to MBA graduates in HR, and they have to handle multiple
tasks simultaneously. They receive job applications from the candidates, analyse their
resumes, select the documents, and organize recruitment projects. 
Their job profile involves recruitment, handling payroll, attendance tracking, employee
engagement activities, induction program, and performance appraisal. HR generalists create
backend systems so that the basic needs of the employees are met.
Staffing Director
The staffing director makes all the necessary decisions and plays an important role in a
company. They are responsible for framing recruitment policies, promotional policies, and
policies related to transfer and training.
Technical Recruiter
Technical recruiters’ job profile involves testing the candidates’ technical skills and choosing
the ones with well-versed technical skills. They have high scope in IT sectors and banking. 
Those graduates with knowledge of software and human resources are suitable for this job
profile. They could be software developers, IT architects, or have any other technical
expertise. They play an important role in assisting the HR team.
Executive Recruiter
It is one of the most lucrative jobs for good communication skills and can build good
relations with people. Executive recruiters have to recruit C- level executives like CEO and
Vice President. They carry on a search and contact potential executives to fill that position
from different companies and ask them whether they are interested or not.
Compensation Manager
Compensation managers have an important role in determining the salary of the employees.
Thus they take care of the financial matters of the company. Companies offered to the
employee must adhere to the laws. They decide the bonus of the employees.
Employees Relations Manager
They listen to the employees’ complaints and grievances and thus, act as a correspondence
between them and the employers. To resolve the disputes between the employers and
employees, employee relations managers arrange talks and discussions between them.

Director of HR Training and Development

The Director of HR Training and Development conducts training programs for new
employees in a company. It is their responsibility to carry out training programs well so that
employees can contribute to their best level for the company’s success. 
They help in improving the skills and careers of the employees. They organize classes,
workshops, conferences, training sessions, and gatherings.  
Non-Profit Human Resource Experts
Non-profit Human Resource experts have a role in recruiting, administering benefits, training
& development for non-profit fields. They can be HR managers, recruiters, or HR
executives. 
In such organizations, they work to positively impact the world through arts, education,
health, or culture. They have a direct and strong influence on the people.
Human Resource Consultant
Human Resource consultants work for employee incentives, reward programs, company
culture merge, employee motivation, retirement plans, and outsourcing functions. They offer
systematic recommendations to the company to achieve bigger goals. 
They can choose their employer and their desired salary. Some companies, like Oracle and
SAP, suggest some tools to the clients to simplify their work.
International Human Resource Professional
International Human Resource Professionals recruit candidates for global positions, train
them according to international organizations’ regulations, implement benefit plans according
to the national plans, and regulate employee programs. It is the best career option for those
who want to travel, speak multiple languages, and adapt to different cultures.
Human Resource Executive
Human Resource executives play a vital role in any organization. It is their responsibility to
device strategies, policies, systems, and goals for the companies. They look after every aspect
of a human resource department, from recruitment to contract to sign to training and
development.
Employee Education Consultant
Their job profile is similar to training and development managers like conducting workshops,
classes, and conferences to increase the employees’ knowledge. Employee education
consultants set their own time and choose their clients. This career option is suitable for those
who want to teach but have an independent position.
Human Resource Entrepreneur
Human Resource entrepreneurs can build employee placement companies, HR consulting
firms, and employer organizations (PEO), where an outsourced HR department is required.
They can set up a firm, find clients, and lead their firm to a successful organization. It is a
good career option for people with good work ethics and high-risk tolerance.
Salary structure
MBA graduates with a specialization in HR receive a salary package around 2-5 Lakh per
annum. With experience and professional skills, they get an average salary of around 12
LPA. After five years of experience, they are offered salaries ranging from 10-24 LPA. HR at
mid-level positions get a salary ranging between 10-18 LPA while those at the senior – level
get a salary between 25-40 Lakhs.
Conclusion
It is the human resources management department’s responsibility to maximize the
employees’ performance by providing them with requisite training. Thus, employees acquire
good industrial practices and knowledge. HR professionals have many employment
opportunities in IT companies, law firms, government sectors, media houses, advertising
companies, retail companies, newspapers, multinational companies, etc. 
Many emerging HR trends are the implementation of AI, HR analytics, HR Data analyst,
performance analyst, upGrad is an online higher education platform providing industry-
relevant programs in collaboration with world-class faculty. 
  4
 suggestions for future tourism students on pursuing higher
studies abroad:

Studying abroad may be one of the most beneficial experiences for a college student. By
studying abroad, students have the opportunity to study in a foreign nation and take in the
allure and culture of a new land.

See the World

The biggest reason you should consider a study abroad program is the opportunity to see the
world . By studying abroad, you will experience a brand-new country with incredible new
outlooks, customs and activities. The benefits of studying abroad include the opportunity to
see new terrains, natural wonders, museums and landmarks of your host nation.
In addition, when you’re abroad, you won’t be limited to traveling in just the nation in which
you are studying – you can see neighbouring countries as well! For example, if you study in
France, you’ll have the option to travel through various parts of Europe
including London , Barcelona , and Rome.

Education
Another reason you might consider studying abroad is for the chance to experience different
styles of education. By enrolling in a study abroad program, you’ll have the chance to see a
side of your major that you may not have been exposed to at home.
You’ll find that completely immersing yourself in the education system of your host country
is a great way to really experience and understand the people, its traditions, and its culture.
Education is the centerpiece of any study abroad trip—it is, after all, a study abroad program
—and choosing the right school is a very important factor.

Take in a New Culture

Many students who choose to study abroad are leaving their home for the first time. When
they arrive in their new host country, they are fascinated by the distinct cultural perspectives.
When you study abroad you will find incredible new foods, customs, traditions, and social
atmospheres.
You will find that you have a better understanding and appreciation for the nation’s people
and history. You will have the opportunity to witness a completely new way of life.

Hone Your Language Skills

Chances are if you’re planning on studying abroad, one of the major draws is the opportunity
to study a foreign language. Studying abroad grants you the opportunity to completely
immerse yourself in a new language, and there is no better way to learn than to dive right in.
In addition to the considerable language practice you will get just in day to day life, your host
university will likely offer language courses to provide you with a more formal education.
Immerse yourself in a new culture and go beyond a purely academic experience.

Career Opportunities
When you finish your study abroad program and return home, you will return with a new
perspective on culture, language skills, a great education, and a willingness to learn. Needless
to say, all of these are very attractive to future employers.
Many students find that they love their host country so much that they decide to seek work
there. If you can relate, you will find that a local education will be very valuable when
searching for a potential job in that country.

Find New Interests

If you are still questioning why to study abroad, you should know that studying in a different
country offers many new activities and interests that you may never have discovered if you’d
stayed at home. You might find that you have an as-yet undiscovered talent for hiking, water
sports, snow skiing, golf, or various other new sports you may never have tried back home.
You’ll also have the chance to discover other new and exciting forms of entertainment. Plays,
movies, dancing, nightclubs, and concerts are just a few activities that you can enjoy.

Make Lifelong Friends

One of the biggest benefits of studying abroad is the opportunity to meet new lifelong friends
from different backgrounds. While studying abroad, you will attend school and live with
students from your host country. This gives you the opportunity to really get to know and
create lasting relationships with your fellow students.
After the study abroad program ends, make an effort stay in contact with your international
friends. In addition to rewarding personal relationships, these friends can also be important
networking tools later down the road.

Personal Development
There is nothing quite like being on your own in a foreign country. You might find that
studying abroad really brings out your independent nature. Students who study abroad
become explorers of their new nation and really discover the curiosity and excitement that
they harbour.
A benefit to studying abroad is the opportunity to discover yourself while gaining an
understanding of a different culture. Being in a new place by yourself can be overwhelming
at times, and it tests your ability to adapt to diverse situations while being able to problem
solve.

Graduate School Admissions

Like future employers, graduate school admissions boards look very highly on study abroad
experiences. Students that study abroad display diversity and show that they aren’t afraid to
seek out new challenges or put themselves in difficult situations.
Most importantly, students who have studied abroad show just how committed they are to
their education. Graduate schools regularly look for candidates who will bring a unique
aspect to their university. Students who have studied abroad have shown that they have the
curiosity and educational acumen to be a leader in graduate school.

Life Experience
Why study abroad? For most students, this time may be the only opportunity they ever get to
travel abroad for a long period of time. Eventually you will find a job and career, and the
opportunity to study abroad may turn out to be a once in a life time opportunity.
Take this opportunity to travel the world with no commitments but to study and learn about
new cultures. Studying abroad is an experience unlike any other.