Code:TT/P.

ĐH/18
Procedure of: Issuance No: 02
ORGANIZING THE MODULE OF
Effective from:
PROFESSIONAL INTERNSHIP

PROFESSIONAL INTERNSHIP DIARY

Student’s name: Tran Nhat Oanh Date of birth: 30/03/2000 Class ID: 18H70608 Student ID: 718H0993
Major: International Business Faculty: Business Administration
Internship company: Dash Logistics
Internship Position: Customer Service Professional Instructor: Truong Thi Thao

Date/Month/Year Assigned tasks Progress Notes of Professional Notes of

Instructor Supervising
Lecturer

30/6/2021– - Support to receive orders and Listen to Ms and Mr in the

9/7/2021 implement customer care work department guide and instruct on
- Assist in drafting, translating, work experience.
and controlling transactional Comply with the rules and
information between contractors regulations of the Company.
and customers Accumulate and learn from Good
- Check mail, support to solve experiences that he
questions about goods, delivery enthusiastically guides.
routes, prices for customers
based on available data
- Learn the company's FCL and
LCL import process.

1
 Code:TT/P.ĐH/18
Procedure of: Issuance No: 02
ORGANIZING THE MODULE OF
Effective from:
PROFESSIONAL INTERNSHIP

12/7/2021- - Practice receiving orders from Listen to Ms and Mr in the

23/7/2021 customers department guide and instruct on
- Calculate the type of vehicle work experience.
(domestic delivery), the type of Comply with the rules and
container to suit the volume and regulations of the Company.
volume of goods requested by the Accumulate and learn from
customer experiences that he
- Collaborate with the enthusiastically guides.
Documentation team to monitor Accumulate and learn from
the customs declaration process, experience.
complete customs clearance
procedures, and other necessary
processes for the shipment. Good
- Input data into eTMS . system
- Support to make a set of
documents including contract,
invoice, packing list, etc. and
forward it to the customer to
the customer completes the
correct payment procedure
term
- Learn the company's FCL and
LCL import process.

2
 Code:TT/P.ĐH/18
Procedure of: Issuance No: 02
ORGANIZING THE MODULE OF
Effective from:
PROFESSIONAL INTERNSHIP

26/7/2021- - Summarize the experience Comply with the rules and

30/7/2021 learned and the difficulties regulations of the Company.
encountered in the process of Accumulate and learn from
direct practice compared with the
experience.
theory and make a report to the
superior Listen to Ms and Mr in the
department guide and instruct on
- Complete the outstanding work work experience.
Good
on the eTMs system: set up
monthly revenue, send reports to
the accountant, clear debts, etc.
- Communicate with superiors
about the internship process as
well as development orientation
after the internship period

PROFESSIONAL INSTRUCTOR (Full name and signature) SUPERVISING LECTURER (Full name and signature)