HIGHLIGHTED MATERIAL IS FOR SAYING IN PRESENTATION ALONG WITH THE UNHIGHLIGHTED ONE BUT

IN PPTS JUST ADD THE UNHIGHLIGHTED PORTION

COMMUNICATION SKILLS:

OBJECTIVES:

❑ What are communication skills

❑ Importance

❑ Types of communication skills

❑ Barriers , Do’s and Don’ts

❑ How to Improve Existing Level of

COMMUNICATION

What is Communication?

The Word Communication has originated from a Latin word "COMMUNIS" which means, "Something
Common". Communication is a process of exchanging ideas, thoughts, feelings and emotions through
speech, signals, writing or behavior. It is the ability to use language ( receptive) and express (expressive)
information.

Effective communication skills are a critical element in your career and personal lives.

Why Communication Skills Are Important ??

❑ To Secure An Interview

❑ To Get A Job

❑ To Do Your Job Well

❑ To change behavior

❑ To get action

❑ To ensure understanding

❑ To persuade

❑ To get and give information

Further these skills are important for

To Express Thoughts , Ideas, Feelings, To Share Knowledge, To Highlight Issues, To Develop a Distinct
Personality, To Reveal Your Abilities, To Build Up Confidence, To Interact and Socialize With People

TOOLS OF COMMUNICATION SKILLS:

• Language
• Script
 • Visual art
• Body language
• Environment

COMMUNICATION PROCESS:

This process refers to the transmission of information or message from the sender through a selected
channel to the receiver overcoming barriers that affect its pace. It is a cyclic process as it begins with the
sender and ends with the sender in the form of feedback. It must be a continuous and dynamic
interaction.

Medium

Receiver(de
Sender
codes)

Feedback/
response

Sender:

He is the initiator of the message that needs to be transmitted. After having generated the idea,
thought or information the sender encodes it in such a manner that can be well understood by the
receiver.

Encoding:

It is outing the targeted message into appropriate medium which may be verbal or non verbal
depending upon the situation and nature of message to be sent. The sender puts the message into a
series of symbols , pictures or words which will be communicated to the intended receiver.

Medium:

It refers to the way or mode the message flows or is transmitted through which links the sender with the
receiver.

Receiver:

Receiver is the person or group who the message is meant for. The receiver needs to comprehend the
message sent in the best possible manner such that the true intent of the communication is achieved.
Receiver is a s important as sender. The extent to which the receiver decodes the message depends on
his knowledge, subject matter and experience.

Decoding:

Refers to interpreting or comprehending the sent message into intelligible language.

Feedback:

It is the ultimate aspect to ensure that the message has been effectively encoded, sent, decoded and
comprehended. It is the final step of the communication process and establishes that the receiver has
correctly interpreted the message as it was intended by the sender.

Types of communication skills: (just add pics related to these types in the slide under each heading)

• Verbal Communication Skills (Verbal communication refers to the form of communication in

which message is transmitted verbally i-e face –to-face communication)
• Nonverbal communication Skills (Non verbal communication usually understood as process of
communication through sending and receiving wordless message.)
• Intra-personal Communication Skills (communication with one's self and that may include self-
talks, acts of imagination and visualization, and even recall and memory)
• Extra-personal Communication Skills ( a human interacts with other species. Communication
between human beings and non-human entities)

Types of non verbal communication:

❑ Smile and facial expression.

❑ Tone and voice of speaker.

❑ Posture.

❑ Appearance.

❑ Eye gaze.

❑ Body language.

❑ Art craft

Example of non verbal communication:

❑ Conversations

❑ conference

❑ meetings

❑ Interviews

❑ Training sessions
 ❑ speeches

❑ public- address system

❑ announcements.

❖ Human behavior and emotions emphasize by it.

PARTS OF VERBAL COMMUNICATION:

• Oral (In oral communication , spoken words are used it includes face to face conversation
speech telephonic voice radio etc)
• Written (Written communication involves any type of interaction that make use of written
word)

Barriers to communication:

• Semantic (symbols with different meanings, badly expressed message, faulty translation,
unclarified assumption, Specialist's language)
• Emotional or psychological (inattention, loss of transmission, failure to communicate)
• Organizational (organizational policy, rules and regulations, complexity)
• Personal barriers (attitude, fear of challenge, lack of time, lack of awareness, unwillingness to
communicate, lack of proper incentive,)

In addition noise, language differences and assumptions also act as barrier in communication.

TIPS TO GOOD COMMUNICATION SKILLS:

DO's:

• Maintain eye contact with the audience

• Body awareness, gestures and expressions
• Smile genuinely
• Take care of your appearance
• Practice the effective communication skills
• Use simple words and phrases.
• Increase your knowledge on all subjects.
• Speak clearly and audibly.
• In case of an interruption, always do a little recap of what has been already said.
• While listening, always make notes of important points

DONT's:

❑ Do not instantly react and mutter something in anger.

❑ Do not use technical terms & terminologies not understood by majority of people.

❑ Do not speak too fast or too slow.

❑ While listening do not glance here and there .

 ❑ Do not interrupt the speaker.

How to Improve Existing Level of COMMUNICATION?

❑ Improve language.

❑ Work on voice modulation.

❑ Read more

❑ Listen more

❑ Avoid reading or watching or listening unwanted literature, gossip, media presentation etc.

❑ Interact with qualitative people

❑ Think and speak.

❑ Do not speak too fast.

❑ Do not speak only to impress someone.

❑ Look presentable and confident.

❑ Work on body language.

SUMMARY:

❑ Communication plays a vital role in our life

❑ Communication is key to success

❑ Effective communication makes our life better

❑ It involves active listening and utilizes feedback.

❑ It reflects accountability of listener and speaker.