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  • Two Basic Forms

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    Trixie San Diego
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    This document discusses communication and the importance of both verbal and non-verbal forms of communication. It notes that 60% of communication is through body language, 30% is through tone of voice, and only 10% is through the actual words. Non-verbal communication includes body language, gestures, eye contact and facial expressions. Factors like proximity and appearance also influence non-verbal communication. Verbal communication makes use of words but how something is said through pitch, rate and volume is also important. Both forms of communication can vary culturally and effective communication involves being appropriate, concise, clear, ethical and vivid.

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    OralCom

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    This document discusses communication and the importance of both verbal and non-verbal forms of communication. It notes that 60% of communication is through body language, 30% is through tone of voice, and only 10% is through the actual words. Non-verbal communication includes body language, gestures, eye contact and facial expressions. Factors like proximity and appearance also influence non-verbal communication. Verbal communication makes use of words but how something is said through pitch, rate and volume is also important. Both forms of communication can vary culturally and effective communication involves being appropriate, concise, clear, ethical and vivid.

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    © All Rights Reserved
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    20 views2 pages

    Two Basic Forms

    Uploaded by

    Trixie San Diego
    This document discusses communication and the importance of both verbal and non-verbal forms of communication. It notes that 60% of communication is through body language, 30% is through tone of voice, and only 10% is through the actual words. Non-verbal communication includes body language, gestures, eye contact and facial expressions. Factors like proximity and appearance also influence non-verbal communication. Verbal communication makes use of words but how something is said through pitch, rate and volume is also important. Both forms of communication can vary culturally and effective communication involves being appropriate, concise, clear, ethical and vivid.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Communication

    - Process of sharing our ideas, thoughts, and feelings with other


    people.

    Two Critical Elements


    - Sender
    - Receiver

    Body Language - 60%


    Tone of voice - 30%
    Words - 10%

    Two basic forms

    Non verbal
    - Unstructured
    - Spontaneous
    Verbal
    - Rule specific
    - Almost always planned

    = both are culturally diverse


    - What we practice here in the Philippines may be different to
    other countries

    NON VERBAL
    Eye gaze
    - Regulates the flow of conversation
    - Shows interest, boredom, credibility, warmth, etc.

    Facial Expressions
    - The motions/positions of the facial muscles
    - Power: convey the emotional state of a speaker

    Distance
    Proxemics:
    The amount of space: relationship
    1.5ft/45cm= intimate space
    4ft/1.2m = personal space
    12ft/3.7m= social space
    25ft= public space

    Gesture
    - Movement: body;esp. Hand
    - Deliberately done
    Body Language
    - Usually uses more than one part of the body
    - Image portrayed by the whole body

    Haptics
    - Greek word: “haptikos” : to come into contact with
    - Haptics = connection

    Appearance
    - First impressions are important
    - People; appearance could be leverage of how they will perceive
    you

    Paralanguage
    - It’s not only about WHAT you say but HOW you say it

    It usually would cover:


    - Pitch
    - Rate
    - Volume

    VERBAL COMMUNICATION
    - Rule specific; almost always planned
    - Makes use of words

    Expressing yourself using verbal communication


    - Appropriateness
    - Brevity
    - Clarity
    - Ethics
    - Vividness

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