RESUME
NICOLE
DICKEN
COMMUNICATIONS PROFESSIONAL
CAREER SUMMARY
I am a communications professional with a
passion for Disney Parks and Resorts and the
Disney brand. Throughout the past 6 years, I
have gained experience in writings social
media, leadership, theme park operations,
strategic marketing, and customer service.
Leaders describe me as a self-starter with a
gift for problem solving and thinking out of the
box. On your team, I would help bring a
creative spirit and a positive attitude.
EDUCATION
California State University, Fullerton
Bachelor Communications –Public Relations
Minor Cinematic and Television Arts
Class of 2017
SKILLS
 Associated Press Style
 WordPress
 Critical Mention
 Adobe Photoshop/ Illustrator
 Cision
 Microsoft Excel
 Social Media
 Outlook
CERTIFICATIONS
 Hootsuite University – Social Media Planning
 YouTube Creator Academy – Content Creation
CONTACT
t. +1 714 742 7588
. boosted event attendance by 71% and elevated social conversation
e. nicoledicken1313@gmail.com
w. www.nicoleldickenportfolio.wordpress.com
www.linkedin.com/nicoledicken/
N D
EXPERIENCE
Publicity Coordinator, Walt Disney Television July 2019 - Present
Burbank, CA
 Support the Disney Channel Live Action Media Relations team with creating PR content, developing campaigns,
working with talent, and recording metrics of media coverage
 Develop content for @DisneyChannelPR social media handles, including writing copy, selecting images, and
finding opportunities to engage with external partners
 Manage monthly highlights, team calendar, and weekly reports that are sent to partners within the company
 Provide administrative support to executive director
 Work events, including: press junkets, content opportunities, photo shoots, on camera interviews, and talent
meet and greets
 Book travel, catering, and support for events as well as coordinate day of logistics with vendors
Cast Image and Appearance Resource Assistant, Disneyland Resort Aug. 2018- July 2019
Anaheim, CA
 Served as communications liaison with Internal Communications to write in varying tones, voices and styles
while creating Disney Look and Creative Costuming messages for Disney Parks Cast Members
 Design branding tools using adobe creative suite for internal distribution to increase awareness of company
guidelines and offerings
 Developed comprehensive reports to communicate results for internal communication messages and
initiatives to executives
Public Relations Professional Intern, Disneyland Resort June 2017 – Aug. 2018
Anaheim, CA
 Developed, implemented, and executed publicity campaigns in partnership while building external and internal
alliances to create strategic marketing communication tools,, collateral and synergy opportunities
 Built and maintained relationships with media and internal partners
 Supported press events and media familiarization tours by assisting with planning meetings, RSVP recording,
supervising messaging and content during interviews, and tracking coverage for recap reports
 Managed several marketing platforms and used social listening to monitor industry trends, social media
trends/sentiment and guest engagement
 Served as production assistant for video and photography shoots, as well as developed scripts for video content
shared on Disney Parks Blog/Disneyland social channels; assist with celebrity/influencer visit photo shoots
 Managed social media editorial calendars for @DisneyParks Twitter handle and Disney Parks Blog Facebook page
 Ghostwrite posts for Disneyland Resort stories for the Disney Parks Blog, including monthly “Look Closer” series
Junior Publicist, Digney & Company Public Relations Agency Aug. 2016 - June 2017
Hollywood, CA
 Drafted press materials for media distribution at red carpet events and handprint ceremonies at TCL Chinese
Theater
 Hosted on camera celebrity interviews for media distribution, including: Samuel Jackson, Tim Burton, Emma
Stone and Jeffrey Katzenberg
 Researched and compiled media lists, conducted industry research and managed social media strategy for the
agency
Attractions Supervisor and Trainer/Disney Rep, Disneyland Resort Sept. 2013 - June 2017
Anaheim, CA
 Managed day-of scheduling and trained new cast members on attraction operational guidelines and heritage of
the Disneyland Resort, empowering others to provide engaging experiences to up to 2,000 guests each hour
 Served as media representative during six press events, escorting visiting press throughout the resort
Volunteer Campaign Coordinator, Orange County Coastkeeper Sept. 2016 – Nov. 2016
Costa Mesa, CA
 Orchestrated conservation festival and developed social media campaign, which increased following by 20%,
 Initiated support from local community and sponsorships from local businesses
Volunteer Social Media Manager, Sweet Relief Musician’s Fund Jan. 2016 - May 2016
Fullerton, CA
 Managed Twitter, Facebook and Instagram editorial calendars and created compelling visual content
 Developed social celebrity strategy, driving visitation to online auction site and increasing social following