PUBLIC CONSULTATION:

SEWERAGE WORKS APPROVAL

TRANSFORMATION (SWAT)
PHASE II
 INTENT

THE NEED FOR PROPER SEWERAGE MANAGEMENT

 EVOLUTION OF SANITATION IN MALAYSIA - INDIVIDUAL vs COMMUNITY

BENEFIT TO
Prior to 1950-s TECHNOLOGY COMMUNITY/
ENVIRONMENT

DIRECT
BENEFIT TO
USER

Activated Sludge/ Fully Mechanised

Septic Tank OP/AL Biological Filters Plant
Pour Flush Imhoff Tank

1950-s 1960-s 1970-s 1980-s 1990-s 2000 YEAR

Early Days in
Malaya Primitive / Primary Treatment Partial / Full Secondary Treatment Future Tertiary Treatment

(Address Public Health) (Address River Pollution) (Address Environment)

 CURRENT FINANCIAL INVESTMENT STRUCTURE

SEWERAGE CAPITAL INVESTMENT

GOVERNMENT CONCESSIONAIRE DEVELOPER

FUNDED FUNDED FUNDED

• 5 years National Plans • Soft Loan & Capital Markets • Part of Land & Property Development
• Sewerage Capital Contribution • Built into Tariff Structure • Major Contributor of Sewerage Capex

PUBLIC PLANTS O & M INVESTMENT

GOVERNMENT SERVICE LICENCEE

FUNDED FUNDED

• Soft loan/ subsidy to IWK •Tariff Collection

 STAKEHOLDERS ROLES

Aspects Responsibility Activity

Registration of qualified
Quality of sewerage Consultants, contractors
person and issuance of
assets construction and developers
permits

Operations and Introduction and

maintenance of Services licensees measurement based on
sewerage assets KPIs

Manufacturers, suppliers
Products and systems
and person whom
used in sewerage Registration of suppliers
installs the sewerage
systems
products/systems.
 LEGAL ENABLERS

• Plans and specifications for the

construction of sewerage systems and
SECTION 45 septic tanks require the approval of the
Commission

• Responsibility of manufacturers, suppliers

and any person whom installs, suppliers
SECTION 129 and uses the sewerage products,
systems and material

• Minimum standards and specifications

which shall be used in the design,
SECTION construction, installation, protection,
180(a)(i) operation and maintenance of any
water supply system or sewerage system
 LEGAL ENABLERS

• …no part of the sewerage system can be

worked, managed or operated except by
SECTION 49
persons possessing qualifications or necessary
certificates….

• …may make rules on minimum qualifications

to be possessed by persons before they may
SECTION 180 (iii) be allowed to construct, install, test,
commission, operate, maintain or manage
any sewerage system

• …may make rules on standardization of

equipment, materials or devices used in
SECTION sewerage system for the purposes or
180(a)(vii) providing sewerage services
 SUBSIDIARY LAW – PDC RULES

Enforced since 1 July 2013

Ensure planning, Ensure quality Ensure
Impose design, works being enforcement
responsibility, installation and carried out to action can be
accountability and construction minimize impact taken on non
liability on the works are carried on public health, compliance with
significant / out by the water resources the Act and
relevant parties appropriate / and the subsidiary
relevant parties environment legislations
PDC GUIDELINE

• Procedural guideline developed by SPAN in

2013
• Sewerage Works Procedure (Volume II)
• Provide guidance to better understand
conditions imposed in the Rules.
• Provide details on matters stipulated in
the Rules such forms, supporting
documents, processing time, payment
procedure, bank guarantee amount and
other relevance.
• Ease of amendment (flexible)
REGISTERED CERTIFYING AGENCIES

Relevant plans and specifications must be

Section 45 approved by the Commission before the
works are commenced

Registered Certifying
Agency (CA) – Sewerage

APPOINTMENT : Since 1st January 2008 APPOINTMENT : Since 1st June 2009

STATE :All states except Kelantan, Sabah

STATE : Kelantan
& Sarawak

Section Registration of certifying agencies for the

purpose of approving plans and
174 specification on behalf of Commission
PLAN AND SPECIFICATION APPROVAL PROCESS FOR SEWERAGE SYSTEM

STAGE 2 : DURING STAGE 3 : POST

STAGE 1 : PRE - CONSTRUCTION
CONSTRCUTION CONSTRCUTION

14 1 14
days day days

Sewerage Sewerage Notice to

Intermediate Final Handover
Planning Design Start
Inspection Inspection to Service
Approval Approval Work
(PDC 7) (PDC 8) Licensee
(PDC 1) (PDC 2) (PDC 6)
21 14
days days
 REALITY OF APPROVAL MECHANISM
M&E Comments of
Specification Site
Submission Inspections

C&S
Planning Design Specification Site
Approval Approval Inspections Handing over
Submission of System

Lodgment of Submission of
Planning Design Intermediate Certificate of
Commencem- Compliance by
Application Application Inspection
ent of Works QP

Handing
Comme- Intermdiate Final
Planning Design Over
ncement Inspection Inspection
(Public)

Notice to pay Submission of

SCC Final
Inspections

Submission of
Site Inspections
Documents
Issuance of
Verification by LOC/
CA comments
Verification
by SPAN Issuance of
Receipts
 THE S.W.A.T. INITIATIVE

The Vision:
sewerage services
that are
sustainable, reliable
and affordable

One of the ways:

through sewerage ASPIRATION YOU SPOKE WE LISTENED
works approval.
Sewerage Complaints by To regulate
works industry efficiently and
approval players on effectively
procedures sewerage does not
which are works require multi
transparent, approval layer of
uniform, procedures procedures
practical and are increasing
enforceable. (largely due
to
bureaucracy)
 2 February 2016
Punita Nook Naidu
Director
Technical Standard and Compliance Division
Sewerage Regulatory Department
Suruhanjaya Perkhidmatan Air Negara
SWAT - MILESTONE
• 4/12/12 SWAT Concept Paper approved
by Commission
• 15/01/13 - Quick Scan on identifying
problems & solutions
• 04/02/13 - SWAT Minilab I (new
procedural mechanism & strategic plan)
• 22/04/13 - SWAT Minilab II (stakeholders
engagement)
• 14/05/13 - SWAT Minilab III (document
preparation)
• 18/06/13 - SWAT Phase I Public
Consultation launched by SPAN CEO YBhg.
Dato’ Teo Yen Hua
• 8/07/13 - Briefing on SWAT during the Enhancing
Regulatory Quality Seminar officiated by KSN
• 13/12/13 - Public Consultation report analysis
presented to SPAN Top Management
• 01/04/14 - SWAT Phase I (Low Risk) implemented
on a trial basis
• 26/08/14 - Engagement with stakeholders
(Developers)
• 22/09/14 - Engagement with REHDA
Your life does not get better by chance, it gets
better by CHANGE - Jim Rohn
• 15/06/15 - SWAT Phase II Workshop
(new procedural mechanism for medium
& high risk)
• 14/09/15 - Minilab I (document
preparation)
• 02/02/16 - Public Consultation
launching by SPAN CEO YBhg.
Dato’ Mohd Ridhuan bin Ismail
 TEAM FINDINGS #1
Findings from mini lab further indicates
current practices are:

Unfair to industry players whom perform responsibly

and ethically;

Not preventive for unscrupulous industry players;

Based on input regulatory which cannot produce the

desired outcome and quality (very procedural); and

Not facilitating enforcement initiatives.

 TEAM FINDINGS #2

SUMMARY OF
Total numbers of procedures,
CURRENT documentations and numbers
of processing days
PROCEDURES

MULTIPLE Approval Process Required Below :

PROCEDURES, Procedures (nos.) 25

NUMEROUS Documentations (nos.) 95
DOCUMENTATION &
Processing Time (days) 138
TIME CONSUMING !!
 TEAM FINDINGS #3
SAME PROCEDURE FOR ALL CREATES INEFFICIENCY
PDC 1 PDC 2 PDC 6 PDC 7 PDC 8
Planning Design Notify to Start Work Inspection Work Completion

PUBLIC PRIVATE
SEWERAGE INFRASTRUCTURE

Inspection Chambers,
Individual/ Common

Sewage Treatment
Piping, Connection
Treatment System

Treatment System
Sludge Treatment

Sludge Treatment
Pumping stations

Pumping stations
Treatment Plant

Pre-treatment
Small Sewage

Small Sewage

Septic tanks
Connection

Sewage

Facility

Facility
Sewer

Sewer

Plant
LIST OF
WORKS

Construction 5 5 5 5 4 5 5 5 5 5 5 5 5 4

Alteration 5 5 5 5 4 5 5 5 5 5 5 5 5 4

Disconnection 5 5 5 5 4 5 5 5 5 5 5 5 5 4

Close up 5 5 5 5 4 5 5 5 5 5 5 5 5 4

Current approval mechanism has the same procedure for ALL types of sewerage
infrastructure and works irrespective of size or criticality!
 MINI LAB OUTCOME #1
SEWERAGE INFRASTRUCTURE

Septic Sewage Treatment

Collection Conveyance
Tanks Works
Individual/
Inspection Sewage
Prefabricated Common
Chambers Treatment Plant
Piping

Small Sewage
Manhole Conventional Connection
Treatment System

Sewer Pre-Treatment

Pumping
Sludge Treatment
Station
Facility
 MINI LAB OUTCOME #2
IDENTIFICATION OF SEWERAGE WORKS
1. CONSTRUCTION
- Construction of new
sewerage infrastructure
- Includes sewage
treatment works,
sewerage system, septic
tanks, etc
2. DISCONNECTION
- To stop or terminate the
flow
3. CLOSE UP
- Decommissioning of
system
- Demolishing of the
structure and making it
safe
4. MODIFY
Refurbishment, rectification and sewer rehabilitation
including :
- Replacement of equipment, component or structure
for same or similar function and specification to
achieve its original capacity and treatment
compliance;
- Change of material used for sewer system;
Works not directly related to the process of the system
such as fencing, road, resurfacing etc;
5. ALTERATION
Upgrading works including :
- Increasing treatment and capacity of system and/or;
- Improving effluent compliance
- Increasing sewer conveyance capacity
Rerouting sewage flow (sewer diversion)
Change of functions or purpose of the system
 MINI LAB OUTCOME #3
IDENTIFICATION OF SYSTEM OWNERSHIP

• System located in
public utility
• Land not corridor (i.e
reserved for sewer)
sewerage use • System serving
and/or more than one (1)
privately
owned
PRIVATE PUBLIC premise and
reserved for
• Single SYSTEM SYSTEM sewerage use
and/or
ownership
serving a surrendered to
single Federal Land
development Commission (FLC)
• Any system
declared or
determined by the
Commission as
public sewerage
system
 MINI LAB OUTCOME #4
RISK MATRIX ASSOCIATED WITH WORKS & PROCEDURES
PUBLIC PRIVATE
SEWERAGE INFRASTRUCTURE

Inspection chambers,
Individual/ common
piping, Connection
Treatment System

Treatment System
Sludge treatment

Sludge treatment
Pumping stations

Treatment Plant
Treatment Plant

Pumping station

Pre-treatment
Small Sewage

Small Sewage

Septic tanks
Connection

Sewage

Sewage
Sewer

Sewer
LIST OF
WORKS

Construction 1 2 5 5 1 5 1 2 3 3 1 3 3 1
Alteration 1 2 5 4 1 4 1 2 3 3 1 3 3 1
Disconnection 1 2 4 3 1 N/A 1 2 3 3 1 N/A 2 1

Close up 1 2 3 3 1 3 1 2 3 3 1 3 2 1
Least risk : Very low impact, confined and localized harm/threat
1
Slight risk : Low impact, limited spread of harm/threat
2
Note :
Risk Scoring Moderate risk : Reasonably impactful, harm/threat extended
3 beyond localize limit
(at scale of
High risk : High impact, wide spread harm/threat
1 to 5 ) 4
Very high risk : Very high impact, wide spread harm/threat
5 and difficult to manage
 RISK CATEGORIZATION

RISK PROPOSED
SCORING
CATEGORY IMPLEMENTATION
METHODOLOGY
• emphasize self
1 Least Risk PHASE 1 regulation concept
• fewer procedures,
LOW faster processing time
and cheaper
2 Slight Risk Phase 2
Moderate
3 Risk MEDIUM Phase 3

4 High Risk Phase 4 • greater regulator’s

involvement in
Very High HIGH checking/ inspection
5 Risk Phase 5 processes
• stricter evaluation prior
to issuance clearance
SCOPE & GUIDELINE – LOW RISK (PHASE I)

Procedural guideline
developed by SPAN in
2013
• Sewerage Works
Procedure (Volume
II) – Low Risk
 IMPLEMENTATION – LOW RISK (PHASE I)

CURRENT APPROVAL NEW APPROVAL

PROCEDURES PROCEDURES SWAT

14 14
days
Planning – PDC 1 days

Sewerage Works
21 Application – SWA
days
Design – PDC 2

1 Notice Start
day Works – PDC 6
7
days
14 Intermediate
days Inspection – PDC 7 Sewerage Works
Completion – SWC
14 Final Inspection
days – PDC 8
 OUTCOME OF TRANSFORMED PROCEDURE

PDC SWAT REDUCTION

PARAMETERS
PROCESS PROCESS / SAVING %

Nos of Procedures 10 2 80%

Certifying Agency
94 days 21 days 78%
Processing Time
No of Documents in
9 no 3 no 66%
Certifying Agency
No of Documents by
32 no 13 no 59%
Applicants
Certifying Agency RM
RM 148.75 73%
Operating Cost 560.00
RM RM
Consultant’s Operating Cost 45%
1,862.90 1,021.40
BENEFITS IN SUMMARY: SWAT PHASE 1

For a total of

25,695 low risk

category applications
annually , it is
estimated involving

10,448 projects.
 AVERAGE RESULTS SWAT PHASE I IMPLEMENTATION

Average: September 2015 – November 2015

50
Certifying Agency Maajari (Kelantan) - 100%
45 & a few states under IWK (CA) - > 80%

40

35

30

25
47 SWAT Phase 2
43
20 39 should be
15
32 33 implemented
29

10

0
PDC (%) SWAT (%) PDC (%) SWAT (%) PDC (%) SWAT (%)
Source: IWK (2015) IST SC SSTS
SEWERAGE WORKS APPROVAL
PART 2 – HOW
S.W.A.T. PHASE II
SWAT - MILESTONE
• 4/12/12 SWAT Concept Paper approved
by Commission
• 15/01/13 - Quick Scan on identifying
problems & solutions
• 04/02/13 - SWAT Minilab I (new
procedural mechanism & strategic plan)
• 22/04/13 - SWAT Minilab II (stakeholders
engagement)
• 14/05/13 - SWAT Minilab III (document
preparation)
• 18/06/13 - SWAT Phase I Public
Consultation launched by SPAN CEO YBhg.
Dato’ Teo Yen Hua
• 8/07/13 - Briefing on SWAT during the Enhancing
Regulatory Quality Seminar officiated by KSN
• 13/12/13 - Public Consultation report analysis
presented to SPAN Top Management
• 01/04/14 - SWAT Phase I (Low Risk) implemented
on a trial basis
• 26/08/14 - Engagement with stakeholders
(Developers)
• 22/09/14 - Engagement with REHDA
Your life does not get better by chance, it gets
better by CHANGE - Jim Rohn
• 15/06/15 - SWAT Phase II Workshop
(new procedural mechanism for medium
& high risk)
• 14/09/15 - Minilab I (document
preparation)
• 02/02/16 - Public Consultation
launching by SPAN CEO YBhg.
Dato’ Mohd Ridhuan bin Ismail
 RISK CATEGORIZATION

RISK PROPOSED
SCORING
CATEGORY IMPLEMENTATION
STATUS

1 Least Risk PHASE 1 • Implemented in April

2014 and currently on
LOW going on voluntary
basis
2 Slight Risk PHASE 2
Moderate
3 Risk MEDIUM PHASE 3
• Phase 2 to phase 5
proposed to be
4 High Risk PHASE 4 implemented
concurrently – engaging

Very High HIGH through public

consultation
5 Risk PHASE 5
 IMPLEMENTATION – MEDIUM & HIGH RISK (PHASE II)

CURRENT APPROVAL NEW APPROVAL

PROCEDURES PROCEDURES SWAT

14 14
days
Planning – PDC 1 days
Sewerage Works
Application – SWA
21
days
Design – PDC 2

1
1 Notice Start day
day Works – PDC 6 Sewerage Works
Inspection – SWI
14 Intermediate
days Inspection – PDC 7
14
days
14 Final Inspection Sewerage Works
days – PDC 8 Completion – SWC
 SWAT PHASE II: APPROVAL PROCEDURES SPECIFICATIONS

• Consists of planning and design components;

• Planning and design components can be submitted independently
SWA by choice.

• CP to submit inspection report and declaration to CA as specified;

• CA can conduct spot inspections as determined by Commission.
SWI

• T&C for public sewerage assets will be witnessed by CA and

Operator for the purposes of final inspection and taking over;
SWC • For private sewerage assets , only declaration by CP is required
 Sewerage Infrastructure Status
Public Private
SWAT Phase II NPS NWS
(Procedure)
STP < 400 ≥ 400 STP NPS NWS
< 10k ≥ 10k
mm mm
PE PE
dia. dia.

Planning checked by CA        
SWA Checked by CA   
Design
Declared by CP     

SWI Inspected & declared by CP        

T&C by CA & OPS     
SWC
T&C declared by CP   
Notes:
a) For public STP in compliance with TS approved and endorsed by the Commission, design declaration by CP for SWA is sufficient;
b) The Commission or any person authorized by the Commission may inspect the sewerage works at any time deemed necessary by the
Commission.
 FEEDBACK VIA ONLINE OR SURVEY FORM
IN YOUR REGISTRATION PACK

SPAN VALUES YOUR OPINION

SURVEY
Email : swatphase2@span.gov.my

PUBLIC
CONSULTATION
2 February 2016 – 1 March 2016
 Sewerage Industry - Issues Of Concern

Consultant Quality
• Safety Take O&M
CAPEX Control
• System & Product over works Design
• Effluent noncompliance WHAT? Product
• Structural quality & integrity Operator Responsibility Efficiency
• Abondonment of STP / not handed over
Site supervision Standard
Supplier
WHO?
• Lack of skills & knowledge
• Design not following specification Cost Saving
• Sub-Standard product Developer (design / choice
• High O&M cost Regulator of product)
• Lack of enforcement action
• Lack of competency in system handling HOW? SEWERAGE Changes
• Frequent system breakdown INDUSTRY
• Highly sophisticated system – not Enforcement / Legal Contractor Quality / Site
economical action Supervision
• Obsolete system

• Lack of awareness & understanding SOLUTION?

• Lackadaisical attitude towards enhancing Public Nuisance
Public
knowledge & skills • Policy set up / Implementation
• Insufficient CAPEX • Training / Capacity Building
Tariff / Bill
• Inavailability of standards & • Enforcement / Legal action
specifications • Standard & Specification
WHY?
• Sub-standard system constructed and • Registration (control mechanism)
took over by SL • Generation of Fund (SCC, Rolling Fund, etc)
• Sewerage Development Plan
• Sewerage Strategic Direction
SPIN OFF ACTIVITIES FROM SWAT INITIATIVE

Development And Implementation Of Technical

Specifications And Standards

Modernization of SCC Collection Mechanism

Development Of Sewerage Infrastructure Selection

Criteria

Restructuring Of Competency And Skills Landscape For

Water Services Sector
 TECHNICAL SPECIFICATION & STANDARD STP

Lacking of competency
Why?? HOW ??
skills

Resolution
Proliferation of small
scale STP STANDARDISATION
Structural integrity and
quality
Poor workmanship and
installation
1. Benchmark sewerage products
• Equipment
Multiple products and • Systems
systems
Insufficient standards
Problem and specification 2. Benchmark sewage treatment processes
Statement • Extended Aeration (EA)
Lack of enforcement
• Sequencing Batch Reactor (SBR)
Errors during • etc
planning/design/
inspection stage
High O&M cost
3. Uniform Sewerage System
Documents
• Standardised Sewage Treatment Plant
Multiple suppliers (STP)
Marketing
•Standardised Network Pump Station
Multiple substandard (NPS)
products and systems • Standardised Sewer Network (SN)
 STANDARD STP TECHNICAL FRAMEWORK
Requirements for
Technical Planning & Design
Documents
Specification for
Standard STP TS Standard STP Requirements for
Construction &
Part 1 : EA Installation
Marketing SWAT Model Requirements for
Testing &
Commissioning
User guide

Process calculation
program
Targeted for Public
Standardized Public Access
SPAN Sewerage
Engineering drawing
Comment on
Sewage Treatment Portal
Plant (STP)
14 December 2015
Stakeholder Declaration and
engagement report disclaimer

Internal progress TS Standard STP

meeting MoM Part 1: EA

Development
Engineering drawings
Process

Construction cost
estimation

Statistics
 MODERNIZATION OF
SCC COLLECTION MECHANISM

ISSUES Problem Statement

Different
intrepetation Different
and practices and
understanding unconsistent Stakeholder
on regulatory requirement confuse
requirement

IMPACT

Approval
Redundant Too much process
scope of work regulatory input delayed

Receipt must be
produced before
final inspection can
be given clearance
 HOW IT CAME ABOUT

To facilitate the
stakeholders in
complying the 3
requirements Utilize IT App

2
Establish uniform
practice and clear Provide
understanding Guidance
Note
among stakeholder
1
especially to the
processing officer
Strengthening Self
Regulation Approach

Simplyfying the process

by shifting the
mechanism from input to
output regulatory process
 NEW vs OLD MECHANISM
Old Mechanism
New Mechanism

1d

30 d
 WHAT’S NEW: SCC CALCULATOR

 To facilitate stakeholder fill up

the Form K by minimizing the
simple mistake.

 Can be access at SPAN website

 It is not submission online. The

complete form need to be print
out and submit to CA together
with the payment.

 Info will be use for the verification

process (regulatory audit).
THE CHALLENGES

Acceptance by the processing

officer

Changing the mindset to

‘approve now and check it
later’ concept

Difficulty on using the SCC

Calculator

Non compliance issue

 WAY FORWARD

Long Term
All interaction of SCC
payment thru electronic
medium via online system

Short Term
Enhancement of SCC Portal@
Calculator to become more user
friendly

Immediate
Publicity initiative to
stakeholders continue
 SEWERAGE INFRASTRUCTURE
SELECTION CRITERIA

SISCA
Score
from
Sewerage
1 Overriding
2 SISCA
3
Strategy Criteria Matrix
Matrix
(SSM)

criteria 1 to 4 : criteria 5 to 7 :
Public Health & Environment &
Safety Water Resource
 SEWERAGE STRATEGY MATRIX

Urbanisation

Population Density

Population Growth Rate

Strategic Importance

River/Dam/Groundwater Use

River Water Quality

Assimilative Capacity (% of effluent distribution at

DWF)
 SEWERAGE INFRASTRUCTURE OVERIDING CRITERIA

OVERRIDING a CONNECT if have existing sewerage

facility nearby
CRITERIA

b If connection cost exceeds above 20%

recognized yardstick cost, then refer to
c.
Determined
from Type of
Infrastructure c ECONOMIC FEASIBILITY (everything in
exception to a) – Septic Tank (ST) or STP

• Feasible operating cost i.e. 'cut off'

capacity - X PE
•Feasible regulatory cost involved - RM X
 a CONNECT if have existing facility nearby

b If connection cost RM/PE

OVERRIDING CRITERIA
exceeds above 20% CAPEX (Including Land)
JPP's yardstick cost,
then to refer to c.
X > 20% JPP
yardstick cost

Y Distance (km)

c ECONOMIC FEASIBILITY RM/PE

(everything in exception OPEX (ST vs STP)
to a) - ST or STP

Operating Cost
consists of :
ST
Feasible a) Regulatory cost Feasible
operating
Operating - monitoring cost
Cost operators
(i.e. cut-off - Monitoring users STP
capacity – b) Environmental
X PE) cost
- Failure on
compliance
X PE
STAKEHOLDERS KNOWLEDGE AREA

Policy maker
Regulator
Public

Inspection / Project
Certification Implementer
Body

Water Sector
Supplier Stakeholders Certifying
Agency

Service
Permit
Licensee /
Holder
Operator
Qualified
Person /
Developer
Competent
Person
 ULTIMATE GOAL ON QUALITY OF PERSONS

How to
What we
establish
want? that?
QUALIFIED Get them
and assessed and
COMPETENT trained
persons in
water Who must be competent?
services Who must be assessed and trained?
Who needs what?
sector How to assess and train?
How to compel them to comply?
 CHALLENGES IN CAPACITY BUILDING

At present human related capacity building in the industry are largely

informal and based on the followings:

Competency
Lack of
Training Training Competency requirement
stakeholders
Training modules providers program by made
involvement
costs are not and trainers regulators mandatory
in the aspect
too impressive are not are not intuitively
of human
expensive and appropriately structured due to
capital
effective regulated and holistic specific
development
issues

The actual needs of the industry, its objectives and

impacts were not sufficiently identified, verified and
addressed.
STAKEHOLDER KNOWLEDGE MATRIX
PRIORITIZATION OF CRITICAL
KNOWLEDGE COMPONENT

From the knowledge

prioritization matrix, the top 3
knowledge in ranking has
been identified and shall be
put into focus for strategic
implementation;-
1. Operation & Maintenance,
Treatment (sewage &
sludge)
2. Operation & Maintenance,
Desludging & Disposal
3. Operation & Maintenance,
Conveyance (sewer & NPS)
 COLLABORATIVE EFFORTS

Accreditation process NOSS development process

BP / SLDN PPT
Request of NOSS
Submission of development from
application by the Submission from the industry
training provider (TP) applicant

Appointment of NOSS
Submission of Development SPAN
Verification visits & experience log / (DD/SE/E)
Committee (WG)
presentation achievement (evidence
of competency) as per
NOSS requirement
Evaluation committee SPAN
(DD/D)
Approval committee
Interview session

Approval committee SPAN (D)

Issuance of Approval committee
accreditation certificate

SPAN to joint JPK during annual Recognition and Publication of NOSS

audit issuance of SKM
 THANK
YOU
“No country can
really develop
unless its citizens
are educated”

• punita@span.gov.my
•03-83179350