Professional Documents
Culture Documents
Product Orientation
Selling Orientation
- Focuses on sales
- Through hard selling / aggressive selling
- Little to no attention to customers’ need for the product
Production Orientation
Marketing Orientation
- Customers-centric Approach
- Focuses on identifying and meeting the stated or hidden or wants of customers
- Research were done to uncover needs
- Makes customers the priority
- Responds to changes in market
Basic components
Needs
Wants
- A want that is premium and customer has the ability to but it (BMW)
- The basic difference between wants and demands is DESIRE
- A customer may desire something but he may not be able to fulfil his desire
Exchange
Place
- Trade channels
- Coverage
- Locations
- Inventory
- Transportation
- Logistics
- E- commerce
Product
- Design
- Quality
- Functionality
- Technology
- Branding
- Packaging
- Services
- Availability
- Warranty
Price
- Strategy
- List price
- Discounts
- Allowances
- Payment period
- Credit terms
Promotion
- Advertising
- Personal selling
- Sales promotion
- Public relations
- Direct marketing
- Corporate identity
Goal
- An observable and measurable end result having one or more objectives to be achieved within a
more or less fixed timeframe
- Final outcome or result
- What you want to achieve
- Broader
- Not measurable
- Loner time frame
- SMART - Specific, Measurable, Achievable, Relevant and Time-bound.
Objectives
- Branding, internet, social media, content, product, market analysis, target, advertising, large
screen monitors,
- Use of digital technologies
- Communicating the product or service offerings to more people simultaneously
- Exposed to duplication and low quality
Online marketing
- E-mail marketing, social media website, content strategy, display advertising, seo sem, shopee,
alibaba, lazada
“E-commerce” – uses internet to boost marketing
- From physical stores to online stores to apps
- Providing the customers access products or services online, the convenience of shopping
anytime, payment and delivery
- Adds
Outdoor promotion
Mobile promotion
Telemarketing
Event marketing
Sachet marketing