Cristina Clavac & Florin Clavac If you call us, please have

14 Golfe Road the answers to your security

ILFORD questions ready
IG1 1SU

www.gov.uk/universalcredit

Telephone: 0800 328 5644

Textphone: 0800 328 1344
Important: ✁✂✄☎✆ ✝✆✆✞ ✟✠✡☛ ☞✁✌✆ Universal 01 September 2021
✍✌✆☛✡✎ ✎✏✠✞ ✑✁✂✄✌✆ ✆✞✎✡✎✒✆☛ ✎✁✓ You now need
to pay this back.
Dear Cristina Clavac & Florin Clavac Overpayment of Universal
Credit.
On 27 May 2021 you were no longer entittled to UC and by the time
we had been told your benefit had already been paid into your You need to pay
bank or building society account £3512.35
Because of this late notification you have been overpaid £3,512.35 You were overpaid:
and now need to pay this money back. Amount: £3,512.35
From 27 May 2021 to 26
You are now in a minority of people who have received money July 2021
✔✕✖✗✘✙✖ ✚✛✔ ✖✚✔✜✔✢✖✣ ✔✛✤ Civil Penalty £0.00

If you already owe money to us, this overpayment will be added to Call 0800 916 0647 to set
✜✔✤ ✥✖✘✢✢ ✦✛✚✔✧✦✔ ✗✛★ ✜✩ ✪✖ ✚✖✖✣ ✔✛ ✙✖✫✜✖✪ ✕✛✪ ✬★✦✕ ✗✛★✘✙✖ up your repayment.
currently paying back.
✲✩ ✗✛★ ✦✧✚✘✔ ✙✖✳✧✗ ✔✕✜✴
Tell us as soon as possible

✧✬✛★✚✔✤ ✥✖✘✢✢ ✧✵✙✖✖ ✧

How to pay affordable repayment plan
with you.
Most people have already made arrangements to pay back the
overpayment. You can:
✭ pay the money you owe us in full using a debit card or
online banking.
✭ pay an affordable regular payment, call 0800 916 0647
to discuss making weekly or monthly payments.

Pay by debit card or direct Telephone: 0800 916 0647

debit call: Textphone: 0800 916 0651
✮✛★✘✢✢ ✚✖✖✣ ✗✛★✙ ✯✧✚✰✱ Opening times:
building society or card details Monday to Friday 8am to
7.30pm
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 when you call. Saturday 9am to 4pm

Pay by telephone or online Account name: DWP Debt

banking: Management
Sort code: 60-70-80
Account number: 10025634
Reference: National Insurance
Number

Write to us at:
Debt Management (C)
Mail Handling Site A
Wolverhampton
WV98 2DF

What happens if you do not contact us

If you do not contact us within 1 month of this letter, you will lose
the opportunity to choose your repayment amount. We will do one
of the following:
✭ take money from your Universal Credit to start repaying the
overpayment. There is no right of appeal against these
deductions
✭ ✦✛✚✔✧✦✔ ✗✛★✙ ✖✬✳✢✛✗✖✙ ✜✩ ✗✛★✘✙✖ ✪✛✙✰✜✚✵ and not getting

Universal Credit) to arrange deductions of up to 40% of

your take home pay
Getting money directly from your wages

If you stop getting Universal Credit, we can get back the money
you owe us by asking your employer to make deductions from
your wages. They will then pay this money to us.
The law allows us to do this without applying to a Civil Court and
your employer is legally bound to comply if requested to do so.
The amount your employer will take each time you are paid will
depend on the amount you earn. It could be up to 40% of your
take home pay.
Your employer may also charge you an administration fee; this
will not exceed £1 for each payment deducted from your
earnings.
Civil Penalty
Social Security law allows us to impose a financial penalty if we
decide that you were overpaid benefit because you:
✭ negligently made an incorrect statement/representation of
information about your claim or award without taking
reasonable steps to correct it
✭ or failed to provide information or evidence as required

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 for your claim or award without reasonable excuse
✭ or failed to report changes in your circumstances as
required for your claim or award without reasonable
excuse.

✁✂✄✁ ☎✁✆✝☎✁☎ ✞✟✠ ✠✟ ✡☛☛☞✌ ✡ ✍✝✄✝☞ ✎✁✞✡☞✠✌ ✏✟✑ ✠✒✝✓

overpayment. The overpaid benefit above must still be paid
back under Social Security law.

More information
Contact us using your journal or call 0800 328 5644 if you have
any questions.
You can also get free, independent advice from local support
organisations. You will find their details online, at your local library
or in the telephone directory.

Yours sincerely,

Universal Credit

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If you disagree with a decision

You can ask us to explain why

You, or someone who has the authority to act
for you, can phone us or use your journal to
✙✖ ✁
★✖✴✔ ✧ ✪✙✜✔✔✖✚ ✖ ✳✢✧✚✧✔✜✛✚✤ ✮✛★✘✢✢ ✚✖✖✣ ✔✛

do this within one month of the date of this

letter.

You can also ask us to reconsider a

decision
✂✖✢✢ ★✴ ✜✩ ✗✛★ ✔✕✜✚✰ ✪✖✘✫✖ ✛✫✖✙✢✛✛✰✖✣✱ ✛✙
cts the
✗✛★✘✫✖ ✬✛✙✖✱ ✜✚✩✛✙✬✧✔✜✛✚ ✔✕✧✔ ✧✩✩✖

decision. Do this within one month of the

date on this letter.
✥✕✖✚ ✪✖✘✫✖ ✢✛✛✰✖✣ ✧✔ ✪✕✧✔ ✗✛★✘✫✖ ✔✛✢✣ ★✴✱

✪✖✘✢✢ ✴✖✚✣ ✗✛★ ✧ ✢✖✔✔✖✙ ✔✛ ✔✖✢✢ ✗✛★ ✪✕✧✔ ✪✖✘✫✖

decided and why. We call this letter a

✄☎✧✚✣✧✔✛✙ ✗ ✆✖✦✛✚✴✜✣✖✙✧✔✜✛✚ ✝✛✔✜✦✖✘✤

✒✁✞ ✌✟✞✂✄✁ ☎✟✞✁ ✠✒✝s you can appeal

If you disagree with the Mandatory
Reconsideration Notice, you can appeal to a
tribunal.
✮✛★ ✬★✴✔ ✪✧✜✔ ✩✛✙ ✔✕✖✄☎✧✚✣✧✔✛✙ ✗
✆✖✦✛✚✴✜✣✖✙✧✔✜✛✚ ✝✛✔✜✦✖✘ ✯✖✩✛✙✖ ✗✛★ ✴✔✧✙✔ ✧✚
appeal.

Equality and Diversity

We are committed to treating people fairly,

regardless of their disability, ethnicity, gender,
sexual orientation, transgender status, marital
or civil partnership status, age, religion or
beliefs. Please contact us if you have any
concerns.

How DWP collects and uses information

We will treat your personal information

carefully. We may use it for any of our
purposes. To learn about your information
rights and how we use information, please see
our Personal Information Charter at GOV.UK.

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Call charges

Calls to 0800 numbers are free from landlines

and mobiles.

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