Assignment 

-3
Case Study 5-4

 
a. 3 Competencies for the role
b. 3 Behavioural Indicators for each Competency
c. Measurement Scale for each of the BIs.

1. COMPETENCIES:

a. Strategic planning & Teamwork: Ability to work as part of a team to complete all project
deliverables on schedule and as directed. Assists others as needed and is always looking for ways
to improve connections with team members. Due to a lack of communication and cooperation
among team members, failure to create teamwork will result in diminished team performance.

b. Domain knowledge: Keeps up with current trends and applies applicable domain research skills to
current projects. Always acquiring new skills, keeping up with business & domain related news, and
conversing with industry experts. The team's ability to deliver high-quality work will suffer if they do not
increase their domain understanding.

c. Communication: Ability to communicate thoughts on project deliverables either verbally or in writing.

Good communication is characterized by the use of correct grammar, professional presentation, clear and
succinct messages. Since team members would not be able to grasp ideas put forth if communication is
poor, the team's performance will suffer.

2. BEHAVIORAL INDICATORS

a. Strategic Planning & Teamwork

 Alignment of tasks and priorities with the set goals.

 Support & accept team member’s input.
 Ability to resolve conflicts & maintain cooperative environment.

b. Communication

 Ability to recognize and understand the perspective of other people.

 Clearly articulates and present ideas in meetings as well as correctly use grammar in written
communications.
 Protects private and confidential information.

c. Domain knowledge

 Team members offers input when group is discussing domain related problems.
 Reads business and domain related news sources on a daily basis to stay up to date on latest
trends in the domain.
 Effectively chooses and utilizes tools and knowledge to complete a task.

Submitted by Team 1
 3. SCALES

a. Strategic Planning & Teamwork

MAJOR IMPROVEMENT COMPETENT ADVANCED EXCEPTIONAL

IMPROVEMENT NEEDED
NEEDED
 Relationships  Has difficulty  Builds and  Successfully  Leads colleagues
are strained by building maintains builds to inspired
lack of interest strong, effective productive, cooperation and
in and respect mutually working mutually teamwork in
for peers and beneficial relationship beneficial support of
campus working s with peers relationships to department and
partners. relationships. and campus solve problems University goals.
partners. and achieve
common goals.
 Not a team  Has difficulty  Works  Highly  Model
player; often collaborating effectively collaborative; cooperation and
disrupts team with others; and seeks new teamwork;
process, often prefers to cooperatively alliances to expand creates
jeopardizing work with others. sphere of influence opportunities for
progress toward independently. and enhance self and others
common goals. quality of work. to improve
working
relationships
and work
outcomes.
 Exhibits behaviors  Sometimes  Treats others  Promotes, supports,  Is respectful and
that negatively displays with respect; and influences a welcoming;
impact the morale behaviors encourages and culture of respect Inspires
and inconsistent with appreciates and civility among collaboration by
accomplishments workplace individual team members. bridging gaps
of the team. courtesy and contributions. among diverse
respect. individuals and
units.
 Often avoids  Unable to  Works  Manages  Skillfully and
conflict; not resolve or effectively conflict proactively
prepared or constructiv with others competently addresses
willing to ely manage to resolve and efficiently; conflict; seeks and
resolve conflict. conflicts. conflict. when possible, achieves ‘win-win’
looks for and resolutions.
proposes
middle ground
solutions.
 Unwilling to work  Resistant to  Demonstrates  Always  Consistently
outside comfort new flexibility and willing to try goes beyond
zone to support challenges; willingness to something direct
team goals. seems step out of new; responsibilities
disintereste comfort zone balances to achieve team
d in to support individual and department
building team and and team goals; welcomes
skills and goals. goals. new challenges.
knowledge.

Submitted by Team 1
 b. Communication

MAJOR IMPROVEMENT IMPROVEMENT NEEDED COMPETENT ADVANCED EXCEPTIONAL

NEEDED
 Reports and other  Written and oral skills  Writes and  Written and verbal  Communication is of
documents are poorly need development; speaks clearly, communications the highest caliber;
written—unclear, often disorganized persuasively, are consistently clear, persuasive,
overly simplistic, or and/or not appropriate and concisely; clear, persuasive, accurate, and
grammatically for audience. focuses on the and audience focused on the
incorrect. needs of appropriate. needs of specific
specific individuals and
individuals and groups.
groups.
 Often appears  Interrupts others to  Effective  Skilled  Highly proficient
distracted or express point of view; communicator: communicator; communicator; listens
disinterested; has difficulty getting to knowledgeable listens to and to and synthesizes
frequently interrupts the point; facts not and concise; integrates others’ ideas; explains
others; contributions always accurate or actively listens diverse even complex issues
are often unclear or relevant. to and contributions; clearly and succinctly.
inaccurate synthesizes explains issues
perspectives of clearly and
others. succinctly.
 Does not share  Tends to ‘hold on’ to  Gives others the  Shares accurate,  Model openness and
information in a timely information; has information they timely information transparency in
manner, creating difficulty need in a timely with the right people sharing information
problems for distinguishing manner. in the right format. with campus partners
colleagues and between critical and and stakeholders.
customers. noncritical data.
 Avoids contact  Keeps  Maintains  Encourages  To ensure optimal
with coworkers communication to open, honest others to share results,
and campus a minimum; dialogue with ideas and consistently and
partners. reticent to share coworkers integrates others’ effectively seeks
thoughts and and campus thoughts and and incorporates
ideas. partners. opinions. others’ ideas.
 Has difficulty tailoring  Communications do  Tailor  Effectively adjusts  Effectively adapts
communication to not always keep information the level of detail written & verbal
the needs of others; audience doesn’t edit to audience and tone of reports communication to
communicates ‘too speech and writing for and and presentations audience; effectively
much,’ ‘too little,’ or greater clarity and individual to audience. distinguishes between
‘too late.’ better understanding. needs. ‘need to know’ & ‘nice
to know.’
 Discloses and uses  Does not consistently  Consistently  Understands and  Clearly understands &
private and follow University privacy follows implements follows University
confidential practices; sometimes University campus privacy privacy policies &
information shares private or privacy policies; only practices; develops
inappropriately, confidential information policies and discloses practices to protect
putting the University with unauthorized or practices. confidential confidential & private
at risk. inappropriate information to information.
individuals. authorized
individuals.

c. Domain Knowledge

Submitted by Team 1
Submitted by Team 1