Professional Documents
Culture Documents
CAREER OBJECTIVE:
« To get excellence in concerned job and to achieve a higher position by completing the
assigned job on time and to be an asset of the company as well.
WORKING EXPERIENCE:
Working with Weaverbird Engineering and Technology Pvt. Ltd. as a Sr. Manager – Business
Development (Spanish) Europe & USA from 25-July-2018 to till date.
Worked with Weaverbird Engineering and Technology Pvt. Ltd. as a Manager- Business
Development (Spanish) Europe & USA from 25-July 2017 to 24-July 2018.
Worked with Weaverbird Engineering and Technology Pvt. Ltd. as a Asst. Manager- Business
Development (Spanish) Europe & USA from 25-July 2016 to 24-July 2017.
Project Summary:
Provided leadership to planning and developments for multiple projects. Worked with project
management, general contracting and construction management services, MEP design &
drafting, BIM modeling, architectural and relocation services.
Responsibilities:
Managing and maintaining a pipeline and ensuring all sales administration is kept
current at all times using ACT software.
Creating and implementing a structured plan to achieve set targets.
Handling Spanish calibration call with client.
Interacting with the Spanish clients during the course of the project to ensure total
client satisfaction.
Coordination between Spanish clients and technical team via Translation,
Interpretation, emails and daily updates.
Worked with Convergys India Services Pvt. Ltd. as a Sr. Quality Evaluator Spanish (AT&T -
SOAR) from 21-Dec-2009 to till 22-July-2016.
Responsibilities:
Working with Diagnostic team and check U-verse Order Accuracy for on-shore
Spanish agents.
Identifying improvement areas & implementing measures to maximize client
satisfaction levels.
Mapping all the products discussed on every Spanish call ensuring 99% accuracy for
the calls Audited.
Providing an extended support to the newly hired employees in developing process
understanding and improve on the efficiency in terms of productivity and accuracy.
Providing feedback to the consultants based on Quality Audits and rendering
suggestions for improvement.
Handling Spanish calibration call with client.
Achievements:
Received High value Quality Evaluator award for several times in the tenure.
Appreciation by the client for the value adds for the quality program.
Worked with Photosindia.com Pvt. Ltd. as a Quality Analyst from 1-Dec-2006 to 30-Nov-2007.
Uploading photographs and data from French magazines on the company software.
Key wording the photographs (i.e. to explain the images in minimum words.)
Achievements:
ACADEMIC QUALIFICATION:
TECHNICAL EFFICIENCY:
PERSONAL DETAILS:
Date: …………………..
Place: .................... (Ashish Kumar)