ASSESSMENT 1 – Written Questionnaire

This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.

Student Name:

Student ID No:

Unit Code: BSBMGT605

Unit Title: Provide Leadership Across the Organisation

Date of submission:

Student Declaration I declare that:

 I have read and understood the policy on
Plagiarism, cheating and collusion and
 These tasks are my own work, and none of this work
understand that if I am found to be in
has been completed by any other person.
breach of this policy, disciplinary action may
 These tasks are not plagiarised or colluded with
be taken against me.
any other student/s.
 I have a copy of my assessment work
 I have correctly referenced all resources and
with me, which I can produce if the
reference texts throughout these assessment tasks.
original is lost.

Student name: Signature:

Date: / /

Assessment No: 1 Satisfactory / Not Satisfactory

Assessment Type: Written Questionnaire

Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and reasons
why this judgment has been made):

Assessor Declaration:

I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have provided
appropriate feedback.

Assessor Name: Signature:

Date: / /

Document: BSBMGT605 Assessment Pack - Provide Leadership Across the Organisation

RTO # 41380 | CRICOS # 03632K |Version: 1.1 | Page 1 of 22
 ASSESSMENT 1 – WRITTEN QUESTIONNAIRE

SCENARIO: You are required to demonstrate senior leadership behaviour and personal and professional
competence. Business ethics are also addressed in this unit. You may consider researching on range of
business functionaries and/or may use reference to http://bounce.precisiongroup.com.au/account/ for
understanding and answering purpose. For accessing bounce fitness simulated business, you are required to
create an account, and thus relevantly an access code to create an account on this website. The access code
would be provided to you by your assessor.

OBJECTIVE: Answer the following questions in written, to demonstrate your perspective

Student Instructions:

Make sure you:

 Write Clearly
 Answer all questions. Do not copy paste response from internet. Do your own work.
 Use only black or blue pen to write assessment in the answer-box only
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the
answer, he/she may be able to re-word the question for you
 Provide specific and sufficient response to each question in estimate of 50 to 60 words.
 You should do your research on the subject and provide submission of this assessment by due date.
 This is NOT a closed book exam.

Questions:

1. Explain what business ethics means and how it applies to leadership.

Business ethics is the company rules and guidelines which are prepared by considering moral values,laws and

rights.These guidelines are followed in every activities of company like operations and decision making.

Leadership needs to maintain organization with effective morals,beliefs and values following business ethics

to achieve organizational goal. Leaders solve the risk and demonstrate the achievement with appropriate

ehical behaviour.

2. Outline why the different types of leadership styles are adept to supporting a team.

There are various leadership style and great leader uses multiple leadership style to support and motivate their

team. leadership styles like directive,supportive, tranformational,participative and goal oriented are applied

according to the situation and character of the operation.

 Particular leadership style may not work in every situation so to handle different situation leaders needs to be

flexible and adept different leadership style which best suit the circumstances.

3. Explain the impact of legislation on providing leadership in an organisation.

Organization works within certain legislation and while making organizational decesion leadership should be aware of

relevant legislation. Leaders decisions related health , safety of employee, privacy,working mechanism,and

relationship is necessary to follow legislation policy. Leaders must be up to date with current legislation to find out the

expectation of customers,and employee and to maintain organizational reputation fair,and trustworthy.

4. How do mission, purpose and values, count for a business?

Mission,purpose and values in a business shows what is essential task business needs to perform and why it is necessary to do

and provides ideas about the result or achievement. Setting out mission,purpose and values assist business employee

to get motivated,focused and aligned with the business plan and achievement. Values shows what is important for a business,

purpose indicates reason behind the task and mission creates the required action so these factors count very much in

organizational success.

5. How do objectives, plans and strategies come in order of management relationship.

At first specific strategies are prepared which determines goal and achievement. Secondly objectives are set out to achieve the

strategies. Objectives are step by step process with a appropriate way to achieve the goal. Finally Plans includes the

procedure and way to perform the objectives to meet the strategies. In this way Strategies at first ,objectives at second and

plans come at the final order in management relationship.

6. Mention various stages in a successful change management process?

At the first stages there is logistical and cultural preparation for the change by understanding needs for change.

Afterthat, vision and acts are created to implement the change analyzing the progress and required adjustment.

.Finally, process is review,analyze and suitable plans are made to stick with the change management process.

7. Discuss how the terminology used in the job descriptions builds commitment to the employer.

Terminology used in the job descriptions indicates what actually the employer believes and what is the

expectation in specific job duties. It helps the employer and job seeker in the first interactive process.

Terminology creates the critearia of capability required for the employee to carryout the task buiding commitment

to the employer.

8. About building trust, confidence and respect amongst your team, discuss elements having purpose
and usefulness.

Role modelling

Role model creates motivation and positive attitude in the team by being examplary and inspiring others

to be like him/her.

Effective communication

It builds strong relationship increasing understanding among the team member and helps to share problem,

ideas and solution among the team to reach their common goal.

Consultation

Consultation creates the ownership and feelings of responsiblity indicating the importance of their role

buiding commitment and connection.

 9. How would you go about implementing improvements to an organisational culture?

I would apply effective communication tactic for creating meaningful values and guiding organisational member

to interact properly among them and with customers. Also, i would consider effective selection, and

empowerment of employee providing right information and support. Moreover i will try to improve orientation

and training by making more effective and prioritizing employee.

10. How could the global environment and new technology could impact on a business?

New technology are bringing positive impact on the business by improving productivity and making the

working mechanism time saving,easy and less costy. Business are associated with supplying and

receiving materials and information in local and international markets so positive or negative environment of the

globe impacts the business mechanism and progress. Hazardous and crisis situation like pandemic affect the

business in a negative way according to the company.

11. How would you ensure that your actions let others know that you are flexible and adaptable to change?

I would ensure that by easily accepting new challanges and surprises with calm and positive attitude.

Accepting new procedure with confidence and being aware with the new environment and situation and by

showing willingness to take risk and to improve myself i would let others know that i am flexible and adoptable

to change.

12. When a decision has to be made, how would you ensure that you have addressed ideas and needs
of stakeholders?

While making decesion i would make my objectives effective and clear by identifying key stakeholders and

their expectation and requirements.i would find out ideas and needs of stakeholders by communicating with
them and by listening their problems,ideas and solution. Moreover, feedback approach from stakeholders can be applied on

specifics issues and agenda before making any deceision.

13. How important are risk management plans for decision making?

Risk management plans helps to findout required tools to solve the future risk and develop ptential

capability to hadle the risk. decision without risk management plans may fail due to the future risk

and negative impacts created by decesion. So to make the decision effective and sustainable for long time it is very important

to consider risk management plans.

14. How would you ensure that the business is presented positively and actively in the market?

It can be ensure by doing and adopting process like effective advertisement,giving offer and connecting with local people.

Also, doing awareness program and campaigns from the business side to support and help the local people impacts positively.

Solving needs of the customers,improving the quality of products and services and adopting new technology like websites

and application ensure active presentation.

15. When assigning work to the team, what priorities would you take into consideration?

Making the work shedule and process visible and understanding for every team member and creating short term goal

and long term goal would be my priorities. Also,understanding the capability and weakness of the team member and giving

the specific task by considering it. Moreover,identifying urgent and important task and analyzing how priority may shift in

the future needs to be considered while assigning work.

16. When would you delegate a work?

I would delegate a work after understanding all information and responsibilities of the work and by making complete plan with
effective strategies
effective strategies and ideas to make it successfull. Also i would delegate a work when it is necessary for me from the
organizational point of
organizational point of view to increase efficiency and productivity of the work.

17. How would you create and maintain a positive work environment?

Positive work environment can be created and maintain by equally focusing all the employees and giving priority to their

problems, ideas and creating comfortable working shedule and working process easier by using effective tools.

Also,providing required training,facilities and ecouraging member for effective communication and collaboration among them

helps to maintain positive work environment.

18. How would you encourage teams and individuals to develop innovative approaches to the
performance of work?

Innovative approaches can be findout by encouraging team collaboration and providing time , tools and space to innovate.

Offering suitable training and involing teams and individuals in innovative activities to broad their knowledge and

connecting them with people having different perspectives brings out innovation.

Moreover, encouraging and rewarding people for their innovation and making the innovation a core value of the

work place also plays crucial role.

 ASSESSMENT 1 CHECKLIST

Questions Satisfactory

Question 1  Yes  No

Question 2  Yes  No

Question 3  Yes  No

Question 4  Yes  No

Question 5  Yes  No

Question 6  Yes  No

Question 7
 Yes  No
Question 8  Yes  No

Question 9  Yes  No

Question 10  Yes  No

Question 11  Yes  No

Question 12  Yes  No

Question 13  Yes  No

Question 14  Yes  No

Question 15  Yes  No

Question 16  Yes  No

Question 17  Yes  No
Question 18  Yes  No

RESULT: S | NS

S= Satisfactory |
NS= Not Satisfactory
 ASSESSMENT 2 – Case Study

This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.

Student Name:

Student ID No:

Unit Code: BSBMGT605

Unit Title: Provide Leadership Across the Organisation

Date of submission:

Student Declaration I declare that:

 I have read and understood the policy on
Plagiarism, cheating and collusion and
 These tasks are my own work, and none of this work
understand that if I am found to be in
has been completed by any other person.
breach of this policy, disciplinary action may
 These tasks are not plagiarised or colluded with
be taken against me.
any other student/s.
 I have a copy of my assessment work
 I have correctly referenced all resources and
with me, which I can produce if the
reference texts throughout these assessment tasks.
original is lost.

Student name: Signature:

Date: / /

Assessment No: 2 Satisfactory / Not Satisfactory

Assessment Type: Case Study

Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and reasons
why this judgment has been made):

Assessor Declaration:

I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have provided
appropriate feedback.

Assessor Name: Signature:

Date: / /
 ASSESSMENT 2 – CASE STUDY
SCENARIO: This task allows Learners to demonstrate their communication skills, problem- solving skills,
use of leadership styles in negotiating and discussion and their competence in leading others when not
formally appointed as the leader.

Have learners break themselves into small groups to discuss and come to some consensus. There is no
definite ‘right’ or ‘wrong’ answers, as is true of many leadership decisions. Learners must then use the
information they have gleaned from the discussion to answer the questions following each case study on
their own paper for inclusion in their Assessment.

OBJECTIVE: Respond to the questions respective to each Case Study in the space provided.

Case Study 1: Building a Team

You are the Operations Manager for a business running as fitness centres. You are also responsible for all
the building maintenance and physical systems in the centres across the city. He has several objectives to
accomplish the assigned workload. He has budgets, maintenance, and purchases, expenses and payroll. The
workload for maintenance and facilities department has increased in the last year as the centres age and
new equipment is available that could attract more clients. Steve discussed hiring additional staff with the
CEO, to get more accomplished outputs. Thence, there are new hired team members.

List and practically demonstrate major 5 team building skills to get coordinating team participation.

1. Motivating all the partcipation and delegating the situation if needed.

2.Encouraging them to share their ideas and problem with effective communication.

3.Managing and conducting team oriented physical fitness program for increasing collaboration.

4.Encouraging new team members for leadership and providing suitable opportunity for them to
learn from old staff.
5.Involving team members in meetings,celebration and encouraging them for honesty and
learning attitude.

Case Study 2: Interpersonal Skills

List and practically demonstrate major 5 interpersonal skills would you possess to perform effectively on
your role.

1.Buiding trust among all the members.

2.Active listening.

3.Showing empathy and patience.

4.Fulfilling responsibility and moral values.

5.speaking concisely and clearly with appropriate tone and body language.
 Case Study 3: Integrating Teams after Downsizing

There has been recent downsizing in the customer service and sales departments , as were hit by the recent
layoffs and many staff are still reeling from those changes. Both departments are merged as one unit. Few
of the employees who are retained, had never or far ago worked in sales.

List and demonstrate the processes in a specific order, that you would undertake to help forge a strong and
unified team in the company in the days and weeks to come?
Encouraging and motivating sales and customer service staff to interact with each others with effective

communication. Suggesting and encouraging old sales department staff to teach and share their working ideas

with the staff who had never worked in sales. Involving all the employees in common meetings and celebration

to bring out collaboration among them. Making the overall goal clear with giving them specific responsibilities

and suggesting to support each others with the trust.

Case Study 4: Supervising Experienced Workers

You are considerably younger than the people whom you supervise. You have a bachelors degree, and
physically fit. Right out of college you went to work for Bounce Fitness Melbourne Centre in an on-the-
job training program with an eye toward becoming a Centre Manager. You learned well and was promoted
to Assistant Manager in just under a year. You are not only younger than anyone but also better educated,
too. Discuss the following questions :

Question 4a: How can you become a good supervisor for your older and more experienced workers?
I can be a good supervisor among such people by being humble and applying the suitable communication

tactics which they preferred .Also, respecting their experience and contribution they have done for the company

and suggesting new ideas in a humble and understanding way. Being open about my ideas and showing them

my role is to support and enhance their skills for the long haul.

Question 4b: How can you better ensure that you do not alienate team members?
It can be ensure by giving equal attention and priority to all the team members and encouraging them to

share their problem and what they want from my side. Respecting all of them equally and supporting them

whenever they need. Also by not blaming and criticizing the member instead suggesting in

humble and friendly way using suitable word.

Case Study 5: Ethical Decision-Making

Martin Saunders, Assistant Manager at Bounce Fitness Sydney Centre noticed that the cash in the till was
coming up short every day or so. The cash had always balanced previously. The videotapes made by closed-
circuit TV for the past week revealed nothing.

Martin went to the Centre Manager, Jacinta Scott’s office to report the findings from his investigation of the
missing cash. He told her that he had studied the tapes and could not determine who was stealing the
money but that only one employee, Lucy Jeffrey, had handled the banking in that timeframe.

Martin cannot close this investigation without a suspect, he proposes that Jacinta look through Lucy’s
employment file to determine if there are any alternative reasons for firing this employee.

After diligent examination of Lucy’s file, Jacinta notices that her resume while job application and
previous employment details proof do not exactly match the information. Lucy was terminated at last
employment , but she mentioned as ‘resigned’ from the job. Under the company’s rules on providing
misleading or incorrect information, this may be grounds for termination; however, Jacinta never would
have noticed it had it not been for Martin’s zeal to auspice the theft on Lucy.

Jacinta also recognises that Martin’s performance will be enhanced if he is able to catch an internal thief.
Jacinta does not think it is fair to let Lucy continue working if she did steal the money; however, she feels
that she is also innocent until proven guilty despite the circumstantial evidence.

Discuss this with your group and then answer the following questions:

Question 5a: What are the ethical issues?

It is not appropriate to terminate lucy without any proof of evidence only by judging her past misinformation.

Their may be chance of breaking employment contract and it may make her disappointed and depressed.

Also, there is no indication of lucys skills deficency and weakness in her performance during working hours,so

it is not suitable to terminate her according to the other employee suspicion.

Question 5b: Who are the people involved or impacted by the missing money?
people involved are assistant manager martin Saunders,jacinta scott and lucy jeffrey. These three people are

impacted by the missing money because as assistant manager Martin needs to solve the problem

and lucy handle the banking so she is responsible and jacinta as central manager needs to maintain financial issues

and give the decesion.

Question 5c: What are the possible alternatives?

Possible alternatives is to inform and suggest lucy about the missing money and to make her realize that

she is responsible for the missing money and she needs to be carefull about that.
 Providing lucy a chance indicating that there should not be such problem in future. Also, suggesting Martin

to findout a strong proof of the evidence and actual reason behind the case.

Question 5d: What are the ethics of the alternatives?

Ethics of the alternatives refers to choosing suitable alternatives among the option by considering ethical manner.

In this case, there is no proof of evidence so, collecting strong proof to terminate her and

suggesting lucy to be more responsible and not to repaeat the mistake if she had done still

\ keeping her in work are the two best alternatives considering the ethics.

Case Study 6: Managing Someone You Intensely Dislike

Paul Thomas was the Centre Manager in the Bounce Fitness Cairns Centre. Last month he lost a personal
trainer and General Manager Human Resources, Laura Irish, hired a new trainer, Jim Hunt, from another
fitness centre. Jim had seniority and was a personal trainer, so it was logical to hire him. The trouble was
that Paul did not like him from the very first day. He considered Jim to be loud and obnoxious. Jim did not
take supervision or direction well.

Jim’s attitude and comments also bordered on offensive. Paul was proud of his Centre and team. He was
aware that he had to continue to prove himself, although his people-management skills and his quiet, but
firm style of leadership made him a natural choice for Centre Manager. He knew that there were a few
people who thought he had been promoted just to make the company look more balanced. Many of the
Centre Managers and Executive Team were female.

Try as he might, Paul just could not stand being around Jim, so he began to avoid him. Whereas before Jim
came on board, Paul had spent a considerable portion of his day being visible and approachable to his
employees, he now spent more time in his office. Laura Irish noticed the change in his behaviour and
questioned him about it. Paul admitted that he was having a hard time adjusting to the ‘new guy.’ Laura told
him that he was too good a Centre Manager to let that get to him, and he would have to find a way to get
along better with Jim.

Paul finally decided to approach his CEO. He met with Margaret House, the CEO who had been helpful to
him once before. Margaret listened patiently to Paul’s concerns and gave him some advice. She instructed
him to continue being present out on the floor the way he had always been. He couldn’t allow his feelings
about Jim to compromise his relationships with the rest of his team.

Discuss this with your group and then answer:

Question 6a: What could Paul do professionally?

Paul needs to carry out his strength on his work place of being present out on the floor.

Also,he can try to understand newly hired Jim by communicating with him.
 He can suggest Jim to change his behaviour in a humble way which may solve the problem

. Moreover, he can also request Laura and CEO to suggest jim to cooperate with Paul.

Case Study 7: Leadership Styles

Working on your own now, for each of the following situations, which of the four leadership styles
(democratic, bureaucratic, laissez-faire and charismatic) you would apply in each situation and why you
think this style is most appropriate. Write your response in the blank line provided.

a) The Manager must install new methods for recording the sales because there have been
shortfalls for several months.
In this situation bureaucratic leadership is appropriate because there have been short falls for severval
month and this style of leadership will encourage employee to follow appropriate rules and technical behaviour to
solve the shortfalls problem.

b) The Manager has volunteered the team to trial and assess a completely new process. They will be
required to provide intensive and detailed feedback.
In this situation democratic leadership is applicable because this style of leadership supports equal
involvement of all participants in decision making process where employee can give genuine feedback and ideas.

c) This team is a high performing, high achieving one that has been working together for five years and
skilled in doing their jobs. A new roster is to be introduced and it must be decided who will work
what shifts.

laissez-faire leadership is appropriate in this case because team is qualified and they dont need too much
guidence from the leaders. Leader can trust their employee in this situation.

d) A new roster has been introduced and it means that many of the team have had to change their
start, finish and break times. It has reached a point where the Manager must intervene or risk a
breakdown of the team structure.
charismatic leadership style is more favourable in this situation because leader needs to conveince and
motivate employee with charm and interpersonal communication to implement new policy and changes.
 ASSESSMENT 2 CHECKLIST

Questions: Satisfactory
1  Yes  No
2
3  Yes  No
4a  Yes  No
4b  Yes  No
5a  Yes  No
5b  Yes  No
5c  Yes  No
5d  Yes  No
6  Yes  No
7a  Yes  No
7b  Yes  No
7c  Yes  No
7d  Yes  No

Whilst undertaking the task did the student demonstrated the following skills: Satisfactory

Integrity  Yes  No

Dedication  Yes  No

Magnanimity  Yes  No

Humility  Yes  No

Openness  Yes  No

Creativity  Yes  No

Fairness  Yes  No

Assertiveness  Yes  No

Sense of humour  Yes  No

RESULT: S | NS

S= Satisfactory |
NS= Not Satisfactory
 ASSESSMENT 3 – Observation

This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.

Student Name:

Student ID No:

Unit Code: BSBMGT605

Unit Title: Provide Leadership Across the Organisation

Date of submission:

Student Declaration I declare that:

 I have read and understood the policy on
Plagiarism, cheating and collusion and
 These tasks are my own work, and none of this work
understand that if I am found to be in
has been completed by any other person.
breach of this policy, disciplinary action may
 These tasks are not plagiarised or colluded with
be taken against me.
any other student/s.
 I have a copy of my assessment work
 I have correctly referenced all resources and
with me, which I can produce if the
reference texts throughout these assessment tasks.
original is lost.

Student name: Signature:

Date: / /

Assessment No: 3 Satisfactory / Not Satisfactory

Assessment Type: Observation

Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and reasons
why this judgment has been made):

Assessor Declaration:

I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have provided
appropriate feedback.

Assessor Name: Signature:

Date: / /
 ASSESSMENT 3 – OBSERVATION

SCENARIO: You are required to obtain feedback on your personal leadership skills and then develop a plan
to improve the areas where you are shown to be weak. On the Bounce Fitness website
http://bounce.precisiongroup.com.au/account/under the Documents tab in the Human Resources Folder
http://bounce.precisiongroup.com.au/documents/human-resources/ you will find the Survey Folder Bounce
Fitness Personal Leadership Skills Fillable Survey .

You are required an access code to create an account on this website. The access code would be provided to
you by your assessor.

OBJECTIVE: Complete the Bounce Fitness Personal Leadership Skills Survey about yourself. Then your
Assessor will review and provide you feedback. You have to create a plan that how would you improve in
the mentioned areas where you require improvement.
SUBMISSION: Your Assessor will complete this checklist table as he/she observe your performance, and you

must stand satisfactory in all the points.

I have completed the Bounce fitness leadership skills survey and my plan to improve my weakness is shown
below-
Areas of improvement action success measure Time frame

To further develop my skills 1) Involve in leadership development program. complete assessment 1 month
in formulating directions for 2) Lead the task during company meeting. survey and analyze the
team members. report.

Limited in language and 1) Take a English course for effective Take part in speaking 3 month
weak in writing reports communication. and writing competition.
2)Take a class ofeport wrting
and reading and analyzing good sample report.

Poor time management Attend a time management seminars. Performing task with 2 month
limited time.

To develop my ability to set 1) Communicate and discuss about company conduct survey among 1 month
vision and bring closeness vision with my team members. team members.
to business vision 2)Take part on business meetings and vision
developing activities.

Making accessible and 1) Take part in every meeting and celebration conduct survey among 1 month
being supportive and interact with others. team members.
2) Listening and helping team members.
 ASSESSMENT 3 CHECKLIST

Whilst undertaking the task did the student demonstrated the following skills: Satisfactory

Ensure self-performance and professional competence is continuously improved

through engagement in a range of professional development activities.  Yes  No

Set and achieve personal objectives and work program outcomes.

 Yes  No

Actively looks for and accepts ways to maintain and improve own skills and knowledge.
 Yes  No

Accepts responsibility for planning and sequencing complex tasks and workload of self
and others, negotiating key aspects with others taking into account capabilities,  Yes  No
efficiencies and effectiveness.

RESULT: S | NS

S= Satisfactory |
NS= Not Satisfactory
 ASSESSMENT 4 – Written Test

This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.

Student Name:

Student ID No:

Unit Code: BSBMGT605

Unit Title: Provide Leadership Across the Organisation

Date of submission:

Student Declaration I declare that:

 I have read and understood the policy on
Plagiarism, cheating and collusion and
 These tasks are my own work, and none of this work
understand that if I am found to be in
has been completed by any other person.
breach of this policy, disciplinary action may
 These tasks are not plagiarised or colluded with
be taken against me.
any other student/s.
 I have a copy of my assessment work
 I have correctly referenced all resources and
with me, which I can produce if the
reference texts throughout these assessment tasks.
original is lost.

Student name: Signature:

Date: / /

Assessment No: 4 Satisfactory / Not Satisfactory

Assessment Type: Written Test

Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and reasons
why this judgment has been made):

Assessor Declaration:

I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have provided
appropriate feedback.

Assessor Name: Signature:

Date: / /
 ASSESSMENT 4 – WRITTEN TEST
Student Instructions: Time: 1 Hour

osed book written assessment. In the time allocated, you are to answer all of the following questions.

you:

ly
questions
any sheet to answer other than the provided
lack or blue pen to write assessment
ssessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-word the questi
at. Anyone caught cheating will automatically be marked Not Yet Competent for this unit. There are NO EXCEPTIONS to this rule.

Questions:

Refer to Assessment -2 , Case Study -5: for the below questions Q1 , Q2, and Q3

Q1. Mention in order of steps you would undertake if you were the Centre Manager and an employee
complained that there were missing items from the store room (not cash)?

Q2. What steps in order would you take if you were a Centre Manager and a team member
complained that a client is behaving inappropriately to them?
Q3. What steps in order would you take if you were a Centre Manager and you were told that the Centre
was not opening on time several mornings a week?
 ASSESSMENT 4 CHECKLIST

Questions Satisfactory

Q1
 Yes  No

Q2
 Yes  No

Q3
 Yes  No

RESULT: S | NS

S= Satisfactory |
NS= Not Satisfactory