Gulshan Campus

Final-Term Examination Summer Semester 2021

Subject Operations Management Program BBA

Faculty Temur Arif Khan Time Allowed 2.5 Hours
40
No. of Students 61 Maximum Marks

Date & Time Slot 05/09/2021 Section Code

IMPORTANT INSTRUCTIONS:

Read the Instructions carefully.

1. Attempt all questions on Answer Sheet.
2. For MCQs (If included) just answer on the answer script provided; do not attempt the MCQs on the question
paper.
3. Writing on Question Papers is not allowed unless otherwise.
4. Mobile Phones are strictly not allowed in the Examination Hall.  If anyone’s cell phone is found
switched on, it will be considered as attempt of cheating.
5. Any attempt to use unfair means will disqualify you from the examination
6. Any other Programmable device is strictly not allowed in the Examination Hall.
7. Students are not supposed to ask questions after the first fifteen minutes of examinations.
8. Please do not use pencils except for underlining or for diagrams.
9. Do not write anything on your hand, clothes or calculators, which may cause to cancel your exam paper.
10. The examination authority will not return the script to the examinees once they have submitted their answer
script.
11. All students must bring their own stationary and calculators. Borrowing in the examination hall is strictly
prohibited.
12. All students shall comply with any other instruction, written or oral, given by the examiner / invigilator in the
examination hall.
13. Please follow any other instructions provided by the examiner in the question paper.

_________________________
Faculty Signature

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 FINAL EXAM

Instructions: Read the questions carefully. (40 marks)

Q1. Emirates Airlines is one the top most service quality airlines in the World with a massive
market share in an airlines industry. What roles do Manager Quality Operations play in
addressing the major aspects of Service Quality? (8 marks)

Q2. Nike a well renowned company in sportswear says that their goal is to provide quality
products. What actions might you expect from a company that intends how to improve quality
that leads to reduce cost? (8 marks)

Q3. How is FedEx’s Location Strategy a competitive advantage? Discuss the factors that
affect location decisions. (8 marks)

Q4. What are the major differences in site location for a Restaurant versus a Retail store
versus a Manufacturing plant? (8 marks)

Q5. How does Short-term scheduling different from Long-term scheduling. Discuss the
importance of Short-Term scheduling from companies point of view. (8 marks)

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