BPM

Center of
Excellence

Business Process Management Master Class

 A Centre of Excellence is a team which can deploy BPM
expertise across an enterprise
Performance Layer
Key goals and benefits that will set the direction to
achieve the strategic outcome of continuous
improvement across the organization

Business Layer
The CoE will utilise governance, people, technology
and best practices, enabling enterprise expertise
across the business to achieve process optimisation
and reduce costs

Services Layer
Process Improvement Initiatives to reduce operating
cost and improve the quality of service output by using
the expertise of Process Architecture, Lean and Six
Sigma

Technology Layer
Centralised process knowledge library and tools,
enables high volume of reusability, providing a
consistent format across the organization

Business Process Management Master Class

 These are the four pillars of BPM that should ideally be
defined at the Business Layer

BPM Centre of Excellence

People Process Governance Technology

▪ BPMN Modelling Standards ▪ BPM Software Training

▪ Career Development Model
▪ Business Process Architecture ▪ BPM Activity Cycle ▪ BPM Tool Repository
▪ BPM Foundation Course
▪ Process Hierarchy ▪ Quality and Standards Guide Maintenance Guidelines
▪ BPM Certification
Governance Framework ▪ BPM Intranet Workbench

All BPM teams need a solid business framework from which to work from. Each component
within the ‘four pillars’ contains policies and operating procedures which set the standard for
Key Insight the team. The ‘Centre of Excellence’ model can be found in many Fortune 500 companies
across the globe

Business Process Management Master Class