KYLE J.

ONG
Union City, CA 94587
k7ong@uscd.edu

EDUCATION

MS Saint Joseph’s University, Philadelphia, PA Aug 2015

Criminal Justice (Emph. Intelligence & Crime Analysis)

BA University of California San Diego, La Jolla, CA Dec 2012

Political Science & International Relations

AA San Diego Miramar College, San Diego, CA May 2011

Social & Behavioral Science

HONORS AND AWARDS

Silver Award: “Focus on Impact” 2019

Recognized for skillful demonstration of simultaneously identifying and
escalating a violent incident to Facebook business integrity stakeholders
while overseeing Safety Check activation of the event.

Social Good Crisis Response Tenacity Award 2018

Team recognition for 24x7 dedication to Crisis Response operations
and swift responses to large influx of Safety Check activations in the
fiscal year.

PROFESSIONAL EXPERIENCE

Everbridge, Union City, CA – U.S. Remote Mar 2021 – Current

Technical Account Manager
• Manage projects and provide technical consultancy support for 6+ accounts, each
valued over $2M
• Develop best practice Standard Operating Procedures for new client security
operations center build-outs
• Design architectural governance guidelines describing product use-cases, incident
templates, settings, and reporting metrics
• Build and facilitate training for Everbridge end users serving in incident operator and
emergency management functions

1
Facebook, Menlo Park, CA Jan 2018 – Feb 2021
Global Security Operations Center Manager
• Managed team of 15+ operators, dispatchers, and analysts supporting Facebook's
24x7 watch operations and off-site events (F8, Facebook Festivals, GMS Summit,
etc.)
• On-shift leader for incident response decisions that require managed escalations to
senior leadership and stakeholders
• Provided dedicated and scaled support to Trust & Safety leadership by quality
controlling AMBER Alert launches on the platform for 23 countries and managing
documentation
• Managed processes and reviewed data quality of 10+ intelligence analysts supporting
Facebook's 24x7 Safety Check activations and global Blood Bank research initiative
• Worked with XFN partners to tackle and resolve various intelligence, legal, and
technological issues

WorldAware @ Facebook, Menlo Park, CA Sep 2016 – Jan 2018

Lead Senior Intelligence Analyst
• Lead 24x7 Crisis Response analysts in triaging over 1,200 Safety Check alerts,
resulting in over 32M+ Facebook users marking themselves safe on the platform
• Prepared 50+ written assessments and visualized data for GSOC senior leadership to
support changes in security posturing
• Developed and maintained 10+ standard operating procedures for Crisis Response
and Global Security operations processes
• Collaborated with policy, product, and engineering stakeholders to identify tooling
needs and drive operational efficiency

The Akribis Group, Santa Clara, CA – U.S. Remote Sep 2016 – Jan 2018
Executive Manager & Senior Intelligence Analyst
• Provided strategic and logistic counsel to CEO for contracts and business ventures
valued over $8M
• Managed daily business operations, billing, invoicing, and marketing for firm and
subsidiary entities
• Conducted due diligence of individuals and threat assessments of locations for
principal's itinerary; coordinated travel arrangements and movements
• Collected, collated, and analyzed data for sole source federal contracts to determine
strategic deployment of personnel and resources
• Plan and execute half and full-day training events and seminars for executives,
instructors, and trainees

U.S. Department of Homeland Security, TSA, San Diego, CA Apr 2011 – Jan 2014
Executive Manager & Senior Intelligence Analyst
• Liaised with federal, state, and local agency representatives at local fusion center,
sharing intelligence for area of operation
• Developed training decks and bulletins for 500+ colleagues related to developing
domestic and international threats

2
 • Conducted regulatory inspections of 3,000+ travelers and containers daily
• Facilitated emergency response protocols for crisis events

San Diego City Council, San Diego, CA May 2010 – May 2011
City Council Community Representative
• Leafleted and engaged constituents of District 5 to discuss local issues, advocate the
city's ‘Get It Done' app, and encourage participation at townhall events
• Provided administrative support to Councilmember DeMaio's staff through digital
design and event photography

TEACHING EXPERIENCE

U.S. Department of Homeland Security, TSA, San Diego, CA May 2012 to Aug 2014
Instructor & Trainer
• Taught new standard operating procedures for physical searches and equipment, to
frontline officers, leads, and supervisors. Average class size of 20 officers per day,
totaling 100+ officers per topic.
• Administered quizzes and remedial training
• Revised the syllabus to meet accreditation standards
• Coordinated grading and labs with 1 other trainer

PROFESSIONAL TRAINING

San Diego Law Enforcement Coordination Center, 2010-2011

• Intermediate Terrorism Liaison Officer
• Basic Terrorism Liaison Officer
• Advanced Domestic Terrorism
• Advanced TLO [CTI-Sunni Radical Islamic Extremists, Beyond al-Qa’ida]

Federal Emergency Management Agency, 2016

• National Incident Management System (NIMS), IS-00700.a
• Incident Command System (ICS), IS-00100.b / ICS-100

PROFESSIONAL AFFILIATIONS

Association of Former Intelligence Officers

Infragard

Northern California Regional Intelligence Center

National Criminal Justice Honor Society

3
SKILLS

Security SaaS & PSIM: CCure, DisasterAWARE, Everbridge CEM, Factal, Genetec
Security Desk, Immix, ISOS Travel Tracker, NC4, Perspective, SAM Desk, SmartPTT,
SureView Systems, Visual Command Center