Yijeng Vivian Liu, PMP

Phoenix, Arizona Area

Technical Quality Manager at SAP NS2

Summary
A multiplier, designer and problem-solver has expertise in connecting dots, understanding context,
identifying key factors and differentiating the significance from the rest.

1. Delivered multiple products on time, using multiple technologies and languages, through various
CRM, ERP, add-on releases. Full software life cycle management includes requirement, design,
implement, test, maintenance and support.
2. Reviewed and evaluated system infrastructure and E2E business processes for multiple customer
implementations
3. Safe guarded over 40 customer projects for ramp up as main development support
4. Broad experience in SAP application (CRM, ECC, Retail, Manufacturing) as well as technologies:
Netweaver (WebAS dual-stack admin, PI, TREX, Solution manager, CCMS, performance, security,
NWDS/NWDI, SAP connect, Service oriented architecture, Aris, SAP web dispatcher, workflow,
case/document management, portal, BW), Mobile and HANA
5. SAP certified: SAP PI technology consultant & development consultant, SAP earlywatch
(Netweaver), SAP R3 GoLive, SAP E2E Root Cause Analysis (Solution manager), SAP E2E Change
management (Solution manager)
6, Experienced in OS (iOS, Windows, AIX, Linux, SunOS, Solaris, HP-UX), databases (HANA, MS
SQL, Oracle, DB2) and programming (ABAP OO, Java, J2EE, JNI, XSLT, DHTML, Objective-C, C/C
++)
7. Standards exposure: ITIL, IXRETAIL, IFRS, W3C, Open311

Specialties: Solution architecture and business processes. Strong research and analytical skills.
Strength in bridging technology for business value. Experienced in integration, systems and E2E
business processes.

Experience
Technical Quality Manager at SAP NS2
June 2014  -  Present  (2 years 1 month)
-Evaluating and planing for quality assurance of IT projects and IT operation
-Provide assistance to customer for strategic project initiation, planning, and roll-out
-Scoping for service deliveries and defining deliverables
 -Customer relationship management
-Issue resolution and escalation management
-Human resources business application

Support Architect at SAP NS2

September 2012  -  May 2014  (1 year 9 months)
SAP Manufacturing solution; Adobe printing integration; SOA and Solution architecture
Communicate to stakeholders and participants: customer, consulting, account manager,
development, support and 3rd party consulting
Participate and drive issue resolution through planning, execution and collaboration
Contract execution management: plan service delivery based on the need, timeline and budget; set
up expectation for delivery

Senior Developer at SAP Labs, LLC.

December 2007  -  August 2012  (4 years 9 months)
Business scenarios: Point-of-sale solution, promotion planning, CRM Loyalty integration, B2C
Mobile applications for public sector and retail
1. Mobile (REST/Odata, gateway) integration to ERP/CRM (workflow, content management, case
management, Google map integration, material master); iPhone development and trouble-shooting
(Barcode, Google map, SQLite integration)
2. Web service interface design, define technical requirements
3. Netweaver development infrastructure/studio (NWDI/NWDS), J2EE and eSOA service
implementation for both ABAP and Java
4. ABAP webdynpro, floor plan manager, POWL, BAdI
5. Material management configuration and report improvement with HANA

Senior Netweaver Technical Support Consultant at SAP America

December 2006  -  November 2007  (1 year)
1. Overall enterprise architecture, SAP Netweaver platform technology, Solution life-cycle
management via solution manager
2. Specialize in SAP web technology and interface technology, including RFC, JCo, IDoc, PI
3. System tuning, monitoring, high availability and sizing

Senior CRM Support Consultant at SAP America

June 2005  -  November 2006  (1 year 6 months)
1. Exposed to various Industry business (high tech, telecom, pharmaceutical, food, beauty,
wholesale, ...etc.)
2. Reviewed and evaluate customer end-to-end business process integration implementations
3. De-escalation, Resolved technical issues at customer sites or remotely.
4. Order-to-cash and bill-to-collection business scenarios
Software developer at SAP Labs at Palo Alto
June 2000  -  May 2005  (5 years)
1. On-time delivered and maintained multiple products in ABAP OO, Java, C/C++, Javascript
throughout three major SAP CRM releases
2. Consolidated requirements, designed architecture, conducted implementation and documented
test cases for multiple software life-cycles
3. Authored installation guide and operation guide for products
4. Rolled-in SAP search engine Trex and SAP J2EE stack knowledge for the team
5. CRM 4.0 Interaction center ramp-up main technical contact
6. CRM interaction center solution, SAP TREX, EP, JCo, Unicode, Performance, Security, WebAS
dual stacks
7. Developed strategic integration product within 3 weeks for market penetration and increased
revenue (using C/C++, JNI, JCo, ABAP)
8. Language processing, call center solution

Postdoctoral research scientist at Northwestern University

February 1997  -  June 2000  (3 years 5 months)
1. Planed and designed experimental approaches and executed the methodologies
2. Analyzed and rationalized chemical processes

Education
Strayer University
Certificate, Accounting, 2010 - 2011
Loyola University Chicago
MS, Computer Science, 1997 - 1999
Activities and Societies:  ACM member 1998-2008 IEEE computer science member 1999-2008
University of Wisconsin-Madison
Ph.D., Biochemistry/Chemistry, 1991 - 1997
Activities and Societies:  American Chemistry Society member from 1992-1999.
National Taiwan University
BS, 1986 - 1990
ching-hua junior high
Yijeng Vivian Liu, PMP
Phoenix, Arizona Area
Technical Quality Manager at SAP NS2

8 people have recommended Yijeng Vivian

"Vivian worked on one of my projects as a remote resource. Vivian demonstrated excellent
communication skills and a very proactive attitude in both owning a component and investigation
sources of problems in the entire landscape. It was a pleasure working with Vivian and I would
definitely work with her again should the opportunity arise."

—John Astill, Solution Engineer,  SAP America,  managed Yijeng Vivian indirectly at SAP Labs,
LLC.

"Vivian is a highly motivated engineer with strong technical know-how. I had been working with her
in several projects and amazed by the abilities to learn and execute fast. The quality of the works
are also exceptional. I'm sure that everyone who get a chance to work with her would be very glad
to have her in the team."

—Satit Nuchitsiripattara, Senior Software Engineer,  SAP Labs, LLC,  worked directly with Yijeng
Vivian at SAP Labs at Palo Alto

"Vivian was a pleasure to work with. She is a brilliant and thorough professional with deep
understanding of her domain. She works very hard at deliverables and deadlines, and is persistent
and quick to respond to questions. Vivian and I have worked together on a number of projects
and she communicates well and has always adds valuable suggestions. She is a team player and
knows what it takes to get projects done. She is a real great coworker and a very nice person, I
can always count on her for help any time. I enjoyed working with her at SAP AGS for services and
support."

—May Chen, SAP HANA Product Management Director,  SAP,  worked directly with Yijeng Vivian
at SAP America

""

—Dan Garland, Lead/Supervisor SAP BASIS,  L-3 Communications,  was Yijeng Vivian's client
 "Vivian is an extremely dedicated and passionate individual who is creative and innovative with
regards to vision and strategy of developing applications. She is very thorough and researches
information to ensure the solution is designed and implemented correctly the first time. What I
appreciate the most about Vivian is that she is extremely passionate about the work she delivers.
This is the gift she brings to an organization."

—Orlando Caraveo, Manager, Development,  SAP,  managed Yijeng Vivian indirectly at SAP Labs,
LLC.

"Vivian volunteered as a developer on one of the project I was leading. Hardworker and curious,
she can work very effectively independently with little guidance as well as in team, sharing her
knowledge and collaborating with other team members. She was very good at investigating new
technology like HANA or mobile, resolving major technological challenges and quickly developing
a prototype. Her motivation and technical expertise had a major impact on the progress of our
project"

—Denis Descause, Founder and CEO,  Flashbrand,  managed Yijeng Vivian indirectly at SAP NS2

"Vivian worked on a Lean (scrum based) project on a topic that was completely new to our location
here in Scottsdale. She proved during the course of the project that she was detail oriented but at
the same time worked hard to understand the broader context for her tasks. She was able to handle
remote cross-team communication, met her targets and provided demos during each sprint and, in
the end, achieved delivery of the project on time."

—Joseph Murray, Project Manager,  SAP America,  managed Yijeng Vivian at SAP Labs, LLC.

"Vivian is a natural leader and accomplished developer. When she makes a commitment to a task,
she sees it through. She is also conscientious about quality. I found her a valuable contributor to
our development team because she challenged both herself and her colleagues to rise to a higher
level of achievement."

—Carlie Cornell, Software Development Manager,  Mouser Electronics,  managed Yijeng Vivian at

SAP Labs, LLC.

Profile Notes and Activity (1)

6/23/2016—View by SAP S/4HANA Online Training