Continual

Service Improvement
Your Company Name
1
Agenda
01 09:00 am - 09:30 am
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02 09:30 am - 10:00 am
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03 10:00 am - 10:30 am
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04 10:30 am - 11:00 am
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05 11:00 am - 11:30 am
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06 11:00 am - 12:00 pm
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 CSI Strategy, Goals and Objectives

Are general guidelines that

explain what you want to
achieve in your water system.
The are usually long – term &
represent global visions such
as “reduce pollution by ….” or “ GOALS….
increase biodiversity by….”.
…decline strategies or
implementation steps to attain
the identified goals. Unlike
goals, objectives are specific,
OBJECTIVES…. measurable, & have a defined
completion date.
…Often, each objective is
associated with series of
actions. Therefore,
Implementing a strategic goal
typically involves Implementing
a series of actions along the STRATEGY…
way.

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 Continual Service Improvement Template 1

Service
Review

Process
Evaluation

Definition of
CSI Initiatives

Monitoring of
CSI Initiatives

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 Continual Service Improvement Template 2

Ways to Retain Momentum

What is the Where are Where do we How do we Did we get

vision we now wont to be get there there

Business vision, Baseline Measurable Service & process Measurement

mission, goals, assessment targets improvement & metrics
& objectives.

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 Continual Service Improvement Template 3

Service Design

Service Operational Service Transition

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 Continual Service Improvement Template 4
Step 7 Step 1
Implement corrective Decide about what
ACTION SHOULD be measured

Step 6 Step 2
Present & use Decide about what CAN
INFORMATION be measured

Step 5 Step 3
ANALYZE data GATHER data

Step 4
PROCESS data

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 Continual Service Improvement Template 5

The Lifecycle of a Service

Continual Service
Improvement Service Strategy
THE SERVICE PORTFOLIO

› Service Requirements Defined › Service Approved

› Service Requirements Analyze › Service Chartered

Service
Service Design
Pipeline › Service Design

Service Transition
› Service Developed › Service Tested
› Service Build › Service Released

Service Service Operation

Catalog › Service Operational

Service Transition
› Service Retiring › Service Retired

Retired
Services

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It’s Time For A
Tea Break!
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Continual Service Improvement Icons Slide

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Additional
Slides

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 About Us

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 Our Team

Name Here Name Here

Designation Designation

Name Here Name Here

Designation Designation

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 Puzzle
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01 02 03 04 05

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 Our Target
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Generate
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 Quotes

The Only Way To Do

GREAT WORK, Is
To Love What You Do.

- Steve Jobs
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 Magnifying Glass

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 01 02 03 04
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Important Notes
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 Lego
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Our Charts &
Graphs

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 Donut Pie Chart

40% 70% 90%

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 100

90

80
Sales in percentage(%)

70

60

50

40
Bar
30

20 Graph
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0
FY' 12 FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18
Financial years
Product 01
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Product 02
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 Area Chart

100%
100

90 Product 01
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In Percentage

60

50

40 Product 02
30 This slide is 100% editable. Adapt it
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0
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12

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 90%
100
70% 80
60%
60
40

Radar 80%
20
0
90%
Chart
90% 100%

Product 01
70%
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 Combo Chart

100 10 Product 01
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90 9
Market Size (RMB 100 Million)

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80 8
70 7

Growth Rate (%)

60 6
50 5 Product 02
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40 4 needs and capture your audience's attention.
30 3
20 2
10 1
0 0 Product 03
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FY' 11FY' 12FY' 13FY' 14FY' 15FY' 16FY' 17FY' 18
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 Thank
You

Address: Contact Numbers: Email Address:

# Street number, city, state 0123456789 emailaddress123@gmail.com

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