PORTFOLIO IN HAIRDRESSING NC II

Sector:
HEALTH, SOCIAL AND OTHER COMMUNITY
DEVELOPMENT SERVICES
Qualification:
HAIRDRESSING NC II
 Characteristics of Learners

Average grade in: English Average grade in: Math

Language, literacy a.95 and above f.95 and above

and numeracy (LL&N) b.90 to 94 g.90 to 94
c.85 to 89 h.85 to 89
d.80 to 84 i.80 to 84
e.75 to 79 j.75 to 79
Language Spoken:
Please specify:
Ethnic group: __________________
Cultural and language a. Tagalog b. Cebuano __________________
background c. Ilocano d. Hiligaynon
e. Bicolano f. Waray __________________
g. Moroh Others: __________________
(please specify)_______ Tribal group: if any
_________________
Highest Educational Attainment:
Education and General a. High School Level b. High School Graduate c. College Level
Knowledge d. College Graduate e. with units in Master’s degree
f. Masteral Graduated. With units in Doctoral Level. Doctoral Graduate

Sex a. Male
b. Female
Age Your Age: ____
I. Disabilities(if any)_____________________
II.
Physical Ability Existing Health Conditions
(Existing illness if any)
a. None b. Asthma c. Heart disease d. Anemia
e. Hypertension f. Diabetes g.
Others:(please specify)
 Characteristics of Learners
1. Disabilities (if any)___
2. Existing health condition
(existing illness if any)___
Physical Ability a. None
b. Asthma
c. Heart disease

List Down Training Related To

Previous experience with the topic
Previous learning experience
Training level
Hairdressing
- Cosmology
- Basic Haircutting
- Hairdressing Workshop
Other Courses Related To
Hairdressing
A. Units In Education
B. Master’s Degree Units In
Education
Others (Please Specify
National Certificates acquired and
NC level
Beauty care NC II

Other courses related to Beauty Care

a. Units in education
Special courses b. Masters Degree unit in
education
c. Others (specify)___

Characteristics of Learners
 a. A visual learner takes mental pictures of
information given, so in order for this kind of
learner to retain information, oral or written,
presentations of new information must
contain diagrams hand drawings, preferably
in color. The visual learner can concentrate
with a lot of activity around then him and
will focus better and learn faster in a quiet
study environment

b. Kinesthetic - describe as a student in the

classroom, will have problems sitting still
who often bones their legs while tapping
Learning styles their fingers on the desk. They are often
referred to as hyperactive students with
concentrations issues.

c. Auditory - a learner who has the ability to

remember speeches and lectures in detail
because a hard time with reading text.
Having to read long text is

d. Activist- learns by having a go

e. Reflector-learns most from activities where

they can watch, listen and then review what
has happened.

f. Theorist- learns most when ideas are linked

to existing theorist and concepts.

g. Pragmatist- learns most from learning

activities that are directly relevant to their
situation.

a. Financially challenge
b. Working students
c. Solo parent
d. Others ( please specify)
Other needs

FORM 1.1 SELF – ASSESMENT CHECK

INSTRUCTION: This Self-Check Instruments will give the trainers necessary data or information which is
essential in planning training sessions. Please check the appropriate box of your answer to the question
below.

BASIC COMPETENCES

CAN I…? Yes No

1. Participate In Work Place Communication

1.1 Obtain And Convey Work Place Information.

1.2 Participate In Workplace And Discussion

1.3 Complete Relevant Work Related Documents

2. Work In Team Environment

2.1 Describe Team Role And Scope

2.2 Identify Own Role And Responsibility
1.3 Work As A Team Member

3. Practice Occupational Health And Safety Procedure

3.1 Integrate Personal Objectives With Organizational Goal.

3.2 Set And Meet Work Priorities
3.3 Maintain Professional Growth And Development

4. Practice Occupational Health And Safety Procedure

4.1 Identify Hazard And Risk

4.2 Evaluate Hazard And Risk
4.3 Control Hazard And Risk
4.4 Maintain OHS Awareness
Common Competencies

1. Maintain An Effective Relationship With Clients / Customer

1.1 Maintain Professional Image
1.2 Meet Client / Customer Requirements
1.3 Build Credibility With Customers Clients

2. Manage Own Performance

2.1 plan for completion of own workload
2.2 maintain quality of own performance
2.3 credibility with client/customers
 3. Apply Quality Standards
3.1 Asses Clients Service Needs
3.2 Asses Own Work
3.3 Engage Quality Environment
4. Maintain safe, clean and efficient work
4.1 comply with health regulation
4.2 asses own work
4.3 check and maintain tools and equipment
4.4 check and maintain stock
4.5 Provide a relaxed and caring environment
CORE COMPETENCES
1. Performance And Post Beauty Care Activities
1.1 Prepare Tools And Equipment
1.2 Prepare The Client
1.3 Perform Storing Of Tools And Equipment And Disposing Of Wastages
2. Perform Manicure And Pedicure
2.1 Prepare The Client
2.2 Clean The Finger And Toe Nails
2.3 Apply Any Polish
2.4 Perform Final Retouch
3. Perform Hand Spa
3.1 Prepare Client
3.2 Apply Hand Treatment
3.3 Perform Post Hand Activity
4. Perform Body Massage
4.1 Prepare Clients
4.2 Massage Body
4.3 Post Body Massage Treatment
5. Perform Body Scrub \
5.1 Prepare The Client
5.2 Scrub Body Surface
5.3 Perform Final Checking And Polish Output
6. Perform Foot Spa
6.1 Prepare Client
6.2 Apply Foot Spa
6.3 Perform Foot Spa Activity
7. Apply Facial Make Up
7.1 Prepare Clients
72. Perform Application Make Up
7.3 Perform Post Facial Make Up
EVIDENCES / PROOF OF CURRENT COMPETENCES

FORM 1.2: EVIDENCE OF CURRENT COMPITENCIES RELATED TO JOB/ OCCUPATION

MEANS VALIDATING
CURRENT COMPETENCIES PROOF/ EVIDENCE

PERFOM PRE AND POST CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

HAIRCARE ACT. CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

PERFORM HAIR SCALP CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

TREATMENT. CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

PERFORM BASIC HAIR PEEMING CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

PERFORM BASIC HAIR CALORING CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

PERFORM HAIR BLEACHING CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

PRFORM HAIR STRAITHENING CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT

APPLY BASIC MAKE-UP CERTIFICATE OF TRAINING/ SUBIT AUTHENTICATED

CERTIFICATE OG EMPLOYMENT CERTIFICATE OF TRAINING AND
EMPLOYMENT
 SESSION PLAN
SECTOR: HEALTH , SOCIAL ANF OTHER COMMUNITY DEVELOPMENT SEVICES

QUALIFICATION: HAIRDRESSING NC II

UNIT OF COMPETENCY: PERFORM PRE AND POST HAIR CARE ACTIVITIES

MODULE: PRE AND POST HAIR CARE ACTIVITIES

OBJECTIVES: AT THE END OF THE SESION YOU WILL BE ABLE TO LEARN AND ACCURE SKILLS IN HAIR CARE
ACTIVITIES

LO1. PREPARE CLIENT

LO2. APPLY SHAMPOO AND / CONDITIONER

LO3. BLOW – DRY HAIR

LO4. PERFORM POST- SERVING ACTIVITIES

A. INTODUCTION
This module covers knowledge, skills and attitude in the performance of pre and post hair care
services. These include the draping of the client, the application of shampoo and conditioner in hair
and the blow-drying of hair.

LEARNING ACTIVITIES

 Prepare Client
 Learning Content
 Drying Procedure
 B. LEARNING ACTIVITIES

LO1. PREPARE CLIENT

LEARNING
CONTENT METHODS PRESENTATION PRACTICE FEEDBACK RESOURCES TIME
METHODS
Draping Individual Observe the Perform the Evaluate Self-check
procedure study trainers task sheet trainers -answer key 30mins
demonstration demonstration -1-1-1 performance -
on preparing -1-1-1 demonstration 20mins
clients -1-1-1
Preparation
of protective Individual Observe the Perform Evaluate Self-check 30mins
and study trainers task 1.2 trainers -answer key
materials demonstration demonstration performance - 20mins
1.2 demonstration
1.2
Preparation Observe the Perform Evaluate Self-check
of tools, Individual trainers task 1.3 trainers -answer key 30mins
supplies and study demonstration performance -
materials demonstration 1.3 demonstration
1.3 20mins
Human Evaluate Self-check
relation Individual Observe the Perform trainers -answer key 20mins
study trainers task 1.4 performance -
demonstration demonstration 1.4 demonstration 30mins
1.4

LO2. APPLY SHAMPOO AND / CONDITIONER

Learning Methods Presentation Practice Feedback RESOURCES TIME

content
Answer key Key answer Key answer
Read self-check 1.2-1 1.2-1
Shampooing Modular information 1.2-1 Self-check Self-check
technique demonstration sheet 1.2-1 Evaluate answer key answer key
trainers demonstration demonstration
performance 1.2-1 1.2-1
Answer key Key answer Key answer
Checking Modular Read 1.2-2 self- 1.2-2 1.2-2
and demonstration information check Self-check Self-check
analyzing of sheet 1.2-2 Evaluate answer key answer key
hair trainers demonstration demonstration
performance
Answer key Key answer Key answer
Types of Modular Read 1.2-3 self- 1.2-3 1.2-2
service demonstration information check Self-check Self-check
sheet 1.2-3 Evaluate answer key answer key
trainers demonstration demonstration
performance
Salon Modular Read Answer key Answer key Answer key
procedures demonstration information 1.2-4 1.2-4 Evaluate 1.2-4 Evaluate
sheet 1.2-4 Evaluate trainers trainers
trainers performance performance
performance

LO3. BLOW DRY HAIR

LEARNING METHODS PRESENTATI PRESENTATIO FEEDBACK RESOURCES TIME

CONTENT O N
Read Answer key Answer key Answer key
-Use of towel Modular information self-check 1.2-1 self-check self-check
in drying hair demonstration sheet 1.3-1 Evaluate 1.2-1 1.2-1
trainers Evaluate Evaluate
performance trainers trainers
performance performance
Read Answer key Answer key Answer key
-Use of hair Modular information 1.2-2 self-check 1.2-2 self- 1.2-2 self-
dryer tools demonstration sheet 1.3-2 Evaluate check check
and trainers Evaluate Evaluate
equipment performance trainers trainers
performance performance
Answer key Answer key Answer key
-Blow dying Modular Read 1.2-3 self-check 1.2-3 self- 1.2-3 self-
of hair demonstration information Evaluate check check
sheet 1.3-3 trainers Evaluate Evaluate
performance trainers trainers
performance performance
-Applying Modular Read Answer key Answer key Answer key
hair finishing demonstration information 1.2-4 Evaluate 1.2-4 1.2-4
product sheet 1.3-4 trainers Evaluate Evaluate
performance trainers trainers
performance performance
- Answer key Answer key Answer key
Occupational Read 1.2-5 Evaluate 1.2-5 1.2-5
health and Discussion information trainers Evaluate Evaluate
safety sheet 1.3-5 performance trainers trainers
requirement performance performance
s
COVER CBLM
SECTOR: HEATH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT SERCICES

QUALIFICATION TITLE HAIRDRESSING NC II

UNIT OF COMPETENCY: PERFORM PRE AND POST HAIR CARE SERVICES

(QUALIFICATION TITLE)

COMPERTENCY BASED LEARNING MATERIALS

LIST OF COMPETENCIES

NO. UNIT OD COMPETENCY

Perform pre and post hair MODULE
Perform TITLE
pre and post hair CODE HCS515301
1. care activities care activities

2. Preform hair and scalp Preform hair and scalp

treatment treatment HCS515302
3.
Perform basic hair perming Perform basic hair HCS515303
perming

4.
Perform basic haircutting Perform basic haircutting HCS515304

5.
Perform hair bleaching Perform hair bleaching HCS515305

6. Perform hair
Perform hair straightening straightening HCS5153036

7. Perform basic make up Perform basic make up HCS515308

8.
Per Perform basic hair HCS515314
form basic hair coloring coloring
EVIDENCE PLAN
COMPITENCY STANDARD HAIRDRESSING NC II
UNIT COMPITENCIES: PERFORM PRE AND POST HAIR CARE ACTIVITIES

THE EVIDENCE MUST SHOW OBSERVATION DEMONSRATIO THIRD PORTFOLIO WRITTEN

THAT THE TRAINEE AND N AND PARTY
QUESTIONING QUESTIONING REPORT
 Client’s safety and
comfort is ensured during
the entire process at the
back.
 Client’s assistance in
accordance with salon
procedures.
 Assist to determine the
built of the client to know
the appropriate of
drapery to be used.
 Provides appropriate
clothing according to the
type of service, size and
built of the client.
 Advice client to remove
all jewelries and
accessories.
 Select and prepare
necessary tools, supplies
and materials according
to the type of service.
 Check and analyze the
hair to determine
appropriate shampoo
and/or conditioner to be
used is accordance with
type of hair damage.

 Shampoo or /and
conditioner the hair in
according with the type of
service and established or
acceptable procedures
 First aid treatment is
provided to the client in
health personnel.
 Secure clients safety and
comfort using the entre
process.
 Towel dry and comb hair
 according to service
requirement and
established in acceptable
procedures.
 Blow-dry hair and apply
finishing product
according to product
specification.
 Prepare the client safety
and comfort.
 Clean and sanitizing of
tools and equipment.
 Segregate and dispose
according to OH&S
requirements.
UDENTIFYING TRAINING GAPS
FROM THE ACCOMPLISHED SELF- ASSESMENT CHEECK (FORM 1) AND THE EVIDENCE OF CURRENT
COMPETEBCIES (FORM1.2), THE TRAINERS WILL BE ABLE TO IDENTIFY WHAT IS THE TRINING NEEDS OF
THE PROPECTIVE TRAINEES ARE

FORM 1.3 SUMING THE CURRENT COMPETENCIES

REQUIRES UNIT OF COMPETING

LEARNING OUTCOME BASED CURRENT COMPERTENCES TRAINING GAP/ REQUIREMENTS
ON CBC
1. PERFORM TRE AND
POST HAIR CARE
ACTIVITIES
1.1 PREPARE CLIENT 1.1 PREPARE CLIENT
1.1 PREPARE CLIENT 1.2 APPLY SHAMPOO AND 1.2 APPLY SHAPOO AND
1.2 APPLY SHAPOO AND CONDITIONER CONDITIONER
CONDITIONER 1.3 BLOW-DRY HAIR 1.3 BLOW-DRY HAIR
1.3 BLOW-DRY HAIR
2. PERFORM HAIR AND
SCALP TREATMENT

2.1 PREPARE CLIENT 2.1 PREPARE CLIENT 2.1 PREPARE CLIENT

2.2 TREA HAIR & SCALP 2.2 TREA HAIR & SCALP 2.2 TREA HAIR & SCALP
CONDITIONING CONDITIONING CONDITIONING
2.3 PERFORM PORST 2.3 PERFORM PORST SERVICE 2.3 PERFORM PORST SERVICE
SERVICE ACTIVITIES ACTIVITIES ACTIVITIES
3. PERFORM BASIC HAIR
PERMING

3.1 PREPARE CLIENT 3.1 PREPARE CLIENT 3.1 PREPARE CLIENT

3.2 PERM HAIR 3.2 PERM HAIR 3.2 PERM HAIR
3.3 APPLY FINISHNIG 3.3 APPLY 3.3 APPLY
TOUCHES 3.4 PERFORM POST SERVICE 3.4 PERFORM POST SERVICE
3.4 PERFORM POST ACTIVITIES ACTIVITIES
SERVICE ACTIVITIES
4. PERFORM BASIC HAIR
COLORING

4.1 PREPARE CLIENT 4.1 PREPARE CLIENT 4.1 PREPARE CLIENT

4.2 APPLY COLOR 4.2 APPLY COLOR 4.2 APPLY COLOR
4.3 PERCORM BASIC 4.3 PERCORM BASIC 4.3 PERCORM BASIC
ACTIVITIES ACTIVITIES ACTIVITIES
5. PERFORM BASIC
HAIRCUTTING

5.1 PREPARE CLIENT 5.1 PREPARE CLIENT 5.1 PREPARE CLIENT

5.2 CUT HAIR 5.2 CUT HAIR 5.2 CUT HAIR
5.3 CHECK AND APPLY 5.3 CHECK AND APPLY APPOR 5.3 CHECK AND APPLY
APPORPRIATE 5.4 PERFORM POST SERVICE APPOR
FINISHING TOUCH ACTIVITIESPERFORM 5.4 PERFORM POST SERVICE
5.4 PERFORM POST ACTIVITIESPERFORM
 SERVICE
ACTIVITIESPERFORM

6. PERFORM HAIR
BLEACHING

6.1 PREPARE CLIENT 6.1 PREPARE CLIENT 6.1 PREPARE CLIENT

6.2 BLEACH HAIR 6.2 BLEACH HAIR 6.2 BLEACH HAIR
6.3 PERFORM POST 6.3 PERFORM POST SERVICE 6.3 PERFORM POST SERVICE
SERVICE ACTIVITIES ACTIVITIES ACTIVITIES

7. PERFORM HAIR
STRAUGTHENING
7.1 PREPARE CLIENT
7.1 PREPARE CLIENT 7.1 PREPARE CLIENT 7.2 APPLY HAIR
7.2 APPLY HAIR 7.2 APPLY HAIR STRAIGHTENING PRODUCT
STRAIGHTENING STRAIGHTENING PRODUCT 7.3 IRON HAIR
PRODUCT 7.3 IRON HAIR 7.4 APPLY FIXING SOLUTION
7.3 IRON HAIR 7.4 APPLY FIXING SOLUTION 7.5 PERFORM POST SERVICE
7.4 APPLY FIXING 7.5 PERFORM POST SERVICE ACTIVITIES
SOLUTION ACTIVITIES
7.5 PERFORM POST
SERVICE ACTIVITIES
8. APPLY BASIC MAKE-UP
8.1 PREPARE CLIENT
8.1 PREPARE CLIENT 8.1 PREPARE CLIENT 8.2 APPLY MAKE-UP
8.2 APPLY MAKE-UP 8.2 APPLY MAKE-UP 8.3 PERFORM POST SERVICE
8.3 PERFORM POST 8.3 PERFORM POST SERVICE ACTIVITIES
SERVICE ACTIVITIES ACTIVITIES
FORM 1.1 SELF- ASSESMENT CHECK

INSTRUCTION: THIS SELF CHECK

CORE COMPRETENCIES YES NO
CAN I?
1. PRE AND POST
HAIR CARE
ACTIVITIES
1.1 PREPARE CLIENT /

1.2. APPLY SHAMPOO AND/ OR CONDITIONER TO /

CLIENT
1.3 DRY HAIR /

2. PERFORM HAIR
AND SCALP
ACTIVITIES
2.1 PREPARE CLIENT /

2.2 TREAT HAIR AND SCALP CONDITIONING /

2.3 PREPARE POST SERVICE ACTIVITIES /

3. PERFORM BASIC
HAIR PERMING
3.1 PREPARE CLIENT /
3.2 PERM HAIR /
3.3 APPLY /
3.4 PEFORM POST SERVICE ACTIVITIES /
4. PERFORM BASIC
HAIR COLORING
4.1 PREPARE CLIENT /
4.2 APPLY COLOR /

5. PERFORM
HAIRCUTTING
5.1 PREPARE CLIENT /
5.2 CUT HAIR /
5.3 CHECK AND APPLY /
5.4 PERFORM POST SERVICE ACTIVITIES /
6. PERFORM
BLEACHING
6.1 PREPARE CLIENT /
6.2 BLEACH HAIR /
6.3 PERFORM POST SERVICE ACTIVITIES /
7. PERFORM HAIR
STRAITHENING
7.1 PREPARE CLIENT /
7.2 /
7.3 APPLY SOLUTION /

7.5 PERFORM POST SERVICE ACTIVITIES /

8. APPLY BASIC
MAKE-UP
8.1 PREPARE CLIENT /
8.2 APPLU MAKE-UP /
8.3 PERFORM POST SERVICE ACTIVITIES /
 SELF-ASSESSMENT GUIDE
HAIRDRESSING NC II
Qualification:
COC 3: PERFORM HAIR PERMING/STRAIGHTENING

Units of Competency  Perform Pre and post hair care activities CAN I?
covered:  Perform Basic Hair Perming
 Perform Hair Straightening
Instruction:
 Read each of the questions in the left-hand
column of the chart
 Place a check in the appropriate box
opposite each question to indicate your
answers.

YES
NO

Perform Pre and Post Hair Care Activities

Assist client in accordance with salon procedures.
Assess built of the client to determined appropriate size of drapery to
be used.
Provide client with appropriate clothing according to desired type of
Service, size and built.*
Advise the client to remove all jewelries and accessories*

Prepare and select necessary tools, supplies and materials according

to the type of service. *
Check and analyze hair to determine appropriate shampoo and/or
Conditioner to be used in accordance with the type of hair damage.
Shampoo and/or condition hair in accordance with the type of service
And established or acceptable procedures.*
Provide first-aid treatment to the client or refer to a health personnel
Where necessary.
Ensure client’s safety and comfort during the entire process.*

Towel-dry and comb hair according to service requirements

Blow dry hair according to service requirements and established or

Acceptable procedures.*
 Apply finishing products on blow-dried hair according to product
specification
Clean, sanitize, and store tools and equipment according to OH&S
Requirement.*
 MODULE 1

UNIT OF COMPETENCY : PERFORM PRE AND POST HAIR CARE ACTIVITIES

MODULE TITLE : PRE AND POST HAIR CARE ACTIVITIES

NOMINAL DURATION : 80 hours

QUALIFICATION LEVEL : NC II

What is Module about?

This module covers the knowledge, skills and attitude in the performance of pre and post hair care services.
These include the draping of the client, the application of shampoo and conditioner on hair and the blow-drying of
hair.

At the end of this module, you should be able:

a. Prepare proper way of sanitizing equipment and materials.

b. Prepare the proper drying techniques
c. Perform the correct shampooing techniques
d. Perform the blow dry techniques

Pre-Test

Directions: Write the word TRUE if the statement is correct, and the

word FALSE if it is wrong. Use a separate sheet for your answers.

1. A laboratory outfit is a material use to protect the operator’s clothing

from getting dirty during the hair treatment process. ANSWER KEY

2. Draping is the process of covering patron’s clothing for protection Pre-Test

3. Cosmetologist can use any kind of linen as a covering in the hair 1. True
treatment process. 2. True
4. Shampoo the hair as often as necessary. 3. False
5. A hair rinse is used prior to shampoo process.
4. True
6. Do not brush the hair before giving a permanent wave
5. False
7. Hair brushing helps to normalize the oil glands.
6. False
8. Perform shampooing process with long finger nails.
7. True
9. Oily hair should be shampooed more often
8. False
10. Blow drying is the process of styling wet hair.
9. True

10. True
 MODULE CONTENT

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to obtain,
interpret and convey information in response to workplace requirements.

NOMINAL DURATION : 4 hours

PREREQUISITE : Receive and Respond to workplace Communication

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

CONTENTS:

•Parts of speech
•Sentence construction
•Effective communication

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources

2. Effective questioning and active listening and speaking are used to gather and convey information

3. Appropriate medium is used to transfer information and ideas

4. Appropriate non-verbal communication is used

5. Appropriate lines of communication with superiors and colleagues are identified and followed

6. Defined work procedures for the location and storage of information are used

7. Personnel interaction is carried out clearly and concisely.

CONDITIONS:

The students/ trainees must be provided with the following:

•Writing materials (pen & paper)

•References (books)
•Manuals

ASSESSMENT METHODS:

•Written test
•Practical performance test
•Interview

LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS

CONTENTS:

•Basic mathematics
•Technical writing
•Types of

ASSESSMENT CRITERIA:

1. Ranges of forms relating to conditions of employment are completed accurately and legibly

2. Workplace data is recorded on standard workplace forms and documents

3. Basic mathematical process is used for routine calculations

4. Errors in recording information on forms. Documents are identified and rectified

5. Reporting requirements to superior are completed according to enterprise guidelines

CONDITIONS:

The students/trainees must be provided with the following:

•Paper
•Pencils / ball pen
•Reference books
•Manuals

ASSESSMENT METHODS:

•Written test
•Practical performance test
•Interview

LO3. PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION

CONTENTS:

•Sentence construction
•Technical writing
•Recording information

ASSESSMENT CRITERIA:

1. Team meetings are attended on time

2. Own opinions are clearly expressed and those of others are listened to without interruption

3. Meeting inputs are consistent with the meeting purpose and establish protocols

4. Workplace interaction are conducted in a courteous manner appropriate to cultural background and authority in
the enterprise procedures

5. Questions about simple routine workplace procedures and matters concerning conditions of employment are
asked and responded

6. Meeting outcomes are interpreted and implemented

CONDITIONS:

The students/trainees must be provided with the following:

•Paper
•Pencils/ball pen
•References (books)
•Manuals

ASSESSMENT METHODS:

•Written test
•Practical / performance test
•Interview