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Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leído, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Párrafo 1: The degree of customer satisfaction is the indicator that allows the
company to know how much impact it has on customers.
Párrafo 2: The ultimate achievement of a company is customer satisfaction,
without forgetting the meaning that makes it a company.
Párrafo 3: In order to satisfy customers, investments have to be made, from
which profits are made over a medium to long period of time.
Párrafo 4: Everyone in a company has an influence on customer satisfaction,
from customer service staff to management.
Regular Irregular
Realize Win
Satisfy Mean
Stay Become
Embrace Keep
Communicate Be
Act Understand
Commit Have
Serve
Abandon
Need
Apply
Collect
Analyze
Influence
Expect
Contribute