Professional Documents
Culture Documents
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F V
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Regular Irregular
Realized Win
Pursuing Does
Applied Mean
Expected Keep
Need Have
Often Be
Produced Bring
Collect Cut
Organized Goal
But Know