Professional Documents
Culture Documents
F V
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Párrafo 3: the results of good customer satisfaction will always be seen in the
medium and long term, it is an investment
Regular Irregular
Realized Win
Applied Mean
expected Keep
communicated Need
Produce
1. Large companies must realize that customers are the engine of their finances
2. To win new customers you must innovate and satisfy their tastes and
preferences as much as possible
3. Staff apply to fill vacancies in the warehouse.
4. A large quantity of fabric needs to be produced to meet current demand
5. The should of all employees is to comply with the obligations and requirements
for which they were hired
6. Any news in the work environment must be communicated to improve and avoid
incidents
7. Keeping in touch with customers facilitates greater trust and loyalty of the same.
8. The physical appearance of a person can mean changes in their eating lifestyle
9. If someone else is expected to do my work, it will cause delays and damage my
image.
Criterios de evaluación
Puede realizar actividades de verdadero o falso, basados en una conversación
que ha escuchado o en un texto que ha leído.