Professional Documents
Culture Documents
INTRUCTORA
JESSIKA LORENA MURCIA PINEDA
F x V
F V x
F V x
F x V
e. Not all the personnel have the capability to influence customer at some
level.
F V x
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
Párrafo 1: _________________________________________________
Párrafo 2: _________________________________________________
Párrafo 3: _________________________________________________
Párrafo 4: _________________________________________________
Regular Irregular