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LEARNING ACTIVITY 14
PRESENTED BY:
BARRANQUILLA
Actividad de aprendizaje 14
Evidencia 3: Workshop “Customer satisfaction tools”
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leído, escriba una oración que resuma la idea
principal.
1
-How to Find the Main Idea
Párrafo 1: Business leaders must realize what they are looking for.
Párrafo 4: All personnel have the ability to influence the client at some level.
1. The companies were not satisfied if they do not know the satisfaction of
their customer
2. The companies knew the importance of customer satisfaction
3. The companies studied the consumer behavior tor to know their needs
4. We had what to do polls and collect data on customer perceptions
5. The companies offered special discount to influence customer