ISO 

9001:2015 ISO 14001:2015
Clause No Clause title Clause No Clause title
0 Introduction 0 Introduction
1 Scope 1 Scope
2 Normative references 2 Normative references
3 Terms and definitions 3 Terms and definitions
4 Context of the organization (title only) 4 Context of the organization (title only)
4.1 Understanding the organization and its context 4.1 Understanding the organization and its context

Understanding the needs and expectations of Understanding the needs and expectations of
4.2 interested parties 4.2 interested parties

4.3 Determining the scope of the quality 4.3 Determining the scope of the environmental
management system management system

4.4 Quality management system and its processes 4.4 Environmental management system
5 Leadership (title only) 5 Leadership (title only)
5.1 Leadership and commitment 5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Policy 5.2 Environmental policy
5.2.1 Developing the Quality Policy
5.2.2 Communicating the Quality Policy
5.3 Organizational roles, responsibilities and 5.3 Organizational roles, responsibilities and
authorities authorities
6 Planning (title only) 6 Planning (title only)
Actions to address risks and opportunities (title
6.1 Actions to address risks and opportunities 6.1 only)
6.1.1 General
6.1.2 Environmental aspects
6.1.3 Compliance obligations
6.1.4 Planning action
Environmental objectives and planning to
6.2 Quality objectives and planning to achieve them 6.2 achieve them (title only)
6.2.1 Environmental objectives
Planning actions to achieve environmental
6.2.2
objectives
 6.3 Planning of changes
7 Support (title only) 7 Support (title only)
7.1 Resources 7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence 7.2 Competence
7.3 Awareness 7.3 Awareness
7.4 Communication 7.4 Communication (title only)
7.4.1 General
7.4.2 Internal communication
7.4.3 External communication
7.5 Documented information 7.5 Documented information (title only)
7.5.1 General 7.5.1 General
7.5.2 Creating and updating 7.5.2 Creating and updating
7.5.3 Control of documented Information 7.5.3 Control of documented information
8 Operation (title only) 8 Operation (title only)
8.1 Operational planning and control 8.1 Operational planning and control
8.2 Requirements for products and services 8.2 Emergency preparedness and response
8.2.1 Customer communication
8.2.2 Determination of requirements related to
products and services
Review of requirements related to products and
8.2.3 services
Changes to requirements for products and
8.2.4
services

8.3 Design and development of products and

services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
Control of externally provided processes,
8.4 products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external
providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation (title only) 9 Performance evaluation (title only)
Monitoring, measurement, analysis and Monitoring, measurement, analysis and
9.1 evaluation 9.1 evaluation (title only)
9.1.1 General 9.1.1 General
9.1.2 Customer satisfaction 9.1.2 Evaluation of compliance
9.1.3 Analysis and evaluation
9.2 Internal audit 9.2 Internal audit (title only)
9.2.1 General
9.2.2 Internal audit programme
9.3 Management review 9.3 Management review
9.3.1 General
9.3.2 Management review input
9.3.3 Management review output
10 Improvement (title only) 10 Improvement (title only)
10.1 General 10.1 General
10.2 Nonconformity and corrective action 10.2 Nonconformity and corrective action
10.3 Continual Improvement 10.3 Continual improvement
 ISO 9001:2 ISO 14001:
ISO 9001:2015 ISO 14001:2015 015 2015
Clause title Clause title Clause No Clause No
Introduction 0
Scope 1
Normative references 2
Terms and definitions 3
Context of the organization (title only) 4
Understanding the organization and its context 4.1

Understanding the needs and expectations of

interested parties 4.2

Determining the scope of the management 4.3

system
management system and its processes 4.4
Leadership (title only) 5
Leadership and commitment Leadership and commitment 5.1
General 5.1.1
Customer focus 5.1.2
Policy Policy 5.2 5.2
Developing the Quality Policy 5.2.1
Communicating the Quality Policy 5.2.2
Organizational roles, responsibilities and Organizational roles, responsibilities and
5.3 5.3
authorities authorities
Planning (title only) Planning (title only) 6 6
Actions to address risks and opportunities (title
Actions to address risks and opportunities 6.1 6.1
only)
General 6.1.1
Environmental aspects 6.1.2
Compliance obligations 6.1.3
Planning action 6.1.4
Quality objectives and planning to achieve them Environmental objectives and planning to 6.2 6.2
achieve them (title only)
Environmental objectives 6.2.1
Planning actions to achieve environmental
6.2.2
objectives
Planning of changes 6.3
Support (title only) Support (title only) 7 7
Resources Resources 7.1 7.1
General 7.1.1
People 7.1.2
Infrastructure 7.1.3
Environment for the operation of processes 7.1.4
Monitoring and measuring resources 7.1.5
General 7.1.5.1
Measurement traceability 7.1.5.2
Organizational knowledge 7.1.6
Competence Competence 7.2 7.2
Awareness Awareness 7.3 7.3
Communication Communication (title only) 7.4 7.4
General 7.4.1
Internal communication 7.4.2
External communication 7.4.3
Documented information Documented information (title only) 7.5 7.5
General General 7.5.1 7.5.1
Creating and updating Creating and updating 7.5.2 7.5.2
Control of documented Information Control of documented information 7.5.3 7.5.3
Operation (title only) Operation (title only) 8 8
Operational planning and control Operational planning and control 8.1 8.1
Requirements for products and services Emergency preparedness and response 8.2 8.2
Customer communication 8.2.1
Determination of requirements related to
products and services 8.2.2

Review of requirements related to products and

8.2.3
services
Changes to requirements for products and
8.2.4
services
Design and development of products and 8.3
services
General 8.3.1
Design and development planning 8.3.2
Design and development inputs 8.3.3
Design and development controls 8.3.4
Design and development outputs 8.3.5
Design and development changes 8.3.6
Control of externally provided processes,
8.4
products and services
General 8.4.1
Type and extent of control 8.4.2
Information for external providers 8.4.3
Production and service provision 8.5
Control of production and service provision 8.5.1
Identification and traceability 8.5.2
Property belonging to customers or external 8.5.3
providers
Preservation 8.5.4
Post-delivery activities 8.5.5
Control of changes 8.5.6
Release of products and services 8.6
Control of nonconforming outputs 8.7
Performance evaluation (title only) Performance evaluation (title only) 9 9
Monitoring, measurement, analysis and Monitoring, measurement, analysis and
9.1 9.1
evaluation evaluation (title only)
General General 9.1.1 9.1.1
Customer satisfaction Evaluation of compliance 9.1.2 9.1.2
Analysis and evaluation 9.1.3
Internal audit Internal audit (title only) 9.2 9.2
General 9.2.1
Internal audit programme 9.2.2
Management review Management review 9.3 9.3
General 9.3.1
Management review input 9.3.2
Management review output 9.3.3
Improvement (title only) Improvement (title only) 10 10
General General 10.1 10.1
Nonconformity and corrective action Nonconformity and corrective action 10.2 10.2
Continual Improvement Continual improvement 10.3 10.3
 ISO 9001:2 ISO 14001:
ISO 9001:2015 ISO 14001:2015 015 2015
Clause title Clause title Clause No Clause No
Introduction 0 0
Scope 1 1
Normative references 2 2
Terms and definitions 3 3
Context of the organization (title only) 4 4

Understanding the organization and its context 4.1 4.1

Understanding the needs and expectations of

interested parties 4.2 4.2

Determining the scope of the management 4.3 4.3

system
management system and its processes 4.4 4.4
Leadership (title only) 5 5
Leadership and commitment Leadership and commitment 5.1 5.1
General 5.1.1 5.1.1
Customer focus 5.1.2 5.1.2
Policy Policy 5.2 5.2
Organizational roles, responsibilities and Organizational roles, responsibilities and
authorities authorities 5.3 5.3 5.3

Planning (title only) Planning (title only) 6 6 6

Actions to address risks and opportunities Actions to address risks and opportunities (title 6.1 6.1 6.1
only)
General 6.1.1 6.1.1
Environmental aspects 6.1.2 6.1.2
Compliance obligations 6.1.3 6.1.3
Planning action 6.1.4 6.1.4
Environmental objectives and planning to
Quality objectives and planning to achieve them achieve them (title only) 6.2 6.2 6.2

Environmental objectives 6.2.1 6.2.1

Planning actions to achieve environmental
objectives 6.2.2 6.2.2
Planning of changes 6.3 6.3
Support (title only) Support (title only) 7 7 7
Resources Resources 7.1 7.1 7.1
General 7.1.1 7.1.1
People 7.1.2 7.1.2
Infrastructure 7.1.3 7.1.3
Environment for the operation of processes 7.1.4 7.1.4
Monitoring and measuring resources 7.1.5 7.1.5
General 7.1.5.1 7.1.5.1
Measurement traceability 7.1.5.2 7.1.5.2
Organizational knowledge 7.1.6 7.1.6
Competence Competence 7.2 7.2 7.2
Awareness Awareness 7.3 7.3 7.3
Communication Communication (title only) 7.4 7.4 7.4
General 7.4.1 7.4.1
Internal communication 7.4.2 7.4.2
External communication 7.4.3 7.4.3
Documented information Documented information (title only) 7.5 7.5 7.5
General General 7.5.1 7.5.1 7.5.1
Creating and updating Creating and updating 7.5.2 7.5.2 7.5.2
Control of documented Information Control of documented information 7.5.3 7.5.3 7.5.3
Operation (title only) Operation (title only) 8 8 8
Operational planning and control Operational planning and control 8.1 8.1 8.1
Requirements for products and services Emergency preparedness and response 8.2 8.2 8.2
Customer communication 8.2.1 8.2.1
Determination of requirements related to 8.2.2 8.2.2
products and services
Review of requirements related to products and
services 8.2.3 8.2.3

Changes to requirements for products and

8.2.4 8.2.4
services
Design and development of products and
8.3 8.3
services
General 8.3.1 8.3.1
Design and development planning 8.3.2 8.3.2
Design and development inputs 8.3.3 8.3.3
Design and development controls 8.3.4 8.3.4
Design and development outputs 8.3.5 8.3.5
Design and development changes 8.3.6 8.3.6
Control of externally provided processes,
products and services 8.4 8.4

General 8.4.1 8.4.1

Type and extent of control 8.4.2 8.4.2
Information for external providers 8.4.3 8.4.3
Production and service provision 8.5 8.5
Control of production and service provision 8.5.1 8.5.1
Identification and traceability 8.5.2 8.5.2
Property belonging to customers or external 8.5.3 8.5.3
providers
Preservation 8.5.4 8.5.4
Post-delivery activities 8.5.5 8.5.5
Control of changes 8.5.6 8.5.6
Release of products and services 8.6 8.6
Control of nonconforming outputs 8.7 8.7
Performance evaluation (title only) Performance evaluation (title only) 9 9 9
Monitoring, measurement, analysis and Monitoring, measurement, analysis and
evaluation evaluation (title only) 9.1 9.1 9.1

General General 9.1.1 9.1.1 9.1.1

Customer satisfaction Evaluation of compliance 9.1.2 9.1.2 9.1.2
Analysis and evaluation 9.1.3 9.1.3
Internal audit Internal audit (title only) 9.2 9.2 9.2
General 9.2.1 9.2.1
Internal audit programme 9.2.2 9.2.2
Management review Management review 9.3 9.3 9.3
General 9.3.1 9.3.1
Management review input 9.3.2 9.3.2
Management review output 9.3.3 9.3.3
Improvement (title only) Improvement (title only) 10 10 10
General General 10.1 10.1 10.1
Nonconformity and corrective action Nonconformity and corrective action 10.2 10.2 10.2
Continual Improvement Continual improvement 10.3 10.3 10.3
 ISO 9001:2015 ISO 14001:2015
Clause No Clause title Clause No Clause title
0 Introduction 0 Introduction
1 Scope 1 Scope
2 Normative references 2 Normative references
3 Terms and definitions 3 Terms and definitions
4 Context of the organization (title only) 4 Context of the organization (title only)
4.1 Understanding the organization and its context 4.1 Understanding the organization and its context

Understanding the needs and expectations of Understanding the needs and expectations of
4.2 interested parties 4.2 interested parties

4.3 Determining the scope of the quality 4.3 Determining the scope of the environmental
management system management system

4.4 Quality management system and its processes 4.4 Environmental management system
5 Leadership (title only) 5 Leadership (title only)
5.1 Leadership and commitment 5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Policy 5.2 Environmental policy
5.2.1 Developing the Quality Policy
5.2.2 Communicating the Quality Policy
5.3 Organizational roles, responsibilities and 5.3 Organizational roles, responsibilities and
authorities authorities
6 Planning (title only) 6 Planning (title only)
Actions to address risks and opportunities (title
6.1 Actions to address risks and opportunities 6.1 only)
6.1.1 General
6.1.2 Environmental aspects
6.1.3 Compliance obligations
6.1.4 Planning action
Environmental objectives and planning to
6.2 Quality objectives and planning to achieve them 6.2 achieve them (title only)
6.2.1 Environmental objectives
Planning actions to achieve environmental
6.2.2
objectives
 6.3 Planning of changes
7 Support (title only) 7 Support (title only)
7.1 Resources 7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence 7.2 Competence
7.3 Awareness 7.3 Awareness
7.4 Communication 7.4 Communication (title only)
7.4.1 General
7.4.2 Internal communication
7.4.3 External communication
7.5 Documented information 7.5 Documented information (title only)
7.5.1 General 7.5.1 General
7.5.2 Creating and updating 7.5.2 Creating and updating
7.5.3 Control of documented Information 7.5.3 Control of documented information
8 Operation (title only) 8 Operation (title only)
8.1 Operational planning and control 8.1 Operational planning and control
8.2 Requirements for products and services 8.2 Emergency preparedness and response
8.2.1 Customer communication
8.2.2 Determination of requirements related to
products and services
Review of requirements related to products and
8.2.3 services
Changes to requirements for products and
8.2.4
services

8.3 Design and development of products and

services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
Control of externally provided processes,
8.4 products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external
providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation (title only) 9 Performance evaluation (title only)
Monitoring, measurement, analysis and Monitoring, measurement, analysis and
9.1 evaluation 9.1 evaluation (title only)
9.1.1 General 9.1.1 General
9.1.2 Customer satisfaction 9.1.2 Evaluation of compliance
9.1.3 Analysis and evaluation
9.2 Internal audit 9.2 Internal audit (title only)
9.2.1 General
9.2.2 Internal audit programme
9.3 Management review 9.3 Management review
9.3.1 General
9.3.2 Management review input
9.3.3 Management review output
10 Improvement (title only) 10 Improvement (title only)
10.1 General 10.1 General
10.2 Nonconformity and corrective action 10.2 Nonconformity and corrective action
10.3 Continual Improvement 10.3 Continual improvement
 ISO 9001:2015 ISO 14001:2015
Clause No Clause title Clause No Clause title
0 Introduction 0 Introduction
1 Scope 1 Scope
2 Normative references 2 Normative references
3 Terms and definitions 3 Terms and definitions
4 Context of the organization (title only) 4 Context of the organization (title only)
4.1 Understanding the organization and its context 4.1 Understanding the organization and its context 4.1

Understanding the needs and expectations of Understanding the needs and expectations of
4.2 interested parties 4.2 interested parties
4.2

4.3 Determining the scope of the quality 4.3 Determining the scope of the environmental 4.3
management system management system

4.4 Quality management system and its processes 4.4 Environmental management system 4.4

5 Leadership (title only) 5 Leadership (title only)

5.1 Leadership and commitment 5.1 Leadership and commitment 5.1
5.1.1 General
5.1.2 Customer focus
5.2 Policy 5.2 Environmental policy 5.2
5.2.1 Developing the Quality Policy
5.2.2 Communicating the Quality Policy
5.3 Organizational roles, responsibilities and 5.3 Organizational roles, responsibilities and 5.3
authorities authorities
6 Planning (title only) 6 Planning (title only) 6
Actions to address risks and opportunities (title
6.1 Actions to address risks and opportunities 6.1 only)
6.1

6.1.1 General
6.1.2 Environmental aspects
6.1.3 Compliance obligations
6.1.4 Planning action
Environmental objectives and planning to
6.2 Quality objectives and planning to achieve them 6.2 achieve them (title only)
6.2

6.2.1 Environmental objectives

Planning actions to achieve environmental
6.2.2
objectives
 6.3 Planning of changes
7 Support (title only) 7 Support (title only) 7
7.1 Resources 7.1 Resources 7.1
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence 7.2 Competence 7.2
7.3 Awareness 7.3 Awareness 7.3
7.4 Communication 7.4 Communication (title only) 7.4
7.4.1 General
7.4.2 Internal communication
7.4.3 External communication
7.5 Documented information 7.5 Documented information (title only) 7.5
7.5.1 General 7.5.1 General 7.5.1
7.5.2 Creating and updating 7.5.2 Creating and updating 7.5.2
7.5.3 Control of documented Information 7.5.3 Control of documented information 7.5.3
8 Operation (title only) 8 Operation (title only) 8
8.1 Operational planning and control 8.1 Operational planning and control 8.1
8.2 Requirements for products and services 8.2 Emergency preparedness and response
8.2.1 Customer communication
8.2.2 Determination of requirements related to
products and services
Review of requirements related to products and
8.2.3 services
Changes to requirements for products and
8.2.4
services

8.3 Design and development of products and

services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
Control of externally provided processes,
8.4 products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external
providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation (title only) 9 Performance evaluation (title only) 9
Monitoring, measurement, analysis and Monitoring, measurement, analysis and
9.1 evaluation 9.1 evaluation (title only)
9.1

9.1.1 General 9.1.1 General

9.1.2 Customer satisfaction 9.1.2 Evaluation of compliance 9.1.2
9.1.3 Analysis and evaluation
9.2 Internal audit 9.2 Internal audit (title only) 9.2
9.2.1 General
9.2.2 Internal audit programme
9.3 Management review 9.3 Management review 9.3
9.3.1 General
9.3.2 Management review input
9.3.3 Management review output
10 Improvement (title only) 10 Improvement (title only) 10
10.1 General 10.1 General 10.1
10.2 Nonconformity and corrective action 10.2 Nonconformity and corrective action 10.2
10.3 Continual Improvement 10.3 Continual improvement 10.3
4.1 4.1

4.2 4.2

4.3 4.3

4.4 4.4
5 5
5.1 5.1
5.1.1
5.1.2
5.2 5.2
5.2.1
5.2.2
5.3 5.3
6 6
6.1 6.1
6.1.1
6.1.2
6.1.3
6.1.4
6.2 6.2
6.2.1
6.2.2
 6.3
7 7
7.1 7.1
7.1.1
7.1.2
7.1.3
7.1.4
7.1.5
7.1.5.1
7.1.5.2
7.1.6
7.2 7.2
7.3 7.3
7.4 7.4
7.4.1
7.4.2
7.4.3
7.5 7.5
7.5.1 7.5.1
7.5.2 7.5.2
7.5.3 7.5.3
8 8
8.1 8.1
8.2 8.2
8.2.1
8.2.2

8.2.3

8.2.4

8.3
8.3.1
8.3.2
8.3.3
8.3.4
8.3.5
8.3.6
8.4
8.4.1
8.4.2
8.4.3
8.5
8.5.1
8.5.2
8.5.3
8.5.4
8.5.5
8.5.6
8.6
8.7
9 9
9.1 9.1
9.1.1 9.1.1
9.1.2 9.1.2
9.1.3
9.2 9.2
9.2.1
9.2.2
9.3 9.3
9.3.1
9.3.2
9.3.3
10 10
10.1 10.1
10.2 10.2
10.3 10.3
ISO 9001:2015 Reference 4 4.1 4.2 4.3 4.4 5 5.1 5.1.1 5.1.2 5.2 5.2.1

ISO 14001:2015 Reference 4 4.1 4.2 4.3 4.4 5 5.1 5.2

HRD/Admin/Maintenance HRA
Sales/Marketing Marketing
Production
Store
Purchase
Service
Quality
Engg/R&D
Logistic
Business Excellence
5.2.2 5.3 6 6.1 6.2 6.3 7 7.1 7.1.1 7.1.2

5.3 6 6.1 6.1.1 6.1.2 6.1.3 6.1.4 6.2 6.2.1 6.2.2 7 7.1
7.1.3 7.1.4 7.1.5 7.1.5.1 7.1.5.2 7.1.6 7.2 7.3 7.4 7.5 7.5.1 7.5.2 7.5.3

7.2 7.3 7.4 7.4.1 7.4.2 7.4.3 7.5 7.5.1 7.5.2 7.5.3

8.5.2, 8.5.3, 8.5.4, 8.7.1

8 8.1 8.2 8.2.1 8.2.2 8.2.3 8.2.4 8.3 8.3.1 8.3.2 8.3.3 8.3.4 8.3.5 8.3.6 8.4 8.4.1

8 8.1 8.2

Marketing

Purchase

Engineering
 8.4.2 8.4.3 8.5 8.5.1 8.5.2 8.5.3 8.5.4 8.5.5 8.5.6 8.6 8.7 9 9.1 9.1.1 9.1.2

9 9.1 9.1.1 9.1.2

Marketing
Production Production
Store
Purchase

Quality
9.1.3 9.2 9.3 9.3.1 9.3.2 9.3.3 10 10.1 10.2 10.3

9.2 9.2.1 9.2.2 9.3 10 10.1 10.2 10.3

Quality
 ISO 9001:2015
Clause No Clause title Mandatory Doc
0 Introduction
1 Scope Mandatory Records
2 Normative references
3 Terms and definitions Non Mandatory
4 Context of the organization (title only)
4.1 Understanding the organization and its context

Understanding the needs and expectations of

4.2 interested parties

4.3 Determining the scope of the quality Mandatory Doc

management system

4.4 Quality management system and its processes

5 Leadership (title only)
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer focus
5.2 Policy Mandatory Doc
5.2.1 Developing the Quality Policy
5.2.2 Communicating the Quality Policy
5.3 Organizational roles, responsibilities and
authorities
6 Planning (title only)
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them Mandatory Doc
6.3 Planning of changes
7 Support (title only)
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
7.1.5 Monitoring and measuring resources Mandatory Records
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence Mandatory Records
7.3 Awareness
7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented Information
8 Operation (title only)
8.1 Operational planning and control
8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determination of requirements related to
products and services
Review of requirements related to products and Mandatory Records
8.2.3 services
Changes to requirements for products and
8.2.4
services
Design and development of products and
8.3
services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs Mandatory Records
8.3.4 Design and development controls Mandatory Records
8.3.5 Design and development outputs Mandatory Records
8.3.6 Design and development changes Mandatory Records
Control of externally provided processes,
8.4 products and services
Mandatory Doc

8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers Mandatory Records
8.5 Production and service provision Mandatory Records
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
 Property belonging to customers or external
8.5.3 providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
9 Performance evaluation (title only)
9.1 Monitoring, measurement, analysis and
evaluation
9.1.1 General
9.1.2 Customer satisfaction
9.1.3 Analysis and evaluation
9.2 Internal audit
9.3 Management review
9.3.1 General
9.3.2 Management review input
9.3.3 Management review output
10 Improvement (title only)
10.1 General
10.2 Nonconformity and corrective action
10.3 Continual Improvement